Card says funds don't expire then has a valid only date. Try to activate and it just spins after the information is entered--so can't activate, can't contact any one for resolution, can't create pro... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This company is a plain fraud. I received the $35 card and it is being declined EVERYWHERE. Tried to call their "customer service" -- it is an automated system that provides bunch of useless info. Mos... Mehr ansehen
Unternehmen hat geantwortet
I have used virtual prepaid Visa cards from MistPlay that are activated through myprepaidcenter.com multiple times without a single problem but I recently received 3 cards that I have not been able... Mehr ansehen
Unternehmen hat geantwortet
I received a virtual Mastercard through the Facebook Consumer Privacy Settlement and redeemed it successfully on MyPrepaidCenter. The card shows the correct balance and is marked as "Active and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Kontaktinformationen
Vereinigte Staaten
- myprepaidcenter.com
1.3
Ungenügend
1095 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
How is this company getting away with this?
Received a preloaded virtual debit card from MyPrepaidCenter which was compensation for an air conditioner that was recalled by Midea. Like many other reviewers here, after receiving the card and activating the card, I have been unable to redeem this card or any portion of it at various retailers. I’ve tried submitting payment by entering as a credit and also as a debit, to no avail. I’ve tried purchases for various amounts between $50 and $305. I’ve checked that my address matches that of what vendors/ websites have listed- nothing! Only get message that there is an issue with the payment method and the transaction did not go through. I can go to the myprepaidcenter website and I can see the card has a balance of $305. I then had the funds transferred to physical card. After receiving the physical card, I then again tried using it again, with the same exact results as with using the virtual card. As reported, it's simply impossible to reach an actual person, no email address for customer service, and the phone has an automated system with no option to speak with a representative or report an issue, etc, it's just an endless loop repeating the available balance. How are these people getting away with this? Obviously with an 87% 1 Star rating, I’m not alone. There should be a class action suit against this company.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello there,
We’re very sorry to hear about your experience and understand how frustrating it must be to have difficulty using both your virtual and physical card, especially after trying multiple times and not being able to reach support. We will help you get this resolved as quickly as possible. To securely review your case and assist further, please check your email for a message from noreply.notifications@trustpilot.com and follow the instructions to provide your details. Once we receive your information, our team will investigate and work with you toward a solution.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/26/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Request to Restore Two Accidentally Deleted High-Balance Cards ($1,920 each)
I require immediate assistance from My Prepaid Center customer support.
On yesterday (06/23/2026), I logged in my account and found most of my cards with balance $0. Thinking that these cards are either expired or do not contain money in them, I deleted two live cards from my "My Cards" panel. Both these two cards carry $1,920 balance and are not expired.
I immediately recognized my mistake, and now when I am trying to retrieve the card by using retrieval link, every time I entered the verification code I get this error:
"Oops. We're unable to process your request at this time. Please try again later."
I tried many times, with different browsers, in incognito mode, with different codes, but the same error persists.
I just wish to get back these two cards in my account. All the money is present in those two cards, as I did not spend it yet. Can you help me restore the access to my $3,840 total balance?
Please assist me. I will provide all the necessary verification information like last 4 digits of the card, emails, etc.
Thanks.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hi Frank,
We’re sorry to hear about this experience and understand how concerning it must be to lose access to your cards with a remaining balance. We’re here to help you get this resolved as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we have reached out requesting additional information needed to locate your account and assist with restoring access to your cards. Once we receive your details, we will continue working with you to resolve this issue.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/25/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I got a $50 virtual master prepaid card…
I got a $50 virtual master prepaid card (Pathward). Card activated. Unfortunately, it's not working in India, even though the agreement mentions 2% transaction fee for international transactions. Authentication getting failed on most of the marketplaces like Amazon, Apple etc.
I tried reaching helpline and they are not available in Indian Demography.
Worst experience ever!! Waste of money!!
