Card says funds don't expire then has a valid only date. Try to activate and it just spins after the information is entered--so can't activate, can't contact any one for resolution, can't create pro... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This company is a plain fraud. I received the $35 card and it is being declined EVERYWHERE. Tried to call their "customer service" -- it is an automated system that provides bunch of useless info. Mos... Mehr ansehen
Unternehmen hat geantwortet
I have used virtual prepaid Visa cards from MistPlay that are activated through myprepaidcenter.com multiple times without a single problem but I recently received 3 cards that I have not been able... Mehr ansehen
Unternehmen hat geantwortet
I received a virtual Mastercard through the Facebook Consumer Privacy Settlement and redeemed it successfully on MyPrepaidCenter. The card shows the correct balance and is marked as "Active and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Kontaktinformationen
Vereinigte Staaten
- myprepaidcenter.com
1.3
Ungenügend
1095 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Six Hours Wasted, No Resolution, and the Case Keeps Being Closed
I have had an extremely frustrating experience with MyPrepaidCenter.
My virtual card cannot be added to Apple Wallet. I contacted MyPrepaidCenter several times, spoke with Apple, and also attempted to contact Mastercard. Apple advised me that the card appeared to be blocked by Mastercard, but Mastercard’s automated system could not even locate the card, so I was unable to reach anyone who could assist.
Despite spending approximately six hours on hold and speaking with different representatives, I still do not have a resolution. Instead, I have received conflicting explanations, generic responses, and instructions that do not address the actual problem.
The latest “resolution” was to use a secondary mobile device. I do not own a second device, and MyPrepaidCenter has not explained why another device is required, how this would solve the underlying issue, or what customers without a second phone are expected to do. Am I supposed to purchase another phone simply to access and use my own funds?
Even more frustratingly, my case has repeatedly been marked as resolved when it clearly is not. Closing a support ticket does not resolve the problem.
I have also submitted a formal complaint and requested compensation for the considerable time and inconvenience caused, but I am still waiting for a proper update, a complaint reference number, and a response from someone capable of investigating the Mastercard or digital-wallet restriction.
The customer service process has been slow, inconsistent, and lacking in ownership. I have been passed between MyPrepaidCenter, Apple, and Mastercard, while MyPrepaidCenter appears not willing or able to investigate the issue properly.
Based on my experience, I cannot recommend MyPrepaidCenter. Customers should not have to spend hours chasing multiple companies simply to use funds that already belong to them.
*****UPDATE 1 *****
24 hours later, still no response.
*****UPDATE 2 *****
48 hours later, still no response.
Please acknowledge receipt of my emails and provide a substantive response as a matter of urgency.
If I continue to receive no meaningful response, I will have little choice but to escalate the matter beyond the normal help desk process, including seeking legal advice regarding my rights and the appropriate formal complaint or regulatory channels available to me.
I would prefer to resolve this directly with MyPrepaidCenter, but the continued lack of communication and failure to address the substance of the complaint is making that increasingly difficult.
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Gerry,
We’re sorry about the difficulties you've experienced and appreciate you taking the time to share this feedback. We understand your frustration regarding the issues adding your virtual card to Apple Wallet, the time spent seeking assistance, the conflicting information received, and your concerns about your case being marked as resolved before the matter was fully addressed. We would like the opportunity to investigate this further and assist you. Please check for an email from noreply.notifications@trustpilot.com, as we have sent a request for information needed to locate your account and continue working toward a resolution. We look forward to assisting you further.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/06/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
This company is a plain fraud
This company is a plain fraud. I received the $35 card and it is being declined EVERYWHERE. Tried to call their "customer service" -- it is an automated system that provides bunch of useless info. Most people value their time and do not put up a fight for a small amount of money. Then, after 6 months the funds are forfeit and these fraudsters just pocket your money. Just as a matter of principle, I will file a complaint with the district attorney's office.
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Alex,
Thank you for sharing your feedback. We have read your review and understand your frustration regarding the difficulties you described when attempting to use your $35 card, as well as your concerns about the support experience and the availability of the funds. We would like the opportunity to review your situation further and assist with the card usage issues you encountered. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot to gather additional information needed to locate your card and investigate this matter. We look forward to working with you toward a resolution.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/04/2026:**
Hello Alex, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
I have used virtual prepaid Visa cards…
I have used virtual prepaid Visa cards from MistPlay that are activated through myprepaidcenter.com multiple times without a single problem but I recently received 3 cards that I have not been able to use anywhere due to being declined. This has been extremely frustrating and stressful because the money from those cards was meant to buy a replacement phone for mine that just went out and because of this problem I have been left without a phone.
