My original order of the Kim double 3 oak arrived incomplete, with multiple damaged parts. Pamo sent three replacement orders, all of which arrived in only plastic bags with no protection, therefore t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great flexible solution to awkward closet spaces. It’s nice they have ready made configurations but I needed the DIY option. Very easy to design and put together yourself since they give you all the... Mehr ansehen
The product is excellent and shipping was seamless. We had to exchange one of our items for another and Angie was incredibly helpful walking me through the process for timely resolution. I highly reco... Mehr ansehen
I had a problem with connections and couldn’t get any help so I ended up going to Home Depot and getting a diff connection. I don’t like leaving bad reviews but their lack of response left no other ch... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔️ clothes rails & industrial furniture in various sizes ✔️ Check it out -> www.pamo-design.com
Kontaktinformationen
Deutschland
- pamo-design.com
3.5
Akzeptabel
467 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The rack I bought is not sturdy at all
The rack I bought is not sturdy at all. It has to sit next to a shelf so that is doesn’t slant or fall over. For the money I spent on the rack I assumed the quality would be much better than it was.
9. April 2026
Antwort von pamo. design
Hello,
thank you for your feedback. We are very sorry to hear that the rack does not meet your expectations in terms of stability.
This is of course not the quality standard we aim for, and we understand your disappointment considering your expectations for the product.
Please feel free to contact us via email so we can review your case in detail and find a suitable solution for you. We are happy to help.
Kind regards,
pamo
Antwort von pamo. design
Thank you for your feedback — we’re sorry to hear that your rack feels flimsy. That’s definitely not the experience we want you to have.
Our racks are usually very sturdy when set up correctly, and there are a few small adjustments that can make a big difference to the stability. We haven’t heard from you directly yet, so we haven’t had the chance to look at your specific setup.
Please feel free to reach out to us anytime — we’d be happy to share a few tips and help you get everything stable so you can fully enjoy your rack.
Warm regards,
your pamo. team
Still waiting for the remainder of my…
Still waiting for the remainder of my shipment. It’s been over a month now.
I’ve see the item come ‘back in stock’ multiple times, but every time I ask about my order they tell me they are waiting for stock to come in.
I cannot even start to build my system because I don’t have all the parts needed.
*replying to your reply*
I was never advised in any correspondence from you of a ‘May restock’, even though I’ve asked for an ETA. The response I received when I asked for an ETA was “Unfortunately, we’re not able to provide an exact ETA for order #xxxxx at the moment. The most reliable option is to click “Notify me” on the product page(s) — you’ll then receive an automatic email update as soon as the item(s) are available to ship”
I would have been satisfied if ‘May’ was sated in the email- I only wanted an estimate. But you have responded here, so at least I know now when to expect my items. Thank you.
24. März 2026
Antwort von pamo. design
Thank you for your patience and for sharing your feedback. I completely understand how frustrating it must be to wait for the remaining parts, especially when you’re eager to get everything set up.
We’ve already reached out to you directly to explain the situation: the item is currently expected to be back in stock in May. The “back in stock” notifications you’ve seen can occasionally be triggered by individual customer returns, but unfortunately those quantities aren’t enough to fulfill all open orders, including yours.
As soon as the new stock arrives, your remaining items will be shipped out right away as planned. If you have any further questions in the meantime, please don’t hesitate to reach out — we’re here for you and happy to help.
Warm regards,
your pamo. team
Our order was missing pieces
Our order was missing pieces, we cannot get a hold of a person it’s only Ai. We asked for the missing pieces in gold and they came in black. We are still waiting for the gold pieces and have no tracking on them.
27. März 2026
Antwort von pamo. design
Hi there,
thank you for taking the time to share your feedback — I’m really sorry to hear about the missing parts and the mix-up with the color. I completely understand how frustrating that must be.
Just to clarify: while your first reply was handled by our AI assistant, your case was then picked up by our team, and we’ve been in touch with you directly since then. We’re also keeping you updated via email on the current status and will continue to do so until everything is fully resolved and you’ve received the correct parts.
Your satisfaction is very important to us, and we’re doing our best to get the gold pieces to you as quickly as possible. If you have any additional questions in the meantime, feel free to reach out anytime — we’re here for you.
Warm regards,
your pamo. team
Everything was easy
Everything was easy. Shipping was fast, and the product was exactly what I was hoping for. I bought this for my small boutique to hold wedding dresses, which are very heavy and this system looks great and seems pretty sturdy. Big fan, will likely buy again.
18. März 2026
The fit and finish is great and for the…
The fit and finish is great and for the most part everything went together well. We ordered the Kim 1 and Kim 2. On one of the Kim 2’s we couldn’t get everything to line up right no matter what we tried (basically the center post is lower than the outer) so things aren’t level. But the Kim 1’s are great and would definitely buy again.
17. März 2026
Super fast shipping
Super fast shipping, excellent quality, easy to install! Highly recommended, I absolutely love it!
24. März 2026
this is a great product.SO sturdy
this is a great product.SO sturdy! looks great and holds so much!
16. März 2026
Wrong delivery and terrible service
You sent me the wrong merchandise and then you have no customer service that is able to remediate and ship a replacement express making me miss my deadline for my show and having to purchase cheap shelving from amazon to be sure to have my exhibit. Now you want me to resend the wrong merchandise before you even submit a full refund. I paid over $1,000 and you sent me some hang bars for $200, and now you have the guts to ask for a rating.
16. März 2026
Antwort von pamo. design
Hi,
We’re truly sorry for the mix-up with your order and the frustration this has caused—especially with the impact on your show. We completely understand how disappointing and stressful this situation must have been.
We have already been in contact regarding your case and provided you with a prepaid return label so that the incorrect items can be sent back at no cost to you.
As soon as the return is on its way, we will of course proceed with resolving this matter as quickly as possible.
We sincerely apologize again for the inconvenience and appreciate your patience.
Best regards,
The Pamo-Design Team
Delivery time is very long
Delivery time is very long, consistent mistakes in the order and unresponsive customer service
11. März 2026
Antwort von pamo. design
Hi,
We’re very sorry to hear about your experience with the delivery delays, order issues, and difficulty reaching our customer service. This is not the standard we aim to provide.
We are already in contact with you regarding your case and are doing our best to resolve everything as quickly as possible.
Thank you for your patience and for bringing this to our attention.
Best regards,
The Pamo-Design Team
Great Closet System
I appreciated the quick delivery of the KIM II shelving system, shelves and baskets. My closet looks fantastic and is now so well organized. The look is modern and more also more spacious than I imagined to accommodate my variety of clothing.
19. März 2026
Bewertung ohne vorherige Einladung
Our design system is exactly what we wanted
Our design system arrived on time. In perfect condition and exactly as promised. We are thrilled to use the pamo system in our new boutique store. The gold is not brassy it’s a luxury tone that makes our clothes stand out.
22. Februar 2026
I needed extra hanging space in my walk…
I needed extra hanging space in my walk in closet, and this was perfect
26. Februar 2026
Very innovative and clean look
Very innovative and clean look. Easy to put together but you absolutely need 2-3 people to hold things in place. Shopping for my items took a long time and communication was not consistent. For that reason i would not shop again. Lots of money spent.
15. Januar 2026
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.