Simply THE BEST ! Since I have heard about you three years ago, and decided to order my first full electric car ,until now and continuing, You are the friendly, professional and reliable company! We... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Amazing service from order until the car turned up. Whenever I called customer service for updates or info the staff were so friendly and helpful and couldn't do enough for you. Was the first time usi... Mehr ansehen
Easy and understandable system to select and identify car. Good range though might be helpful to explain that some models have been removed when they are no longer available. Customer support is exce... Mehr ansehen
From start to finish its been a smooth easy process. A clear easy to use quoting and ordering system. Regular car delivery updates. Excellent communication. I also absolutely love my car! So far, so g... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.
Kontaktinformationen
Manufacturing & Innovation Hub, NE25 0QJ, Whitley Bay, Vereinigtes Königreich
- 0344 811 8228
- nhsfleetsolutions.co.uk
4.3
Hervorragend
8865 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Car hasn't been delivered
Car hasn't been delivered - no communication or update from NHS fleets in terms of my contract with them/payment being delayed - despite entering a complaint.
3. September 2026
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have been dissatisfied with the updates provided regarding the delivery of your new vehicle. We appreciate that waiting for a vehicle can be frustrating, particularly when estimated timescales are revised.
Your comments have been noted and shared with the relevant department, who will be in touch to discuss this further.
Best Wishes,
NHS Fleet Solutions.
Excellent experience
Barring wait times on the phone line, the staff has been very helpful
10. September 2026
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet your expectations on this occasion. We understand how disappointing this can be and regret any dissatisfaction caused.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
fantastic good communications and…
fantastic good communications and really quick responses.
2. September 2026
Customer service needs improving.
The car is amazing and definitely worth it. I would say customer service and communication could be a lot better took over a week for a reply to emails and they’ve never answered the phone.
3. September 2026
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties contacting our team and regret any inconvenience this may have caused.
We recognise that recent waiting times have not met expectations as a result of higher than usual contact volumes. We appreciate your patience and understanding whilst we continue working to improve our service and reduce waiting times wherever possible.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
really easy to order and manage car
really easy to order and manage car, good communication
10. September 2026
An overall good service was provided
An overall good service was provided, would recommend.
12. August 2026
Good car served me well and replacement…
Good car served me well and replacement good service delivery and collection efficient
2. September 2026
Very efficient service
Very efficient service, speedy delivery, helpful and friendly delivery driver.
4. September 2026
Each time I needed to speak to someone…
Each time I needed to speak to someone on the phone, it took at least 50 mins on hold. Poor service, when you're trying to work. No option to email.
9. September 2026
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties contacting our team and regret any inconvenience this may have caused.
We recognise that recent waiting times have not met expectations due to higher than usual contact volumes. We appreciate your patience and understanding whilst we continue working to improve our service and reduce waiting times wherever possible.
We would encourage you to visit the FAQ section of our website, where you may find an answer to your query. If you are unable to find the information you need, the website will guide you to alternative contact options so that you can get in touch with the appropriate team.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best wishes,
NHS Fleet Solutions
Great all in one packages for your new…
Great all in one packages for your new car. Was really easy to put the order through and staff were knowledgeable.
20. August 2026
Excellent service
Excellent service, fast and easy to deal with, Vehicle just as described. Very happy and will be with NHS Fleet for a long time going forward.
28. Mai 2026
the communications are easy via emails…
the communications are easy via emails and the chats. regular weekly updates. from the ordering on the website to delivery was pretty smooth.
9. September 2026
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