Explain how your buses are late with no traffic on the road. It's Sunday morning, absolutely no traffic, and your shoddy service is of course, as ever, late. Why are we paying increasing prices, wi... Mehr ansehen
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Das sagen Bewerter
Waited for the x 10 15.03 bus from merry hill for 25 mins ,when it arrived it was parked behind a 2A bus filling up with passengers, instead of waiting it's turn for the 2A to vacate the only a... Mehr ansehen
Extremely disappointing service in West Midlands - Birmingham. Buses rarely arrive at their scheduled times, and in many cases they don't show up at all. The timetable displayed on Google Maps whe... Mehr ansehen
Still utterly utterly useless. Prices have just gone up, still can't offer a service resembling anything remotely decent. Still couldn't organise a p!$$-up in the local Wetherspoons. Every route these... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
As the biggest bus operator in the West Midlands, our teams work hard to get you to where you need to go across Birmingham, the Black Country, Coventry and the wider region. Visit our website for information around routes, timetables, tickets and travelling sustainably.
Kontaktinformationen
National Express House, B5 6DD, Birmingham, Vereinigtes Königreich
- nxbus.co.uk
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1289 Bewertungen
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Bus sering telat bahkan tidak muncul di…
Bus sering telat bahkan tidak muncul di jadwal yang telah ditentukan. Hati-hati saat akan turun karena bus berhentinya sering grasak grusuk.
6. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hello Abdul,
Thank you for taking the time to share your concerns.
We sincerely apologise for the ongoing issues you’ve experienced, particularly with delays. We understand how critical a reliable service is and we are sorry that we’ve let you down.
We are actively working to improve the punctuality of our services. We recognize the need for real changes and we’re focused on making improvements to better meet the needs of our passengers.
We truly appreciate your patience and hope you’ll see improvements soon. If you have any further feedback or suggestions, please don’t hesitate to reach out.
Kind regards,
Amy R
I am disabled 2bus drivers just went…
I am disabled 2bus drivers just went past me i had put my arm out kent st gornal disgrace
4. Dezember 2024
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Antwort von National Express West Midlands
Hi Derrick,
Thank you for your review, I am sorry to hear of your concerns when travelling and we understand how critical a reliable service is and we are sorry that we’ve let you down.
If you wish to provide further feedback on any of our service routes please feel free to click on the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact.
Regards
Samantha
Complaint Regarding Unacceptable…
Complaint Regarding Unacceptable Behavior by Bus Driver on Route NX
Dear Bus Éireann Customer Service,
I am writing to formally complain about an incident that occurred on the NX bus route in Dublin on December 3rd, 2024, at approximately 15:13 from the main stop in Dublin.
While I understand that buses can sometimes run late, the behavior of the driver was completely unacceptable. When the bus arrived, the driver opened the door and immediately started shouting “NO, NO” as I attempted to board. This was confusing and distressing, as I initially thought I had made a mistake. It was only after a fellow passenger informed me that the drivers were changing that I understood the situation.
When the door was opened again and I entered the bus, I politely suggested to the driver that he should communicate more respectfully. However, he responded rudely, asking if I wanted to come in, while another driver laughed. This behavior is not only unprofessional but also disrespectful. As someone who works with the public, I know the importance of treating everyone with courtesy and respect.
I hope that appropriate action will be taken to ensure that all drivers treat passengers with the respect they deserve, regardless of their background. Such behavior should not be tolerated, and I trust that Bus Éireann will address this issue promptly.
Thank you for your attention to this matter.
Sincerely,
3. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi Waseem,
I am sorry to hear of your concerns when travelling on the Dublin Express. This would need to investigated further and to do so would need further details including ticket number, should you wish to discuss this with us further please use the following link https://www.dublinexpress.ie/contact-us.
Regards
Samantha
529 bus service is an absolute…
529 bus service is an absolute disgrace, went to the stop this morning at 9.45 and as I got to the stop the driver on the bus didn't stop and he was going too fast to probably even stop anyway, then I didn't get on a bus till 10.15, this service is supposed to be every 7 mins, yeah right you lucky to see a bus every 30 mins if your lucky, I've just about had enough of the bus service it isn't up to standard anymore and if it was for the fact that I could drive I would never use them again and when you send them a complaint through email they don't get back to you, absolute waste of space
28. November 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi Gemma,
Thank you for taking the time to share your experience.
We sincerely apologise for your recent experience with one of our services. We understand how critical a reliable service is and we are sorry that we’ve let you down.
If you wish to provide further feedback on any of our service routes please feel free to click on the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
Regards
Samantha
What is wrong with your timing nx bus.
I was supposed to get to an event by 5, I checked the map and it says the bus was supposed to be here by 4:46 but the bus didn't come and this happened with the 4:56 bus again, I am so angry right now because I could not attend the event. Please fix these stupid bus issues!!!!!!!!!!
