Peugeot Bewertungen 616

I purchased an 11 month old Peugeot 2008 from a dealer in Rugby.
After a couple of weeks it developed a fault that caused the engine to go into crawl mode and I had to be rescued by the RAC.
After leaving the vehicle with the dealer for a number of days they were eventually able to reproduce the fault and order the parts. 4 weeks later the parts finally arrived and a couple of weeks on I am still unable to a date as to when the vehicle will be repaired.
So the vehicle worked for less that 3 weeks.
Took a week to eventually diagnose the fault.
Took a month to get the replacement parts.
Still waiting for the second week for the vehicle to be repaired.
I have at least been provided with a rental vehicle (A reliable Volvo) but this if anything seems to put me low down on the priority list to get my car repaired.
The dealership is not providing me with any proactive updates - I have to chase all updates.
I have been a Stellantis (Citroen / Peugeot) advocate for years. Unfortunately the number of mainstream dealers is on a decline and this time I decided to use a dealership I had never used before because of its location. I will not be using them again due to the awful customer service and inability to rectify faults with their unreliable products.

My vehicle (Peugeot E-5008, has been off the road for over three months following a safety-related incident involving a sudden loss of steering control. Since that time, Peugeot has failed to repair the vehicle due to “unavailable parts,” with no confirmed timeline for resolution.

The required components (including the steering rack) are safety-critical. Despite this, I have been informed that parts are being prioritised elsewhere, leaving my vehicle unusable indefinitely.

Key concerns:

Continued financial loss: I am paying monthly lease costs for a vehicle that cannot be used
No defined repair timeline despite prolonged delay
Inadequate communication and lack of accountability
Potential safety defect, given known steering/suspension concerns in similar models

Peugeot’s handling of this matter raises serious questions regarding:

Compliance with consumer protection obligations
Duty of care in addressing potential safety-related defects
Fair treatment of customers facing extended loss of use

If this matter is not resolved urgently, I will be proceeding with formal escalation, including:

Complaint to the DVSA regarding potential safety defects
Legal action to recover financial losses and associated damages
Further escalation through regulatory and consumer protection channels

I would strongly caution prospective customers to consider the risks, particularly around after-sales support and parts availability for safety-critical repairs.

This situation remains unresolved as of today.

Terrible customer service.
After an issue with the timing belt that took 6 months to fix, my vehicle ended up with more issues from STELANTIS than it started with. Finally all issues were fixed.
Peugeot customer service are, frankly, incompetent. I have spoken to them 12 times in the last month and not a single promise of a call back, a manager call, an email confirming my case notes etc has ever been followed through. Every time they say my case officer will call he doesn't. He ignored 4 emails and still hasn't replied a month later. I started a new case to complain about the customer service and, guess what... they haven't contacted me again. An utter utter disgrace. I have gone to the Motor Ombudsman as a last resort.

Horrific you’ve had my car for 6 weeks and still not communicating with me. Timing belt fault on recall but want to drag it out with whose responsibility it is to fix it. Disgusting customer service

There are really no words to describe how abysmal Peugeot Customer Service is. I owned a brand new 208 for 10 weeks before it "died" in the middle of a motorway on 4th December. I rejected the Vehicle ON 5th December, through their Vehicle Rejection "Scheme". Having a received a couple of calls leading up to Christmas. I was told when I called on 22nd December it was being "escalated". I have heard NOTHING since!!!! I have had to resolve at my own expense with the local dealership. It is the WORST/NON EXISTENT Customer Services I have ever received bar NONE. I have called today to be told my case was closed with have heard nothing from anyone! APPALLING!!!

Low rate poor service,aftersales non existant.
32k on the clock, 1 year and 14 days old, and just serviced by peugeot dealer, and smoke coming from the engine.
Stellantis liverpool.dealer cant take a look till june, seriously poor company and poor warrenty from peugeot, steer clear of these vans if you need reliability from a main dealer chester also no help

We have been leasing cars from perguoet over 15 years and with the help of Ozan he has been amazing , always giving us good advices, great customer service and mainly a high quality use we have never been let down . I highly recommend them great show room in Chingford .

