Prep UK Bewertungen 224

Antwort von Prep UK

Vor 20 Stunden

Damon, thanks so much for leaving a positive review. It makes a real difference in testing times for small businesses such as ours 🙏

Antwort von Prep UK

20. Apr. 2026

Thanks so much for taking the time to write a great review like that. They really do make a difference

Antwort von Prep UK

31. März 2026

Thanks so much for leaving a great review.

We are very pleased to be able to look after a valued customer when a delivery mis-hap occurs.

Antwort von Prep UK

24. März 2026

Thanks so much for leaving a great review. We really appreciate it

Antwort von Prep UK

18. März 2026

Thanks so much for leaving a positive review. We really appreciate it

Antwort von Prep UK

22. Feb. 2026

Good evening,

I'm genuinely sorry for your experience and can see you have emailed us with further details so we have offered a response to each part.

Antwort von Prep UK

19. Jan. 2026

Thanks so much for taking the time to leave a review :)

Just to keep you in the loop, we recently had to switch to a stronger sealing film, as the previous easy-peel version wasn’t holding up during transport and some meals were opening. Although we loved the easy-peel lids, the stronger seal was the only reliable way to ensure your meals arrive safely and intact.

Best of luck with any future marathon planning!

Antwort von Prep UK

Aktualisiert am 16. Aug. 2025

Hi there,

Thank you for taking the time to share your feedback — it’s genuinely appreciated. I’m sorry to hear that some of the meals weren’t quite to your taste. We know that everyone’s palate is different, so we aim to offer a good mix of flavours — some mild, some more boldly seasoned — so there’s something for everyone to enjoy.

Regarding the peas, this recipe was recently redeveloped and relaunched, and we updated the website at the same time to reflect the change. I’m sorry if this detail was missed when ordering. We’re currently using up our existing stock of older labels which don’t list peas, but the website will always show the most up-to-date ingredient information so customers can make their choice before ordering meaning they are aware of the ingredients before they order.

Again, I'm sorry that you had not seen this. Thank you again for your review — feedback like yours helps us keep improving.

Update: Here is the link showing the peas in the ingredients list. If you click onto the meal the ingredients list pops up :) https://prepuk.com/customBundle

Update
Thanks once more for your comments. As mentioned in our original response, we do genuinely appreciate all feedback — it helps us improve. That said, when something raised isn’t accurate, we feel it’s only fair to provide clarification so that anyone reading can see the full picture.

We absolutely do take feedback seriously. When something is factual and highlights an area we’ve fallen short, we always look to put it right straight away — whether that’s with an apology, a refund, or making changes to avoid it happening again. In this instance, however, the ingredient information for peas was live on our website at the time of ordering. I checked personally, and I also recall the update being made at the time of the recipe change. I even re-checked again last night and the information is still correctly listed.

That said, if you do have a screenshot or photo that shows otherwise, please feel free to email it across to sales@prepuk.com. If it turns out that there was an error on our side, we’ll owe you a full apology and will of course put things right. At this stage though, based on the information we have, we’re confident that the ingredient details were correct.

We understand that reviews are an important way for customers to share their experiences, but we do ask that feedback is fair and factually accurate. Running a small food business in the current climate is extremely challenging, and one-star reviews based on incorrect information can be very damaging. We’re always happy to accept constructive criticism and put things right when we’ve made a mistake — but in this case, we’ve checked and the ingredient information was correct at the time.

We understand that reviews are an important way for customers to share their experiences, but we do ask that feedback is fair and factually accurate.

Antwort von Prep UK

Aktualisiert am 14. Aug. 2025

Good afternoon,

I'm really sorry you have experienced some issues with our service.

We use a third party (DHL) and over the past 7 days, there have been a number of deliveries that haven't hit the mark. When this has happened we always put it right and resend despite us not being able to claim for this.

They say everything happens at once, and so our website hit difficulties this morning. We reported that upon realising at 730am this morning and the tech guys are looking into this. As you can see, these things are outside of our control!

You will have been sent emails from us with our contact details on however, I ask that you contact us at sales@prepuk.com so that we can look into the delivery issue and put this right.

Thank you for taking the time to review....without you doing this, we wouldn't have chance to remedy this situation!

UPDATE
Thank you for emailing us. Its been a pleasure to get things back on track for you :-)

Antwort von Prep UK

8. Aug. 2025

Good evening, Hayden

To remove any uncertainty, here are the facts of what happened:

1. You placed your order without including your house number — a detail most customers manage to provide without issue.


2. On Tuesday, we emailed requesting the missing information. No reply was received.


3. On Thursday, the day of dispatch, we called. The call did not connect.


4. We then texted you to advise the parcels would be sent within the hour and asked for an urgent response. Again, no reply.


5. With the courier collection imminent and no input from you, we made the decision to have the parcels delivered to your street via a neighbour, rather than see them left behind or returned. You were notified immediately.



You later described this as “shocking” and advised you would not use us again. When asked directly what alternative you felt would have been better, you were unable to suggest one.

The cause of this situation was an incomplete address and no response to repeated contact attempts. Despite this, we ensured the goods reached your area rather than being delayed indefinitely. Most people would consider that a better outcome than no delivery at all.

We appreciate that collecting from a neighbour may not have been your preferred option — but given the circumstances, it was the only one available that guaranteed you would still receive what you ordered and most customers might accept responsibility and appreciate the efforts we went to in order to get the package to you.

The effort was obviously wasted on you and I think it's a great idea you won't be using us again :)

Antwort von Prep UK

Aktualisiert am 6. Aug. 2025

Thanks so much for taking the time to leave us a review!

Once your subscription is set up, the meals you've chosen will continue to run automatically. But don’t worry — if you ever want to make a change, just drop us a message on live chat, give us a call, or pop us an email and we’ll sort it for you.

You’ll also find all the info on how it works in our FAQs if you ever need a quick refresher 😊

We use a wide range of herbs and spices across our meals to create a variety of flavours, each tailored to suit different tastes. We're really sorry to hear that these particular ones didn’t hit the mark for you. Of course, flavour is always a personal thing — and while the recipes have been designed to appeal to most people, we completely understand that they might not be to everyone’s palate.

As for the website — we’ve recently launched a new version and, overall, feedback has been really positive. But we’d really appreciate if you could share a little more detail about what you found difficult. The order process is now designed to guide you step by step, one question at a time, so you have full control over what you choose and when you receive it. That said, we’re always open to feedback and would love to improve wherever we can.

We aren't short on ways to get in touch. Instant WhatsApp messages, email, social media messaging on insta and FB, and of course phone line.

i can see you have a live subscription so I'd be happy to change any meals if you would like to let us know what you would like changing.

Antwort von Prep UK

10. Juni 2025

Hello,

Thank you for taking the time to leave a review. I wondered whether you could expand upon what you found confusing? We only ask because when nearing the checkout, you choose the delivery date which are set out over the month.

If you wouldn't mind letting us know at sales@prepuk.com that would be great.

Thank you 🙏