I've used OTB for three holidays since October and I could not fault anything ! It gives plenty of choice when booking and you can choose based on your budget,although booking as a solo traveller... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Currently trying to contact on the beach to resolve an issue, flights via sun express have been cancelled yet still showing on booking - no one has contacted us to resolve. Been on with a bot for a da... Mehr ansehen
Unternehmen hat geantwortet
Booking made easy and quick price was cheaper than other s and also when clicking in hotel s on the browser is much better than other sites because when you come out it doesn't put u back to the start... Mehr ansehen
Unternehmen hat geantwortet
Booked a holiday today, the dates changed as I booked even though I had selected the right ones, apparently if you have flexible dates ticked it can change it, I thought it couldn’t once you had chose... Mehr ansehen
Unternehmensdetails
Über On the Beach
Vom Unternehmen geschrieben
We’re On the Beach and we’re proud to be one of Europe's leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it.
Visit our site
Kontaktinformationen
The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., Irland
- onthebeach.ie
3.8
Gut
785 Bewertungen
Bittet Kunden um Bewertungen
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Not a good company to book witj
Left stranded at Tenerife airport until we found our driver. Hotel was ok, staff were nice, food not so good. When we checked out, we were not told that our transfer would not be picking us up at the hotel so we missed it and had to pay 40€ for a taxi which we will need On The Beach to pay for so contact us.
24. März 2026
Antwort von On the Beach
Hi There,
Thank you for reaching out to us and sharing your experience. We are really sorry to hear about the inconvenience you have experience with your transfer and unexpected taxi expense you had to pay. We understand how frustrating this must have been for you especially before and after your holiday.
We have reached out to you for some further details in order to assist you with this matter. Please be assured that we take these matters seriously, and we will work to ensure that your complaint is investigated thoroughly.
Thank you for bringing this to our attention and again, we apologize for the disruption to your journey.
Thanks
On The Beach Team.
Cannot get into booking
26. März 2026
Antwort von On the Beach
Hi,
Thanks for letting us know you're having trouble accessing the booking online. To access your booking, just use the email address used when the booking was made to log into your MyBookings account. If you don't see your booking right away, please double-check you are signing in with the right email address or that there wasn't a minor typo when the booking was placed.
Alternatively, if you've forgotten your password, please head over to the login page on our website or app and click the "Forgot password" link. You'll be able to enter your email address, and we'll send you a link to reset your password quickly and easily. If you run into any trouble, just let us know and we'll be happy to help.
Thanks,
On The Beach Team
I have shopped around and found your…
I have shopped around and found your company the best value
28. März 2026
Antwort von On the Beach
Thanks Caroline! Great to hear we came out on top when you shopped around 😊. Nothing beats that feeling of knowing you've bagged the best deal for your getaway!
The Team at On the Beach
URGENT
EDIT :
30th March - STILL CANNOT SPEAK TO ANYBODY AND WANT MY MONEY BACK FOR A HOLIDAY THAT ISN’T VALID!!!
29th March : The reply from On The Beach states they have sent me a request for further details but this is NOT TRUE!! I have still had no response or contact from On the Beach!!
URGENT – Cannot access support and booking issue unresolved
DO NOT LISTEN WHEN THEY DIRECT YOU TO LIVE CHAT AS IT IS AN AUTOMATED SYSTEM THAT LOCKS YOU IN A LOOP WHEN IT CANT RESOLVE YOUR COMPLAINT
My return flight has been changed by the airline but my ticket has not been reissued correctly.
My booking is now showing as cancelled/on hold in the airline system and I cannot check in or manage it.
I have tried live chat, WhatsApp, social media pages and email and cannot reach a human – all channels are automated or blocked.
I travel in 2 weeks and need urgent manual intervention.
Please contact me immediately to resolve this.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von On the Beach
Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.
My First time using this company so I…
My first time using this company so I can't make a complete decision+ or - but I will follow this up after my experience with the company.
25. März 2026
Antwort von On the Beach
Hi Niall,
Thank you for taking the time to leave a review.
It’s great to hear this is your first booking with us, and we really appreciate you giving us a try. We hope you have a fantastic experience, and we look forward to hearing your thoughts once you’ve travelled.
If you need any help in the meantime, you’re always welcome to come onto our live chat where one of our agents will be happy to assist.