Horrendous customer service from Customer Care. I have never experienced such poor communication and a lack of care and support for a customer.
I purchased a E308 in September 2024 it has broke down three times now, showing the same fault of electrical system and gearbox failure. It has been off the road now for over 7 weeks since January, and remains at a dealership and not once have I been offered any support and am constantly told to wait 5 working days for a reply, not once have they met this target. I have made multiple calls a day and sent emails, with case owner never available.
I have been told this week that a part has been ordered and it is a warranty covered issue, this then entitling me to a courtesy vehicle - but I still have not been supplied with one, despite multiple calls chasing this.
I have made a complaint and will take this to the ombudsman as just to continue working, I have had to hire a car at my own expense of currently £1750+ and increasing daily. When I have explained this to Customer Care, they have offered no help, guidance or support.

I purchased a 2024 Peugeot 3008 in September 2024 and the vehicle is still under the manufacturer’s warranty (valid until July 2027). During my ownership the car has experienced multiple electrical issues including intermittent screen failures, warning messages appearing and disappearing, and the vehicle cutting out on one occasion. More recently it began showing repeated “low power mode” warnings.

Several weeks ago the vehicle became completely immobilised on my driveway. The alarm triggered unexpectedly early in the morning and the car could not be unlocked or started. Following advice from Peugeot Customer Care, I contacted the RAC privately and paid £272 for a replacement battery. However, the battery drained again within 48 hours.

The RAC diagnostics recorded a DC/DC converter fault and CAN communication faults and advised that the vehicle would need to be inspected by a Peugeot dealer.

Since then the car has been completely dead on my driveway and unusable.

Over the past few weeks I have:

- Called Peugeot Customer Care multiple times
- Sent several follow-up emails
- Contacted the supplying dealer
- Submitted complaints through Stellantis
- Raised a case with The Motor Ombudsman

Despite all of this, Peugeot have still not arranged recovery of the vehicle or provided any meaningful assistance.

My partner is pregnant and we have been left without transport for weeks. During this time we have also had a family hospital emergency and have had to rely on taxis and public transport while continuing to make finance payments (£523 pm) for a car we cannot use.

The most frustrating part is the complete lack of communication. Every time I call customer care I am told someone will call me back, but no one ever does.

I understand that cars can develop faults, but what I cannot accept is the lack of support and accountability when a vehicle becomes completely unusable.

At this point I am simply trying to get the car recovered to a Peugeot dealer so the fault can be properly diagnosed under warranty, which should not be this difficult.

Very disappointing experience. I can honestly say I will never purchase or deal with Peugoet ever again.

Snow’s Peugeot Basingstoke has a wonderful team who are very helpful and friendly, Emma Edmunds went above and beyond to meet my every need on my wet belt replacement on my Peugeot 2008 gt, they even managed to squeeze an mot in at the last minute which saved me a lot of hassle due to work and to top it off they even valeted my car for me which I can’t thank them enough.
I would be more than happy to return with my car if I have any future issues.

I wanted to leave a review following my experience with Peugeot in Worthing.

Very shortly after collecting my car I experienced an issue and, understandably, was quite concerned, particularly as I needed the car urgently for a family journey. I called the customer service team first thing in the morning and the people I spoke to were incredibly helpful and supportive while I tried to work out what was happening.

When I arrived at the garage I met Phil, the manager, who immediately took the situation seriously. He was thoughtful, attentive and clearly understood the urgency of the situation. He listened carefully and worked with me to find a solution rather than dismissing the issue.

Maisey from the sales team also came straight over and was absolutely lovely. She immediately sympathised with my concerns and was very reassuring throughout. Phil and Maisey both talked through the possible solutions with me and helped resolve the issue quickly.

What really stood out was how personable and professional they both were. Sadly, many garages can become quite obstructive or unhelpful once a car has been sold, but this was the complete opposite. They were approachable, proactive and genuinely wanted to help.

The problem was resolved and I left feeling very well looked after.

I hope this review is seen by Phil and Maisey, as their care and professionalism really made a difference to my experience.

Absolutely awful

I have a 5-week-old car, which 3 days ago completely packed up. RAC found over 80 faults on the car and said to me "This car is absolutely useless and not fit for purpose"

The local dealership cannot get the car in until May. Peugeot customer service has been horrific and won't respond for 5 working days.

So I am left without a car that was £50,000, and Peugeot thinks this is acceptable. I wish I had never bought a Peugeot, and being perfectly honest, I will never buy one again.

