Octopus Energy for Business Bewertungen 

Initial dealings regarding changing of the meter proved rather lenghy and left us as we later found out in perilous danger.
We did lose 24+ hours of business due to being cut off and your agents unable to provide a 3 phase engineer out of hours.
However, once an engineer attended Tahesha was most helpful and informative. For this element of service I would give 5 stars

Super easy, very polite and informative. Great customer service as usual

Octopus Energy for Business are excellent.

They are always there if you need them to answer questions, solve any issues and generally assist in a polite and positive way.

I would highly recommend them.

I absolutely love Octopus energy, if every company in the world worked this efficiently with such easily accessible and intelligent customer service we'd all be living in Utopia. Long may it continue.

Renewal of Business Gas contract. I was offered a rate online for 14 days. When I went back to renew , the rates were different. Octopus honoured my original quote. Agent was very helpful

Renewed my contract. Competitive price. Sunil explained about different options and emailed so I can check and decide what suits me best.

From a little confusion in understanding the process I have been able to switch our 3 business premises over to Octopus in one phone call. Ade was really helpful in explaining everything and was a pleasure to speak with :) Thank you.

Great being able to speak to someone on the phone and very helpful.

Big thank you to to Tristan - really made the process as simple and stress free as possible!

lovely lady helped me and was very polite.

Meagan dealt with me as if we were friends for a long time,made me feel so good and easy that making my mind was easy,everything was explained and i knew exactly what tariff i was getting.well done meagan👍

I am a new customer - and struggled with registering online. Your representative Coby was particularly helpful. With Coby’s help, I have now registered and given up to date meter readings.

The problem was identifying the correct meters and also finding day time and night time readings. So obvious - once this was explained to me. Thank you.

Problems with Octopus dashboard on my device remain but a prompt workaround by Lula gave the information needed to change the tariff on our account.

As usual Octopus gave excellent customer service. Answered quickly, listened to the problem, arranged for it to be dealt with and even gave some compensation even though the issue is with an external company. Jade was polite and efficient and in this day and age a rarity- human! Couldn't recommend them more.

Sunil, answered the phone quickly and told me everything I wanted to know.He sent me an email and was prepared to stay on the phone to make sure the email came through safely. Top man !

Called Octopus to raise an issue we had , explained the situation to the extremely helpful & patient member of staff called Dave ( possibly DaveM?) he was absolutely fantastic explained what I needed to do clearly and provided expert guidance on how we could resolve the issue.
Despite a lot of moving parts and lots of paperwork he gave clear time lines and important guidance on how he would resolve the issue.
It’s very refreshing especially a utility company that employs knowledgeable staff that actually know what they are doing and don’t adopt the attitude “ The Computer says No attitude “

Awesome customer service once again from Octopus 🐙 they really are the best, the most efficient and they actually answer the phone within a few minutes. Well done 👏 👏

The gentleman on the phone was very polite and helpful
Five stars

Well we were with Octopus but got a smart meter fitted in early May and since then no bills. I have tried ringing your number many times and kept getting "it will take three weeks to sort". There was also a one of your "pods" in the Metro Centre Gateshead. It was not until I spoke with Sahela that I got any sense out of your staff. She has been professional and pro-active sorting out the problem. A treasure.

Tahesha was friendly and efficient in resolving the issue I had with initialising the new meter at the correct date of installation. Billing is now up to date. And I can enter future readings.

She went the extra mile in recording details of the current state of commissioning of the smart meter which is currently working but not communicating. And forwarded them to the metering team