Order Blinds Bewertungen 477

TrustScore 4.5 von 5

4.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Really pleased with Order Blinds. Very fast delivery, great quality product and great customer service. 1 out of our 4 parcels was damaged in transit. Kept up to date by Ed and replacement sent which... Mehr ansehen

Bewertet mit 5 von 5 Sternen

You only know how good the Customer Service is when you need them and Order Blinds are on another level of service. After a problem revealed its self. they were on it lake a rash. Problem solved the s... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Blinds were ordered including a measure guarantee. Of 5 blinds ordered: - 1 arrived damaged so couldn’t lock into its housing - 2 didn’t fit into housing - 2 went up ok but 1 has subsequently fa... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I received my custom made roller blind and I am delighted with it. Great communication, quality and the packaging was excellent. It also arrived well before the due date. Would definitely recommend. T... Mehr ansehen

Unternehmensdetails

  1. Jalousiengeschäft

Vom Unternehmen geschrieben

Choose from our huge range of window blind solutions including rollers blinds, shutter blinds, vertical blinds, roman blinds and more, all made to measure in the UK. You can trust in us for easy ordering, market leading quality, best prices all year round and excellent customer service.


Kontaktinformationen

4.4

Hervorragend

TrustScore 4.5 von 5

477 Bewertungen

5 Sterne
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3 Sterne
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1 Stern

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Bewertet mit 5 von 5 Sternen

Great company

Excellent service and great quality product.
I ordered 4 free samples to find the exact shade I wanted, they arrived quickly. Once I had selected the colour I ordered the blind. The website was easy to navigate and use and gave plenty of information about fitting the blind.
As this is a made to measure product there is a short wait between ordering and delivery but the blind arrived ahead of time.
I will definitely order my blinds from this company as each room makeover nears completion.

5. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Order Blinds

Thank you for taking the time to share your experience! We’re so glad you found the process smooth and look forward to helping with the rest of your room makeovers!

Bewertet mit 5 von 5 Sternen

Super replacement vanes

Super replacement vanes. Great level of transparency and good bright white colour. Very happy with quality and extra spare included in each size. Great service.

8. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von Order Blinds

Thank you for taking the time to leave a review! We’re so pleased you’re happy with your order and we're glad the extra spares came in handy.

Bewertet mit 5 von 5 Sternen

Second order

Second time I've ordered as I was so impressed first time. The blinds are really good quality. The website makes it easy to find your measurement. The prices are probably the best you can get.

3. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von Order Blinds

Thank you so much for your kind words and for choosing us again!

We're thrilled to hear you're happy with the quality of our blinds and found the website easy to use. It means a lot to know that our pricing and service continue to impress.

We truly appreciate your support and look forward to helping you again in the future!

Bewertet mit 5 von 5 Sternen

The blind looks great

The blind looks great. Measuring was a bit stressful in case I did it wrong. The chain is a bit short, my wife isn’t very tall. Also the chain rubs on the edge of the blind when lifting. I can foresee problems in the future with wear. Good quality and so easy to fit. The chain only rubs on the edge of the blind when lifting or dropping. It’s not a problem for me because I can reach ok. I would recommend these blinds to anyone that doesn’t want to drill holes.
Update. Order blinds contacted me and sorted out my small problem. Well done.
Will definitely use again.

31. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von Order Blinds

Thank you for your feedback – we're really glad to hear you’re happy with the look and quality of the blind, and that installation was straightforward!

We're sorry to hear about the issue with the chain. The chain shouldn’t be rubbing on the edge of the blind, so if you could get in touch with us, we’d be happy to see what we can do to help. We can also provide a longer chain, as long as it remains compliant with blind safety regulations.

Please don't hesitate to reach out – we want to make sure you're fully satisfied.

Bewertet mit 5 von 5 Sternen

Excellent

Very good quality blinds
So easy to order and well packaged when they came.
I will definitely recommend to anyone thank you

20. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Order Blinds

Thank you for your kind words! We're so glad you found our website easy to use and that you're happy with your new blinds. We really appreciate the recommendation!

Bewertet mit 1 von 5 Sternen

Terrible blinds and customer service

Blinds were ordered including a measure guarantee. Of 5 blinds ordered:
- 1 arrived damaged so couldn’t lock into its housing
- 2 didn’t fit into housing
- 2 went up ok but 1 has subsequently fallen down and the other has become locked at set height
Customer service response has been non existent over 4 week period

18. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Order Blinds

Thank you for taking the time to share your experience — we’re very sorry to hear about the issues you’ve encountered with your order.

