Simon H. was precise on offering an ideal stairlift for my health requirements. We Needed many specific tech features to make it a good fit, Simon worked with the home office to provide something... Mehr ansehen
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Das sagen Bewerter
Afternoon , very well presented pointed out a few things I had not thought about like it being slimline and having it encased so I could easily wipe it down no greasy bits to look at. Good price , g... Mehr ansehen
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The service offered was fantastic. The surveyor Julie was lovely, really knew her job & gave us great advice. We were quoted a good price & were given an installation date straightaway so no waiting... Mehr ansehen
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Although we have not chosen My Mobility company for the stairlift to be installed because we are actually looking to rent rather than buy outright. I would like to express my thanks to Mr Mike Carro... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
My Mobility UK is your trusted nationwide provider of affordable, reliable stairlift solutions. We help families across the UK regain their independence at home with a wide range of new and reconditioned stairlifts, tailored to fit every type of staircase — straight, curved, or outdoor. We pride ourselves on delivering honest advice, transparent pricing, and rapid service. Every stairlift we install includes: - A minimum 12-month warranty - Free survey and no-obligation quote - Professional installation by qualified engineers - 24/7 support for aftercare and servicing Whether you're looking for a quick install, a second-hand stairlift, or expert guidance for a loved one, we're here to help, with no pressure and no pushy sales tactics. We also provide: - Stairlift removal and buyback services - Installation within days, not weeks - Flexible finance options, subject to eligibility Thousands of families trust My Mobility UK because we put care, convenience, and cost at the heart of everything we do. 🌐 Learn more at mymobilityuk.co.uk 📞 Call us on 0800 129 9191 to speak to a friendly advisor
Our promise to you
Vom Unternehmen geschrieben
- We’re committed to our customers!
- We have a longstanding commitment to treat every customer with respect, support, and kindness.
- Quality you can trust
- We provide reliable stairlifts, installed by professionals, with honest advice and transparent pricing.
- Here when you need us
- Our friendly team is available to answer questions and provide aftercare whenever you need it.
Our installation promise
Fast, professional fitting
Get your stairlift expertly installed within days of order confirmation.
Kontaktinformationen
5 Roydsdale Way, BD4 6SE, Bradford, Vereinigtes Königreich
- 0800 129 9191
- office@mymobilityuk.co.uk
- mymobilityuk.co.uk
Trusted Stairlifts, Great Value
4.7
Hervorragend
222 Bewertungen
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
My mobility UK survey visit
My Mobility UK rep, Mike Carroll was very polite, and extremly knowledgable about all products available. Several solutions offered at great packages. Thank you for yout time.
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Thank you so much for taking the time to leave such a kind and honest review about your experience with our representative, Mike. Your feedback means the world to us—and to Mike, who was thrilled to hear your appreciation!
We’re proud to have team members like Mike who go above and beyond to provide exceptional service. Your support not only motivates us but also helps others feel confident in choosing us.
Ordered stairlift paid over £1775 never heard anything
Ordered stairlift paid over £1775 in deposit over phone, money came out straight away, but a week later still no email to say I have paid, no phone calls to arrange appointment. Cancelled my contract now waiting on refund. Paid by credit card so if not refunded on time will contact bank.
Very disappointed, sales man was good but let down after. We have all phone calls recorded as well.
13/10 25, called customer service as told to, no call back, no help, no response, no refund.
Please save yourself from the hassle of dealing with this company. 3 emails now sent still no reply.
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi Helen Marie,
I’m really sorry for the worry and inconvenience this has caused. You should have received a prompt confirmation and a call to arrange your appointment, and it’s clear we’ve fallen short here.
We’ve sent a private Request for Information via Trustpilot so we can securely confirm your details and locate your order on our system. As soon as we have this, we’ll review the timeline (including call recordings), confirm the payment status, and, if your cancellation is approved, ensure your refund is processed without delay. We will provide you with a clear timescale in writing.
If it’s easier, please call our Customer Care team on 0800 129 9191 and mention this review so we can prioritise your case.
— MyMobilityUK Customer Care
Darren came to assess for a stairlift…
Darren came to assess for a stairlift that we needed. From the outset Darren was warm friendly and very helpful. Darren gave me all the information and support and discussed safety issues and put my mind at ease helping me come to an informed decision. I was very happy with employing the company to fit my stairlift and they are coming in a few days what a relief!