– On the Beach Customer Support Team
After paying for my holidays
After paying for my holidays, the following day they told me at the end hotel is not available. Asked me if I would like to switch for another one. I told them no please make a refund . Till now no refund and they have not come back to me to say when are going to do the refund
Will never try them again
Today 48 h later they have sent me an email to process my refund but have to pay 164 euros of admin fees to collect my refund!
Really never again
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von On the Beach
Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.
Antwort von On the Beach
Thanks for your kind words! So pleased we continue to deliver on great prices and brilliant hotel options 😎. Here's to many more fantastic holidays ahead!
The Team at On the Beach
No issues on booking with on the beach…
No issues on booking with on the beach they handled everything professionally and any queries I had were all handled without any fuss . Looking forward to our holiday . Thank you ☺️
26. März 2026
Antwort von On the Beach
Thanks Tony! So pleased we could handle everything smoothly for you 😊. Professional service + no fuss = the perfect start to any holiday. Hope you have an absolutely brilliant time!
The Team at On the Beach
Hotel was excellent but…..
Hotel was excellent. Food and drink very high quality and choice and holiday price brilliant.
However - be advised -cats frequently roam through the dining area and are being fed from table by some guests. 🤮
Smoking is very prevalent in the area and while there are outside smoking areas, automatic doors and smoke rising from ground floor patio means that the smell of smoke is often very pervasive.
Animation team can be a bit over eager at times. Big shout out to Furkan who was very friendly and inclusive but not intrusive!!
24. März 2026
Antwort von On the Beach
Thanks for your brilliant review, June! So pleased you found the hotel excellent and got such great value for your holiday 😊. Really appreciate you sharing those helpful insights about the resort - honest reviews like yours help other travellers know exactly what to expect. Furkan sounds like an absolute star too! Hope we can help you book your next getaway soon.
The Team at On the Beach
Great price and fabulous location but …..
Great price and fabulous location but work was being carried out in apartment above. Drilling and hammering from 9am. On our second last day we woke up to find three men digging up the back garden area and taking their break on our terrace!!!
18. März 2026
Antwort von On the Beach
Hi
Thank you very much for sharing your feedback. We’re truly sorry to hear about the disturbance caused especially the unexpected presence of workers on your terrace during your stay. We understand how upsetting and intrusive this must have been. We do have an In Resort team that can help with issues whilst you are on holiday.
We appreciate you highlighting both the positives and the challenges of your stay, and we’re sorry that this impacted your overall experience. If there is anything further we can do to assist, please don’t hesitate to let us know.
Thanks
On The Beach Team
Great options from Belfast
Booking process and options to fly out of belfast for last minute holiday to sun is great. Most websites leave out NI and also great price
20. März 2026
Antwort von On the Beach
We're happy to hear that our booking process and Belfast flight options for last-minute holidays met your needs. It's great to know you found our pricing satisfactory. Thanks for your positive feedback!
Best value for money than any other…
Best value for money than any other site around got a great deal with accommodating flight times that suits our family quick and easy website to navigate
23. März 2026
Antwort von On the Beach
Thanks Deirdre! Great value + family-friendly flight times + easy booking = the perfect holiday combo 😎. So chuffed we could sort your family getaway without the fuss!
The Team at On the Beach
OnTheBeach was fantastic - until it wasn’t
OnTheBeach was fantastic - until it wasn’t. Booking, engagement, people - all great while booking and checking a couple of details. I left several 5-star reviews. Then, with no information and zero fact-based explanation or justification, they cancelled our booking leaving us with no option except to accept. Despite requests, no negotiation, no explanations, no alternative options allowed. In the greater scheme of things, holidays are hardly important and should be the least of our worries, especially given what’s happening in the world. This is not a moan about missing a holiday or even about cancellation; rather, it is about OnTheBeach being disingenuous and misleading. Neither hotel nor flights were cancelled by the operators and we were able to book the same holiday on the same flights directly with the airline and hotel. The holiday may not happen and so what. But if it doesn’t happen, it will be because the airline has actually cancelled, not because OnTheBeach anticipates that potential.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von On the Beach
Hi Fiona
We are truly sorry about your disappointment and frustration regarding the cancellation of your booking. We understand how upsetting it must have to receive this news without the detailed explanation you were hoping for.