Will update review if problem is resolved.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Brandi,
Thank you for your review, and we're sorry for the frustration this situation has caused. We understand how important it was to access those funds, especially when they were intended to help replace your phone. We'd like to look into this further and assist you with the issue. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to gather additional information needed to investigate and help resolve this matter.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/05/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Card says funds don't expire but do
Card says funds don't expire then has a valid only date. Try to activate and it just spins after the information is entered--so can't activate, can't contact any one for resolution, can't create profile, so can't use. Exasperating and fraudulent.
Follow up. I was able to get card activated and used it before the deadline-not as planned however. The language on card is mixed so one has to be careful.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello there,
We're sorry for the frustration you've experienced with activating your card and the concerns regarding the card's validity date. We'd like the opportunity to look into this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you through Trustpilot to request additional information needed to investigate and assist you. We appreciate the chance to work with you toward a resolution.
Regards,
Maurice V.
Myprepaidcenter.com
Stolen Gift Cards
I had gift cards that were stolen and once recovered - all my funds were eroded due to inactivity fees ($300). The customer service agent was incredibly nice but unfortunately wasn’t able to offer any recourse to recover any of my funds. Super disappointing.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Jayme,
Thank you for taking the time to share your experience. We have read your review and know how disappointing it must be to recover your gift cards only to find that the remaining funds were reduced by inactivity fees. We appreciate your comments regarding the customer service representative who assisted you, and we understand your frustration about not receiving a resolution for the lost funds. We would like the opportunity to review the circumstances surrounding your cards and account in greater detail. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can further assist you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/27/2026:**
Hello Jayme, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Received a Facebook Settlement virtual…however....
Received a Facebook Settlement virtual Mastercard.
Balance shows correctly, but every purchase is declined.
Transaction history is completely empty.
Please contact me.
My card has a balance, but every attempted purchase fails and no transaction history is generated at all.
Could you please verify whether this card is actually active on the Mastercard network?
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Al Aly,
Thank you for bringing this to our attention. We have read your review and know how concerning it is to see an available balance on your virtual Mastercard while every purchase attempt is declined and no transaction history appears. We understand why you would want confirmation that the card is active and functioning correctly on the Mastercard network. We would like to investigate this matter further and verify the status of your card. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can review your account and provide additional assistance.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/30/2026:**
Hello Al Aly, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
NO STAR
I would like to give them ZERO star if I can.
I cannot use my $40.00 prepaid Visa card from Receipt Hog at all. My card still has a full amount.
Even I cannot call their customer service. No live person to talk.
So frustrated.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Rie,
We’re sorry about this experience and understand how frustrating it can be when you’re unable to use your prepaid card or get the support you need. We’d like the opportunity to assist and look into this for you. Please check your email for a message from noreply.notifications@trustpilot.com, as we have requested additional information so we can review your card details and help resolve the issue as quickly as possible. We look forward to assisting you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/28/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Virtual card cannot be used anywhere
I received a virtual Mastercard through the Facebook Consumer Privacy Settlement and redeemed it successfully on MyPrepaidCenter.
The card shows the correct balance and is marked as "Active and ready to spend." However, I have been unable to use it anywhere.
At this point, the funds are effectively inaccessible even though the card appears to be active. Based on the number of similar reviews here, this does not appear to be an isolated issue.
There's no way to find their support agents!
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello there,
Thank you for sharing your experience, and we're sorry for the difficulties you've encountered with your virtual Mastercard. We understand how frustrating it is when a card shows an available balance but cannot be used as expected. We'd like the opportunity to investigate this further and help resolve the issue. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to gather additional information needed to review your card and provide further assistance. We look forward to helping you get this resolved.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/28/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Cannot dispute a transaction
If you try to dispute a transaction, it gives you a form to complete and advises to email it, but no email address on the website and no email address when you search online for one?!?!?
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Ben,
Thank you for your review and for bringing this to our attention. We understand how frustrating it can be when you are trying to submit a dispute and cannot easily locate the information needed to complete the process. We would like the opportunity to look into this further and provide assistance. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot to gather some additional details so we can better assist with your concern and help clarify the dispute submission process.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/23/2026:**
Hello Ben, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Cannot use the virtual card
After talking to customer service my problem was resolved.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Roger,
We know how frustrating it can be when a virtual card is repeatedly declined, and we appreciate you taking the time to share your experience. We also understand your concern regarding being unable to use the card as expected. We would like the opportunity to look into this further and assist you. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can review your case and work toward a resolution as quickly as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/22/2026:**
Hello Roger, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
If you can avoid it, avoid it!