After little bit of research, it's impossible to use virtual international cards in India as they require 3D authentication.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Naveen,
We're really sorry to hear about your experience with your virtual prepaid card and understand how frustrating it must be when transactions don’t go through as expected, especially for international use. Let me help you with this. So we can take a closer look at what may be causing the authentication issues and provide the right assistance, please check for an email from noreply.notifications@trustpilot.com and reply with the requested details. We will help you get this resolved as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/25/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Debit card looks real, but I haven't found a way to actually spend it.
I got an email about a Facebook User Privacy Settlement, so I followed the link and got a virtual prepaid debit card for $38.14. It said it was only good for online purchases. I can see the card number, the CVV, and date of expiration. I tried buying something for about $40 from Amazon, but Amazon no longer splits purchases between cards, so my purchase was declined. I tried adding $38.14 to an Amazon gift card. This was also declined. I tried emailing customer service, but no answer three days later. I can log into myprepaidcenter.com and see the balance and any transactions there. It shows no transactions at all, so I can't tell why my attempted transactions were declined. I don't have Google Pay or Apple Pay. Why can't they just send me some form of money I can actually spend?
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Kenneth,
We have read your review and understand how frustrating it must be to receive your virtual prepaid card, see the balance available, and then experience declined transactions when trying to make purchases online. We know how confusing it can be when attempts do not appear in your transaction history and when you are unable to get a timely response from support. Situations involving split payments or certain merchant restrictions can sometimes impact how cards are processed, and we would like the opportunity to review your specific case in detail and provide clear guidance on how your funds can be used successfully. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to securely gather your information and assist you further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/24/2026:**
Hello Kenneth, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
I redeemed a prepaid virtual card… that doesn't work.
I redeemed a prepaid virtual card through my company's rewards program and successfully activated it on the MPC website. I was also able to add it to PayPal without any issues, and PayPal's verification charge was processed successfully. However, every attempt to make a purchase—either directly with the card or through PayPal—has been declined across multiple websites.
I have tried contacting customer support, but I have been unable to get assistance due to repeated "we don't recognize your information" errors and the inability to reach a live representative. At this point, I am concerned that I have lost that money and for a company that handles customer's money, this is not acceptable.
Update: Upped up the stars as the agent replied very quick (usually same day) to my ticket and resolved the issues so I was able to finally use the card.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Jose,
We have read your review and truly understand how frustrating it can be to successfully activate and link your virtual card, only to have transactions declined and encounter difficulties reaching support. We know how concerning it must feel to worry about the status of your funds, especially after multiple purchase attempts and verification steps appeared to work correctly. Our goal is to ensure your card functions as expected, and we would like the opportunity to investigate what may be causing these declines and the issues accessing assistance. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to securely gather your information so we can locate your account and provide the support you need as quickly as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/24/2026:**
Hello Jose, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Scam company
Scam company. Unable to use the card anywhere. Tried to use it with Amazon for the exact amount, and it gets constantly declined. Called the number on the card and there is no way to get in touch with a person. Terribly company that is running a scam.
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Nyimul,
We have read your review and are truly sorry to know about the difficulties you experienced trying to use your card, as well as the frustration with declined transactions and challenges contacting support. We understand how this situation may feel concerning and want to assure you that this is not the experience we aim to provide. We would like to look into this matter for you and assist in getting it resolved. Please check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we have reached out requesting additional details so we can better assist you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/23/2026:**
Hello Nyimul, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Horrible experience
Horrible experience. My card was working fine a couple months ago, but suddenly stopped working recently. I keep trying to buy something but it keeps declining. I lost 15$
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Królicki,
We have read your review and truly regret to know that your card, which was previously working, has recently been declining transactions and caused you frustration, including the loss you mentioned. This is certainly not the experience we want for our customers, and we understand how concerning this situation can be. We would appreciate the opportunity to review your case in detail and help resolve the issue as quickly as possible. Please check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we have reached out requesting additional information needed to assist you further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/23/2026:**
Hello Królicki, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Activated Card, Available Balance, No Way to Complete Transactions
I received a virtual Mastercard through MyPrepaidCenter from my employer with a balance of nearly $600.
