The sweater I received developed a problem one week in. I contacted Naadam immediately sending a photo along with my note. They immediately helped me initiate a replacement, no questions asked. W... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
First, I have had to do a couple of exchanges, and Naadam handled everything smoothly. I have two regular cashmere sweater/sweatshirts and five "superfine" cashmere shirts. The superfine cashmere shir... Mehr ansehen
Unternehmen hat geantwortet
Order was placed on 12/1/25, and Naadam represents that with standard shipping the order would arrive in 3-10 days. Well, here we are nearly 3 weeks later, and the items have not even shipped yet. C... Mehr ansehen
This Naadam company has serious customer service issues. I ordered on Nov 30 and here it is January 1. Nothing has arrived. There is no human being to contact. No phone number. Emails are met with an... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At NAADAM, we’re dedicated to making the world’s softest knitwear at prices that make sense. By working directly with herders and cutting out the middleman, we’re able to offer premium cashmere and everyday essentials that are made to last. Our goal is simple: deliver timeless, high-quality pieces you’ll reach for again and again.
Kontaktinformationen
10012, New York, Vereinigte Staaten
- support@naadam.co
- naadam.co
3.0
Akzeptabel
255 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 33 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
Ask if your purchase is back ordered!
An order was placed on 11/24/2025. At the time the order was placed I was not told that one of the items was back ordered. I was then told the back ordered product was to be receved and the entire order was to be shipped on 12/10/2025. That date came and went. No I am told the three item order is to ship on 12/15/2025. The Company should let you know the item is back ordered when you place an order and partial ship orders, especially during the holiday season.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Richard,
Thank you for sharing your experience. We’re very sorry for the frustration caused by the changing ship dates and the lack of clarity around the backordered item on your order.
During our peak holiday season, we did encounter some delays that affected fulfillment timelines, and we sincerely apologize for the inconvenience this caused. We also understand how important clear communication is, especially when items are backordered, and your feedback has been shared with our team as we continue working to improve both our order updates and overall fulfillment process.
We appreciate you taking the time to leave your feedback.
I had a few very bad experiences in…
I had a few very bad experiences in 2023 but decided to try Naadam again in 2025. Shipping times are even worse than 2023. It takes about 10 days until “pre transit” which means exactly nothing. It hasn’t shipped. It’s just sitting somewhere. Then it ships but doesn’t track. Then it gets a USPS tracking number and sits there a few days. Eventually it ends up somewhere and waits for another company to pick it up and deliver. 2-3 weeks. So 3-10 days delivery is absolute BS.
If you want to exchange anything by the time it gets to you, it’s probably gone in your size (and someone else has been waiting three weeks for it)
I bought a sweater that looked nothing like the display except for the color.
I won’t be making the same mistake shopping with them a third time.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Tammi,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and understand how frustrating the delays with your order must have been. During our peak holiday season, we did experience some fulfillment delays that impacted shipping timelines, and we sincerely apologize for the inconvenience this may have caused.
Please know this is not the typical NAADAM experience, and our team has been actively working to improve our fulfillment and shipping processes to prevent situations like this in the future.
Thank you again for your honest feedback!
I made a purchase for $400 for my…
I made a purchase for $400 for my birthday & was charged $160 for shipping to Canada. Request them to cancel but still awaiting processing after 72 hours within which they have debited my account
30. November 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Ajay,
Thank you for taking the time to share your feedback. I understand that international shipping can sometimes be seem expensive and we work closely to ensure we're providing the best international rate possible. We ship all international orders through Passport, who handles the shipping rates, and the amount shown at checkout is inclusive of duties and taxes.
I wasn’t able to locate an order based on the details here to confirm the status of your cancellation and refund. If further assistance is needed, please reach out to our Customer Care team at support@naadam.co with your order details and our team will be happy to look into this for you.
I purchased 3 items on November 19th…
I purchased 3 items on November 19th and all were in stock at the time. I noticed nearly 2 weeks later it hadn’t shipped so I reached out because I’m moving. One item is no longer in stock, so they have to wait a month to ship all items. In the meantime, I am moving and won’t be able to get my $400 worth of items when it arrives. Customer service has so far been worthless. Christmas presents will be missed. All I asked them was to cancel the now out of stock item and send what was possible now to ensure I get what I need, but somehow my order is being processed so that’s not possible. So NAADAM can’t send it, yet is ok if I never receive it and still have to pay for it. My husband and I have bought tons from them, but they’ll now lose a customer.
