Ottena Bewertungen 463

One of the legs doesn’t fit properly because the insert is out of alignment.

Quality and promptness

Very happy with quality of your Table Umbrella.

The table top was damaged and has had to be returned.

Ordered v lovely 3m garden parasol worth wood pole. Put it up and looks stunning. Only problem is i didn’t realise it was a pulley and not crank opener and as I am in my 70s was rather hatd to open far enough to get peg in-managed but not without a struggle. Also need one that tilts as husband has health issues that make it dangerous for him to be in sun so tilt rather a necessity. Called v helpful Aaron at Ottenga who quickly arranged for a return pick up date to suit me.

the chairs were exactly as i had hoped and advertised .
The next day delivery (requiring an extra payment of £30) was not.
its a pity a good product was let down by over optomistic delivery scedualing
As the chairs arrived 4 days later than advertised im assuming there will be a £30 rebate

The parasol is very nice and well constructed and the base is really solid, and really deserves five stars. However I have marked down one star because the cover is blue, although the parasol is cream, and (more importantly) it is impossible to get the cover on whilst the parasol is in the stand (too tight a fit and too high) and no alternative, something to tie the parasol together for example, is supplied or offered.
I have taken one more star off as Ottena has not replied to my email about the above problems - which surprised me as the contact by ordering and delivery was first class.

When there was an error with the order (not on there side - the delivery) they responded instantly, resolved instantly (instantly = as much as in there control) and a replacement product arrived the following day. Product is great as well…… Well done, and thank you

Fast delivery, easy to put up and good quality 👍🏼

We had been let down by another company and found another parasol on line cheaper and it came within two days. Very satisfied.

Great quality umbrella and a very quick delivery.

The product (Adirondack chair) is good quality, arrived quickly and was easy to assemble. The customer support team replied quickly and helpfully to a query about the finish of the chair.

Fast postage and top quality. Sick of buying those cheaper ones that just break. Great Garden Table Brolly ! Thank you.

Parasol is beautiful, communication is excellent and delivery was incredibly fast. 5 stars

Item ordered Sat. Evening, delivery Tuesday following at time given - all information to hand, excellent service
Will be using this firm again.

Excellent service and

Excellent products at a great price with Fast and efficient service
What more can you ask for

Fantastic company with Cornish style and friendliness. They went over and beyond to ensure that the beautiful Lutyens bench was delivered in perfect condition. Real people - old school. None of your AI rubbish! They actually phone you and talk to you on the telephone. They text you and give you updates. Their delivery company is also fantastic.