National Express West Midlands Bewertungen 

Horrible experience, never on time and I have to wait in the cold for ages, I never make reviews but had to for this, it’s absolutely appalling

Appalling service, and given the price you'd pay for a monthly bus pass it's absolutely not worth it. You'll easily wait 25 minutes for a service that's supposed to run every 15.

I was on the 97 4940 today at around 19:40 and the driver is honestly so nice he literally went out of his way to stop for customers to get on and I noticed they didn’t even say thank you I usually hate the bus but I wish him well and a thank you!!!!

Absolutely disgraceful behaviour from the bus driver this morning!

I was running to catch the X8 bus from Wolverhampton station at around 07:16. The bus was scheduled to depart at 07:19, so I was well within time. I was literally just seconds away, right there, when the driver deliberately shut the doors and pulled away early. It was clearly intentional, as he had been sitting idly at the wheel until he noticed me running, before suddenly closing the doors and driving off.

Because of this driver’s petty and unprofessional actions, I ended up being late for work!

This kind of behaviour is completely unacceptable. Passengers rely on drivers to follow the timetable and show a basic level of decency, something this driver clearly lacked. It’s infuriating to see someone go out of their way to inconvenience others, especially when I was clearly making every effort to get there on time. I genuinely hope this incident is taken seriously and addressed, because no passenger should be treated like that.

Just all round shocking, poor management, execution of routes, just been thrown off a bus miles from my stop because it is so late it needs to miss a few stops to catch up! Never fail to disappoint after all these years.

Horrendous! Been waiting for the 25 Pendeford for over an hour as have many people at Bolton bus station, don’t rely on them use other services were possible and avoid these!

The buses are filthy and the charge 70 quid a month to travel on the nastiest buses ever CLEAN THE DAAMN SEATS

AGAIN Saturday night NO 22.11 number 6.NO 22.41 number 6.What is going on with this awful service.How does the numbers 2,3,4,4a,5 all turn up.Considering the 6 timetable has been updated from 28th September for a more frequent service unless you're waiting at night It's a joke of a service.

The bus left 10 people at the bus stop when it had noone on it

X1 to Birmingham or X1 to Coventry is never on time , I always get the bus to work, and I am never on time. Now my manager thinks am giving stupid excuses for not being on time.

Very disappointed service. Complain many times. If the route changes, it doesn't show on Google maps and even if you press button the driver does not stop

In order for a bus service to work you have to actually let people on the bus. It’s ridiculous how snobby some of these drivers are where they refuse to stop and let people on, or shut the door on people trying to get on. This is a public bus service. All anyone wants to do is get to their destination and this service is making that ten times harder.

they Took a week to tell us the payment hadn't worked and when we called at 4 40 we were on hold for 20 minutes and then it cut off and says it is not open until 9 am. However after about 10 days of complaining they acknowledged fault and refunded money for the error. Which has amended so of my anger

Why are national express; always putting the price of tickets up. One day it would be cheaper to drive a car.

can you explain to myself and the good people of birmingham , why your drivers ( not all) are driving passed your paying passengers , it seems to be happening more and more. Because we are all interested in what you have to say , cause in my eyes it’s a joke , which none of us are finding funny any more .

Every single day 97 Bus didn’t stop, I raised my arm out the driver looked at me and didn’t stop. The bus was in service and it was not full. This isn’t the first time I see this happen to other people all the time their bus drivers take the pass..We buy ticket not free ride their ..one time I see the other side road and the our Asian driver use shirt words ..why you not see to the bus ..bus coming in this side!..brother this is not your business whatever I see you see the person stand on bus stop you have to stop the ..shit driver of the 97 /97A buses mostly the our Asian driver ..who are very rude

Absolutely fuming with the 12X bus we got on at canley, it should take 22 minutes to get to Coventry town it took 44 minutes because the driver got out of the bus twice to use his phone! Bus number was E092

We were outside Birmingham New Street for the 82 Bus Service.And I have what a joke that service is.Five number 87's Buses had gone past within 30 minutes of each other.On the 6th number 87 bus we asked the driver if and when the 82 Bus was due to arrive.He then told us that he was going to be the 82 and that he wasn't allowed to change the number from the 87 to the 82 until he reached Colmore Row in Birmingham City.It would be lovely if National Express WestMidlands travel would inform people over 60 who are not computer savvy of new information,My Wife is disabled and we are not happy with your appalling bus service 😠😠😠

Bus didn’t stop, I raised my arm out the driver looked at me and didn’t stop. The bus was in service and it was not full. This isn’t the first time I see this happen to other people all the time their bus drivers take the piss.

£70 a month for a bus pass is expensive and then most the time the buses are arriving late or two at a time it’s unacceptable I’ve been late for work many times due to wrong bus timings written and have had it deducted from my wage, why should I have to suffer for a slow bus service? Avoid using twm waste of time and money