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi there,
Thank you for taking the time to share your honest feedback. We're truly sorry to hear about your experience and understand the frustration caused by the delays you encountered. This is not the typical NAADAM experience, nor the experience we strive to deliver to our customers. We did experience delays this season that impacted some orders, and our team is actively working to prevent situations like this from happening in the future.
I wasn’t able to locate the specifics of your order based on the details here, but if this has not yet been resolved, please reach out to support@naadam.co with order details and our Customer Care team will be happy to look into this further.
Thank you again for taking the time to share your feedback.
My sweater is lost in USPS and Naadam…
My sweater is lost in USPS and Naadam doesn't have a person available to handle it. I'd gladly spend more and have an actual sweater to weat
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Carolyn,
Thank you for taking the time to leave a review. I wasn’t able to locate your order details based on the information here to look further into this. If this has not yet been resolved, please email our Customer Care team at support@naadam.co and they’ll be happy to assist with locating or resolving the issue with your package.
I would give this company zero stars…
I would give this company zero stars for customer service items that are listed as in stock on their website have huge shipping delays because they claim the item is not available after it’s purchased. You cannot call customer service at all. All communication is due through AI chat. they don’t give you any updates on shipping or delays and shipping. You have to do all the legwork to just receive a pre-written response. Beware do not order from this company unless you never want to receive your item but they will deduct your money from your account as soon as you hit that button. Buy from somebody who has better customer service. I wish I could review the actual item but I never received it.
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Krista,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand the frustration of not receiving clear updates regarding your order status. This is certainly not the experience we want our customers to have, and our team is actively working to ensure these types of delays and communication gaps do not happen in the future.
Our Customer Care team is also always available via email, and we sincerely apologize if it felt difficult to reach someone for assistance.
First Experience with Naadam: Great Quality, but Shipping and Return Policy needs to be reviewed
This was my first time ordering from Naadam, and while it took nearly two weeks to receive my items, I was very impressed with the quality of the sweaters. I had to return one and exchange another for a different size, and Barbie from customer service was incredibly helpful, even making an exception to their return policy, which I truly appreciated.
The overall experience was positive, and now that I know my size (similar to Quince), I’d definitely order from Naadam again. However, I do have some concerns about their return policy—specifically the restocking fee, shipping costs (to and from without min order) and delivery times which could be a bit of a deterrent for future orders.
Overall, I’d recommend Naadam for the quality, but be mindful of the return terms and shipping costs which competitors don’t have.
9. November 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Dina,
Thank you for taking the time to leave such a detailed and honest review of your NAADAM experience. During the holiday season, we did experience some delays that impacted our fulfillment times, and we sincerely apologize for the inconvenience this may have caused. While this isn’t typical of the NAADAM experience, our team has been actively working to ensure we’re better prepared for any delays during our busiest times of year.
I'm glad to hear that Barbie was able to assist with your return, and we truly appreciate your feedback on our return policy. We’re continuing to review and improve our return process, and your input has been shared internally.
If there’s ever anything further we can assist with, our Customer Care team is always happy to help at support@naadam.co.
A true test of customer service
Besides that the product is superb, my customer care experience was exceptional! I first ordered the wrong size, reached out to cancel before the product shipped and successfully worked with NAADAM to cancel before shipment. It was a smooth process and most satisfying. I was able to order the correct size with a timely arrival. And I love the product!
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi there,
Thank you so much for taking the time to leave a review! We're so glad our team was able to help with your order adjustment and make sure the correct item was sent. We're also happy to hear you're loving your NAADAM piece!
My third experience over 5 years and my…
My third experience over 5 years and my last one: ordered various products in September. Was promised delivery in October. Now, in November, not only were my products not shipped as promised but: 1. One product just got cancelled no explanation. 2. The product that was promised as compensation got taken off the order too. Worst customer experience. Never again
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Philipp,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience this holiday season. We understand how frustrating it must have been to face delays, cancellations, and confusion around the items on your order.
