Had to contact customer services to cancel one kit. They dealt with my request and refunded on receipt. Results were produced quickly so I would certainly recommend this company
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Das sagen Bewerter
I have always found them to be quick , reliable and professional. The only delay is Royal Mail took 8 days to get the sample back to them.
Good clear easy to read and understand results Easy to navigate website with test results easy to find and download/print
Requested tests for our dogs breed. We have parents tests which are all clear. It is impossible for the dog to be anything other than clear for this particular test with clear parents. Results came b... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.
Kontaktinformationen
Cooil Road, IM4 2AY, Braddan, Isle of Man
- hello@petgeneticslab.co.uk
- petgeneticslab.co.uk
4.1
Gut
154 Bewertungen
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Das haben sich andere Leute angesehen
Inexpensive testing which is great to…
Inexpensive testing which is great to show our buyers so that they know their puppy has all the correct testing carried out.
25. November 2024
The test kit came very quickly
The test kit came very quickly. Simple to do with simple instructions and advice on posting. Now awaiting the results. Fingers crossed 🤞. I used you as the sire of my pup had his DNA done by you.
11. November 2024
Kept in the loop
The swab test kit was delivered in a very punctual manner. When it was Received back with pet genetics they wasted no time informing me it had arrived and tests were being undertaken.. Still waiting for results
11. November 2024
I haven’t received my results yet so I…
I haven’t received my results yet so I can’t leave a review!
28. Oktober 2024
Antwort von The Pet Genetics Lab
Thanks Alison!
Happy with the service
The company kept us updated while awaiting for the result and very pleased with service all round
7. Oktober 2024
Antwort von The Pet Genetics Lab
Thanks Jane!
I like the fact that you test for more…
I like the fact that you test for more on a bundle than other companies andd you are also reasonably fast in getting the results out.
30. September 2024
Antwort von The Pet Genetics Lab
Thanks Linda!
Turn around used to be fantastic often…
Turn around used to be fantastic often getting results within 5 days
Now once you send them the sample and the days they are evaluating the sample often another 3 to 4 days plus 14 working days to receive the results
It’s taking too long
18. September 2024
Antwort von The Pet Genetics Lab
Hi Jane, thanks for your review. Our standard laboratory turnaround time is 15 working days but we often deliver results far quicker than this, as you have experienced. Unfortunately, if we receive a large number of samples at the same time this can mean that delivery is closer to the advertised turnaround time.
Sent out swab next day
Swab was sent out next day got swag 2 days later excellent service so far
28. August 2024
Antwort von The Pet Genetics Lab
Thank you!
Great service had a couple of hiccups…
Great service had a couple of hiccups and you’ve sorted it for me I would highly recommend anyone of my friends to you Thankyou
2. September 2024
Antwort von The Pet Genetics Lab
Thanks Margaret!
Quick service very good used them for a…
Quick service very good used them for a long time Thankyou pet genetics
28. August 2024
Antwort von The Pet Genetics Lab
Thank you Linda!
Antwort von The Pet Genetics Lab
Thanks Joan!
Antwort von The Pet Genetics Lab
Thanks Iain!
I have used them before as they were…
I have used them before as they were highly recommended by dog friends and i agree with them. Tbey are prompt and helpful. I will always use them.
30. Juli 2024
Antwort von The Pet Genetics Lab
Thanks Valerie!
Very speedy delivery.
Ordered and within 2 days the kit was through my letter box. Now returned and waiting for them to receive before getting the results xx
2. August 2024
Antwort von The Pet Genetics Lab
Thanks Lindsey, your results should be with you soon!
Great help from Pet Genetics regarding…
Great help from Pet Genetics regarding the swabs, a speedy reply.
Have used this laboratory some years ago and thought then that they were the best I had encounter! .
30. Juli 2024
Antwort von The Pet Genetics Lab
Thanks Gillian, we're glad you were impressed! We've always wanted to make testing as convenient as possible and we're glad we're living up to that goal.
Breed Specific Health testing
The kit came very fast with full instructions. It was very easy to do, and easy to return. Communications of the lab were brilliant, keeping me up to date with where they were up to with the tests. The completed test certificate is easily downloaded, and clear to read.
24. Juni 2024
Antwort von The Pet Genetics Lab
Hi Jo, thank you so much for your review. It is really appreciated!
Sent my dogs sample in and it sat in…
Sent my dogs sample in and it sat in your company for a week before the testing started, very disappointed
26. Juni 2024
Antwort von The Pet Genetics Lab
Hi Conmen, we've already asked you for the tracking number for the swab you sent back to us but you've said you won't give it to us. We'd really like to see how long this swab was sitting in the postal service so that we can take it up with Isle of Man Post (our local equivalent of Royal Mail). Could you let us know the tracking number so we can ask them why your swab was so delayed? It was definitely booked into our lab on the day it arrived with us so we would love to find out what has happened here.
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