I successfully activated the card, registered my information, and the balance is visible in my account. However, I have been unable to use the card on Amazon.com. Amazon initially accepts the card and indicates that it is validating the payment with the issuer, but later cancels the order with a "failed payment authentication" message.
What is particularly confusing is that these transaction attempts do not appear anywhere in the MyPrepaidCenter transaction history, and the card balance remains unchanged.
The most frustrating part has been trying to get support. The phone support options only lead to automated recordings and have not helped me troubleshoot the issue or reach a representative. I have been unable to find an effective way to get assistance with a card that appears activated and funded but is not completing transactions.
I would appreciate it if someone from MyPrepaidCenter could review this issue and provide a way to contact support or investigate whether there is a problem with the card.
June 26th 2026 update:
I originally left this review because my $600 virtual Mastercard from MyPrepaidCenter would not work on Amazon.
Hawk Incentives replied saying the issue was that I tried to save the card as a payment method and that the card is only intended for one-time purchases:
“To use the card successfully, please enter the card information during the checkout process instead of saving it to your Amazon payment profile.”
That explanation does not match my experience.
I first tried using the card directly during Amazon checkout to purchase a product. When that failed, I tried using it to reload my Amazon gift card balance instead. That failed as well. At no point was I simply trying to save the card to my Amazon account.
What's even more confusing is that Amazon doesn't really offer a way to use a new card as a one-time payment without adding it to your payment methods. Their response suggests I should do something that Amazon's checkout process doesn't appear to allow.
So from my perspective, this virtual Mastercard is simply not usable on Amazon.
If you're considering redeeming your Awardco points for one of these prepaid cards because you plan to shop on Amazon, I would strongly advise against it. They worked for me in the past, but something has clearly changed.
I'm now stuck with a $600 virtual card that I can't use for the purpose I redeemed it for. Whether this is due to a restriction that isn't clearly disclosed or an incompatibility with Amazon, the result is the same: I have a $600 prepaid card that is effectively useless to me.
I won't be redeeming my Awardco points for one of these cards again.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Carolina,
I’m sorry to hear about the trouble you’ve experienced using your card, and I understand how frustrating that must be, especially after successfully activating it. Let me help you get this resolved as quickly as possible. We would appreciate the opportunity to review your card and investigate why the transaction is not completing. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve sent a secure request to gather your information so we can assist you further and work toward a resolution.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/23/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Worst prepaid card center ever
Worst prepaid card center ever! I have $35 in prepaid cards and I can't use it anywhere!!! What a ripoff!!!!
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Heather,
We’re sorry to hear about your experience and understand how frustrating it must be to have difficulty using your prepaid cards. Let me help you get this resolved as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather a few details needed to assist you further and ensure your cards can be used successfully.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/23/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I received a non reloadable prepaid…
I received a non reloadable prepaid card from my blue rewards. It supposedly had $25 preloaded on it. Went to MyPrepaidCenter.com to activate it. Put in my info and got an error. couldn't be activated. Didn't try to contact company since it was free.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hi Shannon,
I’m sorry to hear about the trouble activating your prepaid card, and I understand how frustrating that must be. We would really like to help you get this resolved and ensure you can access your funds. Please check your email inbox, including spam or junk folders, for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather some additional details needed to assist you further. Once we receive your information, we will do our best to resolve this as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/23/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Absolutely awful been trying to…
Absolutely awful been trying to activate my digital Visa Mastercard for a week now with the support is literally stupid as a box of dog schit it's like they're reading off a script because the six I talked to said the same exact thing absolutely bull crap
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello,
We have read your review and understand how frustrating it must be to experience ongoing issues activating your digital Visa or Mastercard, especially after multiple interactions with support that did not meet your expectations. We know how important it is to receive clear, effective assistance, and we regret that your experience has left you feeling this way. Situations like activation difficulties can often be resolved once we review the specific details associated with your card. We kindly ask that you check your email from noreply.notifications@trustpilot.com, as we have reached out to securely collect your information and work toward resolving this matter for you as quickly as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/18/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
I would give this company a negative…
I would give this company a negative star.
