Everything about booking the Holiday is so straight forward. All done in a matter of minutes. However, I ran into a problem verifying the flights. I could not get thru to Customer Support. A phone nu... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We had a wonderful holiday from start to finish, never any issues with on the beach. Great communication every time with book with them. I've used this agent booking my last few holidays. Highly recom... Mehr ansehen
PLEASE BE AWARE. Awful company that cancelled our holiday for no fault of our own but still advertised the exact same holiday but much more expensive. Also left us with a large cost with the a... Mehr ansehen
** DO NOT USE ON THE BEACH ** ** DO NOT USE ON THE BEACH ** We booked a Package holiday with On The Beach at a good price and received all the booking paperwork . 2 days later we got a email sayi... Mehr ansehen
Unternehmensdetails
Über On the Beach
Vom Unternehmen geschrieben
We’re On the Beach and we’re proud to be one of Europe's leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it.
Visit our site
Kontaktinformationen
The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., Irland
- onthebeach.ie
3.8
Gut
801 Bewertungen
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After paying for my holidays
After paying for my holidays, the following day they told me at the end hotel is not available. Asked me if I would like to switch for another one. I told them no please make a refund . Till now no refund and they have not come back to me to say when are going to do the refund
Will never try them again
Today 48 h later they have sent me an email to process my refund but have to pay 164 euros of admin fees to collect my refund!
Really never again
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von On the Beach
Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.
Antwort von On the Beach
Thanks for your kind words! So pleased we continue to deliver on great prices and brilliant hotel options 😎. Here's to many more fantastic holidays ahead!
The Team at On the Beach
No issues on booking with on the beach…
No issues on booking with on the beach they handled everything professionally and any queries I had were all handled without any fuss . Looking forward to our holiday . Thank you ☺️
26. März 2026
Antwort von On the Beach
Thanks Tony! So pleased we could handle everything smoothly for you 😊. Professional service + no fuss = the perfect start to any holiday. Hope you have an absolutely brilliant time!
The Team at On the Beach
Hotel was excellent but…..
Hotel was excellent. Food and drink very high quality and choice and holiday price brilliant.
However - be advised -cats frequently roam through the dining area and are being fed from table by some guests. 🤮
Smoking is very prevalent in the area and while there are outside smoking areas, automatic doors and smoke rising from ground floor patio means that the smell of smoke is often very pervasive.
Animation team can be a bit over eager at times. Big shout out to Furkan who was very friendly and inclusive but not intrusive!!
24. März 2026
Antwort von On the Beach
Thanks for your brilliant review, June! So pleased you found the hotel excellent and got such great value for your holiday 😊. Really appreciate you sharing those helpful insights about the resort - honest reviews like yours help other travellers know exactly what to expect. Furkan sounds like an absolute star too! Hope we can help you book your next getaway soon.
The Team at On the Beach
Great price and fabulous location but …..
Great price and fabulous location but work was being carried out in apartment above. Drilling and hammering from 9am. On our second last day we woke up to find three men digging up the back garden area and taking their break on our terrace!!!
18. März 2026
Antwort von On the Beach
Hi
Thank you very much for sharing your feedback. We’re truly sorry to hear about the disturbance caused especially the unexpected presence of workers on your terrace during your stay. We understand how upsetting and intrusive this must have been. We do have an In Resort team that can help with issues whilst you are on holiday.
We appreciate you highlighting both the positives and the challenges of your stay, and we’re sorry that this impacted your overall experience. If there is anything further we can do to assist, please don’t hesitate to let us know.
Thanks
On The Beach Team
Great options from Belfast
Booking process and options to fly out of belfast for last minute holiday to sun is great. Most websites leave out NI and also great price
20. März 2026
Antwort von On the Beach
We're happy to hear that our booking process and Belfast flight options for last-minute holidays met your needs. It's great to know you found our pricing satisfactory. Thanks for your positive feedback!
Best value for money than any other…
Best value for money than any other site around got a great deal with accommodating flight times that suits our family quick and easy website to navigate
23. März 2026
Antwort von On the Beach
Thanks Deirdre! Great value + family-friendly flight times + easy booking = the perfect holiday combo 😎. So chuffed we could sort your family getaway without the fuss!
