National Express West Midlands Bewertungen 

Waited for the x 10 15.03 bus from merry hill for 25 mins ,when it arrived it was parked behind a 2A bus filling up with passengers, instead of waiting it's turn for the 2A to vacate the only automatic door access it drove off , we waved at it to stop and the driver saw us but carried on regardless, I had to get a taxi home as they only run hourly, however in this searing heat there were numerous elderly people who would have to wait another hour . I tried making my complaint to nx west Midlands but basically they had automatic voice answering service ( which weren't answering) so as a last resort I've had to come on trust pilot to make my views known

Andrew on the 450 from Leicester was really supportive. Helped me out during a sticky situation and was very understanding.

Zero star, very bad service ,never on time bus 42,43 to bilston. Rubbish 🗑

To much disgusting service
The bus doesn't come on showing timee
Didn't expect

terrible service - was waiting for Number 1 bus Birmingham Saint James -Five ways for 40 mins i waited and nothing this service is total joke and this company is joke.

the drivers are a mixed bag, some are lovely and some are terrible. luckily my most used route tends to have the same polite drivers

i use the bus daily and while i do expect a little bit of lateness it’s sometimes too much, particularly with the less frequent routes. after a long day at work the bus being late is exactly what you don’t want

but i digress. for the most part the bus is perfectly serviceable and it gets me where i need to go

my biggest concern is the amount of people being let on for free, and the upstairs always being a cesspool of teenagers smoking and being a general nuisance. i never, ever sit upstairs as it feels unsafe

seeing people just saunter on for free with no challenge or consequences is a bit of a slap in the face as a paying customer. particularly since the bus is so expensive and i am struggling to pay for it

this happens frequently too and inspectors are nowhere to be seen. i witnessed two huge groups of lads walk on with no attempt of confrontation from the driver within 20 minutes on the 87. i may do the same, if you can’t beat them join them

Extremely disappointing service in West Midlands - Birmingham. Buses rarely arrive at their scheduled times, and in many cases they don't show up at all. The timetable displayed on Google Maps when selecting a bus stop is completely unreliable and often appears to be falsified, showing that a bus has already departed or passed even when it never arrived.

What's even more frustrating is that, despite the large number of complaints submitted directly to the service provider, very few receive a response. When they do, it's always the same generic, scripted reply with no real effort to address the ongoing issues.

This level of unreliability makes it impossible to depend on public transport. A huge disappointment.

I've complained about there's no air con on buses especiallywhen temperature reaches over 30 degrees. I've been fed a load of bs excuses by staff that are sitting in air con offices and most likely laughing at us customers. Our bus fares go up every year but instead they keep profiting whilst our health and safety is put last. I refuse to use buses in ridiculous temperatures whilst I have a 4 month old baby.
Also I reported National Express a while back for dangerous driving by a bus driver and I don't think anything ever come of it. Some of their bus drivers shouldn't be allowed behind the wheel.

Explain how your buses are late with no traffic on the road. It's Sunday morning, absolutely no traffic, and your shoddy service is of course, as ever, late.

Why are we paying increasing prices, with no discount to account for how absolutely abysmal your service is? You don't even bother responding here anymore - an obvious admission that you know how terribly you're doing.

If I could give a zero I would . Drivers are awful always crowded and no warning for diversions

The man I spoke to on the phone was rude and dismissive and very unwilling to help with my membership card. Seemed like he didn’t really want to be working as he kept yawning and tone of voice was very dull and agitated.

I would like to know why all the teenagers think its okay to walk onto the buses without paying??. I am seeing this more and more over the weeks.Last night around ten young fella marched onto the bus number 67 offering no forms of paying and the driver said not a word. Meanwhile my bus pass has increased in cost. Are we having to carry the cost for all these refusing to pay? Maybe I will just start walking on to without paying, as they say if you cant beat them , join them.

Horrible Drivers who drive the 87 Bus when your running to the stop and get to it they deliberately drive off. After the pandemic they have employed so many vile nasty bus Drivers for the 87 Bus.

What many Brits call third world countries do public transport better than this. Hotter on the bus than off. FFS.

It's very bad, because they did not do anything with smokers, e-cigarette smokers,they should be kicked them out of the buses

Would be the worst payed transportation and the drivers are starsh

I would like to make a complaint regarding a vehicle that is repeatedly blocking access to my driveway . The cars that are blocking my driveway are individuals always wearing a yellow or orange hi Viz with National Express on the back.
This has occurred on multiple occasions over the past few months, causing significant inconvenience and preventing easy access to and from my property. Despite previous attempts to resolve the matter, the problem continues.
I would appreciate it if this issue could be investigated and appropriate action taken to prevent further obstruction of my driveway.

Shit company advertise so much about careers and better opportunities and I’ve applied 3 times and got refused 3 times. It’s alright for you to employ people who don’t speak a word of English but someone with 6+ years of customer experience is not qualified enough to drive a bus apparently

Incompetent corporation
The 101 is an absolute disgrace

Have you people no shame or can you only afford to hire stupidity?

I’m glad I walk to work because even as an option you are poor.

Why is it a daily problem that the 101 is arriving 5 mins before the time.

I’d hate to work for you.

I’m glad it’s not me, because I’d be embarrassed to work for such sh1te.

Whoever is in charge of the 101.i hope you never see your pension

E178

And the rest of them.

Only one to get it right is the women drivers. ROLL ON REFORM

Absolutely terrible service received by Martin driving the 19.30 X1 bus to Coventry from Birmingham airport today. We simply asked if the bus goes into Birmingham centre to be met with a rude and very condescending individual. The manner in which he responded and the tone he used there was no need for, just simply say no. No need for a lecture. A note to you Martin, don’t have a customer facing job if you can’t speak to people with manners and decency. Customers don’t pay to go on the bus to have to speak to the likes of you. My lovely dad drove the west midlands buses for many years his customer service was excellent, everyone loved getting on his bus. Take a leaf out of his book, kindness and decency goes a long way and costs nothing at all.