I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ok .. I basically had a moan about the selection of stores etc on the card I was gifted and had issues with my login BUT!! I take that back 🫣 I did my homework and managed to find a stor... Mehr ansehen
Unternehmen hat geantwortet
Chrystal stepped into the conversation after nearly two weeks of trying to sort, other consultants kept asking for information the same information that I had repeatedly given with no result. Chrysta... Mehr ansehen
Unternehmen hat geantwortet
I had a really positive experience. The customer service was friendly, helpful and easy to deal with. Communication was clear, and I felt listened to and supported throughout the process. They were qu... Mehr ansehen
Unternehmen hat geantwortet
4.2
Gut
913 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service love the vouchers
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Stacy,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Terrible
Terrible , advertises Woolworths exchange but didn’t allow it . Left with 300 dollar voucher I can’t spend for what I wanted .
They won’t refund either.
5. Juli 2026
Bewertung ohne vorherige Einladung
John was very responsive and sorted out…
John was very responsive and sorted out my problem and changed my email address for me. He was really helpful.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi, Kaye! Thank you for your wonderful feedback! We're delighted to hear that John was responsive and able to quickly resolve your issue by updating your email address. We'll be sure to share your kind words with him. Thank you for choosing Prezzee, and we're glad we could help!
Excellent customer service
Excellent customer service. Thanks
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi, Rose. Thank you for your 5-star review! We're so pleased to hear that you had an excellent customer service experience. Your kind words mean a lot to our team, and we truly appreciate your support. Thank you for choosing Prezzee!
Was easy and Clairevyl was really patient
Was easy and Clairevyl was really helpful 👌 🙂
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Aurora,
Thank you so much for the compliment about Clairevyl!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jessie quickly resolved my query…
Jessie quickly resolved my query excellent customer service and maintaining professional communication
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Heather, thank you so much for your 5-star rating and kind feedback! We’re delighted to hear Jessie resolved your query quickly while providing excellent customer service and professional communication. We truly appreciate your support and will be sure to share your lovely words with her.
Helpful service, although the solution came from the merchant
I contacted Prezzee about an Uber e-gift card purchased in the wrong currency. Sheryl advised that a refund wasn't possible and recommended contacting Uber directly. After redeeming the card, my daughter contacted Uber, and they were able to convert the balance from NZD to AUD, allowing it to be used in Australia. While a refund wasn't available, I appreciated the clear advice and the issue was ultimately resolved.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Julia,
Thank you for sharing your experience. We're glad Sheryl was able to provide clear guidance regarding the gift card and point you in the right direction. While we understand it was disappointing that a refund wasn't possible, it's great to hear that Uber was able to assist with converting the balance from NZD to AUD so the gift card could be used in Australia.
We appreciate your understanding throughout the process and are pleased the issue was ultimately resolved for your daughter. Thank you for choosing Prezzee and for taking the time to leave your feedback.
Dont use theses shops waste my money
Dont use theses shops waste my money
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Bernie,
We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We checked our ticketing system and unfortunately, none of your details matched. We would like to get to the bottom of this for you.
Your response is highly appreciated.
User friendly…
The prezzee card system is pretty easy to use, I purchased one through Afterpay. Although it would've been better with more options, I understand it was restricted due to Afterpay, still a happy customer though.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Natasha, thank you for your wonderful feedback! We’re glad to hear you found the Prezzee card system easy to use and that you’re still a happy customer. We appreciate your understanding around the Afterpay restrictions and your support.
Epic victory for me
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Brlake, thanks for the awesome feedback — we love to hear it! So glad it was an epic win for you.
It is simple to use
It is simple to use, just a snap of a finger then done.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Kenneth,
Thank you for your review! We're delighted to hear that you found Prezzee simple and convenient to use. Making gifting quick and easy is what we strive for, and we're glad you had such a smooth experience. Thanks for choosing Prezzee! 😊
Antwort von Prezzee NZ
Hi Jessica,
Thank you for your kind feedback! We're delighted to hear that you found the experience fast and easy, and that navigating the app was simple. We appreciate you taking the time to share your experience and thank you for choosing Prezzee! 😊
Easy website
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Sheryl, thank you for your feedback! We're happy to hear that you find our website easy to use. If you have any suggestions or need assistance, feel free to reach out!