This is certainly not the experience we aim to provide, and we sincerely apologize for the disappointment. We did check in with our team and it appears the issue may have been resolved, but if things have still not been made right, please reach out to our Customer Care team at support@naadam.co with your order details and mention Trustpilot. Our team would be happy to take another look and help make this right.
Thank you again for bringing this to our attention, and we truly appreciate your support of NAADAM over the years.
Tech Blip Resolved
There was a tech blip with my on-line order, that once caught, Naadam’s customer care team immediately responded to and resolved, professionally and warmly. Such a pleasure! Thank you!
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Jennifer,
Thank you so much for your kind words! We're glad our Customer Care team was able to quickly catch and resolve the issue with your order. It means a lot to hear the experience felt professional and warm. We truly appreciate you taking the time to share your feedback!
Kind and understanding.
Even though I was past the returns deadline, they were understanding and actually walked me through the process.
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Linda,
Thank you so much for taking the time to leave a review on your NAADAM experience! We're happy to hear our team was able to assist with your return and make the process as easy as possible!
The product is very good
The product is very good, and customer service is excellent.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Susan,
Thanks so much for the kind words! We're really glad to hear you're enjoying the product and had a great experience with our Customer Care team. We truly appreciate you taking the time to share your feedback.
They found my third item i order from…
They found my third item.i order from an old email that doesn't exist.
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Rob,
Thanks for taking the time to leave a review! We're glad to hear our team was able to assist in locating your order information and get things sorted for you.
Great quality and service
Great quality and service! I love my Naadam sweater purchase and am please with the quality. Fit, color and construction is exceeding my expectations.
I needed service for another item and Rodrigo took care of it with such speed and pleasant interaction that I was blown away. The quick repose and follow up was so great, I wish all online orders would be this quick to resolve.
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi there!
Thank you so much for your kind review! We're thrilled to hear that you're loving your NAADAM sweater and that the fit, color, and quality exceeded your expectations.
We're also so glad Rodrigo was able to assist you quickly and make the experience a positive one. We'll be sure to pass along your kind words to him.
Thank you again for taking the time to share your experience!
Customer support went above and beyond
Customer support went above and beyond. I had some questions on fit and rather than just copy paste form the website they took time to give me more detailed response. I LOVE the sweater and dress I ended up ordering 🥰 and will be wearing them a ton.
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi there!
We're so happy to hear that our Customer Care team was able to assist with your fit questions and that you're loving the items you purchased. Thank you for taking the time to share your experience with us!
Disintegrating sweaters by Nadaam
I wore the sweater about a half dozen times then noticed several small holes. I contacted customer service but they didn’t help. All I wanted was a replacement. The sweater was comfortable. But I never even had it dry cleaned and it started to disintegrate.
8. Januar 2025
Bewertung ohne vorherige Einladung
Product quality and customer care are exceptional!
The quality of their product is next level! Best cashmere sweater I have ever owned (and I own many). Additionally, their customer care is a 10 out of 10. Evelyn is exceptional.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Kelly,
Thank you so much for the wonderful feedback. We’re thrilled to hear you’re loving your NAADAM pieces. We’ll be sure to share your kind words with the team. We really appreciate your support!
Making things right
So, I did have a problem with some sweaters. After sharing what was going on, they made it right immediately. Can’t ask for more.
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi there,
Thank you for taking the time to share your experience. We’re so glad our team was able to make things right quickly for you. We’re always here if you need any help or have more questions!
The sweater I purchased for my husband's birthday
The sweater I purchased for my husband was wonderful however it ran small. My husband's always an XL. Naadam was great about exchanging it for an XXL. The XXL arrived today and my husband loved it. I'll be ordering more.
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Bonnie,
We’re so glad to hear your husband loves his new sweater and that the exchange worked out perfectly. Thank you for sharing your experience and for shopping with us. We can’t wait to help you find more pieces you both love!
Excellent customer service experience…
Excellent customer service experience with immediate response!! Rodrigo was so helpful and pleasant, would hire him in a heartbeat!
Loving the quality of Naadam sweaters and will purchase obsessively! Quality selection and fun sales along the way. Love the mission.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Pamela,
We’re so happy to hear this! Rodrigo will be thrilled to know he made such a great impression. Thank you for the kind words and for sharing your love for our sweaters, it means a lot to our whole team. We can’t wait to have you back for your next cozy find!
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