I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ok .. I basically had a moan about the selection of stores etc on the card I was gifted and had issues with my login BUT!! I take that back 🫣 I did my homework and managed to find a stor... Mehr ansehen
Unternehmen hat geantwortet
Chrystal stepped into the conversation after nearly two weeks of trying to sort, other consultants kept asking for information the same information that I had repeatedly given with no result. Chrysta... Mehr ansehen
Unternehmen hat geantwortet
I had a really positive experience. The customer service was friendly, helpful and easy to deal with. Communication was clear, and I felt listened to and supported throughout the process. They were qu... Mehr ansehen
Unternehmen hat geantwortet
4.2
Gut
913 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The ai bot was useless but Aldione was…
The ai bot was useless but Aldione was easy to talk to and got the job done straight away. It was fabulous.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Tracy, thank you for your feedback! While we're sorry to hear that the AI bot didn't meet your expectations, we're delighted that Aldione was able to assist you effectively and promptly. It's great to know that you had a fabulous experience with him. If you have any more questions or need further help, feel free to reach out!
Princess was super kind and quick
Princess was super kind and fixed my issue incredibly fast. Super grateful with her help.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Maximiliano,
Thank you so much for your kind words! We’re delighted to hear that Princess was able to assist you quickly and effectively.
I’ll be sure to pass along your feedback to her, she’ll be thrilled to know her support made such a positive impact.
If there’s anything else we can help you with, please don’t hesitate to reach out.
I brought a $200 prezzy card online
I brought a $200 prezzy card online, then had to swap it.
I just wanted to load the prezzy card on my phone and go, but I then had to try and swap the card. It was ridiculous!
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Dina,
Thank you for taking the time to provide your feedback about the card swapping experience. We’re really sorry to hear that what should have been a quick and easy process turned into a frustrating one for you.
We understand how important it is to be able to load your Prezzee card onto your phone and use it without unnecessary extra steps, and it’s disappointing to hear that this wasn’t your experience. While we regret that your experience with us didn’t meet your expectations, your feedback is vital. We’ll use it to enhance our services and do better in the future.
If you’d like to discuss your experience further, or if there’s anything we can do to address your concerns, we’d love to help. We’ve also reached out to you via Trustpilot for further assistance, please feel free to respond there if you need more help.
Thank you again for sharing your feedback with us.
Antwort von Prezzee NZ
Hi Anna, we're sorry to hear about your experience with our website. We appreciate your feedback and are actively working to improve our service and usability. Please let us know if there's anything specific you struggled with, and we'll do our best to help. Thank you for your patience and understanding!
Thank You for Your Support
Thank You for Your Support
Dear Jin,
I would like to say thank you for the great customer service and support you gave me regarding my hacked/scammed account at afterpay.com�. I really appreciate your kindness, patience, and quick help during a stressful time.
Thank you for your excellent support and understanding. It truly means a lot to me.
Kind regards,
Swaran Prasad
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Swaran Prasad, thank you so much for your heartfelt feedback! We're thrilled to hear that Jin could provide you with the support and assistance you needed during such a stressful experience. Your kind words truly mean a lot to us, and we'll be sure to share them with Jin. If you need any further assistance, please don’t hesitate to reach out. Take care! 🌟
Shout out to Marko at Prezzie
Shout out to Marko at Prezzie. Worked quickly on customer support to get us what we needed in a tight spot ! Cheers mate
31. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Dan, thanks so much for your awesome shout out! 🎉 We're thrilled to hear that Marco could assist you swiftly and effectively when you needed it most. We'll make sure to pass along your kind words to him. If there's anything else we can do for you, just let us know. Cheers!
Princess Calara was great
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Wozza,
Thank you for your wonderful feedback! We're so pleased to hear that Princess provided you with great service.
We’ll be sure to pass along your kind words to her. We truly appreciate your support!
Thank you Jin. Just want to say a huge thank you to…
Just want to say a huge thank you to Jin who sorted my issue out promptly and professionally. Thank you so much.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Sharon,
Thank you so much for your lovely feedback!
We’re very happy to hear that Jin was able to sort out your issue promptly and professionally. We’ll be sure to pass your kind words along to Jin and the team.
Thank you again for your support!
