President's Choice Financial Bewertungen 607

PC Financial has become one of Canada‘s largest virtual banks and they constantly advertise through all the various platforms that also promote the different stores they own. Their customer service is beyond pathetic. On hold for great lengths of time and then getting someone on an international phone line who has a very weak command of the English language and understanding what you are trying to explain to them because they just don’t know. The other day we popped into Superstore to only have the PC Financial rep there tell us how bad it is when she has to call into the toll-free number as well and can’t get any answers. This is pathetic and unacceptable. Clearly Loblaws does not care about providing good customer service, only about getting customers. The other day we were on hold for a long time and then finally got a customer service rep who clearly did not understand what we were trying to solve and then the call dropped and nobody even called us back. Loblaws should be ashamed of themselves as this pathetic so-called customer service will catch up to them. Additionally President’s Choice MasterCard gives you a due date for payment but if you pay on the due date, you are actually late. I have addressed this issue with them several times and they just shrug their shoulders and say that’s just the way it is. 

I have been using the pfc card for decades. However one day I got a call from their customer service agent recommending a new card to me. He didn't tell me there was an annual fee. When I found that, two years passed and I lost 4 hundred dollars.

I have been ill and have not used my PC MasterCard for quite some time. Realized my card was expired so I called. My card has been revoked for lack of use and it cannot be reinstated unless I pay off the balance and reapply for the card again. I was also told due to my age (83) I would most likely not qualify for another card once the balance is paid off. If I don't pay the balance in full then they still charge the interest regardless. Going to pay it off and good riddance. Stay away from them if you can..another money grab by the parent company Loblaws!

Locked out on line because validation code emailed was deemed invalid. The code is good for 10 minutes. Second code also invalid. I was locked out in a heartbeat and the website referred me to Customer Support Number. This number, 1-866-246-7262, available 8 am to 8pm ran on a loop, high volume of calls etc. No opportunity to get in a queue to speak with someone.
I called repeatedly, over 5 days; same message.
On day 5, I found an email for Executive Complaint Appeal Office. The email was answered within an hour indicating my complaint had been escalated. I received a call later that day. The account had been unlocked. My issue was no phone access. What if my card had been lost or stolen. Had a lengthy chat with this woman. She had access to my call log, started counting up calls. We both laughed at that but for me it was no longer funny. She asked why call volume had dropped off and I said I could not deal with it, incredibly stressful. I felt like I was throwing myself against a wall. She could only apologize profusely. She admitted to being a PC customer and I suggested she call the support number.
I did get through Customer Support that day, waited in a queue for 10 minutes. Again, profuse apologies.
I will never again be held hostage by the Loblaws Group or a virtual bank. I have been since been approved for a credit card by my "Brick and Mortar" bank.
RUN FROM THIS COMPANY

Feel free to contact myself as a class action lawsuit will be underway. This PC Financial has a bunch of scammers and criminals rerouting funds to fake accounts and I have the receipts to prove it. Something needs to be done to stop this and have the public aware. Media has been contacted and we're looking for others who have been scammed for funds and leaked personal information

My experience with these crooks is that they are reckless with your finances and credit rating. I'm fairly certain their employees don't have a soul. Avoid at all costs!!!

This bank is using your money while it sits on hold from a transfer from another bank. Knowing full well that my bank that I transferred from would not let me have the money if it wasn’t free and clear to move , so PC uses your money and gets 5-6 days worth of interest and you in limbo with your money?
It’s one of the worst bank apps I’ve ever used. It’s been one of the worst transactions in transferring from one bank to another I’ve ever had to deal with and as soon as this is all done and dusted and everything has moved over and I get my 100,000 points for my trouble. I’m going to shut it down.

They not even deserve a single star.

Cust care rep started shouting at me and asked why I asked for a purchase return and why I paid the billed amount. Also she was very arrogant and behaved rudely. After that when I asked to transfer the call to her supervisor, she just put my call on hold and no one responded back yet. I am still on call for almost 1.5 hours and still I am on hold.