26. November 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi ???,
We're sorry for the dissatisfaction with our services. Our network planning teams do work hard to devise suitable timetables for our routes. Unfortunately there are factors out of our control that can impact punctuality.
Please fill in the feedback form here - http://nxbus.co.uk/west-midlands/contact-us/contact-national-express (scroll down to the still need help section, select complaints and feedback) and we can look in to this matter further for you.
Regards
Samantha
Today has been the second time a bus…
Today has been the second time a bus driver ignored me on the bus stop. I thought he was gonna pull over cause I saw the blinker was on. So while waiting, I opened my google wallet and when I looked up and tried to walk over, the driver went straight past me. There was also this one time where I pressed the red button but the driver didn't stop.
25. November 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi Abigail,
Thank you for taking the time to share your experience.
We sincerely apologise for your recent experience with one of our services. We understand how critical a reliable service is and we are sorry that we’ve let you down.
If you wish to provide further feedback on any of our service routes please feel free to click on the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
Regards
Samantha
OMG I voted for a new mayor of…
OMG I voted for a new mayor of Birmingham and he worse than the last 1. Bus service is getting worse waited over an hour for a X22 from Birmingham home, 5 x21 to weoley Castle. No good to me.
You need to sort buses out we all don't have a car and most cannot afford taxi
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi Elaine,
Thank you for taking the time to share your experience.
We sincerely apologise for the ongoing issues you’ve experienced, particularly with delays. We understand how critical a reliable service is and we are sorry that we’ve let you down.
If you wish to provide further feedback on any of our service routes please feel free to click on the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
Regards
Samantha
If I could give a zero I would
If I could give a zero I would. Not everyone has the money to burn getting taxis to and from work. No.6 didn’t turn up at 7:25 and I needed to get to work. No reason given!
20. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi,
We're sorry for the dissatisfaction with our services. Our network planning teams do work hard to devise suitable timetables for our routes. Unfortunately there are factors out of our control that can impact punctuality.
Please fill in the feedback form here - http://nxbus.co.uk/west-midlands/contact-us/contact-national-express (scroll down to the still need help section, select complaints and feedback) and we can look in to this matter further for you.
Kind Regards
Kind regards,
Rema
Number 6 bus didn't show up…
Number 6 bus didn't show up in Solihull centre at 14.30 hours, no reason why or nothing, keep a check on your buses!!
19. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi,
We're sorry for the dissatisfaction with our services. Our network planning teams do work hard to devise suitable timetables for our routes. Unfortunately there are factors out of our control that can impact punctuality.
Please fill in the feedback form here - http://nxbus.co.uk/west-midlands/contact-us/contact-national-express (scroll down to the still need help section, select complaints and feedback) and we can look in to this matter further for you.
Kind Regards
Kind regards,
Rema
Nowadays the bus service is very very…
Nowadays the bus service is very very poor the buses are not on time they are delayed 20- 20 mins. I live in Smethwick, today I want to catch bus 87 but it was 24 mins late and I got late for my work.
11. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Dear Suneha,
We're sorry for the dissatisfaction with our services. Our network planning teams do work hard to devise suitable timetables for our routes. Unfortunately there are factors out of our control that can impact punctuality.
Please fill in the feedback form here - http://nxbus.co.uk/west-midlands/contact-us/contact-national-express (scroll down to the still need help section, select complaints and feedback) and we can look in to this matter further for you.
Kind Regards
Lai
Busses pass us. Not 1, not 2 ..but 4!
I use the bus almost daily and always had issues but nothing as it happened today.
4 busses 61 & 63..FOUR ffs passed me and few other people in the bus station. Just went past us. A journey that should've taken 15min took close to an hour. Then, Moor street..waiting for 60. Delayed. Delayed. Delayed. Everything everywhere everyday is delayed with this company.
10. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi,
We apologise to hear of the dissatisfaction with our services.
We try to keep services running to schedule but unfortunately there are factors out of our control that impact punctuality. Our planning teams work hard to devise suitable timetables for our routes and will try to make adjustments where possible to provide a better service.
If you wish to provide feedback on any of our service routes, please feel free to click for the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
We hope you have a much better experience on our services going forward.
Kind regards,
Ewa
Bus service is diabolical
Bus service is diabolical. Every day the 49 bus service form Solihull to Rubery is late or doesn't even turn up. Over half the week I am forced to get taxis to work due to this diabolical service if I could leave no stars I would. You should be ashamed of the filthy useless service you provide.
7. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi,
We apologise to hear of the dissatisfaction with our services.
We try to keep services running to schedule but unfortunately there are factors out of our control that impact punctuality. Our planning teams work hard to devise suitable timetables for our routes and will try to make adjustments where possible to provide a better service.
If you wish to provide feedback on any of our service routes, please feel free to click for the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
We hope you have a much better experience on our services going forward.
Kind regards,
Ewa
Bus is always late and some times the…
Bus is always late and some times the next one doesn't even come! terrible service
3. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi Lisa,
Thank you for your review, and I am sorry for the delay and inconvenience caused.
