Had to contact customer services to cancel one kit. They dealt with my request and refunded on receipt. Results were produced quickly so I would certainly recommend this company
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I have always found them to be quick , reliable and professional. The only delay is Royal Mail took 8 days to get the sample back to them.
Good clear easy to read and understand results Easy to navigate website with test results easy to find and download/print
Requested tests for our dogs breed. We have parents tests which are all clear. It is impossible for the dog to be anything other than clear for this particular test with clear parents. Results came b... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.
Kontaktinformationen
Cooil Road, IM4 2AY, Braddan, Isle of Man
- hello@petgeneticslab.co.uk
- petgeneticslab.co.uk
4.1
Gut
154 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 60 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von The Pet Genetics Lab
Thank you Margaret! We do always aim to return results quicker than the advertised turnaround times.
Antwort von The Pet Genetics Lab
Thank you Robert!
Great service …
I had my sample envelope with me within 24 hrs. Sent back signed for with Royal Mail. Pet genetics emailed to say it had arrived and have kept me informed using the dashboard on line how my test is progressing. Brilliant service
28. Mai 2024
Antwort von The Pet Genetics Lab
Thanks Michelle!
TERRIBLE COMPANY. DO NOT USE THEM.
TERRIBLE COMPANY, WRONG RESULTS CONSTANTLY.
I HAD MY DOG DNA TESTED BY THIS COMPANY, THEY GAVE ME WRONG DNA TEST RESULTS AS I HAD THEM RE-DONE X 2 AT ANOTHER REPUTABLE COMPANY LABOKLIN AND THE RESULTS WHERE TOTALLY DIFFERENT THAN PET GENETICS LAB RESULTS AND IT TURNS OUT THAT PET GENETICS LAB RESULTS WHERE COMPLETELY WRONG/FALSE.
THE KENNEL CLUB HAS EVEN STOPPED ACCEPTING THEIR RESULTS AS THEY ARE FOREVER GETTING THE DNA LAB TEST RESULTS WRONG AND THEY ARE CONTINUALLY UNRELIABLE. THEN THEY JUST REFUSE TO ACCEPT RESPONSIBILITY AND WON'T ANSWER ANY CORRESPONDENCE.
DO NOT USE THIS COMPANY EVER.
I have provided my order number aswell as my email address and NO I won't be giving you my phone number as YOU don't give your phone number.
I have not refused as you put to give the order number as you claim either..
UPDATE.. I have given ALL my details that you need to know exactly what this complaint about your incompetent mistakes is for, absolutely NO scam or another competitive other company trying to slur Pet Genetics Lab and you trying to deflect from your incompetence by blaming and using other excuses doesn't make your company any the less totally guilty of WRONG DNA RESULTS CONTINUALLY and is why the Kennel Club has dropped this company for UNRELIABILITY in your test results. THIS IS A CATEGORICALLY GENUINE REVIEW. I see you also have an old review account company (a bit misleading) on this Trustpilot site and alot of people's reviews that are terrible aswell are on that and i see I'm by far NOT THE ONLY GENUINE INDIVIDUAL. Take a read..
18. April 2024
Bewertung ohne vorherige Einladung
Antwort von The Pet Genetics Lab
Update 2: We requested more information so we could resolve your issue and you provided an email address which is not on any of our ordering or customer services contact systems. Your reply to our request for an order number was "I've already sent you all these details amd you just didn't bother to respond". Given we have had no contact from you prior to this review, this does not help us to resolve any issue you have with our company (or point you in the direction of the correct company to talk to). Unfortunately, we are unable to help you further via the TrustPilot platform, which is not a customer services system. We would encourage you to provide full information to our customer services email.
Update: Your first review seems to be from a "David Lavine" but your duplicate review seems to be from a "Caroline Margolies". We have flagged this to TrustPilot as this appears to be either spam or from a competitor attempting to smear our reviews.
As we said on our previous reply to your duplicate review: Hello, thank you for providing your email address, although you refused to provide your order number or a contact telephone number. Unfortunately, there is no order on our online store from the email address you provided us with. Did you order with another email address? Do you have an order number we can use to look up your order? Are you sure it was PGL you ordered with, we have no complaint email/case registered on our customer services system. With no information to track down a legitimate order it is very difficult to try to resolve your problem.
Antwort von The Pet Genetics Lab
Thank you Kelly!
Fast and an easy effective way to make…
Fast and an easy effective way to make sure your breeding from the best.
7. Mai 2024
Antwort von The Pet Genetics Lab
Thanks Sara, we love helping breeders to make the right decisions.
Antwort von The Pet Genetics Lab
Thanks Paris! We hope you liked our new Eco Friendly packaging!
Four paws up
Customer service was out of this world fantastic. Very responsive, direct, to the point, set expectations appropriately and the lab exceeded all expectations. Four paws up from us!
29. April 2024
Antwort von The Pet Genetics Lab
Thanks Cindy, you were a delight to deal with on email, we were happy to help!
Reasonably pleased
I thought it was quite a slow turnaround and I had to pay extra for the paper certificate, but ok
24. April 2024
Antwort von The Pet Genetics Lab
Hi Gary,
We're sorry you were disappointed in having to pay for your certificate to be printed and posted to you and that you felt that our turnaround time was slow; we did upload your results to the customer portal two days before our published turnaround time. Unfortunately, we do have to charge for the additional administration of printing and posting test certificates as we only get this request once or twice per year. All of our certificates are available to download and print at home via the customer portal and we did advise you that you could print it at your local library, which would have only cost you pennies. We hope you were pleased with the test results and hope to see you as a customer again in the future.
Kind regards,
The Pet Genetics Lab
Great service
Great service, kept updated throughout the process. Would definitely recommend.
27. März 2024
Antwort von The Pet Genetics Lab
Thanks Raymond, much appreciated, and we're glad you liked being kept up to date.
Antwort von The Pet Genetics Lab
Hi Karen, thank you!
Good service
25. März 2024
Quick delivery
Quick delivery, I always use pet genetics as the results has a quick turnaround time, highly recommend
26. März 2024
Very fast delivery and excellent deal…
Very fast delivery and excellent deal for the 2 for 1. I have never had a problem and would definitely buy again.
25. März 2024
Return customer
Return customer, always very pleased with the service. Quick turnaround and communication is always superb.
Many thanks
12. März 2024
Very professional and keeps you updated…
Very professional and keeps you updated with the process
4. März 2024
Efficient and reasonably priced service…
Efficient and reasonably priced service
Thanks
16. Februar 2024
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