parimatch.com 

Bonuses are available and reasonably structured. The terms are easy to understand, and nothing feels misleading or overly complicated. While the bonuses aren’t aggressive, they feel fair and usable, which I personally prefer.

I won 40000 at 03 Apr, but money not received.

I had a horrible experience with this company. I’ve played on here for four years and I’ve used e-transfers to withdraw every time about two weeks ago. They made me use crypto when I had no idea how to use it and then they put it in a currency that I can’t even get in Canada and now they just say the money is lost after all this time I would not recommend the site to anyone. The changeover has been horrible and the bonuses are horrible and they didn’t even offer to refund me the money that they lost. Stay away at all cost.

Nothing flashy, but very consistent. That’s what matters most to me.

Dear Parimatch Support Team,
I am writing to report a deposit that has not been credited to my account. Although the amount has been debited from my bank account, it has been pending for 45 days and is still not reflecting in the app.

Please find the transaction details below as shown in my support ticket:

Ticket ID: #81195556
User ID: 541065777
Transaction Amount: 5000 INR
Transaction Reference (UTR): 263292041504
Status: Submitted on 5th March 2026 (Total pending time: more than one month )
I have already uploaded the payment confirmation screenshot to the ticket and bank statement to the support team but no proper response.Could you please investigate this delay and ensure the funds are credited to my account as soon as possible?

Email support from the support is waste of use and almost I sent 75 e-mails to the support team and in each and every email the gave reply as working on it and no use of it .
Just passing the time with stupid and concrete template which was no use .
My experience to all the users please don't trust the PARIMATCH just taking amount and passing the time with stupid and useless replies which are not usefull.

I look forward to your prompt resolution.

I’ve been a long-time Parimatch user and currently sit at Level 18 in their loyalty program. I’ve deposited and played consistently over the years, and to be fair, there were things I genuinely liked, a wide variety of games and historically smooth withdrawals.

But here’s the reality now: once something goes wrong, you’re completely on your own.

Let’s start with customer support, because this is where everything breaks.

Their chat system is designed in a way that makes it difficult to even reach a human. You’re constantly pushed through help articles and predefined options. And when you finally manage to connect with a live agent after digging through layers, it gets worse:

- You’re either put on long, unnecessary holds
- Given robotic, copy-paste responses
- Or told “this has been forwarded to the relevant team”

And that’s where it ends. No follow-up. No resolution. Ever.

Email support is no better.

- Their general support email? You’ll never hear back.
- Their VIP support (which I’m eligible for as a Level 18 player)? Responds once in a while, only to say “we are reviewing your case and will get back shortly” , and then nothing.

You are simply forgotten.

Now coming to the core issue in my case, "cashback".

For months, my cashback has either been inconsistent or completely missing, despite significant play and losses. I’ve been chasing this for days with no clarity, no breakdown, no explanation.

And then, unbelievably, their VIP support suddenly claimed that my account details are “not updated on their end” and asked me to contact general support, even though:

- I am a verified user for years
- My account clearly reflects my activity
- I am a high-tier loyalty (Level 18) member

Despite sharing all details again, they continued with the same response. No ownership, no effort to resolve.

At that point, it became clear, this platform no longer values its users.

What’s worse is that I’ve already submitted a request to close my account, including signed ID documents exactly as requested (per their help articles). And yet, there has been complete silence. No acknowledgement, no progress.

Even after informing chat support that I would take this to social platforms if ignored, the response remained the same, empty assurances, no action. And this time I am not asking for cashbacks, that's been forgotten and so I have decided to end ties with Parimatch and all I need is my account closed permanently.

That’s why I’m writing this here.

If you are considering playing on Parimatch, understand this clearly:

Everything feels fine, until you need support.
And when that moment comes, there is no system in place to actually help you.

For comparison, I recently moved to Stake. Within a few days, I reached Silver level. Their weekly and monthly rewards are consistent, rakebacks are transparent, and overall communication feels far more reliable.

Yes, they may not have few providers live game available in my region, but what they offer in terms of transparency and trust is far ahead of what I’ve experienced here recently.

I never thought I’d say this after years of playing on Parimatch, but I feel completely let down, even betrayed.

Proceed with caution.

Rahul
(Player ID: 244745527)

Sports categories are well organized, making it easy to browse different events.

One of the best gambling company

Guys don't trust this site , big cheater i made a deposit on 19th March 50k , till today not updated & again i made deposit today 10k , same thing , ther live agent give same one answer, your issue in under review, this site is getting worst, don't trust them dafa is better

I deposited amount.. They verified and after depositing amount they blocked it.. No support from them. Repating mails i send for unblock my account not responding. Simply money looting it seems.

My betting id is 882313582 two withdrawal amount has successfully credited by parimatch but in bank account not credited yet , first is 4000inr and second is 2905inr date of withdrawal is 9 April 2026 .whereas I am playing since 2022 and lost approx 10 lacs .I occasionally win the amount inspite of this parimatch cheated me .I request everyone stopped the using parimatch site ,it is the world wrost scammer site , don't go to hell after installaimg this.

Why my withdrawal amount declined? Wager amount 500 deposited and again withdrawal amount declined
please check my withdrawal 2083 amount don't use this app fraud😭😭

Toyally fraud 1 ticket 1k ka aaj 2 month ho gaye nhi resolve hua. Aaj fir 1500 faans diye totally fraud. Ab nahi khelunga iss site per 2500 mein raja ban jao aap log.

Totally fraud company. Even after depositing 3000 rs it's not credited to my account. it's almost 10 days but no response from the customer support. Don't play on this platform guys. quite gambling.

My user id 979994752 , Totally fraud it's taking deposit the. Deposit faild amount deducted from account, No positive response from customer support. Only fraud . For new customers they first give everything once become old they will start ignoring. Don't use this platform only fraud .

About Withdarwl Ticket number 81108319 - I have applied the withdarwl amount which is 14000 INR in last month on 4th March and still i have not received money yet it's has been 40 days .I have tried so many time in customer support and mail as well in both I get only one thing our billing department is review it but when it will done no one knows that its totally fraud they are cheating with Indian player I humbly requested to you guys please don't play in this platform they are not giving deposit amount as well .It's ruined my everything .Fake and cheated .

Worst customer support , my 1500 deposit and 5000 withdrawal were struck from 1st April and still they just give generic reply , it’s a fraudulent site which delays the deposit and withdrawal sometimes they never return - my id is - 385181068

I want to withdraw but there was no option and give me your email so I can mail you next time
Thanks