I’ve recently started using pREP UK again and overall I’m happy with the meals. The portion sizes are decent and the convenience really helps me stay on track with my diet. One thing I’ve notic... Mehr ansehen
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Das sagen Bewerter
I’ve had a really positive experience with Prep UK. There was an issue with a missing order, but their team handled it quickly and professionally, which I really appreciated. The meals themselves... Mehr ansehen
Unternehmen hat geantwortet
I have tried several ready made meal services and PrepUK is the only one, as far as I found, that makes meals for those who are looking after their health, their meals are made with wholewheat pasta a... Mehr ansehen
Food quality is excellent and sourced locally. You can really tell with the texture of meat dishes that quality meat has been sourced. Delivered on time as well. Only used due to kitchen re-fitting bu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our mission is to provide healthy, balanced meals to as many people as possible. We take pride in using only the freshest ingredients, ensuring that every dish is cooked to perfection. We are passionate about supporting local independent suppliers, sourcing only the finest fresh produce to maintain our high standards. This commitment has been fundamental in building our brand. Unlike other meal prep companies, we prioritize freshness and quality, which is why we offer two collection days per week. This ensures that your meals are cooked on the same day, preserving optimal taste and flavor.
Kontaktinformationen
23 Southgate, Huddersfield, HD1 1QZ, HD1 1QZ, Huddersfield, Vereinigtes Königreich
- 01484 362147
- ash@prepuk.com
- prepuk.com
4.3
Hervorragend
224 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Love the food here
Love the food here, The meals taste amazing and staff are incredibly helpful & friendly.
It came with tracking as well I’m on a weight loss journey so this is the best service I do recommend it to everyone! 😍🙏
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von Prep UK
Thank you so much for leaving this review. We always love it when our customers take the time to leave their positive experiences. 💚
Best food prep company in the UK
Best food prep company in the UK. The food is clean and the taste is magnificent. I mainly eat the jerk chicken and rice and the spaghetti bolognese.
15. Februar 2025
Antwort von Prep UK
Thats great to hear. Thank you so much for leaving a positive review :-)
The food is literally disgusting like…
The food is literally disgusting like actually putrid a lot of the meals taste sweet for some reason or extremely tomatoey .. my dad eats everything and I didn’t finsh my meals and he couldn’t even eat them because they’re that bad .. also the portions are actually terrible 3 tablespoons of rice how tf can I gain weight from that ?
8. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Prep UK
Hello,
We asked for further details as we couldnt identify you from your name under the orders section so we wonder whether we you intended to write this about Prep UK. You didnt respond though.
Our meals contain more than 3 table spoons of rice (140g to be precise). We dont cook with any sugar so they shouldnt taste sweet, and we only use our own blended tomato passata in 2 of the meals.
If you could respond so we can look into your issue that would be great :)
Banu is extremely professional and…
Banu is extremely professional and caring in every aspect of her service. She always treats patients with great compassion and professionalism. Their service made a real difference to many families.
Wish PREBS all the best 👍👍🤝
3. Dezember 2024
Bewertung ohne vorherige Einladung
I honestly did not like how the food…
I honestly did not like how the food tasted. Won't buy again.
6. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Prep UK
Hello,
We cannot recognise your name on the system so we have asked you fro some extra details.
A lot of customers get us confused with Prep Kitchen. We are Prep UK.
Very tasty food
Very tasty food . Great costumer service , fast delivery . I would definitely recommend prepuk. Professionally packed food lovey and healthy .
27. November 2024
I ordered high protein 1 month food as…
I ordered high protein 1 month food as my family was away and didn't want to rely on Junk food. These meals really helped my keep up with my fitness routine. They were fresh, delicious, good variety and easy to warm up. I'd recommend
9. Dezember 2024
Bewertung ohne vorherige Einladung
So far so good
So far so good, from the meals ive tried. Chicken dishes, especially.
Prep cottage pie is the best cottage pie I've ever had!
29. Oktober 2024
Bewertung ohne vorherige Einladung
Great so far!
Ordered 11 meals and 4 meals in very impressed. Tasty, good quality and easy. I’m quite fussy and hate anything with onions so to find a prep company that had meals 1. With a completely exhaustive list of ingredients and 2. So many dishes without onion, was great!
27. Oktober 2024
Bewertung ohne vorherige Einladung
Best Prep meal
I ordered a 1 week meal about last week and received my order 2 days ago. One of the best services by PrepUK, they delivered the food on time as mationed and also the food I tried for the last two days is very good.