Never expect this kind of behavior from a reputed bank like PC. So disheartened and I will soon close the card as well once the problem is resolved.

PC Financial is an absolute Joke and a Rip Off!
I opened an account and planned to transfer $400,000 but wisely transfer a test amount of $1000.00. It was out of my Tangerine account immediately but didn't show up in PC for 24 hrs. When it did show up it was on Hold for a Week with no option to transfer to Savings. So they get your money Interest Free for a week. DIGUSTING!!

Complete scammers do not trust this company! I only wish i checked Trustpilot before I gave them any of my personal information.

Worst customer care. Worst service. They blocked my card after approving my application for some unknown reasons.
Made me call four times and wasted a lot of time to give me the information that this account is closed before even I activate my card.

I logged in on app to check my “savings account” balance. It showed nothing! There was supposed to be a large sum in there. I logged in with a computer, same thing, could see money acct., PC mastercard balance as well as PC points but no savings. I called, they do not have people after 8pm, there chat bot wanted me to leave a message and they would reply within 48 hours. I don’t think this is appropriate for missing $. They have good rates but extremely poor service.

If I could give a zero I would, I applied online and I was approved and I called and he said yes and your card is already in the way, and with the strike I called to see what will happen and then they said my account is closed, this is bad service, I do NOT recommend PC financial

Such a bad customer support experience. I had issues with my transaction. I called their customer support and the representative was not even able to speak or understand English. So frustrating.

Utter incompetence. I applied and got a Credit card in the mail. When I went online to activate, I was asked for my username, which I found later, was never set up. When I tried “forgot my username”, I filled out a screen (credit card number, my phone number) and was told the information was incomplete. After multiple attempts, I called their helpline. After a long wait and after discussing the situation, the attendant couldn’t help me and said someone from their IT department would call me by phone and or email. No one reached out. I downloaded their app and the same thing happened. If this company is so incompetent, do you trust them with your personal information?

NO ONE cares about you at all, honestly I can say PC use to be great, now I would not get my worst enemy to sign up with them. Free or not DO NOT SIGN UP. Closed my accounts and my PC optimum today because I have just had it. From the lack of language understanding to the straight insulting comments, and I quote "250 points isn't even worth a dollar so you shouldn't be bothered about this" I have had enough

Pc Financial account for several years. Service horrible have e-transfer blocked as low as $150 and no higher than $275 several times in a week. Then being put on hold for 1hr to resolve. Pc claims their AI system monitors and makes the decision. A bunch of garbage.

This is an absolute nightmare of a company. Run as fast as you can.
My funds were posted on May 5th and released on May 14th. You transfer into a spending account that pays 0% interest. You’re baited in by their perceived ‘high interest savings account,’ but your funds are held for a third of the month.
I was so frustrated, as soon as they cleared, tried to transfer them back out and it’s telling me I have exceeded my monthly transfer limit.
So now, have to wait for that to clear, to get $40K back.
Sent a complaint, no reply.
Do not do it…what a nightmare.

I had the business I make my car payments to take out an extra 1200 out if my account. I phoned in and was given forns to fill out. 2 days later I phoned back and was told I was i given the wrong forms. I was given the right forms and then i was told nothing can be done because I have a Mastercard which I do not. You can NOT SPEAK TO A SUPERVISOR OR MANAGER. IM out 1200 and that's OK with PC Financial. Their lack of customer service and incompetent staff is truly pathetic

Dont get a PC Money Account, like ever. I transferred about 3K to my PC Money account to pay my PC Financial Credit Card, big mistake.

I could not move money from my PC Money account to my Credit card account, even though I had a balance of $3100. On calling the support, found out that the account was closed. OKAY so what take in money if the account was closed. The customer service reps are unable to move my money from my PC Money account to my Credit card account and now I have about $3000 stuck in my PC Money account.

P.S. I am a former PC Financial employee and knew back then how terrible the customer service is, hence it was my bad judgement to use their products knowing how terrible of the service PC Financial offers