Simply THE BEST ! Since I have heard about you three years ago, and decided to order my first full electric car ,until now and continuing, You are the friendly, professional and reliable company! We... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Amazing service from order until the car turned up. Whenever I called customer service for updates or info the staff were so friendly and helpful and couldn't do enough for you. Was the first time usi... Mehr ansehen
If I could score any lower I would. Ordered a special offer car at the beginning of June for one advertised as available July/August time. I requested a delivery date of 1st August. I still don’t ha... Mehr ansehen
Unternehmen hat geantwortet
Easy and understandable system to select and identify car. Good range though might be helpful to explain that some models have been removed when they are no longer available. Customer support is exce... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.
Kontaktinformationen
Manufacturing & Innovation Hub, NE25 0QJ, Whitley Bay, Vereinigtes Königreich
- 0344 811 8228
- nhsfleetsolutions.co.uk
4.3
Hervorragend
8868 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent service
Excellent service, fast and easy to deal with, Vehicle just as described. Very happy and will be with NHS Fleet for a long time going forward.
28. Mai 2026
the communications are easy via emails…
the communications are easy via emails and the chats. regular weekly updates. from the ordering on the website to delivery was pretty smooth.
9. September 2026
Straight forward
Smooth, streamlined service and it was good to receive regulate communication and updates on my new car order and on the return process for my existing vehicle.
9. September 2026
it has been very smooth and well…
it has been very smooth and well informed all the time.
8. September 2026
So easy to order my car
So easy to order my car. The company kept in direct contact with me. I didnt hear much from fleet and then they added all the information I needed to my account on Fleet. I love my new car. Do your research first but overall a great experience in getting the car.
1. September 2026
ll communication from start to finish…
ll communication from start to finish was emaculate.
8. September 2026
Easy process and timely delivery
24. August 2026
Quick responses and well supported…
Quick responses and well supported throughout the process of ordering my new car.
1. September 2026
kept me update with the progress of my…
kept me update with the progress of my order.
8. September 2026
Car delivered quickly
Car delivered quickly, fantastic condition, constantly updated where my vehicle was, great delivery driver - Colin. Showed me the vehicle in and out, really happy. Fantastic experience so far, hope it continues!
8. September 2026
Long wait from ordering to delivery of…
Long wait from ordering to delivery of the car. The car was delivered and the windscreen wiper solution was empty but on the whole the service has been good
1. September 2026
Delayed delivery
Hi - still waiting for delivery - was due today, told yesterday it arrived at the dealer with a paint chip that needs fixing before delivery. No timeline, no alternative vehicle so causing a headache now until I don't really know when tbh.
14. September 2026
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear about the delay to your vehicle delivery and appreciate how frustrating it must be to learn, at short notice, that the vehicle requires repair work before it can be handed over. We understand the inconvenience this is causing, particularly as you have not been provided with a revised delivery timescale.
Your comments have been noted, and we will contact the supplying dealership to request that they provide you with an update directly regarding the status of the repair and any available delivery timescales.
Thank you for bringing your experience to our attention.
Best Wishes,
NHS Fleet Solutions
Very nice experience
8. September 2026
Long telephone wait times
Long telephone wait times, poor experience re delivery and complaint raised. Slow response to email.
8. September 2026
Antwort von NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn of your experience regarding the long telephone wait times, issues with the delivery process, and the delay in responding to your email. We understand how frustrating this must have been and appreciate you bringing these concerns to our attention.
We can see that a complaint enquiry has already been raised; however, it appears to have been directed to the wrong team. We will arrange for this to be amended and passed to the appropriate team for investigation.
Your comments will be reviewed further, and our dedicated Customer Service Team will respond to you directly in due course.
Best wishes,
NHS Fleet Solutions
I love my car & the delivery was superb.
I love my car, it has exceeded my expectations. Fast turnaround, clear communication. The gentleman Simon who delivered my car was fantastic. I felt a bit nervous and intimated wurh so much technology and it being half electric. He spent plenty of time helping me to learn how to use the car and he reassured me so I could get straight out driving.
8. September 2026
Great service
First time using this service and the customer service is great, although at times the waiting time to talk to someone can be long.
8. September 2026
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