Ozstudydesks Bewertungen 61

TrustScore 4 von 5

4.2

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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Hello. When I hadn't heard from OzStudy I was getting worried because we thought we'd ordered online early enough for our son's birthday. But when I reached out the response was swift and the team wor... Mehr ansehen

Bewertet mit 5 von 5 Sternen

My mother-in-law and I visited the Melbourne store two days in a row to furnish our new home in Australia, and we had such a wonderful experience! The sales lady was incredibly warm and patient—she... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We recently purchased a long study desk from OZ Study Desks for our home office in Melbourne, and the quality genuinely surprised us. The desk feels heavy and stable, not flimsy like many flat-pack de... Mehr ansehen

Bewertet mit 2 von 5 Sternen

Looks quite different to the photos on their websites. Not even sure the top is wood, looks and feels like plastic. In the website photos, the top looks like a single large pane of wood. In fact, the... Mehr ansehen

Unternehmen hat geantwortet

4.2

Gut

TrustScore 4 von 5

61 Bewertungen

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1 Stern

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Bewertet mit 5 von 5 Sternen

Perfect 2 person study desk for siblings sharing a room

We bought a 2 person study desk for our kids who share a bedroom. Space was tight, so we needed something practical and strong. This double study desk provides enough room for both to do homework without getting in each other’s way. The structure feels solid and doesn’t shake, even when they’re both leaning on it. It’s a well-designed shared study desk solution for families. Very happy with the purchase.

4. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent adjustable study desk for working from home

We decided to invest in an adjustable study desk as both of us work from home several days a week. The height adjustment is smooth and stable, and the desk remains solid even when fully raised. It’s noticeably sturdier than some of the standing desks we’ve seen elsewhere. As an adjustable desk for daily office use, it ticks all the boxes. It’s helped with posture and makes long working days much more comfortable. Highly recommend for anyone in Australia setting up a proper home office.

3. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Solid and well-built study desk for our home office setup

We recently purchased a long study desk from OZ Study Desks for our home office in Melbourne, and the quality genuinely surprised us. The desk feels heavy and stable, not flimsy like many flat-pack desks on the market. We’re running dual monitors, a laptop and quite a few books on it, and it handles the load easily without any wobble. The finish is clean and modern, which suits a contemporary Australian home. Delivery was straightforward and the packaging protected everything well. If you’re looking for a durable study desk or home office desk that will last for years, this is a great option.

2. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

No tracking late BUT worth it

I have been waiting for two months for the delivery of my order. I have no tracking number. Customer service is by email and text. Whilst I was worried that I may have been scammed, my desk has arrived and meets my expectations. It is beautiful. The delivery team were great and carried it all the way up to my apartment. Thank you.

30. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We bought a corner desk from Oz study…

We bought a corner desk from Oz study desks and it arrived in a week whoch is today even it was a busy time of the year.
We installed it promptly. We found the installation is a bit tricky as i had to download the instructions from the website however, it worth doing and the out come was so good. The desk is sturdy and all the bits and the pieces was in the boxes.
We love our new desk. This was for my son he loved it.

30. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Complete SCAM

I have been scammed by this site: I paid for goods that were never delivered and have not received a refund. They are proactively flooding Google, Facebook, and Instagram with paid ads to trap victims for Xmas and Blackfriday sales

Details of Scam & Policy Violations: The advertiser, "Oz Study Desks" (ACE FURNITURE PTY LTD, ABN 36 649 280 197), is a confirmed "Phoenix" operation. They previously ran the scams "Ozdesks" and "Kangadesks," shutting down after taking payments without supplying goods.

Ads claim items are "In Stock" in Australia for fast shipping and sales. Reality is non-delivery once payments made. and no way to contact them via their email of contact number

Ghosting: Support (info@ozstudydesks.c.. Contact - 02 8527 0590) cuts contact post-payment.

They are currently exploiting Christmas sales to maximize theft. Please be aware

19. Dezember 2025
Bewertung ohne vorherige Einladung
Ozstudydesks-Logo

Antwort von Ozstudydesks

ACE FURNITURE PTY LTD is the legal operating entity of Oz Study Desks.
The allegations made above are entirely unfounded.

Our customer service team remains active and responsive at all times. We do not ghost customers after payment.
We also clearly confirm that Ozdesks, Kangadesks, or any other similarly named businesses have no affiliation whatsoever with Oz Study Desks or ACE FURNITURE PTY LTD. Their use of similar names has caused confusion in the market, which we strongly reject.

We operate physical warehouses in VIC, Sydney, and Brisbane, and customers are welcome to visit and verify our operations.

If you have placed an order with us, please provide your order number so we can immediately review the matter.
For confirmed refunds, our standard processing time is within 1 business day.

We take all genuine customer concerns seriously and remain committed to transparent and accountable service.