Pathetic website, impossible to use anywhere. I have been asked to put what country I want to use it, yet again it is getting rejected everywhere. If zero starts was an option it would be the sole option
23/07/2026 UPDATE
I got a very generic reply that the reward has been redeemed, YEAH I KNOW , I DID. It is that I can't use it anywhere at all!
01/08/2027
Pathetic customer service. Their replies are like, "everything is ok with your card, solved".
I don't expect any solution from these scammers.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello there,
We're sorry about the frustration you've experienced while trying to use your card. We'd like the opportunity to look into this further and help get this resolved. Please check for an email from noreply.notifications@trustpilot.com, as we've sent a message requesting additional information needed to investigate the issue and assist you further. We appreciate your feedback and look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/21/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
If I could less than one star I would.
If I could give less than one star I would.
These cards are akin to a scam. If you can find a vendor that isn't on their website that accepts funds, it's a miracle. I've lost enough funds to make my stomach stick. This is intention on their side so they can keep expired funds, so please don't use this service. Just give your clients/family members cash, because cash doesn't expire.
Also, this site does not let you submit feedback in writing, they want you to call in which I assume is nothing but auto attendants/AI responses/rerouting. They don't want visible bad reviews so they shut down those avenues (notice they don't have Google Reviews on).
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Sarah,
We’re sorry about your experience and appreciate you taking the time to share your feedback. We understand your concerns regarding card acceptance, expired funds, and the support experience you described. We would like the opportunity to review your situation further and assist you directly. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can locate your account and investigate this matter in more detail. We look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
WARNING do not use this site or their…
WARNING do not use this site or their services! Total scam! Digital cards will not work even though they have money on them and they are not expired. ZERO CUSTOM SERVICE. They just want to keep your money.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Rickey,
We have read your review and understand your frustration regarding your digital cards not working despite having available funds and not being expired, as well as your concerns about the level of customer support you received. We know how upsetting it can be when you are unable to use your card as expected and feel that your issue has not been addressed. We would appreciate the opportunity to investigate this matter further and assist with resolving it. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you through Trustpilot and will need some additional information to locate your account and provide further assistance.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/19/2026:**
Hello Rickey, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Sigh -- only because this would not let me give a zero
Sigh -- only because this would not let me put a ZERO in here.
I got a Gift Card MasterCard that I have tried REPEATEDLY To redeem against purchases for anything that is in my area (Granted, I'm not in a city/urban area), and NOTHING is able to be purchased with this amount (NOTHING -- I've tried to redeem as a Gift card on several sites and it is REJECTED)
The only thing this site did was send me a list (laughable -- none of those options for purchasing from are in my area at this time), so I asked them why this is so -- I was CUT OFF when I ask this question -- (why can't it be used to purchase a Gift Card for meals when one travels - or goes to medical appointments?)
Needless to say -- stay away from their Mastercard/VISA redemptions -- you'll lose everything this way.
(Ive also left a complaint against this site too with the ones who issued the redemption -- to make sure that they understand this is not a program to use given it has limited the use so much they keep every penny of gift that we customers should have)
AVOID USING MasterCard and Visa Gift cards from this site
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hi there,
We’re sorry about this experience and understand how frustrating it can be when you’re unable to use your reward as expected. We would like the opportunity to review your concerns and assist further. Please check your email for a message from noreply.notifications@trustpilot.com, as we have requested additional information needed to investigate your experience and work toward a resolution. We look forward to assisting you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/15/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Had a bad experience
Had a bad experience. The card's cash was stolen soon after I registerred the card. Very frustrating. Wrote a negative review. Was contacted by card reps who reviewed the false transactions and sent me a new card. The new card worked as expected. Thank you for your efforts to satisfy Michelin's promise.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello DIck,
Thank you for updating your review and sharing your experience. We apologize for the frustration caused by the unauthorized transactions on your original card, and we're glad our team was able to review the activity, provide a replacement card, and help resolve the issue. We appreciate your patience throughout the process and are grateful for the opportunity to make things right. Thank you for your kind words and for giving us the chance to support you.
Regards,
Maurice V.
Myprepaidcenter.com
Ive been blocked.
Redeemed my $25 Visa from Fetch and went ahead to redeem it on myprepaidcenter.com and got met with "Something went wrong on our side", refreshed and tried again and instantly saw that im blocked and the behavior of my browser caught their attention. Horrible.