I purchased a 10 month old Peugeot E 3008 from Stellantis in Preston and when choosing I posted out clearly that I wanted a car that had an associated App for remote connected services. I was assured that this was the case so I proceeded with the purchase. When this App did not activate I had no access to the promised services. On my return to the dealership I was told that they had no control over the app and provided me a telephone number to contact. This turned out to be customer services for Peugeot UK Head Office. Despite numerous emails Customer Services proved to be next to useless. All I got in response was "be patient" or "we're working on it".After to 5 months of trying I still had no access to the connected services.As well as this problem the preconditioning in the car did not work, random alarm going off, car not automatically opening as I approached on some days, tailgate not always opening with foot control. I booked it in at Stellantis for work to be carried out under warranty and lo and behold on it’s returne still the problems persisted. After 5 months of hassle I have given up and traded in the car which has lost me considerable money.
I even wrote to head office in the Netherlands - surprisingly no response.
FOR A COMPANY WHO ADVERTISE THAT THEY PUT THE CUSTOMER FIRST THE WHOLE EPISODE IS DISGUSTING.
I gave this review one star because that's the lowest it will allow me to do.

My 10 months old 5000 E broke down nearly 6 weeks ago. After nearly a month, the 12 V battery was diagnosed as faulty. They have been unable to get a replacement because the old battery has been replaced by a new one. Neither is available from Peugeot. The result is a car with Only 4000 miles on the clock is sitting useless in the garage. Customer care and service is terrible. You’re just left to manage without a car.

My car was recalled due to cam chain it failed and is unsafe. Liverpool stellantis and you have my car they haven't given us a time scale and refused to provide a courtesy car or hire car. I have had to go to the motor ombudsman and seek legal advice .

Peugeot Stallantis have cheated us by not paying for a severe engine problem, caused by their faulty camshaft.
They have known about the defective camshaft since July 2025 yet didn’t send us the safety recall letter until November 2025.
Just 3 weeks prior to getting this letter, our car suffered major engine damage caused by their faulty camshaft link breaking. There were smashed tappets all through the engine that had to be stripped and rebuilt. The repair cost £3,200.
We didn’t know about the safety recall at the time and the car was taken to an AA affiliated garage because it was recommended by the AA roadside assistance.
When we got the safety recall letter, I contacted Peugeot/Stallantis to tell them about the part failing, fully expecting that they would pay for this repair, given they were late to tell us about the recall.
I was told that because it was repaired at a non Peugeot garage, they wouldn’t pay.
How unfair is that?!
How would we even know to take it to one given the lack of information/timing of their communication.
They are cheats!

Sales team great from start of the process to collecting the car.
Now we have the car, customer care has been disappointing. Took 3 months to have faults looked into (was booked in twice and cancelled the day appointment was for, drove to the garage to be told!)
Now told the wet passenger seat resulting in the car being damp is a design fault! And the fault lights are “ghost lights”
Sold the dream and turning into a bit of a nightmare.
Have put in multiple complaints and had one email and one phone where I had to ask who they were and why they were calling. The are keen to close the case before the car is assessed!
I had a courtesy car that had no fuel and was dirty.
I have my concerns that if/when I need a service it was be the same stress and frustration
Then when we finally give the car back it will have “wear and tear” issues that if were looked at sooner wouldn’t have wear or tear?! Resulting in Peugeot making money and me loosing money!

Ps to all of this issues are still no resolved and still waiting for any real conversation from the complaints team.

Stay away from Peugeot - I have claim pending since last October and still nobody in Peugeot can either answer calls emails or contact me back regarding it. My Peugeot 2008 was only 6 weeks old when I started having pales with it. Broke down on the way to a wedding last October got it fixed in a main dealer and still waiting on the claim to be repaid out.. 78 emails and countless calls and NOBODY will take accountability for it.. stay away from Peugeot at all cost .

Bought a new Peugeot 208 GT in June 2025. Car was fine for 6 months until a message on the dashboard came up saying “Engine Fault. Repair Needed.” Tried to call the dealership for a repair but their waiting times are 2 months for a diagnostic check, which is appalling. Had to go to another approved repairer (as vehicle is under warranty) on 2 occasions due to the same fault. The fault now still appears on the car and I’ve tried to get in contact with them by going in person, phone call, email (they’ve raised two case numbers but no one has still responded!) and a letter. Cant get through to anyone at all. I now want to return the car because it shouldn’t be happening on a new car when the same fault keeps reappearing. Something is obviously not right but I can get through to anyone. Very poor customer service

Wet belt failure and airbag system failure at 43000 miles, customer care would not accept good will to fix this problem, also had a clutch failure at 28000 miles, poor experience would never purchase from them again. Even it being our only family car and a new born baby recently born.