Superdrug Bewertungen 147

Just had a web chat with an advisor called Himani. Had a problem with my health & Beauty card points and they helped me within minutes. Very helpful, thank you

Efficient service, reliable, like reminders they send now and then to reorder, also occasional discount vouchers are they give are welcome to- though took figuring out how to use; they should tell you how, ie that you have to note down the code to add in when ordering + press apply to make it register.

Good, quick service. Answered online questions and the delivery was soon on its way.

My most recent prescription hasn't turned up. The Hermes tracking says it is delayed and to contact the sender for more information.

It's been 12 days since it was dispatched and I have now completely run out. I contacted Superdrug three times, by online chat (Thursday), phone (Friday) and online message (Saturday), despite me telling them I had completely run out.

Now, I realise it's not Superdrug's fault that the delivery company has messed up, but it is their fault that I told them three times that I had completely ran out and needed it urgently and they didn't resend it.

They finally resent it today (Monday), after I called again and insisted on talking to a manager.

I won't be using them again.

I answered the questions that were then reviewed very quickly before the product was sent out, they also followed up.

Yet again I have bought something from the online shop only to be told it's out of stock two days later, over a week later and I still haven't got my refund! Not only that you are still advertising the item and taking people's money knowing you can't supply it. It's just not good enough for a company of your size and reputation, and there's certainly no need to take this long returning money you should never have taken in the first place.

I contacted the superdrug on line chat
as I realiased my old address was showing as my delivery address .Mathew from customer services sorted it out instantly and made my day

Ordered online end of November. Was given a tracking number . Item never arrived. So got on to their online chat. Eventually after 3 weeks of explaining the item hasn’t arrived they admitted it must be lost and would give a refund. Great I thought. Still waiting for the refund not great. And when I check the my account page it says return in progress. Not looking forward to more online chat explaining an item hasn’t arrived. Won’t be using online sales with this store again.

Usually very good but the my latest order was shipped with heremes and i was out when they tried to deliver. so they sent a message saying they would try the following day, only to not try the following day, instead they sent it back to superdrug. that was a week ago, hermes still havent delivered it to either party, i cant get a refund or a order resent and ive still paid.
Hermes really do suck

My order arrived. Box was sticky and wet, opened box. Items had smashed. Shampoo and shower gel all over my other stuff. Have about a quarter left in the 2 x bottles. Have e mailed superdrug. No reply as yet...Order no.098355137 superdrug if you are reading this and want to get in touch.
January - Update . I got through to superdrug very helpful last on phone , items 're sent straight away, after sending photos of damaged items. Happy customer now

Placed an order but it arrived with 3 items missing. In my account it showed completed and shipped but it also showed 3 items had not been sent with no explanation. Sent 3 PMs and all were ignored and made 4 attempts to contact on their chat before getting someone who said that the 3 items had gone out of stock and they would make a refund. No apology or explanation why they had made the refund without being pestered and all I got was 'attitude'. On this occasion Superdrug were utterly useless!

Jessica , customer service on line chat was efficient , effective and provided prompt action

What has happened to this company
After purchasing an online order only half the goods arrived. You cannot phone them only an on line chat service if you can call it that. After 4attempts, being cut off by various so called "happy to help" communicators I have succumb to a hand written complaint by post. I have shopped with super drug in store over the years but they are absolutely rubbish at online sales, I would advise don't bother!

Easy to order. Quick delivery. Good service for what I want which is a simple re-ordering of a Ventolin inhaler. No complaints.

Very pleased with the ease of ordering and speed of delivery.

Highly do not recommend.
Due to the fact the last 3x I’ve ordered from here. I have received the wrong order & has it ever been sorted? No. It has not. My most recent one was ridiculous as I spent a future on hair products & aftershave for family. & all I received was 1 single bottle of men’s shampoo. Not only was this not resolved but I never even got a refund. Tried to offer me points but I refuse to shop with them again

So faustrating ,poor service could not even get a call on time , package was spilled and scattered , So sad here, Got my package from dailyhealthpills.com who here on time and update was always available Thanks much for fast service .

Easy to order great service will definitely order again fast delivery

Quick and easy. Will order again.

Have ordered online from these jokers a couple of times, the first time (Feb 2020) I ordered 15 body sprays, they turned up in 8 very large boxes, 2 in each box 1 to 7 and then one in box 8 and each box had a full size catalogue in. ALL of the order would have gone in 1 box! I contacted Customer Service to say how ridiculous I thought this was bearing in mind their website bangs on about the environment at every opportunity. They said they would look into it and make sure that it didn't happen again with a long and drawn out statement about how as a company they do everything they can to stop the use of paper and plastics etc. etc. In July I ordered again, this time 13 body sprays, sure enough, 7 huge boxes arrived (piled on top of each other they were as tall as me), once again contacted Customer Service and this time they just weren't interested, first email stated that they had no control on how orders were packaged, I asked why and surely this could be sorted out stop waste, the reply was that perhaps I could recycle the boxes. At this point I said that patronising the customer was a great idea and asked for a postal address to write to, the response was that they don't have a building I can write to and must do any complaint via the email system, at this point sarcasm came into play and I asked if there was no building were they all working outside, I had no reply. Obviously I found the Head Office details within seconds and a month on am still waiting for a reply. Won't be ordering again while customer service is just so pointless and don't want our poor postman to bring that many boxes again.