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Dear Jane,
Thank you so much for your kind words and for taking the time to share your experience. We're absolutely delighted to hear that Darren made such a positive impression—he truly embodies the values we hold dear at My Mobility UK: compassion, clarity, and care.
We understand that choosing a stairlift is a big decision, and it's wonderful to know that Darren was able to provide the reassurance and information you needed to feel confident and safe. Your comfort and peace of mind are exactly what we strive for.
We’re thrilled to be installing your stairlift soon and hope it brings you the freedom and ease you deserve in your home. If you ever need anything else, we’re just a phone call away.
Warmest regards,
The My Mobility UK Team
Simon Hazael was excellent and thorough
Simon Hazael was efficient, friendly and very knowledgable. He didn't overwhelm us with technology but covered the things we needed to know and answered all our questions. He also didn't oversell the things Mum didn't need. We were very happy to make a decision to go ahead with My Mobility UK. Very professional and Tall!
25. September 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Thank you so much for choosing us to fit your mum’s stairlift. We truly appreciate your trust in our service and are delighted to have been a part of making her home more accessible and comfortable.
It was a pleasure to have our surveyor, Simon Hazael, visit and assist with the process. We are glad the visit went smoothly and met your expectations.
If you have any questions or need further support, please don’t hesitate to get in touch. We're always here to help.
Good stair lift, easy to use, well installed.
No pressure to purchase and prompt efficient installation, good product easy to use and full instructions given at the installation.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Thank you so much for choosing My Mobility UK for your stairlift purchase. We’re truly honoured to have been part of making your home more accessible and comfortable. We’re committed to ensuring your stairlift delivers safety, reliability, and peace of mind for years to come. If you have any questions or need support, our friendly team is always here to help.
Warm regards,
The My Mobility UK Team
Excellent explanation
Excellent explanation. Answered all questions efficiently. Simon Hazel was very knowledgeable about the product.
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi Rebecca,
Thank you so much for taking the time to leave a review for Simon Hazael. Your feedback means a lot and helps others understand the value he brings. We're truly grateful for your honest review.
Utterly jarring and awful experience…
Utterly jarring and awful experience with a consultant from this company. He was incredibly rude to my mum and incredibly patronising. If this is who they are sending out to homes, I’d advise avoiding them at all costs.
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Dear Jenny,
Thank you for taking the time to speak with us about this matter.
We are very sorry for the experience your mum had with one of our consultants — this falls far below the standards we expect from our team. Please be assured that the matter has been addressed internally through our procedures to prevent it from happening again.
We wish you and your family all the very best for the future.
Kind regards,
The My Mobility UK Team
Great company
Julie was very helpful. Quality curved stairlift at a very good price. Would highly recommend. Thank you
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi Amy,
Thank you so much for your kind words. We’re delighted to hear that Julie was able to help you and that you’re happy with both the quality and value of your new curved stairlift. Your recommendation means a great deal to us.
Warm regards,
The My Mobility UK Team
Informative and helpful…
A most informative and helpful representative, answered all my questions fully. Made me aware of options without pushing the product. Friendly, polite and professional.
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi Carol,
Thank you for your lovely review. We’re pleased to hear that our representative provided clear and informative guidance without any pressure. Friendly, polite, and professional service is precisely what we strive for, and it’s wonderful to know your experience reflected that.
Warm regards,
The My Mobility UK Team
First class service
First class service from start to finish every thing explained fully to us
Installation was stress free and very quick and easy
The stairlift options were very good and well priced and we had a good choice
Would recommend whole heartedly thank you
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi Bobby,
Thank you for your fantastic review. We’re delighted to hear that you found the service to be first-class from start to finish, with clear explanations, stress-free installation, and a good choice of well-priced options. Your wholehearted recommendation means a great deal to us.
Warm regards,
The My Mobility UK Team
Helpful and gave great information.
Simon H the surveyor was helpful and gave great information.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi Joanna,
Thank you for your feedback. We’re so pleased Simon was able to provide helpful advice and clear information during your survey. We’ll make sure your comments are shared with him.
Warm regards,
The My Mobility UK Team
Today
Today, I had a new stairlift installed, and I am immensely grateful to you for the exceptional service provided by the wonderful technician who was incredibly friendly and reassuring. I truly cannot recall a more positive experience.