Great Gift Card Options
I have just joined Prezzee NZ and I'm very happy with the ease of purchasing and redeeming their gift cards. I am particularly impressed that the gift cards I have received through this platform have a reasonably long redemption time period.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Liz, thank you for your amazing feedback and for choosing Prezzee NZ! We're thrilled to hear that you're happy with the ease of purchasing and redeeming our gift cards. We're also glad you appreciate the long redemption periods we offer. If you have any questions or need further assistance, feel free to reach out!
Not Helpful
I brought a $30 PSN gift card using Afterpay, never received the card. Tried to use the AI bot but it kept saying my email was incorrect when I literally use auto fill for all my afterpay orders (never had issues before I buy quite a lot of gift cards) then when it couldn't help so it contacted a team member for me, they said I needed to use the bot and give it another email to resend the gift card. Followed these steps but continued to be told to verify my email AGAIN and still my email was apparently wrong. I gave up then tried the next day and the bot said it couldn't verify my payment with Afterpay and that it's an Afterpay problem (Which apparently it's not now so i've just wasted money) then I received an email from prezzee saying my account is no longer in service? Asked why this happened and have yet had an answer. Don't worry Afterpay is getting a bad review as well as both party's aren't helping and seem to just be blaming each other to get out of fixing problems
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Brooke,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration you’ve encountered.
This is certainly not the experience we want for our customers, especially when it comes to something as straightforward as receiving and accessing a gift card. We understand how disappointing it must have been to go through multiple steps without resolution.
We can confirm that we’ve sent you a response on your support ticket (#3531168) with further assistance and details regarding your situation. Please check your inbox (and spam/junk folder just in case), and reply directly to that message so we can continue to support you and work toward a resolution.
We appreciate your patience and the opportunity to help resolve this for you.
Jovy was very helpful and easy to work…
Jovy was very helpful and easy to work with. Thank you
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Thank you for your amazing feedback! We're glad to hear that Jovy was helpful and easy to work with. If you need any further assistance, please don't hesitate to reach out.
I was first introduced to prezzee card when I won a biscuit competition
I was first introduced to prezzee card when I won a $100 gift iCard in a biscuit competition. I had seen prezzee advertised before but wasn’t sure how it all worked. With the informative emails from prezzee I was able to change my iCard into a jewellery prezzee iCard that expires in 3 years! Brilliant!! Thank you prezzee card!!!
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi JB, thank you for sharing your experience with us! We're delighted that the informative emails helped you seamlessly convert your gift card into a jewellery Prezzee card with a three-year validity. We hope you enjoy using your card, and if you need any further assistance, please feel free to reach out.
Great for gifting to someone not urself lol
I brought a prezzee card using afterpay thinking I could get the card details and use it anywhere, but no that's not how you use the card!. You swap the card out for other retail stores which makes no sense cause the stores already have afterpay🤷 so I tried to cancel card and they said afterpay customers don't get refunds😢so ended up swapping for a shein card.. This is a great idea if you were gifting a card to somebody and for that reason I'd rate it a 5star..
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Irene,
Thanks for sharing your experience, we really appreciate your honest feedback.
We’re sorry to hear that this wasn’t as seamless as you expected, especially when it came to using the Prezzee card directly after purchasing with Afterpay. We understand how frustrating that can feel if you were hoping for a more flexible, “use anywhere” option.
To clarify, Prezzee Smart eGift Cards are designed to be swapped for retailer-specific eGift cards rather than used like a prepaid card. While many of our retail partners do offer Afterpay, we appreciate your point that this may feel redundant depending on how you planned to use the funds.
Regarding refunds, Afterpay purchases do have specific conditions, which can limit our ability to process cancellations once a card has been issued. That said, we’re glad you were able to swap your card for a SHEIN option and still make use of it.
We really value your suggestion, it’s great to hear that you see the product as a strong gifting option. That’s exactly what it’s designed for, and your feedback helps us continue improving how we communicate its features.
If you have any further questions or need support in the future, please don’t hesitate to reach out, we’re always here to help.
Thanks again for taking the time to share your thoughts!
Easy to use and customer service is…
Easy to use and customer service is really helpful.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Damian,
Thank you for your wonderful review! We're delighted to hear that you found Prezzee easy to use and that our Customer Care team was able to assist you. We truly appreciate your support and look forward to helping you again in the future.
Marco was very helpful…thanks a million
Marco was very helpful…thanks a million
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Prezzee NZ
Hi Andrea,
Thank you so much for the compliment about Marco!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.