Naked Wines (US) Bewertungen 

If there was a minus stars you would definitely. Be very careful when dealing with this company -unless of course you have money to throw away.
The customer service is appalling. They talk the talk …but don’t hold your breath waiting for something to happen. They are shocking.
I honestly do not know how they are still trading.

Great wines and great value. Nice company to be associated with. Very helpful and responsive customer service.

Great Customer Service
Great Value for money
Great wines

Total scam. They sign you up for an Angel subscription without your knowledge. They've changed me almost £100 for something I didn't sign up for, even after I canceled. Avoid at all costs.

Have been a subscriber for about 3 or 4 years. We've enjoyed most of the wines we have rdered. The problem is thedelivery. We've had at least 3deliveries that were missed and I don't mean a little late. One was "out for delivery" on a Friday. It didn't come. The case of wine sat in a FedEx delivery van for 3 days in JULY. Needless to say, we didn't want wine that had been sitting in a van at about 90+ degrees for 3 days. To their credit, they cancelled the delivery and ordered another case for us. The others missed FedEx deliveries claied we weren't home to sign for them. Well, we were home all day and surprise, surprise there was no appearance by a delivery person on our outdoor security cameras. Don't blame Naked Wines but I've about had it with missed deliveries.

Dreadful service across the board. I apparently "won" a mixed case of 6 bottles but somehow it still cost £39.99 and tied me into a subscription I didn't want. I purchased a £50 gift card from Clearpay to pay for my "prize" and applied it to my Naked account. Clearpay now claim MY £10.01 was a "goodwill credit" by them and are refusing to refund it. £10.01 isn't much, but sending patronizing emails about keeping it and setting "my" angel wings aside in case I want to fly again is just skin crawling. If they did that with 10 people, they would profit over £100. Just, avoid.

Very disappointed in the general quality of the wine sent. The magnum contained disgusting Argentinian Malbec - probably their revenge for the Falklands! I won’t be continuing with this outfit.

We ordered 2 large cases as we saved up the money for Christmas on 12th December…no delivery…had an email Christmas Eve saying they had a problem with delivery…had to go and spend money getting wine….which was not accounted for…am going to try and get our money refunded into our bank account…wish me luck😬

Dreadful tricked me into having an angel account when I simply wanted to make a one Off purchase as a thank you for someone. Considerable time and effort to unsubscribe hopefully my money will be refunded soon would not recommend.

Desperate and sad. They signed my up to some Angel group, something i never authorised and took £25 out of my account on Boxing Day. Such a pathetic and desperate business.

Definitely would give a 0 if I could.
What a vile company. Paid into naked wine all year and I have no Christmas delivery. I had been promised all week that it would turn up before Christmas Eve as I’d ordered it in plenty of time. Obviously it didn’t. So I have no wine and champagne for Christmas. I have found out this evening that the company has major financial issues and my alcohol was probably not even on its way. So the way it looks at the minute, they have stolen my money and I have literally no chance of getting it back. Thankfully I have cancelled my subscription so they can’t take any more money and I’ll wait to see if I get a refund. This company never reply to emails and don’t answer phone calls very often. If they do answer the phone they just give you a load of rubbish about your order just to get you off the phone. They are a vile untrustworthy company and I would totally avoid. All being well they won’t be around much longer

All good wines. Never had a bad one

Used to be good, but today the 24th of December we have been told that our Christmas wine order has been lost in transit and they are unable to provide a replacement. We now have absolutely nothing!! £50 credit to our account is little help or compensation at such a late hour.

If I could give -0 stars I definitely would! Ordered case on 13 December so it would be here for weekend (delivery was to be Wednesday last week! ) been on and off phone and emails with excuse after excuse! Yesterday told extra staff employed to get wines on the road last night so would have for Xmas, just been notified case did not make it so NO WINE for xmas….. Furious, is an understatement of how I feel…. Been an Angel for 14 years! No anymore….. Absolutely appalling service!!!!!!!

5 days late arriving, 2 bottles short and not what I ordered, been great in the past but this one is horrendous. Cancelled my account with immediate effect

Absolutely Hopeless Delivery.....Ordered some wine on the 11th Dec 2025 for delivery to a Client and all I have had since is that they have failed to deliver and/or that the wine has failed to be put on the delivery van and we are now dated 23rd Dec.
Ordered other wines through Virgin on the same day and all delivered when advised and within a couple of days.
I have never known a company like this and would never order anything else from them and would advise others not to either.

They send out standard emails with no answer to the real issue of failed delivery......absolutely ridiculous.

This once enterprising, customer-focused and spirited community is now a cynical, low value, commodity sales-dominated business that can’t fulfil its own orders. Wouldn’t be so bad if it was down to me leaving my order too late, but they cold called me - on a Friday evening, promising delivery within a week. One week later I received an email letting me know that the delivery would take another week. Their phones are switched off while they deal with their backlog of emails, and an email solicits a response that they will get back to you in 72 hours. So they’ve got my money and I don’t have the wine in the timescales promised and now I can’t get through to cancel my order, despite them being happy to cold call me on a Friday night. I feel completely ripped-off. Sad to see what they’ve become, but that’s me finally done with them. I think they were in financial difficulty last year, it feels like they’re fighting for survival, but definitely on their last legs.

I ordered a case of wine for a Christmas delivery. Was told I would receive my delivery today (20th) then told the 21st now I haven't been given a delivery date. Called their office to cancel my order but their phones are currently switched off due to answering emails and there is nowhere on their website to cancel a delivery. I have now cancelled my subscription Stay away from this company

Membership and Subscriptions mean different things!Got a holiday voucher for $100 off my purchase. However the voucher automatically signs you up to be an angel. Checked under Subscriptions to make sure I wasn't signed up. The website and app said I had no subscriptions. Still got charged $40 for an angel membership. When I called customer service to figure the problem, they were very rude and condescending.