Gary
General Manager
Oz Study Desks / ACE FURNITURE PTY LTD

Bewertet mit 1 von 5 Sternen

Please avoid this seller..

Please avoid this seller... Ordered 2 items. A corner book shelf and a study desk... Holes were incorrectly drilled for the book shelf, I called them and sent pictures as well...they said "aftersales" team will get back but they never did.
The study desk had a missing part. Called them, sent pictures but its been 5 weeks and they are yet to take action..

8. Dezember 2025
Bewertung ohne vorherige Einladung
Ozstudydesks-Logo

Antwort von Ozstudydesks

Dear Nabaruna –

My name is Gary, and I am the Manager at OZ Study Desks. Please accept my sincerest apologies for the extremely frustrating experience you have had with your recent purchase, and particularly for the unacceptable delay in our after-sales support over the past five weeks. The issues you described—incorrectly drilled holes on the bookshelf and a missing part for the desk—fall far short of the quality and service standards we strive to uphold at OZ Study Desks. This level of delayed response is highly unusual and deeply regrettable.

We fully understand that being in the midst of the post-Black Friday period is no excuse for a lapse in customer care. Ensuring your complete satisfaction is always our top priority.

To allow me to personally intervene and resolve this matter for you immediately, I urgently need your order number. This will enable me to directly access your full order details and communication history, liaise with our warehouse and quality control teams to investigate the root cause, and arrange a swift resolution, such as expediting the correct parts or organizing a replacement.

I assure you that once you provide your order number, I will treat this as a top-priority case and oversee it personally. You will receive a clear action plan and timeline from me within 24 hours.

You can reply directly to this message with your order number. We are truly sorry for the significant inconvenience and disappointment this has caused. Thank you for giving us the opportunity to make this right and restore your faith in OZ Study Desks.

Sincerely,

—Gary
General Manager
OZ Study Desks

Bewertet mit 1 von 5 Sternen

Absolutely horrific quality

Absolutely horrific quality, matched only by the single page of instructions you will receive with your damaged package. Go and by one you can see, these things are horrific.

6. Dezember 2025
Bewertung ohne vorherige Einladung
Ozstudydesks-Logo

Antwort von Ozstudydesks

Hi Micheal –

I’m Gary, General Manager at OZ Study Desks.

This is not the experience we aim to deliver, and I’m sorry to hear about the condition of the product and packaging you received. Damage in transit and unclear instructions are both issues we take seriously.

If you’re open to it, please contact me directly at info@ozstudydesks.com.au with your order number and photos of the item and packaging. I’d like to review this personally and arrange an appropriate resolution, whether that’s a replacement, parts, or a refund.

Your feedback has been noted and will be used to improve both our packaging standards and assembly instructions.

— Gary
General Manager
OZ Study Desks

Bewertet mit 1 von 5 Sternen

Poor quality, bad service, deceptive name.

The quality of the desk was poor. There are a lot of scrapes which indicate that people are rushing and not handling things with care.

A lot of the holes were not cleanly cut. When assembled, in particular the chair the pieces felt flimsy.

The instructions are completely wrong and unclear. The parts and the number are incorrect. Parts are missing, and extra parts that are not used are added.

I am in the process of seeing if there is something I am missing, so I am not 100% sure yet, but it seems that the holes that connect the seat of the chair to the base of the chair are missing.

The company brands itself as "Oz" and has an Australian phone number and email address, but they are clearly not an Australian company.

Ultimately I don't care where a country is based, so long as their customer service is good, their shipping is good, and the quality of the desks/etc are good, but it's clear to me that they are deceptively trying to appear as an "Australian company" because Australians know that this generally indicates high quality and professionalism. I would never have bought this desk knowing that it was not Australian made. That may sound harsh, but this is after years and years of bad experiences with cheaply made "stuff" made in Asia.

6. Dezember 2025
Bewertung ohne vorherige Einladung
Ozstudydesks-Logo

Antwort von Ozstudydesks

Hi Daniel -

I’m Gary, General Manager at OZ Study Desks.

I’ve read your review and wanted to follow up directly. I understand the frustration you described regarding the product quality and assembly experience.

For clarity, your review was posted on 6 December, before our team had completed handling your enquiry. After you contacted us, the matter was addressed and resolved on 7 December.

While I respect your right to share your experience, I wanted to make sure the full timeline is clear. Once the issue was raised, our team acted to resolve it, and this is the level of service we aim to provide when problems are brought to our attention.

If there is anything outstanding or if you’d like to discuss this further, you’re welcome to reply here or contact me directly at info@ozstudydesks.com.au.

Regards,
Gary
General Manager
OZ Study Desks

Bewertet mit 1 von 5 Sternen

Scam

I received the desk but not the screws so I can't assemble it at all.
They are specific screws that can't be found in any store.
Costumer service is absolutely useless.