We sincerely apologize that multiple blinds arrived faulty or have since failed to function correctly. This is far from the standard we aim to deliver, especially when our measure guarantee is in place to ensure peace of mind.

We also want to acknowledge the frustration caused by the lack of communication. While this is by no means an excuse, we’ve recently been extremely low-staffed due to a combination of annual leave and unexpected sickness. This has unfortunately led to slower-than-usual response times, and we genuinely regret the impact it’s had on your experience.

We believe we are now caught up on outstanding communications, so your issues should have been resolved — but if there's anything still outstanding or if we can assist further, please don’t hesitate to let us know.

We appreciate your patience and understanding, and we’re committed to ensuring everything is put right.

Bewertet mit 1 von 5 Sternen

Poor customer service & response times

Ordered 2 blinds similar in size different colours.
Mad them both the same. I was made to send numerous photo & video evidence to prove their error. They agreed to replace & wouldn't guarantee remake time, having already waited 2 weeks for them.
Promised to be informed of delivery time, they didn't. Had to chase & after a further 18 days, they hadn't even started to make them.
Gave up & got my money back, which at least they were prompt with! Must have plenty of experience of that process.
Poor customer service & response times.

7. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von Order Blinds

Dear Ron,

Thank you for taking the time to share your feedback. We're very sorry to hear about your recent experience and sincerely apologise for the inconvenience and frustration caused.

While we’re glad we were able to process your refund promptly, we understand this doesn’t make up for the issues you faced with your order. We regret that the blinds were not manufactured to your specifications and that our request for photo and video evidence added to your frustration - this process is in place to help us resolve issues quickly, but we appreciate it can be time consuming.

We did explain at the time that there were extenuating circumstances affecting our production schedule, which unfortunately impacted your remake. We want to reassure you that this is not reflective of our usual service standards, and delays of this nature are not common practice.

We are continuously working to improve our communication and turnaround times, and your feedback is important in helping us do so. We're sorry again that we fell short on this occasion and hope we might have the opportunity to restore your confidence in the future.

Kind regards,
The Order Blinds Online Customer Support Team

Bewertet mit 1 von 5 Sternen

Ordered a daylight blind

Ordered a daylight blind, they shipped a black out blind, not by mistake but they simply do not understand the difference. Complete idiots 💯

3. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von Order Blinds

Dear Mr Marks,

Thank you for your feedback. We’ve carefully reviewed your emails and the photo you provided, and we can confirm that the blind you received is indeed a daylight blind. As shown in your image, light clearly passes through the fabric, which is a defining feature of our daylight range. In contrast, our blackout blinds block all light through the fabric entirely.

It seems you are comparing the daylight blind to a sheer blind, which is much lighter in weave and allows not only light but also a view of the outside through the fabric. These are very different product types, which is why we always recommend ordering free fabric samples prior to placing an order, to ensure you’re happy with the texture, light filtering level, and overall appearance.

We also want to take a moment to address the tone of both your emails and this review. We fully understand that receiving something unexpected can be frustrating, but your message contains disrespectful language that is neither appropriate nor constructive. We're always happy to help and resolve any concerns, but a polite and patient approach allows us to do so more effectively. Leaving a negative review without first giving us a fair opportunity to assist is both disappointing and unhelpful for all involved.

If you’d like to discuss alternative options or need assistance choosing a different fabric, we’re here to help.

Bewertet mit 5 von 5 Sternen

Easy to fit

Quick delivery within the timescales given. Easy to follow instructions and easy to fit.

17. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Light filtering

We ordered several samples with varying degrees of transparency and have now installed the 3% version in our kitchen. Perfect for filtering out the morning sun!

24. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Gorgeous blinds

Gorgeous blinds, excellent customer service. I wanted something for the patio doors which would keep the flies out in summer and allow the digs to come and go as they please. Sheer vertical blinds without chains means the room is still flooded with light and the digs can walk through them whenever they like.

1. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing blinds and even better customer service!

My made to measure blinds are lovely and just what i was looking for. They fit perfectly. Excellent customer service, they respond quickly and answer any questions you may have. Have had a very positive experience with the company and would highly recommend!

13. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Order Blinds

Thank you so much for your kind words! We're thrilled to hear that you love your new blinds and had a great experience with our customer service. Your recommendation means a lot to us!