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi Hannah,
Thank you so much for your lovely review. We’re thrilled to hear that our technician made the installation such a positive and reassuring experience for you. It’s wonderful to know you’re so pleased with both the stairlift and the service.
Warm regards,
The My Mobility UK Team
Very friendly and efficient
Very friendly and efficient service from Simon Hazel
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi Mrs Moss,
Thank you for your kind review. We’re delighted to hear that Simon provided such a friendly and efficient service. We’ll be sure to pass your feedback on to him.
Warm regards,
The My Mobility UK Team
Fantastic survey carried out by SHazael…
Fantastic survey carried out by SHazael he was on time, polite, efficient and informative and helped me to choose the correct stairlift for my needs
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi Judy,
Thank you so much for your excellent review. We’re delighted to hear that Simon was punctual, polite, and efficient, and that he successfully guided you in finding the stairlift best suited to your needs.
We’ll be sure to share your kind words with him — feedback like yours means a lot to our team.
Warm regards,
The Affordable Stairlifts Team
stay clear of this company after our experiance
I am writing to raise a formal complaint regarding the stairlift we purchased from you on 29th July for my parents. We urgently needed this due to my father breaking his hip and being in hospital at the time, and while I appreciated the speed of installation, the product since then has been unacceptable.
Issues with the Stairlift
• The stairlift broke down on the very same day it was installed.
• I contacted your office, and while customer services were helpful and engineers attended promptly, the machine continued to develop faults throughout the first week which continued and is still faulty to this day 08/09/25
• On one occasion, it broke down with my mother stuck halfway up, and on another, the chair swivel broke at the top, leaving my father unable to get off safely.
• Multiple faults followed, including the remote controls repeatedly failing. Motor Being Replaced, Chair Being replaced, Foot rest being replaced, Remotes still broken today
• The stairlift itself also appeared very old and not fit for purpose, despite being sold as reconditioned.
• Throughout this, I dealt with your engineer, Paddy, and later with Mitch. Both were initially understanding of my parents’ vulnerable situation. Mitch assured me that if the issues could not be resolved, the stairlift would be collected, and a refund or replacement provided.
• Paddy went on holiday for a week, and during this time the stairlift seemed to work. However, on his return, he texted asking for the balance of payment. This was the first correspondence I had received about payment, and due to my mother being admitted to hospital that weekend, I was unable to respond immediately.
• When I did reply, I explained the delay and again highlighted the problems with the remotes. I also made it clear that my parents had lost confidence in the machine and wanted it removed.
This is where the situation escalated:
• Despite Mitch agreeing to personally assess the situation next week, Paddy turned up unannounced at my parents’ property.
• My father told him he should not be there, but he insisted he had a “legal duty” to attend when a fault was reported.
• When I spoke to him on the phone, he became angry , saying he “didn’t give a damn”, that he was “out of pocket”, and that he would be removing the stairlift regardless of what Mitch had said.
• I had to tell him to leave immediately or I would call the police, due to the distress this caused and the vulnerability of my parents. Thankfully, he left after this.
• I called Mitch again on the 04/09/25 but have had no answer, reason I have now written this review as my email has been ignored
I have kept screenshots of his correspondence, which I have already shared with Mitch, as evidence of how I and my parents have been treated.
Given the repeated faults, the risk and distress caused to my parents, and Paddy’s wholly unprofessional behaviour, we have lost all confidence in both the product and your company.
We therefore request the following:
1. A full refund of the deposit paid.
2. The stairlift to be collected, but only once we have arranged for a replacement from another provider (to avoid leaving my parents without essential access to their bedroom and bathroom).
I am extremely disappointed that a situation which began with good customer service has deteriorated in this way. My parents have been more than patient, and I regret not acting sooner on their wish to reject the stairlift from day one. Still heard nothing from anyone about my complaint 08/09/25
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi Liz,
We are deeply sorry to hear about your experience and the distress it has caused you and your parents. This is not the level of service or support we ever want our customers to feel.
Please be assured that we take your complaint very seriously. Our team has tried to contact you today and again this evening, and we will continue to try tomorrow to reach you directly so we can resolve this matter as quickly as possible.
Your feedback about the product issues and the behaviour described will be thoroughly investigated, and we are committed to finding a solution that addresses your concerns and restores your confidence.
In the meantime, if you are able, please get in touch with us on 0800 129 9191 and ask for Mitch so we can prioritise this for you without further delay.
Sincerely,
The My Mobility UK team.