3. November 2025
Bewertung ohne vorherige Einladung
Ozstudydesks-Logo

Antwort von Ozstudydesks

Hi Alexia -
This is Gary, Customer Service Manager at OZ Study Desks. I’ve reviewed your case in detail and I’m truly sorry for the experience you’ve had. Two issues are on us, and I want to acknowledge both clearly:

1) Missing hardware
The screw set should always be included in the carton. In your case it was not—this points to a packing lapse on our side. We’re auditing our fulfillment line, tightening the packing checklist, and adding additional spot-checks so every order leaves with a complete hardware kit.

2) Shipping delays
We’ve seen slower performance from one of our carriers recently. We’re actively evaluating alternatives and expanding our own delivery coverage so timeframes are more consistent and reliable.

Thank you for bringing this to our attention. Your feedback helps us improve our packaging controls and logistics, and I’ll personally follow this through until you’re fully sorted.

Bewertet mit 5 von 5 Sternen

Fantastic customer service - friendly staff

Fantastic service - great communications. I have bought two desks with this company over two years and both times the communication has been great and delivery easy. We were missing one screw part for the recent desk, but after an email with a photo it was shipped next day with an apology and they sent tracking. Great customer service!

6. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Pleased with product & service

I bought 2 desks from here & cannot fault their customer service. Their communication with me was exceptional, I was kept informed at all times, and my emails were answered promptly. They substituted a desk that was discontinued & promptly refunded the difference.

18. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Shocking customer service

Shocking customer service - I requested to cancel my order a day after purchase due to finding something else more suitable, at that time, the order had not been dispatched yet, and a customer service rep replied saying they would process the request. The following day I still hadn't heard back so I followed up and was told it had been dispatched however I still hadn't received dispatch notification and when I checked the order status, it said it was still waiting to be dispatched. They continued to say it was too late and it had been dispatched and that if I wanted to return it I would have to pay for return postage, even though they should have actioned the request when they first responded to it - their counter argument to this point was "This is an automated reply from our AI system." - Overall really disappointing experience. It's now been a week since all this happened and I still haven't received the item or any postage updates. Not even convinced I'll be receiving it at this point.

1. Oktober 2025
Bewertung ohne vorherige Einladung
Ozstudydesks-Logo

Antwort von Ozstudydesks

Hi there,

I’m Gary, the Customer Service Manager at OZ Study Desks.

I came across your review and personally reviewed your case. After checking the details, I found that two mistakes occurred during the process:
1. We mistakenly uploaded the wrong tracking link, which caused confusion and made it appear that your order hadn’t been dispatched. In fact, it was sent out earlier.
2. When you reached out to us, we should have provided the correct tracking link immediately, which would have avoided further misunderstanding.

We’ve now given you the correct tracking link over the phone, which shows the accurate dispatch date and shipping progress.

I sincerely apologise for these mistakes and for the inconvenience they caused. We’ve identified the staff member involved and provided additional training to ensure this doesn’t happen again.

Thank you for your understanding, and we truly appreciate your feedback as it helps us continue improving our service.

Gary
Customer Service Manager
OZ Study Desks

Bewertet mit 5 von 5 Sternen

Excellent Service and Sturdy Desks for Students

Oz Study Desks offers exactly what students need — functional, space-saving desks that are easy to assemble and built to last. I had a couple of questions before placing my order and their customer service team was super responsive and helpful. The desk was delivered on time and looks even better in person. Great experience from start to finish!

21. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Perfect Study Desk – High Quality & Fast Delivery

I recently purchased a student desk from Oz Study Desks and couldn’t be happier! The quality is outstanding, and the design fits perfectly into my home office. What impressed me the most was how well-packaged the product was and the quick delivery — it arrived within just a few days! If you’re in Australia and looking for durable, stylish, and affordable study desks, this is the place to shop. Highly recommend!

12. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I recently bought a study desk and two…

I recently bought a study desk and two chairs from them. They delivered the study desk first and then the two chairs has not arrived . It has been more than a month now and they are telling me that they will deliver it together. I bought it together more or less. It's so bad. Now I am going for a complimentary one but they are not giving me the complementary. When I buy, they will deliver everything together and I buy it together with money, but now they are making different excuses. It's so bad. I will tell everyone to look carefully before buying, talk to them carefully and stay away from them.

4. August 2025
Bewertung ohne vorherige Einladung
Ozstudydesks-Logo

Antwort von Ozstudydesks

Hi Monjur - Thank you for sharing your feedback. At OZ Study Desks, we operate multiple warehouses across Melbourne, Sydney, and Brisbane to ensure fast delivery throughout Australia.

Sometimes, when products are stocked in different locations, they may be dispatched separately. This can result in part of the order arriving earlier than the rest. We appreciate your understanding as we continuously work to streamline our nationwide dispatch system for a smoother experience.

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