My Prepaid Center Bewertungen 

1'096
TrustScore 1.5 von 5

1.3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Card says funds don't expire then has a valid only date. Try to activate and it just spins after the information is entered--so can't activate, can't contact any one for resolution, can't create pro... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

This company is a plain fraud. I received the $35 card and it is being declined EVERYWHERE. Tried to call their "customer service" -- it is an automated system that provides bunch of useless info. Mos... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I have used virtual prepaid Visa cards from MistPlay that are activated through myprepaidcenter.com multiple times without a single problem but I recently received 3 cards that I have not been able... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I received a virtual Mastercard through the Facebook Consumer Privacy Settlement and redeemed it successfully on MyPrepaidCenter. The card shows the correct balance and is marked as "Active and... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

Vom Unternehmen geschrieben

Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...


Kontaktinformationen

1.3

Ungenügend

TrustScore 1.5 von 5

1096 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 99 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

1.3

Alle Bewertungen

(1'096)

305 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Terrible

Can’t use $50 MasterCard gift card I activated with this website anywhere. It declines no matter what site I use it on, even when trying to purchase something way below the card balance.

Also tried calling but unable to reach their support.

20. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hello Trevor,

Thank you for taking the time to share your experience. We are sorry to hear that your 50 dollar Mastercard gift card has been declining and that you were not able to reach our support team. We want to help resolve this as quickly as possible, and to do so we need to securely gather your card and contact details. Please check your inbox for a message from noreply.notifications@trustpilot.com, as it contains the information we need to proceed. We look forward to assisting you.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 01/24/2026**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

Not able to make payment from this card…

Not able to make payment from this card at all. Tried to use it on multiple platforms but everywhere it is getting declined, it looks like a fraud.

23. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hello Shilpi,

Thank you for sharing your experience with us. We’re sorry to hear that your card is being declined across multiple platforms, and we understand how concerning this must feel. We’d like to take a closer look and assist you further, so please check your email for a message from noreply.notifications@trustpilot.com where we have requested the information needed to review your card details securely. Once we receive it, we’ll be glad to help resolve this issue as quickly as possible.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 01/27/2026**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

I've been trying for almost a whole day…

I've been trying for almost a whole day and I keep getting error "We were unable to process your information. Please try again" then I contact their support still haven't heard anything back.

24. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hello Aidan,

Thank you for sharing your experience with us, and I am truly sorry for the frustration caused by the error message and the delay in receiving support. We want to assist you as quickly as possible, and to do that we need a few details from you. Please check your inbox, including your spam or junk folders, for an email from noreply.notifications@trustpilot.com where you can securely provide the information we need to further investigate and help resolve this issue.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 01/24/2026**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

Me dieron una tarjeta visa por el…

Me dieron una tarjeta visa por el acuerdo de pago de Facebook y no la he podido utilizar en ningún comercio la reciben todos los rechazan asocie mi tarjeta a Google pay y Google wallet pero no deja me comunico al chat de asistencia de Google y me dicen que el banco debe permitirme asociar la tarjeta a Google para realizar pagos sin contacto pero es imposible nadie da respuesta de nada

20. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hola Diana,

Gracias por compartir su experiencia con nosotros. Lamentamos las dificultades que ha tenido para usar su tarjeta Visa, tanto en comercios como al intentar asociarla a Google Pay y Google Wallet, y entendemos lo frustrante que resulta no recibir una respuesta clara cuando busca ayuda. Queremos revisar su caso y brindarle la asistencia correspondiente. Por favor, revise su correo electrónico y busque un mensaje de noreply.notifications@trustpilot.com, ya que lo utilizaremos para recopilar su información de forma segura y poder ayudarle directamente.

Saludos cordiales,

Gaby S.
Myprepaidcenter.com


**UPDATE FROM 01/27/2026:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.

Gaby S.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

I had an issue with my virtual card & cannot add to 'Apple Pay'.

I had an issue with my virtual card and I need assistance from 'Myprepaid Center'. The problem is that there is no email address that I could get hold on and the call center doesn't really help. Basically it's like the other receiving end doesn't exist! By writing this review, hoping to get the attention and the help I need.

12. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Dear Afandi,

We’re sorry to hear about the difficulty you’ve had adding your virtual card to Apple Pay and the frustration caused by not being able to reach the support you were looking for. We understand how concerning it can feel when you need help and aren’t able to connect with someone right away, and we appreciate you bringing this to our attention. We’d like the opportunity to assist and look into this further for you. Please check your inbox for an email from noreply.notifications@trustpilot.com
so we can securely gather your information and provide the support you need.

Regards,

Gaby S.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

Could not give less than one star

Could not give less than one star. Got 50$ mastercard reward card unable to use anywhere. Just like everyone else here cannot use it.

17. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hello Jarkko,

Thank you for sharing your experience, and we are truly sorry to hear that you have been unable to use your 50 dollar Mastercard reward card. We understand how frustrating this must be, and we want to help resolve it as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional information from you to look into the issue and provide further assistance. We look forward to helping you get this resolved.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 01/18/2026**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

absolute trash

absolute trash, a product i purchased ended up being recalled and i was issued a prepaid card as compensation. activated it according to the instructions and attempted to use it, payment was declined, i called customer service and they stated my card was blocked for “security risk”, ive been on and off customer service and every time they tell me im going to be sent an email with a new card, never received an email and still dont have a replacement.

6. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hello there,

Thank you for taking the time to share your experience. We are very sorry to hear about the frustration you’ve encountered with your prepaid card activation and the difficulty in receiving your replacement. We truly want to help resolve this for you as quickly as possible. Please check your email inbox, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather more information needed to assist you further. Once we receive your details, we’ll be able to look into your case right away.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 01/23/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.

Maurice V.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

SCAM!!

I have $400 on my prepaid center Mastercard issued as a reward through my employer. It used to work at approved merchants without issue, but now I am getting declined at every merchant. I have confirmed my balance and the purchases I’m trying to make are well-below my balance. There is no way to contact for help except via phone. I’ve held for over an hour trying to reach someone and never get an agent. This is infuriating and clearly this company is a complete scam!!!

UPDATE- got an agent after holding for 70 minutes. He assured it would be fixed in 24 hours. I waited and tried again - DECLINED. Called the help number again, stayed on hold for 60 minutes, and it disconnected me. This company should be investigated and legal action should be taken.

13. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hello Teresa,

Thank you for sharing your experience, and we’re very sorry to hear about the difficulties you’ve had using your Mastercard reward card. We understand how frustrating declined transactions and long hold times can be, especially when you can see that funds are available. We’d like to take a closer look at your specific card details so we can help resolve this issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, which will allow you to securely share your information with us so we can assist you further.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 01/17/2026**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

Total scam

I have at least 4 cards that suddenly have no funds on them. The company says they just expired! Id like to know more about the review stating it is illegal for them to keep any funds from a prepaid account.

15. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hello Kara,

Thank you for sharing your concerns, and we’re very sorry to hear about the frustration you’ve experienced with your prepaid cards. We understand how important it is to have clarity regarding card balances and expiration dates. In order for us to look into the specific cards you mentioned and provide personalized assistance, please check your email for a message from noreply.notifications@trustpilot.com. That message allows you to securely share your details with us so we can investigate further and help resolve this matter.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 01/18/2026**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
Myprepaidcenter.com

Bewertet mit 4 von 5 Sternen

No update received yet from MyPrepaidCenter

Update 15-02-2026

Everything has been resolved and the card is now working. However, I find it quite difficult in practice to find places where the card is accepted or where I can actually spend the balance, which can be frustrating at times.

On the positive side, I found the customer service to be very helpful and friendly. They assisted me well when I reached out.

Update 22-01-2026

Hello Maurice,

I shared my contact details as requested, but since then I have received no further communication or update whatsoever.

At this point, the lack of any response is becoming concerning. It unfortunately starts to feel as if my information was collected without any genuine intention to follow up or resolve my case, which raises serious trust and reliability concerns.

I would appreciate an immediate update on the status of my case and clear confirmation on how and when this will be resolved.

If I do not receive a meaningful response shortly, I will have to reconsider my confidence in your service and take further steps.