Excellent service
Made the initial enquiry about a stairlift on Saturday evening, less than a week later it's fitted. Excellent service with every step. Tim who i spoke to initially was very helpful, Julie that came to visit for our appointment was lovely, she explained everything and was very knowledgeable. Then finally Jack that fitted the stair lift did an excellent job. Would definitely recommend My Mobility
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi Ellen,
Thank you so much for your excellent review. We’re delighted to hear that from your very first enquiry through to installation, everything went smoothly and quickly. It’s great to know that Tim, Julie, and Jack each made such a positive impression — we’ll be sure to share your kind words with them.
We’re thrilled that your stairlift was installed within the week and that you’d recommend us to others. Your feedback means a great deal to the whole team.
Warm regards,
The My Mobility UK Team
ABSOLUTELY AVOID
If there was 'no stars' I would press that. Two sides to every story, we know, but suffice to say STEER CLEAR of this company. It is the good engineers who have any successful reviews for 'My Mobility UK's' name. The after sales is abysmal and they tell lies.
Fact. I remain very disappointed, though after much wrangling got my money back. Never again.
My Google review was replied to by this ‘company’ as follows (before I copy this on to here I wish to point out that at NO POINT have I said the stairlift was installed incorrectly or faulty, I had the most excellent engineer, Brian). I was simply miss-sold the stairlift for the width of the stairs and my disability and frame. Lots of ‘phone calls and emails ignored at the outset. Then they set ‘Mitch’ on the case - this is where lies come into play. “Gone the extra mile”? No! Read on….
Hi Gaynor
Thank you for your comments
We tried to get the stairlift to work for your specific individual needs and we felt went the extra mile to get things resolved. At no point was the stairlift installed incorrectly or faulty and when we established it couldnt meet your specific individual needs we agreed a full refund and removal of the lift which did take longer than anticipated to organise due to engineer availability for which we have apologised for and do so again now.
We are pleased this matter is now closed and we wish you well for the future
Kind Regards
MyMobilityUK
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi Gaynor,
We are very sorry to hear that you are disappointed with your experience. While we’re pleased that the engineer who attended, Brian, delivered a professional service, we regret that the stairlift itself was not ultimately the right solution for your individual needs.
As you have noted, the stairlift was not installed incorrectly or faulty, but after establishing that it could not meet your specific requirements, we agreed to a full refund and arranged for the removal of the lift. We recognise that the timing of this took longer than it should have, and for that we apologise once again.
It was never our intention for you to feel ignored or misled, and we apologise for any distress this situation may have caused. We are glad that the matter has been resolved with a refund, though we regret that the overall experience has left you disappointed.
We wish you well for the future.
Kind regards,
The My Mobility UK Team
How a salesrep visit should be
Trevor Kirkpatrick was the rep who came to my mothers house to measure up for a stairlift. Very knowledgeable and clear with all his information.
We were happy to go ahead with his offer and the fitting was set for just over 2 weeks later.
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi Darren,
Thank you for your kind review. We’re so pleased to hear that Trevor provided clear, knowledgeable advice and made the process straightforward for your mother. It’s great to know you felt confident moving ahead, and we look forward to completing the installation soon.
We’ll be sure to share your feedback with Trevor — he’ll be delighted to know he made such a positive impression.
Warm regards,
The My Mobility UK Team
Outstanding consultation with Mike…
Outstanding consultation with Mike Carroll on Sunday, 27 August. Very well informed. Expert in the field, able to give appropriate advice. A pleasure to have in the home and get matter resolved.
17. August 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi James,
Thank you for your kind review. We’re delighted to hear that Mike provided such an outstanding consultation and that his expertise and advice made the process smooth and reassuring. It’s great to know you felt comfortable and well looked after throughout.
We’ll be sure to pass on your feedback to Mike — he’ll be very pleased to know he made such a positive impression.
Warm regards,
The My Mobility UK Team
Excellent service from start to finish
Excellent service from start to finish. Great value and reconditioned stairlift was as good as new. Fitting was clean , quick and on time.
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi Paul,
Thank you for your fantastic review. We’re so pleased to hear that you found our service excellent from beginning to end and that your reconditioned stairlift feels as good as new. Providing great value along with a clean, quick, and punctual installation is exactly what we aim for.
We truly appreciate your feedback and will be sure to share it with the team.
Warm regards,
The My Mobility UK Team
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