------------------------UPDATE-----------------------
So after a few hours I got unblocked, i typed it in manually instead of copy pasting and it worked fine. I will raise the rating but it is still alot of effort for what should be a 10 minute process.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Arkin,
We're sorry to hear about your experience and understand how frustrating it must be to encounter an error while redeeming your reward and then see your access blocked. We'd like the opportunity to investigate this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather some additional information needed to assist you. We look forward to working with you to get this resolved.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/07/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Waste of time ask for a check
Was issued a gift card for a settlement. They blocked it for fraud within first 10 minutes and never told me. I spent 6 months trying to spend it and get customer service support. Hours in the phone got me no where. I now receive an email saying I have to give them a utility bill, ID card, and all sorts of personal information just to use my small gift card. The one card I did get to work only worked refilling Amazon gift card. I should have requested a check for the settlement.
Update: They sent me an email asking for contact info. They did absolutely nothing else but update the response here. Never get a prepaid card. Finally heard back. They said the funds aren't mine apparently andnl and they are keeping it. Whole company is a big scam.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Tim,
We’re sorry to hear about your experience and the difficulties you encountered while trying to use your card and obtain support. We understand how frustrating this situation must have been, especially after spending significant time attempting to resolve the issue. We would like the opportunity to review your case and assist further. Please check your email for a message from noreply.notifications@trustpilot.com and reply with the requested information so we can investigate and work toward a resolution. Thank you for bringing this to our attention.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/04/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Awful..if you can do not use this service
Got a prepaid Mastercard with 40$ on it. IMPOSSIBLE TO USE, anywhere!! It just gets rejected, asking for an address which results incorrect (even if it's CORRECT!)!!!! What a rip off this service!!! And it's impossible to find a customer service e-mail! Stay away from this service, it's a shame!
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Sarah,
We are sorry to read about your experience and understand how frustrating it must be to have difficulty using your prepaid Mastercard, especially when address verification appears to be rejecting information you believe is correct. We also understand your concerns regarding finding assistance when you need support. We would like the opportunity to review this situation further and help identify what may be causing the issue. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather your details and provide additional assistance as quickly as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/05/2026:**
Hello Sarah, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Less than 1 star
Less than 1 star. Cant use Facebook Settlement money to buy Walmart/Amazon/Target gift cards. Want a physical card? $3 fee. Hella scammy. The company is going to profit incredibly with all the leftover cents that people won't be able to pull out since most vendors won't let you split payment over 2 credit cards.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello,
Thank you for taking the time to share your feedback. We have read your concerns regarding the redemption options available for your Facebook Settlement payment, including your experience with gift card availability, the fee associated with requesting a physical card, and the challenges of using remaining balances. We understand how these factors may have led to frustration and appreciate you bringing them to our attention. We would like the opportunity to review your experience in more detail and provide any available assistance. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you through Trustpilot to gather the information needed to further assist.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/05/2026:**
Hello, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Violation of terms of settlement
I have tried repeatedly to access the Mastercard debit card set up in my name as part of the Facebook User Privacy Settlement, but continue to receive the same messages: "Err-3010: Oops. There was a sign-in error. Try again later," or "Err-7006: Oops. We're unable to create your profile at this time. Try again later."
I believe this to be a violation of the terms of the settlement, as there is no way for users to receive the compensation owed to them for Facebook's wanton disregard for their privacy rights. It is my hope that the legal team representing the users in this class-action lawsuit are aware that the terms of the settlement are not being met, and will take action against both Facebook, and My Prepaid Center.
UPDATE: I was able to create a profile, but now receive "Err-3001: The email or password you entered is incorrect" whenever I try to log on and activate the digital Mastercard Debit card. If I try to link the card to my profile to activate it, I get yet another error message, and immediately end up back at My Prepaid Center's splash page. Additionally, I received virtually the same response as everyone else from the company after posting a review.
28. Juni 2026
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Antwort von My Prepaid Center
Dear Dawn,
Thank you for sharing your experience. We have read your comments regarding the difficulties you encountered while attempting to access your Mastercard debit card related to the Facebook User Privacy Settlement, including the error messages you referenced. We understand how frustrating this situation can be, especially when you are trying to access funds that have been issued in your name. We would like the opportunity to review your specific case and assist further. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot to gather additional information needed to investigate and help resolve this matter.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 07/01/2026:**
Hello Dawn, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
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