———

Hello Lars,

Thank you for sharing your experience. We’re sorry to hear about the difficulties activating your card. To assist you further, please check your email for a message from noreply, as we need to gather some details to resolve this issue. Once we receive your information, we’ll work to ensure your card is properly activated or reissued if necessary.

Regards,
Maurice V.
Myprepaidce

**UPDATE FROM MYPREPAIDCENTER 01/10X/2026**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
Myprepaidcenter

———————
Hello Maurice,

Thank you for your update. Unfortunately, I have not yet received any further communication or update regarding my case since providing my contact information.

Could you please let me know when I can expect to hear from your team? I would really appreciate an update on the status.

Kind regards,
Lars

———-

12. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hello, thank you for your feedback. Our customer service specialist, Jose R., has already sent you an email regarding your case. Please check your spam, junk, or promotional folders in case it was filtered there. If you still cannot locate the email, feel free to reach out to us directly at customerservice@bhnetwork.com or call us at 1-(888) 371-2109, and we’ll be happy to assist further.

Warm regards,
Maurice V.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

Total Scam

Total Scam. There needs to be a class action lawsuit against this company. I got a prepaid card as part of a small settlement, completed all their steps and followed all their directions, but it is declined everywhere. So since I claimed it and can’t cash or spend it, their $1 per month “inactivity fee” eats away at the balance. 100% Intentional fraud.

UPDATE TO REPLY

I only have emails asking for more information and the link brings me back here. Just says I can’t add anything because the post three days old. Nothing to communicate directly with your reply. I won’t publicly post private information, of course.

10. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hello,

Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced and understand how frustrating this must be. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather your details so we can review your case and assist you further. Your concerns are important to us, and we want to ensure this is addressed promptly.

Warm regards,
Josh R.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

Stay away / scam

Stay away. I lost the envelope with this card in it and opened it 2 days ago. Unfortunately it expired 11 days ago. They say I activated my card in June even tho I just opened the envelope it was in. They said all 244$ was expired. After explaining the situation to them they told me they would only give %50 of the money. Total scams. Upon further research its illegal for a company to take your prepaid funds regardless if the card expired and regardless of their terms and condition. You can file a cfpb complaint. After mentioning that I was awarded 100%

10. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hello,

Thank you for sharing your experience with us. We’re sorry to hear about the frustration this situation has caused and appreciate you bringing it to our attention. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details so we can review your case and assist you further. Your feedback is important, and we want to ensure this is addressed properly.

Warm regards,
Josh R.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

Rep told me to die?

I don’t know how my experiences with this company can get worse, but it did: I had another few cards of mines from Marriott get blocked after making normal purchases at restaurants. I’ve been in touch with the reps over email since Christmas and they JUST sent out my replacement today. Was already pretty pissed off at that point, but then things got worse when I checked my email to see a “issue resolved” email ending with the words “Tools used: kys”
Was in shock that the rep even had the audacity to write that. Genuinely disappointed.

10. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hello,

Thank you for sharing your experience with us. We’re deeply sorry for the inconvenience you’ve faced with your blocked cards and for the inappropriate language you encountered in our communication. This is absolutely not the level of service we strive to provide, and we take this matter very seriously. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details so we can investigate and assist you further. Your feedback is extremely important to us, and we appreciate the opportunity to make this right.

Warm regards,
Josh R.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 01/12/2026:**

Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Warm regards,
Josh R.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

total SCAM terrible business

scam! This card will not ever work at any store. you can never get a hold of anyone via phone number. How is this company in business. There are so many reports online how these cards so not work ever.

7. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hello Jaclyn,

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. To assist you further, we need to verify your card details securely. Please check your email for a message from noreply.notifications@trustpilot.com, which contains instructions on how to provide the necessary information so we can resolve this issue promptly.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 01/13/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.

Maurice V.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

My card was used for a purchase on…

My card was used for a purchase on Amazon. It was initially accepted then rejected 3 days after the expiration date of the card. Needless to say the card is now useless and customer service cannot do anything about it.

31. Dezember 2025
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Dear Angela,

Thank you for sharing your experience with us. We understand how frustrating it can be when a transaction doesn’t go as expected, especially after your card’s expiration date. We’d like to look into this further and see how we can assist you. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to review your case and provide the best possible support. We appreciate your patience and the opportunity to resolve this for you.