Due to the recent escalation of conflict in the Middle East and the resulting airspace restrictions, the flight had to be cancelled. We prioritise the safety of all our customers. Please know that these decisions were made with passenger safety as the absolute priority in a rapidly changing and uncertain environment.
If you have any further questions, please do not hesitate to reach out. We are here to help.
Thanks
On The Beach Team
Antwort von On the Beach
Hi
Thanks for leaving a review. We are truly happy to hear that you were happy about the price and that it was just right for you. We always aim to offer great value and make your travel experience as enjoyable as possible. Thank you for choosing us , we look forward to hearing from you soon.
Please feel free to contact us via live chat should you have any other queries to be looked at.
Thanks
On the Beach Team
Easy to book
21. März 2026
Antwort von On the Beach
Thanks for your kind words! Easy booking = more time for holiday excitement 😎
The Team at On the Beach
Title I would strongly advise others to consider how issues are handled if something goes wrong.
Title: Left Paying for Two Hotels – No Accountability, no support, no resolution from On the Beach
Booked a family holiday with On the Beach and was forced to leave the hotel due to serious concerns including poor hygiene, food safety issues, illness, lack of facilities, and conditions that did not match what was advertised.
I reported everything immediately to both the hotel and On the Beach. Despite multiple contacts, no meaningful assistance was provided — only repeated responses stating they were “waiting on the hotel,” with no resolution or timeframe.
Travelling with three children, I had no reasonable option but to relocate to alternative accommodation at my own expense.
On the Beach have since refused a refund, relying on “hotel decision” and “non-refundable terms.” This is not a cancellation — this is a clear failure to provide the service as described.
The outcome is that I have been left paying for two hotels.
What is most concerning is the complete lack of accountability when issues arise. As the package provider, I expected support. Instead, responsibility was deflected, leaving me unsupported and out of pocket.
I am now pursuing a chargeback and have escalated this matter to the regulator.
I would strongly advise others to consider how issues are handled if something goes wrong.
Cannot speak with an advisor by phone or email. Eventually through what’s app but is a bot and automated generic responses. And after days got a response that no refund will be issued despite there being a breach of contract and services not matching what was advertised at time of booking.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von On the Beach
Hi Ciara,
Thank you for sharing your feedback. We're really sorry to hear about the issues you experienced during your stay and understand how frustrating that must have been, especially travelling with your family.
We did investigate your concerns with the hotel, who confirmed that you were provided with a complimentary upgrade as a gesture of goodwill. Because of this, and the terms agreed at booking, we're unable to offer a refund.
We always aim to support our customers and work with our partners to resolve problems, and we're sorry if you felt this wasn't the case. We appreciate you taking the time to leave your review.
Thanks.
On The Beach Team
Great choice of locations and places to…
Great choice of locations and places to stay to suit all. So easy to find the perfect holiday.
22. März 2026
Antwort von On the Beach
Thanks Josephine! So pleased our range of destinations and accommodations made finding your perfect holiday such a breeze 😎. Here's to many more easy bookings and amazing getaways!
The Team at On the Beach
It was so easy to book online and…
It was so easy to book online and competitely priced holiday.
Can't wait to go!
20. März 2026
Antwort von On the Beach
Thanks Cath! Easy booking + great price = the perfect start to any holiday 😎. Hope you have the most amazing time!
The Team at On the Beach
The price of the holiday is wonderful…
The price of the holiday is wonderful and to Cyprus a destination we look forward to explore. The flights available were at great convenient times too. Understanding how to connect to Ryanair took a little patience. However, everything worked out well and I look forward to this much needed vacation.
Thank you on the beach team 😀
19. März 2026
Antwort von On the Beach
Thanks Shikha! So pleased you found a great deal for Cyprus and that the flight times work perfectly for you 😎 We know connecting with airlines can sometimes take a moment to figure out, but brilliant to hear it all came together smoothly. Cyprus is absolutely gorgeous - you're going to have an amazing time exploring! Enjoy every moment of your well-deserved break ☀️
The Team at On the Beach
everything from the start to the finish…
everything from the start to the finish was amazing
22. März 2026
Antwort von On the Beach
Thanks for your kind words! Amazing from start to finish is exactly what we love to hear 😍 Hope your next getaway with us is just as brilliant!
The Team at On the Beach
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