15. Oktober 2024
Bewertung ohne vorherige Einladung
PrepUk strikes the balance between healthy and yummy meals
I have tried several ready made meal services and PrepUK is the only one, as far as I found, that makes meals for those who are looking after their health, their meals are made with wholewheat pasta and brown rice, ingredients that are good for you and keep you full longer. Their Spaghetti Bolognaise, Bangers and Mash, and Cottage Pie are SUPER yummy! And I don't even like sweet potatoes. If you are after weight loss like me, you'd really enjoy the change from the usual grilled chicken meals, I am so happy I can have spaghetti while I am watching my weight!
27. September 2024
Bewertung ohne vorherige Einladung
Very good food
Only been using this company for a short while but very impressed. The foods been great and delivered always on time. Be using them a lot more in the future.
5. August 2024
Excellent - Firecracker Chicken 5*
Excellent food!
Favourite dish is the firecracker chicken - it’s a winner. Makes eating Chinese food feel great.
14. August 2024
Bewertung ohne vorherige Einladung
Amazing meals!!
Amazing meals!!!
Quality, convenient food, well packaged and great tasting. Recommended it to everyone!
26. Juli 2024
Bewertung ohne vorherige Einladung
Amazing meals!!
Amazing meals!!! It came with tracking as well I’m on a weight loss journey so this is the best service I do recommend it to everyone!
7. Juni 2024
Meh 🫤 if your desperate for some meals then give these a go
The food was edible but that’s about it, nothing special and doesn’t really have a nice taste instead each meal comes with the same sort of sickly taste I can’t describe the taste but like I said it’s edible. I contacted the company in regards to my disappointment over the taste and lack thereof and was informed I couldn’t be able to refund it similarly to purchasing a supermarket ready meal which is fair enough. I also had two meals missing for which they did replace when I told them but I would have been liked to have been offered some sort of compensation for the awful taste and waste of my money that it was . I ended up throwing quite a few boxes away I did ask if I could return them and was told this wouldn’t be possible either which again I can understand but if someone is dissatisfied you could at least do something again. Anyway nevertheless would never order from here again I don’t know which celebs and ppl like this kind of taste! I only ordered because I thought there was quite a variety of options which was different to other companies but next time I’ll still to the company’s I know best rather have flavour to my taste than different foods . I wouldn’t recommend to anybody.
28. Mai 2024
Antwort von Prep UK
hello again,
As I have already provided a detailed response to each aspect of your complaint via email, I will address your concerns again here for transparency.
We offer a ‘Taster Bundle’ consisting of five meals, allowing customers to sample our food before committing to a larger order. This ensures that if the taste does not meet their expectations, they do not incur a significant expense. However, you chose to order 12 meals, bypassing this option.
Our meals are carefully seasoned with herbs and spices, but we acknowledge that individual tastes vary—just as preferences differ for brands such as McDonald's, Nando's, KFC, and other meal prep companies. I personally checked the quality of the batch with other customers, who reported no issues, and I also sampled a meal from the same batch on Friday, which was entirely satisfactory.
You first reached out over the weekend, and despite our offices being closed, I responded promptly in my personal time. On Monday, you contacted us again regarding missing meals, despite having received your order on Friday and not noticing any discrepancies at the time. We reviewed our records and confirmed that your full order had been dispatched, as evidenced by the packing slip, which showed all meals had been ticked off. Nevertheless, to ensure customer satisfaction, we immediately sent out the two 'missing' pesto pasta meals that same day because you expressed the need for your meal plan to last until Wednesday, stating that this was a significant issue for you.
Your communication suggested that you were, in fact, consuming each meal, which contradicts your later claim of discarding them due to taste. If the meals had truly been as unpalatable as you described—comparing them to a ‘sickly’ taste—it is unlikely that you would have continued eating them or requested replacements.
It appears that your dissatisfaction primarily stems from not receiving compensation. In your review, you acknowledged our explanation and even stated ‘fair enough’.
Regarding returns, as explained, returning frozen meals requires next-day freezer transport, which would have been a costly process for you.
I have provided responses to each of your concerns, and based on the available evidence, there are inconsistencies in your claims about discarding meals while simultaneously following the meal plan and consuming them.
I regret that you did not enjoy our meals. However, I believe I have demonstrated that your claim of the meals being inedible does not align with the actions you took.
Despite the abusive language in your email and your dissatisfaction, we made every effort to address your concerns, and it appears you understood our position, despite leaving a one-star review.
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