Maria Torres fixed my issue immediately.
Maria Torres fixed my issue immediately.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Teagan,
Thank you for your feedback!
We’re so glad to hear that Maria Torres was able to fix your issue immediately. We’ll be sure to pass your kind words along.
Rita has been very helpful and has…
Rita has been very helpful and has great customer service skills
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Hashna,
Thank you for your lovely feedback!
We’re so pleased to hear that Rita was very helpful and provided great customer service. We’ll be sure to pass your kind words along to her.
I couldn't access my prezzee card
I couldn't access my prezzee card. Rita sorted it quickly and hassle free
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Leone,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I had great communication and help from…
I had great communication and help from Rita tonight we were under the impression it could be used in a variety of stores unfortunately this is not the case, thank you Rita for helping us get a full refund.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Alexis,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Team were very helpful when I put wrong…
Team were very helpful when I put wrong email address in, I got it sorted and my daughter got her prezzee, all very happy thank you.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Faith, thank you for sharing your experience! We're glad our team could assist you in correcting the email address and ensuring your daughter received her prezzee. It's wonderful to hear that everyone is happy. If you need any more help, don’t hesitate to reach out. We're always here to assist you!
Very easy to use
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Penny,
Thank you for your review! We’re glad to hear you found the experience very easy to use. We appreciate your feedback and hope to support you again soon.
Very easy way to spend pressie gift…
Very easy way to spend pressie gift cards. There is one thing that would make it easier and that’s the ability to load the gift vouchers into your Apple iPhone wallet
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Tania, thank you for your feedback! We're happy you found it easy to use your pressie gift cards. Adding the ability to load them into the Apple wallet is a fantastic suggestion, and we'll share it with our team. Feel free to reach out with any more ideas or if you need assistance!
An issue of my creation was promptly…
An issue of my creation was promptly sorted by Ruth
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Stu, thank you for sharing your experience with us. We’re thrilled to hear that Ruth was able to promptly sort out the issue for you. We take pride in our team's ability to provide efficient and effective solutions. If there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority.
I had an issue with a gift card…
I had an issue with a gift card purchase and was initially worried it wouldn’t be resolved, but the customer service team went above and beyond to help me. Rita took the time to understand my situation, showed genuine compassion, and was able to organise a cancellation and refund for me. Really appreciate the kindness, communication, and professionalism throughout the whole process. Thank you again!
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Nelle,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team, and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Pretty onto it customer service
Shout out to Angel from customer care who helped me out with a couple of issues.
Mad respect
3. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Riccardo,
Thank you so much for the compliment about Angel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I bought a $300 Prezzee card on…
I bought a $300 Prezzee card on Afterpay hoping to use it for Woolworths groceries and baby formula. It turns out I cannot swap it for a Woolworths card because it is not an option with Afterpay only thru Prezzee website? And they wouldn't refund me or attempt to swap it out. The credit is basically useless; I needed it for groceries. Terrible
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Joe,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how disappointing and stressful this situation has been, particularly when you were hoping to use the gift card for essential groceries and baby formula.
We understand your frustration regarding retailer availability. When a Prezzee gift card is purchased through Afterpay, the list of brands available for swapping is determined and managed by Afterpay, which may differ from the options available when purchasing directly through the Prezzee website.
We appreciate you raising your concerns, and we’d like the opportunity to discuss your experience further or see if there’s anything we can do to assist. We have reached out to you via Trustpilot to offer further support, please feel free to respond there if you’d like us to continue looking into this with you.
Thank you again for your feedback.
I like prezzy in general, however....
I like prezzy in general. However, on the laptop yesterday, in the "Brands" list, there was no "Supercheap Auto", even though I hold one already. Then I went on mobile and it was listed. Also, will be nice if I can use "Drag n Drop" to move money from one card to another. I have 3 woolworths cards and would like to move the balance and only hold 1.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Truth4u77,
Thank you for bringing the brands limited availability to our attention. We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, and we noticed you mentioned "Prezzy" not "Prezzee", so if the issue is with Prezzee could you please share a ticket number?
We checked our ticketing system and unfortunately, none of your details matched or even what you outlined to us.
We would like to get to the bottom of this for you.
Your response is highly appreciated.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.