National Express West Midlands Bewertungen 

AWFUL. Worst city and council I’ve ever encountered. Then the bus service… had the wrong destination written in the LED on the front of the bus… so no one put their hand out because why would they? absolutely ridiculous. What a joke of a service and city.

No bus again

I wish I could give a 0 star review. Horrible service, never on time the bus is always delayed and when it's not it leaves earlier than it supposed to. The bus driver don't stop on the bus stop when they are delayed. There was a road detour and the bus driver didn't mentioned and it was announced anywhere. Had to get off to a random stop to get a taxi. Please be a bit professional and treat the customers better. I really wish I could put a complaint in as it's causing me so much distress over commuting with NX west Midlands.

I've never really had a good experience with Buses at Coventry, but sometimes it gets so worse tat putting a review becomes essential. Today without any prior notice or board for diversion,buses won't stop at the Riley square bus stop, such a poor service that reviewing the same is useless. Ederly people, pregnant ladies standing and waiting and the bus driver who could have easily stopped, doesn't want to,no board anywhere says that there is an alternative bus stop. TOTAL WASTE OF TIME TO WAIT FOR BUSES IN COVENTRY.

My swift card suddenly stopped working, driver won’t let me in

the buses are 20 minutes late in the station it was too hot to wait

AWFUL! Buses are ALWAYS late. Worst public transport ever.

Had problems getting nx bus to pay back money that was taking from my card they refused to own up.

The most horrible public transport network. You can have the schedule for the buses and it will be as useless as anything. You can as well get off from your house three hours before time cos that's the only way you are getting a bus. Recommendation:total overhaul or scrap the bus schedule at bus stops as they are useless.

Up date to my previous review submitted at the start of March. Unfortunatly I have had the need to use the bus again to travel to Birmingham. "It must have improved I thought".
Unfortunatly.....NOT! Again late to a meeting because this time TWO busses missed out.
West Midlands Travel...you really are that bad. Shockingly poor

Buses never show up or are late, tickets are overpriced for a crap service. When they do show up half the time there filled with junkies and openly use in done of everyone. would give it 0 stars if I could.

Mother in law waiting well over a hour for a bus with no show to collect my child from school. 2nd time this has happened in a few weeks and 2nd time ive had to pay a after school club fine.! Not happy. How do i get a refund for this?

I've tried to purchase a pass and, yet again (this isn't the first time this has happened), I got a processing error.
I've checked the details I gave and they were all correct.
On this basis, I attempted to call the customer service helpline only to receive a message that this is closed.
AN ABYSMAL SERVICE. I'm trying to help the environment by using public transport rather my car.
I've given up on this now. I'll carry on using my car!

It say Bus comes every 7 minutes but I regularly had to wait more than 20 minutes. To top up your Swift card, u need to go to 3 different places, not worth it for me. Their customer service is lazy and not helpful. If you want to know how much I dislike these buses, I walk 1 hour and 30 minutes, 4/7 days cause I don't want to deal with these arrogant, unhelpful people. Buses smell bad too.

Out of date and smelly buses 😆

Even developing countries aim to provide latest technologically advanced and clean buses. Birmingham really is still stuck in the 90s 😆😆😆

I bought a coach ticket from Bristol to Birmingham. I should have brought a return ticket. As I’m not great with doing things on line, I phone national express customer services for some help and advice. I spoke to a customer service representative by the name of Naz. He was extremely
helpful, patient, polite, respectful, friendly, and knowledgeable. Naz professionalism was exceptional.

I left school and got to the bus stop early, bus was 20 minutes late and the driver didn't stop at the stop multiple people were pressing the button for.

A bus that is supposed to come every 7 mins instead comes every 30 mins and for some genuine unknown reason they always have a single decker bus trying to squeeze as many people in as possible because screw it why not. I hate thinking about this company because I genuinely despise them. I can’t understand why it’s this bad, clearly no one in management cares about high standards and this company really contributes to gridlocks and a stigma that people have on Wolverhampton. It’s truly awful. If I could put 0, I would as there are no positives for this company. Hopefully one day buses get nationalised and they sack every single one of these lazy people.

Just had the most wonderful bus driver who helped us get from his bus (50) to the 76 busstop and even directed us to the safer crossing.
he was bald with glasses and doing the 50 route on a Saturday afternoon
absolute lovely man, didn't catch his name or the bus name but if anyone recognises this- thank you!