Although the Pluxy did not work for me, I would rate the customer support a 10 if I could. Prompt replies, illustrated instructions, and an understanding of the issues I had. Prompt refund. Custom... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have purchased 4 in total. Got my last 2 one the switch was Broken. Put in a complaint and all I heard was crickets. Pulxy contacted me and fixed the issue. No problems no fuss replacement on the w... Mehr ansehen
Unternehmen hat geantwortet
This item did not work at all for me- I have sent 2 emails and they don't respond. My Pluxy purchase was not a good idea at all. My item is still sitting in the original box waiting for a respons... Mehr ansehen
Unternehmen hat geantwortet
I haven’t bought the epilator yet, though I several times begun the online process. My problem is that I can’t work out how much I’m going to pay. Adding the postage and taking into account the exchan... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Finally! Enjoy a Lasting Hair-Free and Smooth Face Without Damaging Your Skin With its 17mm discs, the Pluxy™ Epil Pro 3.0 gets to hair 4x shorter than waxing, plucking it straight from the root and keeping it from growing for up to 4 weeks, ensuring that it grows thinner with each removal.
Kontaktinformationen
Vereinigte Staaten
- support@pluxy.co
- pluxy.co
3.3
Akzeptabel
792 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I just received my product
I just received my product; I will give more details in the weeks to come.
12. Oktober 2025
Antwort von Pluxy
Hello Nichelle,
Thank you so much for your update — we’re so glad to hear your Pluxy has arrived!
We really appreciate you taking the time to share your experience so far, and we’ll be excited to hear your thoughts after you’ve had a chance to use it for a few weeks. If you have any questions or need tips along the way, our team is always here and happy to help.
Antwort von Pluxy
Hi Connie,
Thank you so much for taking the time to share your feedback. We truly appreciate hearing your thoughts about our delivery fee.
Our shipping cost reflects the care we take in ensuring secure packaging and reliable tracking, so your order arrives safely and on time. We also continuously review our shipping rates to make sure they remain fair and transparent.
Your feedback means a lot to us and helps us continue improving our service.
I still do not have my product
I still do not have my product. I haven’t been notified it has even shipped.
11. Oktober 2025
Antwort von Pluxy
Hi Kimberley,
We’re truly sorry to hear that you haven’t received your tracking details for your order. We're very sorry for the inconvenience that this may have caused.
We did send your tracking information to the email address used for your order, but sometimes these messages can unintentionally land in other folders, such as Spam, Promotions, or Junk Mail. We’d kindly suggest checking there just in case.
One of our customer support agents has already reached out to you directly to make sure we get this sorted out for you as quickly as possible.
Excellent after sales service.
Contacted cusomer support as my wife had lost her Power cord for her pluxy.
Fast responce and the matter was resolved by posting a replacement for FREE.
Only asked to cover the postage cost
Very pleased and my wife loves her Pluxy.
Joe.
8. Oktober 2025
Antwort von Pluxy
Hi Joe,
Thank you so much for your wonderful feedback! We’re so glad to hear that our team was able to assist quickly and get a replacement power cord sent out to you. It’s great to know that your wife is loving her Pluxy!
We appreciate you taking the time to share your experience and for being part of the Pluxy family.
Antwort von Pluxy
Hi NER,
Thank you so much for your kind feedback! We’re delighted to hear that your online shopping experience was smooth and straightforward — that’s exactly what we aim for.
We truly appreciate you taking the time to share your experience and for choosing Pluxy!
Antwort von Pluxy
Hi Carol,
Thank you so much for your kind words!
We’re so glad to hear that you had a positive experience and felt well-informed throughout the process. Clear communication is something we truly value, and it means a lot to know it made a difference for you.
We really appreciate your support!
The ordering process was simple
The ordering process was simple. Good information about the product.
I did not like the suggestion for additional purchases.
16. Oktober 2025
Antwort von Pluxy
Hello Carol,
Thank you so much for taking the time to share your feedback! We're so glad to hear that you found the ordering process simple and the product information helpful.
Your feedback helps us improve and make the shopping experience more comfortable for everyone.
If there’s anything else you’d like to share or if you ever need assistance, please don’t hesitate to reach out. We’re always happy to help!
Errors on mailing address and billing…
Errors on mailing address and billing address.
14. Oktober 2025
Antwort von Pluxy
Hi Gail,
We’re so sorry to hear about the issues you experienced with your mailing and billing addresses. We completely understand how frustrating that can be, and we truly appreciate you bringing it to our attention.
Please know that we’re here to help make this right. One of our customer support agents has reached out to you directly to review and correct the details on your order and ensure that we fully resolve this for you. We truly value your patience and understanding as we work to ensure everything is properly updated for you.
Great product would highly recommend
This is a great product and came as described.. works very well and is my second purchase would highly recommend this product to anyone as an great hair removal tool ..
7. Oktober 2025
Antwort von Pluxy
Hi Harley,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you’re enjoying your Pluxy and that it’s been working so well for you. Knowing that you’ve come back for a second purchase truly means the world to us.