Bewertet mit 5 von 5 Sternen

High quality Privacy Blind

High quality Privacy Blind. Easy to fit.
Rolls up/down without straying and jamming...listen up other manufacturers!
Incredibly well packed for courier dispatch.
Can't remember, delivery date.
I will be using your company again.
C.B. TQ14

1. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Good quality and looks really smart.

Overall a great product. The fitting is relatively simple and once in place it looks fantastic. The cover at the top looks super smart. Took off one star as the blind wasn’t fitted in the right direction but this was easy to fix. There were also a couple of marks on the blind which again we’re easily removed and fabric on the cover at the top wasn’t fully glued down but it just needed flattening and its been perfect ever since. In terms of measuring you get a few millimetres adjustment but you do need to be precise. If anything I’d go one or two millimetres over if I was to order again. Overall very well made, blocks out loads of light, the blind material is heavyweight/ good quality, it was easy to fit and looks super smart once on position. Worth the extra cost in my opinion and would buy again.

17. Mai 2025
Bewertung ohne vorherige Einladung
Order Blinds-Logo

Antwort von Order Blinds

Thank you so much for taking the time to leave such a detailed and thoughtful review. We're really pleased to hear that you're happy with the overall quality and appearance of the blind, and that the fitting process was straight forward. It's great to know it's performing well and blocking out the light effectively!

We appreciate you highlighting the aesthetic issues you encountered and apologise, these should have been caught in the product checking stage. While we're glad they were easy to resolve, we'll certainly take this feedback on board to help us improve our quality control. Your tip on measuring is also really helpful and will no doubt benefit other customers.

Thank you again for your kind words and for choosing our product. We’re thrilled to hear you’d buy from us again!

Bewertet mit 4 von 5 Sternen

I believe the company is genuinely…

I believe the company is genuinely invested in providing a reasonably priced quality product through an online platform. They have adopted a relatively simple explanatory process to convey the relevant requirements of the customers, which works fine for the straightforward project. However, for more complicated scenarios the simple explanation does not work and may put the customer off. In my case, I had one very wide window (blind) and one of a more normal size. Ordering for the simple scenario fell within the scope of the given explanations but for the wider blind, there were a lot of missing bits of information. My window was 287cm but the maximum fabric width (my preferred choice) was 280cm. Reading between the lines, I worked out that it could still work but needed a face-to-face chat; I used both the email and telephone to pose my questions and found the agents helpful but they naturally tended to answer the immediately posed question without exploring associated complexities, for example what sort of brackets would I have? How many brackets might be needed to support a blind of such length. It therefore required me to go back to the website for further exploration and thinking, and to come back with more questions. Ultimately, I worked out what I needed and how to place the order with instructions (not clear at the outset). After all the discussions, when I ordered, the order receiver, initially rejected the order because it did not fit the standard protocol but did give the option of continuing regardless; I chose the latter. The products arrived on time and I chose to get a professional to fit the blinds (wise in retrospect) because I would not have known about the potential need to drill through "lintels" and to ensure extremely precise alignment of the brackets to allow the luxury bracket holder to snap into place.
Although it was an arduous journey, the final products were as I had imagined and the whole project worked very well.
What I would have liked is a clearer road map at the beginning. I can see why the company has chosen a simple explanatory process but I would value a more detailed roadmap at the outset

27. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Electric blinds

Ordered 3 matching electric blinds for kitchen window and doors. As they are made to order there is a little wait (couple of weeks) between ordering and receiving the blinds but this is clear when ordering. Blinds arrived well packaged and within the stated timeframe with clear tracking of package/notification of when it would arrive. The blinds themselves are all really good, they match each other, the material looks as we expected, and were easy to install with clear instructions. The only minor improvement would have been having a print out of the installation instructions in with the blinds (you have to go back onto the website to find them). Honestly think they are the fanciest bit of home furnishing we've ever had (the remote control allows all 3 blinds to open/close in sync (or separately) which we really like!). Internal batteries that drive the blinds arrive fully charged and are supposed to last 6-9 months, haven't had it long enough to test that yet, but the instructions for recharging look simple with an easy to access socket to plug the charger in on one end of the blind. We got samples of the material for the blinds before we ordered them, and these took a few weeks to come in due to the company waiting for stock, but glad we waited for this as it did help us decide which pattern to go for to see the fabrics in the flesh. The blinds are good at keeping the heat out on hot sunny days as well as keeping light out at night (we went for the PVC fabric for easy cleaning as they're in the kitchen, but it seems as good as the blackout fabric that we have on blinds elsewhere in the house in terms of keeping light/heat out).

15. Mai 2025
Bewertung ohne vorherige Einladung

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