We try to keep services running to schedule but unfortunately there are factors out of our control that impact punctuality. Our planning teams work hard to devise suitable timetables for our routes and will try to make adjustments where possible to provide a better service.
If you wish to provide feedback on any of our service routes, please feel free to click for the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
We hope you have a much better experience on our services going forward.
Regards
Samantha
Busses are coming late every day
Worst experience now a days ... every day bus delays if you check the timings in map 15-25 min delay .I donno why officials are not taking any action for inconvenience. Yesterday I was waiting for the bus at cycle works stop and bus time showing at 5:35pm it was showing scheduled after some time when I check the map it was showing departed..Like seriously I was standing Their how this invisible bus moved on .and the next it was showing 5:57pm. Finally bus came around 6:5 pm like seriously half an hour delay. Every day the same problem very difficult for working people. Officials Please do some needful.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi,
We apologise to hear of the dissatisfaction with our services.
We try to keep services running to schedule but unfortunately there are factors out of our control that impact punctuality. Our planning teams work hard to devise suitable timetables for our routes and will try to make adjustments where possible to provide a better service.
If you wish to provide feedback on any of our service routes, please feel free to click for the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
We hope you have a much better experience on our services going forward.
Kind regards,
Wasif
Absolutely the worst service
Absolutely the worst service
The buses on route 21 are never in time
For a whole week they have been coming at different times and drivers just take the bus whenever they want
2. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi,
I'm sorry to hear of the delays experienced on this service route.
We try to keep services running to schedule but unfortunately there are factors out of our control that impact punctuality. Our planning teams work hard to devise suitable timetables for our routes and will try to make adjustments where possible to provide a better service.
If you wish to provide feedback on any of our service routes, please feel free to click for the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/coventry/help-information/contact
We hope you have a much better experience on our services going forward.
Kind regards,
Wasif
Getting off the 50 bus
The 50 bus driver let a passenger off the bus at a non-bus stop area and would not let me off when I was behind them. This just shows that the bus driver is carrying out a form of discrimination to one passenger and I have sent a complaint and the reviews officer responded saying that I am in the wrong of asking to be let off the bus at a non-bus stop area.
9. September 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi Chloe,
Thank you for leaving a review and sorry to hear of your experience. We expect all our drivers to take extra care identifying passengers that wish to get off the bus when approaching each stop and we apologise this was not the case on this occasion. All our complaints received would be forwarded to management for investigation.
We apologise to hear of your dissatisfaction on this occasion.
Kind regards,
Wasif
Some of the drivers are so rude a…
Some of the drivers are so rude a proper jobs worth, a girl got on showed her pass then banged on the door and shouted at her to come back, her ticket was valid, not even an apology from the driver
30. September 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi Betty,
Thank you for leaving us a review.
I am really sorry to hear about the drivers attitude towards other passengers, such behaviour is not acceptable as our drivers are trained to deliver such a service that should be excellent. If you can please get in touch with us with more information as to when/where this happened and on what service, this can be fed back to the garage.
Kind regards,
Josh
Appalling service and anxiety provoking journey
Sorry to say but Appalling service. Rampage to get on number 95 Birmingham city centre to Kingshurst due at 18.21 but didn’t arrive until 19.00. Queueing for this route clearly is a thing of the past.
4 boys upstairs were obnoxious, smoking/vaping and being a general nuisance. No company intervention was very disappointing leading to anxiety provoking journey.
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hello Frances,
Thank you for taking the time to share your experience.
We sincerely apologise for the ongoing issues you’ve experienced, particularly with delays. We understand how critical a reliable service is and we are sorry that we’ve let you down.
If you wish to provide further feedback on any of our service routes please feel free to click on the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
Kind regards,
Amy R
Customer Services
Very poor long awaited for buses for…
Very poor long awaited for buses for the 87 or 82 and 94 then when they do turn up they are packed and you have to stand up
Terrible services
23. September 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi,
We apologise to hear of the dissatisfaction with our services.
We try to keep services running to schedule but unfortunately there are factors out of our control that impact punctuality. Our planning teams work hard to devise suitable timetables for our routes and will try to make adjustments where possible to provide a better service.
If you wish to provide feedback on any of our service routes, please feel free to click for the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
We hope you have a much better experience on our services going forward.
Kind regards,
Wasif
I am giving one star out of necessity
I am giving one star out of necessity, I don't even want to give one star. I waited on the phone line for about one to one and a half hours. No one picked up on the phone. My time was wasted. I ordered swift card for my daughter and after 20 days still not arrived it I was trying to ask but no one picked up the phone.
23. September 2024
Bewertung ohne vorherige Einladung
Antwort von National Express West Midlands
Hi Saleha.
We're sorry to hear of your experience with your pass. Customer services can experience high call volumes and we apologise for the wait. We advise to stay on the line as you would be entered into a queuing system to be answered. I hope this has been resolved. If not, we would attempt again where this can be looked into further.
Kind regards,
Wasif
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