We’re so grateful for your recommendation and continued support — it really inspires us to keep delivering the best experience possible. If you ever need any assistance or tips for getting the most out of your device, please don’t hesitate to reach out.
I haven't recieved my product yet.
6. Oktober 2025
Antwort von Pluxy
Hi Doris,
Thank you so much for your wonderful feedback! It looks like your order is now on its way and is expected to be delivered within the next 1-2 business days.
We can't wait for you to receive your Pluxy! If you have any questions in the meantime, feel free to reach out to us at support@pluxy.co. We are here for you, and we're happy to assist!
Wishing you a wonderful and smooth day ahead!
The device isn't effective and the…
The device isn't effective and the advertising was deceptive. Now there is a $7 fee to return it.
1. Oktober 2025
Antwort von Pluxy
Hi Terral,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We completely understand how disappointing this must have been, and we sincerely apologize if the product didn’t meet your expectations.
At Pluxy, we do our best to provide clear information about our products and policies, and we regret that this wasn’t your experience. Please know that our team is always here to help. One of our customer support agents has reached out to you directly to assist with your concern and ensure we make this right for you.
Your satisfaction means a lot to us, and we truly appreciate the opportunity to improve your experience.
Antwort von Pluxy
Hi Debra,
We’re truly sorry to hear about your experience, and we completely understand how disappointing this must have been. Your comfort and satisfaction are always our top priorities, and we’re very sorry that your experience could have been better.
Please know that we’re fully committed to resolving this matter for you. One of our customer support agents has already reached out to you via email to offer assistance, and we’re eagerly awaiting your response so we can make things right.
Thank you for giving us the opportunity to improve your experience — we genuinely appreciate it.
Antwort von Pluxy
Hi Gertrude,
We are very sorry that your experience fell short of expectations. Your satisfaction is paramount to us, and we're dedicated to resolving this matter for you. Our dedicated customer service agent has already reached out to offer assistance. We're eagerly awaiting your response and are fully committed to finding the optimal solution to address your concerns.
Total waste of money,consumer says i should receive a refund .
No stars ?I used for a second and the Plucky grabbed my skin and was hanging there ,cut me and was bleedingThey refused a refund as I had tried it ,how was I supposed to know if it worked without trying it ,I’m so angry 😡
12. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxy
Hi Janet,
We sincerely apologize for this experience. Your satisfaction is our top priority, and we regret that we fell short of meeting your expectations. To address the situation, we kindly ask you to reach out to us via email at support@pluxy.co along with your order number. Our dedicated support team is eager to assist you and ensure that we resolve any issues you have encountered. We look forward to hearing from you and appreciate your understanding.
I tried this product it was not taking…
I tried this product it was not taking the hair off. The way it was advertised
I will be returning the 2 product I brought. This is not good.
3. Oktober 2025
Antwort von Pluxy
Hi Charlotte,
We're very sorry if your experience could have been better. Your satisfaction is our utmost priority, and we are committed to rectifying the situation.
Our agent has proactively reached out to provide assistance. We eagerly await your response. We are determined to identify the best possible solution to address your concern.
Easy and relevant questions
12. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxy
Hi Marsha
Thank you so much for taking the time to share your wonderful feedback with us! We truly appreciate your kind words. If you ever need any assistance in the future, please don’t hesitate to reach out — we’re always here and happy to help!
Thank you so much all of you with a…
Thank you so much all of you with a gratitude for all your helped and for provided me with my PLUXY product! I am sorry for taking a while to write the review. I got my hands very full with a lot responsibilities and errands to run. I am having a better experience with my second pluxy. I appreciate all you do and the products. Well done! 5 STARS!
With Warm Regards,
Annette Walsh
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxy
Hi Annette,
Thank you so much for your wonderful review and kind words! We completely understand how busy life can get, so we really appreciate you taking the time to share your experience with us.
We’re so happy to hear that you’re enjoying your second Pluxy and having a much better experience this time. Your support and trust mean the world to us!
Wishing you continued smooth and happy results!
Antwort von Pluxy
Hi Karen,
Thank you so much for sharing your thoughts with us! We truly appreciate you giving Pluxy a try!
Please know that we’re here to support you every step of the way. If you ever need any tips or guidance on how to get the best results, don’t hesitate to reach out — we’ll be more than happy to help.
Wishing you a wonderful experience with your Pluxy!
It was easy to navigate.
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxy
Hello Samantha,
Thank you so much for your kind feedback! We’re so glad to hear that you found our website easy to navigate — we always aim to make your shopping experience as smooth as possible.
We truly appreciate you taking the time to share your experience with us!
Can't get a reply to confirm order
Can't get a reply to confirm order! Customer service shocking
5. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxy
Hi Sharon,
Thank you so much for sharing your feedback.
We just wanted to let you know that our team has actually responded to your email and even resent your order confirmation to your email address. If you’re still unable to see our messages, please try checking your spam or promotions folder, as they sometimes end up there by mistake.
We’d love to make sure you get all the information you need. Please don’t hesitate to reach out again or simply respond to our message if you need additional support— we’re here to help and will be more than happy to assist you further.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.