The Team at On the Beach
OnTheBeach was fantastic - until it wasn’t
OnTheBeach was fantastic - until it wasn’t. Booking, engagement, people - all great while booking and checking a couple of details. I left several 5-star reviews. Then, with no information and zero fact-based explanation or justification, they cancelled our booking leaving us with no option except to accept. Despite requests, no negotiation, no explanations, no alternative options allowed. In the greater scheme of things, holidays are hardly important and should be the least of our worries, especially given what’s happening in the world. This is not a moan about missing a holiday or even about cancellation; rather, it is about OnTheBeach being disingenuous and misleading. Neither hotel nor flights were cancelled by the operators and we were able to book the same holiday on the same flights directly with the airline and hotel. The holiday may not happen and so what. But if it doesn’t happen, it will be because the airline has actually cancelled, not because OnTheBeach anticipates that potential.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von On the Beach
Hi Fiona
We are truly sorry about your disappointment and frustration regarding the cancellation of your booking. We understand how upsetting it must have to receive this news without the detailed explanation you were hoping for.
Due to the recent escalation of conflict in the Middle East and the resulting airspace restrictions, the flight had to be cancelled. We prioritise the safety of all our customers. Please know that these decisions were made with passenger safety as the absolute priority in a rapidly changing and uncertain environment.
If you have any further questions, please do not hesitate to reach out. We are here to help.
Thanks
On The Beach Team
Antwort von On the Beach
Hi
Thanks for leaving a review. We are truly happy to hear that you were happy about the price and that it was just right for you. We always aim to offer great value and make your travel experience as enjoyable as possible. Thank you for choosing us , we look forward to hearing from you soon.
Please feel free to contact us via live chat should you have any other queries to be looked at.
Thanks
On the Beach Team
Easy to book
21. März 2026
Antwort von On the Beach
Thanks for your kind words! Easy booking = more time for holiday excitement 😎
The Team at On the Beach
Title I would strongly advise others to consider how issues are handled if something goes wrong.
Title: Left Paying for Two Hotels – No Accountability, no support, no resolution from On the Beach
Booked a family holiday with On the Beach and was forced to leave the hotel due to serious concerns including poor hygiene, food safety issues, illness, lack of facilities, and conditions that did not match what was advertised.
I reported everything immediately to both the hotel and On the Beach. Despite multiple contacts, no meaningful assistance was provided — only repeated responses stating they were “waiting on the hotel,” with no resolution or timeframe.
Travelling with three children, I had no reasonable option but to relocate to alternative accommodation at my own expense.
On the Beach have since refused a refund, relying on “hotel decision” and “non-refundable terms.” This is not a cancellation — this is a clear failure to provide the service as described.
The outcome is that I have been left paying for two hotels.
What is most concerning is the complete lack of accountability when issues arise. As the package provider, I expected support. Instead, responsibility was deflected, leaving me unsupported and out of pocket.
I am now pursuing a chargeback and have escalated this matter to the regulator.
I would strongly advise others to consider how issues are handled if something goes wrong.
Cannot speak with an advisor by phone or email. Eventually through what’s app but is a bot and automated generic responses. And after days got a response that no refund will be issued despite there being a breach of contract and services not matching what was advertised at time of booking.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von On the Beach
Hi Ciara,
Thank you for sharing your feedback. We're really sorry to hear about the issues you experienced during your stay and understand how frustrating that must have been, especially travelling with your family.
We did investigate your concerns with the hotel, who confirmed that you were provided with a complimentary upgrade as a gesture of goodwill. Because of this, and the terms agreed at booking, we're unable to offer a refund.
We always aim to support our customers and work with our partners to resolve problems, and we're sorry if you felt this wasn't the case. We appreciate you taking the time to leave your review.
Thanks.
On The Beach Team
Great choice of locations and places to…
Great choice of locations and places to stay to suit all. So easy to find the perfect holiday.