Definitely set up to not pay you. A balance on their website but a zero balance when I try to process through Amazon. Wonder if someone is hacking in to just pay who they want.
Customer service half hour holds. No resolution of any issues.
This is how many sites pay so they do not have to release funds. How is this legal? Where does the money go we cannot obtain?
This is what begets a debt driven, dollar devaluing, inflationary country.
What do you want me to change? I have a "gift card" that does not work. Do not have hours to waste my time on the phone or trying to solve a problem I did not create.
I guess go back to how things were done about 5 years ago. When things worked. I am not the only one complaining. It is your problem. Fix it! No more wasting time!
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Evelyn,
We have read your review and understand your concerns regarding the balance discrepancy between our website and your attempted Amazon transaction, as well as the frustration with wait times and the lack of resolution you experienced. We know how important it is for funds to be accessible and for transactions to process correctly, and we want to clarify that prepaid cards can sometimes encounter compatibility limitations with certain merchants, including Amazon, due to billing address requirements or authorization processes. We also want to assure you that funds are never selectively withheld, and situations like this can typically be explained and reviewed with the right details. We encourage you to reach out to us directly so we can investigate your card activity further and work toward a proper resolution.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/18/2026:**
Hello Evelyn, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Impossible to use funds
Just like so many of the reviews here, I received a physical visa gift card in the amount of $300. Activated it on the website and tried to use it on Amazon for the full balance -- declined. Tried again for $50 and it worked once but not in the subsequent attempts (using various different amounts). As reported, it's simply impossible to reach any person, no email address for customer service and the phone has an automated system with no option to reach a person/ report an issue, etc, it's just an endless loop repeating the available balance.
This is super frustrating.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Marcelo,
We have read your review and understand how frustrating it must be to experience inconsistent transaction approvals after activating your $300 Visa gift card, especially when initial attempts partially worked and others were declined. We also recognize your concern about the difficulty reaching a live support representative and the limitations you encountered with the automated phone system. Please know that your experience is not what we aim to provide, and we would like to investigate this further for you. To proceed, we kindly ask that you check for an email from noreply.notifications@trustpilot.com, as we have requested additional details there to securely review your case and assist you directly.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/17/2026:**
Hello Marcelo, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Card expired but funds don’t expire
Card expired but funds don’t expire. Website and number on the card are there’s but they “don’t service” it. Illegal to not honor funds after expiration
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Michael,
We have read your review and understand your concern regarding the card expiration and the remaining funds, as well as the difficulty you experienced when attempting to use the contact details provided. We know how frustrating this situation must feel, especially when you expect continued access to your balance, and we take these matters seriously. To properly review your case and clarify what may have occurred, we kindly ask that you check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we have reached out to securely gather your information. Once we receive your details, we will investigate further and work with you to provide the appropriate assistance.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/18/2026:**
Hello Michael, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Their quality has dropped even worse than I could have imagined
The credit card that I made from the Facebook settlement will not be accepted on Amazon to buy an Amazon eGift card, which is the only way to get a proper full balance clear from prepaid cards.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Patryk,
We are sorry to read your review and understand your frustration regarding the virtual card from the Facebook settlement not being accepted on Amazon, especially when you were expecting to use it to fully clear the balance. We know how important it is for your card to work smoothly across merchants, and we would like the opportunity to review what may be causing this issue and provide guidance. Please check your inbox (and spam/junk folder) for an email from noreply.notifications@trustpilot.com, as we have reached out to securely gather the necessary information to further assist you. We appreciate you bringing this to our attention and look forward to helping resolve it.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/15/2026:**
Hello Patryk, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Card gets declined - no support options to talk to anybody
I had a card for a small amount - and it keeps getting declined.