Warm regards,
Josh R.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

Save yourself the trouble... dont get these gc's

It took longer then normal to set up digital card to my wallet because of errors in website etc... then finally did that. Its a $50 visa gift card... everything online didnt let me use but one place. I bkught dinner for the family for $35 and some change i habe $13.25 left but it declines everywhereeeee (and yes its less then the $13.25 that I am trying to use it on so no reason to decline.) Been on hold with customer service for 30 min when it said my hold time was 12 minutes.... twice it said 5 minutes and then went back up to 8 minutes ...then it rang like it was going to a representative eventually and then bam back on hold!!!!! Now its been saying my wait time is 1 minute for 5 minutes now 🫠 beyond frustrating....

5. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hello Katie,

Thank you for sharing your experience. We’re sorry for the frustration with card setup, usage, and hold times. Please check your email from noreply.notifications@trustpilot.com, as we need your details to assist further and resolve this issue promptly.

Regards,
Maurice V.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 01/07/2026**

Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

Absolutely garbage company

Absolutely garbage company, defintely wasnt shocked to see a million one star reviews. *****do not buy there gift cards**** there are a million better companies in this field. They are absolutely hopeless.

I have been waiting on a digital replacement tht was supposed to take 24-48hours for over a week and all im getting is crickets. Ive emailed 3 times now with no reply.

20. Dezember 2025
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Dear Joshua,

Thank you for sharing your feedback with us. We’re very sorry to hear about the delay in receiving your digital replacement and the lack of communication you’ve experienced. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather your details so we can look into this and assist you promptly. Your experience is important to us, and we appreciate the opportunity to make this right.

Warm regards,
Josh R.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

Can’t use $25 MasterCard gift cad

Can’t use $25 MasterCard gift card I activated with this website anywhere. It declines no matter what site I use it on, even when trying to purchase something way below the card balance.
Also tried calling but unable to reach their support.

4. Januar 2026
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hello Michal,

Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced using your card and reaching our support team. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and look forward to helping you.

Regards,
Maurice V.
Myprepaidcenter.com

Bewertet mit 1 von 5 Sternen

Horrible

Horrible, downright horrible. I've had one giftcard through this before and it was such a pain. Then I see I'm provided another giftcard through this trash and I'm already hitting a huge wall of annoying BS. WHY IS THIS CARD DECLINING??!!? I hate this sh*t.

30. Dezember 2025
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Hello,

We’re truly sorry to hear about your experience and understand how frustrating it must be to deal with a declined card. We’d like to help resolve this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details to look into your card and assist you further. Thank you for giving us the opportunity to make this right.

Warm regards,
Josh R.
Myprepaidcenter.com

Bewertet mit 2 von 5 Sternen

They blocked my new card and their customer service is severely lacking

After using myprepaidcenter.com for years; I have a problem.
They blocked my newly received virtual card.
After repeated attempts to use my newest card; all of which failed. I called customer service. Customer service told me my card was blocked and needed to be replaced. Diego told me to stop cursing which I had not. He then made a comment about not being as stupid as me. After asking for a supervisor, he claimed there were none. He then hung up.
I have to wait for a replacement card for a card that shouldn't have been blocked in the first place, from people who block cards for no reason. Who don't return calls and may not even be doing anything. Who sent an email requesting photos of my ID, but don’t do anything to encourage trust(like calling back or talking to supervisors).
I have replied to the email but my hopes for a response are not high.

Myprepaidcenter.com responded to my review, however I still have not received the promised phone in call from a supervisor, nor an email.

In their response they say they want details. What specific details, I have no idea what they specifically want.

28. Dezember 2025
Bewertung ohne vorherige Einladung
My Prepaid Center-Logo

Antwort von My Prepaid Center

Dear Walter,

We’re very sorry to hear about your experience and understand how frustrating this situation must be. We want to review your case and assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to help resolve this. Thank you for sharing your feedback and giving us the opportunity to make things right.

Warm regards,
Josh R.
Myprepaidcenter.com

**UPDATE FROM MYPREPAIDCENTER.COM 12/31/2025:**

Hello Walter, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Warm regards,
Josh R.
Myprepaidcenter.com

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr