AffinityDNA Bewertungen 7

Antwort von AffinityDNA

8. Apr. 2026

Thank you so much for your kind words and for taking the time to share your experience.

We’re really glad to hear that our team was able to support you when you needed quick results and clear explanations. Situations like yours can be incredibly important and emotional, so it means a lot to know we could provide both speed and clarity when it mattered most.

Congratulations on this wonderful news about your son. We truly wish you both all the very best moving forward.

If you ever need anything else, please don’t hesitate to reach out.

Antwort von AffinityDNA

25. Feb. 2026

Thank you, Loobizaz, for taking the time to share such a detailed review ⭐

We truly appreciate your clear breakdown of the timeline. As you mentioned, your samples were received on 12 February and your results were issued on 19 February 2026, which falls well within the expected turnaround time for the Homocysteine Methylation Screening Test. We are pleased to hear the process was smooth and efficient for you.

It is especially rewarding to know that you found the report easy to understand and informative. We place strong emphasis on ensuring our reports not only present genetic findings clearly, but also provide meaningful context and practical guidance based on the results.

We are also glad our support team was able to quickly assist with the printing issue. Sometimes browser settings, particularly on mobile devices, can restrict certain download or print functions, and we are pleased this was resolved promptly once accessed via a computer.

Regarding your comment on company structure, Affinity DNA and EasyDNA are indeed brands operating under the same parent organisation, Endeavor DNA, Inc., with laboratory processing carried out by our accredited facilities. Regardless of the brand through which an order is placed, all tests follow the same quality standards, laboratory protocols, and customer care procedures.

We look forward to supporting you again with the full methylation panel and thank you once again for your trust in our services.

Antwort von AffinityDNA

23. Feb. 2026

Dear Heidi,

We’re very concerned to read your updated comments.

To clarify the facts, your order was fully refunded on 5 February, and confirmation of this was sent to the email address used when placing your order. Once processed on our side, refunds can take a few working days to appear back in the original payment method, depending on your bank.

There was some initial confusion because we were contacted from a different email address than the one registered on the order. For data protection and GDPR compliance, we can only discuss and process orders through the original email address provided at checkout. Once this was clarified, the refund was issued accordingly.

Regarding the testing process, avian DNA tests require feather samples to be sent to the laboratory. Depending on the purchase option selected, a physical collection kit is not always dispatched, as clearly stated during the ordering process.

We strongly refute any suggestion that our company engages in misleading practices. We are an established international DNA testing provider, and your case was resolved with a full refund.

We remain confident that this matter was handled appropriately and in line with our policies.

Kind regards, management Team.

Antwort von AffinityDNA

6. Okt. 2025

Hi Karl,

Thanks for updating your review — we appreciate you sharing your experience.

We’re truly sorry again for the delay and any frustration this may have caused. While delays can occasionally happen due to factors outside our control (like sample transit times or lab capacity), we do our best to make things right when they do.

We’re glad our management team was able to resolve the issue quickly and process your refund. Your feedback has been shared internally as part of our ongoing commitment to improving communication and customer care.

Wishing you all the best,
The EasyDNA Team

Antwort von AffinityDNA

17. Sept. 2025

Thank you for sharing your feedback. We’re sorry to hear you feel disappointed with your experience. Please rest assured that all tests are processed by accredited laboratories that follow strict scientific standards — meaning the results cannot be fabricated and have a zero percent chance of being “made up.”

In certain cases, tellmeGen is indeed one of our trusted providers. However, we also work with an international network of laboratories, which gives our customers access to a wide range of accredited and reliable testing options.

We always aim to provide clear guidance on timelines, which begin once samples arrive at the lab. While we do not have control over postal services or logistics, we remain committed to assisting clients through the process and addressing any concerns that may arise.

We’d be more than happy to review your case further — please reach out to us again directly so we can make sure all your queries are fully resolved.

Antwort von AffinityDNA

17. Sept. 2025

Thank you for your review. We completely understand your frustration. Please allow us to clarify how our process works. Our timelines and guarantees begin once the laboratory receives your samples. Unfortunately, if samples are sent back after a long delay and a particular service has been discontinued by the laboratory, this is outside of our control. These decisions are made by the labs, and we must comply with their scientific and operational standards.

We always try to support our clients as best we can, which is why in such cases we offer goodwill alternatives, such as discounts or replacement options, even though the situation lies beyond our responsibility.

We value your feedback and will take it into account to improve communication so clients are reminded about potential service changes if samples are delayed.