There was only a phone number for lost cards 844-340-1929- I called it twice and was on the phone for ten minutes total going in circles with the bot while it just regurgitated the information that was already on the website - there was no way to talk to anybody or send a support email. The only option is a physical address to mail correspondence. I guess its so difficult so that people get discouraged from trying to use it.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Nick,
We have read your review and understand your frustration with your card being declined and the difficulty you experienced when trying to reach support through the phone system. We recognize how discouraging it can be to feel limited to automated options and not have a clear way to connect with a representative or receive assistance, especially when you are trying to use your funds. Please know that we want to help get this resolved for you as quickly as possible. Kindly check your email, including spam or junk folders, for a message from noreply.notifications@trustpilot.com, as we have reached out to request additional details needed to locate your account and assist further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/14/2026:**
Hello Nick, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Contacted them multiple times about how…
Contacted them multiple times about how the card kept getting declined and they kept telling me a bunch of stuff about how I wasn’t using it correctly or at the right place, well out of curiosities I checked the balance of the card, turns out it wasn’t working because there was no money on the card, they sent me a used card with the proxy number 6039530422431016416, this is insane
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Celeste,
We have read your review and understand how concerning it must have been to experience repeated declines and then find a zero balance when you expected available funds, as well as your concern about the card details you mentioned. We know how important it is for your card to function correctly and for the balance to be accurate, and we sincerely regret the frustration this situation has caused. We are already working on your case based on your previous review, and we kindly ask that you check your email for an update from us, as our team is actively investigating this matter and will continue assisting you until it is resolved.
Warm regards,
Josh R.
Myprepaidcenter.com
AWFUL!
AWFUL!! I USED THIS TO TRANSFER MONEY TO MY BANK, SUDDENLY IT STOPS WORKING, PLUS I CAN'T USE THIS ANYWHERE NOW, SO IT'S JUST A USELESS CARD. AWFUL WEBSITE, AWFUL SERVICE, NEVER USING THIS AGAIN!! SCREW OFF
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hi there,
We’re sorry to hear about your experience and understand how frustrating it must be to have issues transferring your funds and using your card. We would like to help get this resolved as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request additional details needed to assist you further. Once we receive your information, our team will investigate and work towards a solution for you.
Regards,
Maurice V.
Myprepaidcenter.com
Company of Shit & Lies!!!
I have been trying to use my card for days now and everytime I sign in the keep making me put the card # in and when I do they always say :Err-4002: Sorry, we can't activate that card. Please try again. If you have already activated your card and created a profile, please log in to view your balance, or if you have received a virtual card, go back to the email you received after the card activation and use the link provided. good thing it was for only 20.00 or I would be on them like flies on shit, so keep your 20.00!!!
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Brenda,
We’re really sorry to hear about your experience and understand how frustrating this must be, especially when you’re unable to activate your card. We would truly like the opportunity to help you get this resolved as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to securely gather your information and assist you further. Once we receive your details, we’ll work with you to address the error and ensure your card can be used properly.
Regards,
Maurice V.
Myprepaidcenter.com
won't let you activate physical card
won't let you activate physical card if try to call customer service won't even recognize the card and it is automated so you can't even get a real person to help. worst way to send a gift card from using another company's products ever seen. avoid like the plaque its worthless remove that star it's not worth 1
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear William,
We’re sorry to hear about your experience and understand how frustrating it must be to have trouble activating your physical card and reaching support. This is certainly not the experience we want for our customers, and we appreciate you taking the time to share your feedback. We would like the opportunity to look into this further and help resolve the issue, but we’re unable to locate your details based on the review alone. Please check your inbox (including spam or junk folders) for an email from noreply.notifications@trustpilot.com, and reply with the requested information so we can assist you directly. We’re here to help and work toward a resolution as quickly as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/03/2026:**
Hello William, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
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