22. März 2026
Antwort von On the Beach
Thanks Josephine! So pleased our range of destinations and accommodations made finding your perfect holiday such a breeze 😎. Here's to many more easy bookings and amazing getaways!
The Team at On the Beach
It was so easy to book online and…
It was so easy to book online and competitely priced holiday.
Can't wait to go!
20. März 2026
Antwort von On the Beach
Thanks Cath! Easy booking + great price = the perfect start to any holiday 😎. Hope you have the most amazing time!
The Team at On the Beach
The price of the holiday is wonderful…
The price of the holiday is wonderful and to Cyprus a destination we look forward to explore. The flights available were at great convenient times too. Understanding how to connect to Ryanair took a little patience. However, everything worked out well and I look forward to this much needed vacation.
Thank you on the beach team 😀
19. März 2026
Antwort von On the Beach
Thanks Shikha! So pleased you found a great deal for Cyprus and that the flight times work perfectly for you 😎 We know connecting with airlines can sometimes take a moment to figure out, but brilliant to hear it all came together smoothly. Cyprus is absolutely gorgeous - you're going to have an amazing time exploring! Enjoy every moment of your well-deserved break ☀️
The Team at On the Beach
everything from the start to the finish…
everything from the start to the finish was amazing
22. März 2026
Antwort von On the Beach
Thanks for your kind words! Amazing from start to finish is exactly what we love to hear 😍 Hope your next getaway with us is just as brilliant!
The Team at On the Beach
Overall great experience
Easy booking process
Excellent customer service
Great value for money
22. März 2026
Antwort von On the Beach
Thanks for your lovely review, Karen! Easy booking + excellent service + great value = the perfect holiday combo 😎✈️ We're delighted we ticked all the boxes for you!
The Team at On the Beach
No customer service
I booked what I thought was a hotel/waterpark all pics are showing the water park only to find out the waterpark is a bus ride away and you have to buy everything whilst ur there even though we paid an all inclusive option ..I have tried three times to speak to someone and each time there is a minimum of two hours wait in the chat disaster
22. März 2026
Antwort von On the Beach
Hi Sharon,
Thank you for sharing your feedback.
We’re very sorry to hear about the confusion regarding the hotel and waterpark, as well as the difficulties you’ve had trying to speak to someone. We completely understand how frustrating it must be to experience long wait times and feel unsupported, especially when your holiday expectations were not met.
To help resolve this matter and review your booking in detail, please contact us via Live Chat. One of our agents will be able to look into your all inclusive package and assist with the concerns you’ve raised.
We apologise again for the inconvenience caused and appreciate your patience while we work to assist you.
Kind regards,
Customer Support Team
On the Beach
Antwort von On the Beach
Thanks for your kind words! Easy navigation + best prices + flexible payment options = the perfect booking combo 😎. We're chuffed you had such a smooth experience with us!
The Team at On the Beach
First time using IT, Excellent service
Website is very user friendly and found the whole booking process very seamless. The payment options are great and happy with everything that was provided
21. März 2026
Antwort von On the Beach
Thanks for your kind words! User-friendly booking + seamless payment options = the perfect recipe for stress-free holiday planning 😎. So glad everything met your expectations!
The Team at On the Beach
Initial booking went well
Initial booking went well. However the whole process after that was a disaster. I tried to contact your company but needless to say I could not get through. I then tried to get into my booking on line approximately 10 times but failed. Each time I set my
password the system stated my time had elapsed. I then tried to use the pen no but the system couldn’t paste it and again it expired.
16. März 2026
Antwort von On the Beach
Hi Mary,
Thank you for your message and for letting us know about your experience.
We’re glad your initial booking went smoothly, but we sincerely apologise for the difficulties you’ve faced since then. We completely understand how frustrating it must have been trying to access your booking online and the repeated issues with passwords and booking numbers.
To help resolve this as quickly as possible, please contact us via Live Chat. One of our agents will be able to assist you directly, help you access your booking, and ensure any further issues are addressed.
Thank you for your patience, and we look forward to assisting you.
Kind regards,
Customer Support Team
On the Beach
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