Amazing! Instead of having to wait for and attend a G.P. Appointment, I spoke to a lovely pharmacist who went though my symptoms and prescribed me the appropriate medication. It’ll be here tomorrow so... Mehr ansehen
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This website presents itself as working with the NHS and giving you a fast and easy way to speak to a pharmacist and get a prescription for antibiotics for cystitis. But you do not get an actual presc... Mehr ansehen
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Had not heard about this service until today, and it is so great! I have mobility issues and find getting to my GP difficult. With this I had an appointment within 30 minutes and I didn’t need to leav... Mehr ansehen
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What a great service , who ever set this service up thank you so much , so much easier than going through health centres and GPs I work 12 hour shifts and are not always able to go Gp or health centre... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
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Vereinigtes Königreich
- mylocalsurgery.co.uk
4.4
Hervorragend
522 Bewertungen
Bittet Kunden um Bewertungen
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Hat 97 % seiner negativen Bewertungen beantwortet
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This website presents itself as working…
This website presents itself as working with the NHS and giving you a fast and easy way to speak to a pharmacist and get a prescription for antibiotics for cystitis. But you do not get an actual prescription for antibiotics because it does not tie in with your NHS App app. You cannot go and pick up the prescription from your local pharmacy. You have to have it delivered with no guarantee of even next day delivery. If you need antibiotics, you would need to be starting them immediately. This is a ridiculous scenario so I am now left in pain and the antibiotics that may or may not turn up tomorrow!
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hi Sharon,
Thank you for taking the time to share your feedback, and we're sorry to hear that your experience has been frustrating, especially when you're dealing with the discomfort of cystitis.
We completely understand your concerns and appreciate why you were expecting to be able to collect a prescription from your local pharmacy. While we work with the NHS to provide remote consultations, any medication prescribed through our service is dispensed by our partner pharmacy and sent by delivery, rather than being issued as an NHS prescription that can be collected locally.
Our website explains how prescriptions are supplied through our service, but we're sorry if this wasn't clear or did not meet your expectations.
Our standard delivery aim is the next day and we appreciate that when you're experiencing difficult symptoms, waiting for treatment can be particularly challenging.
Thank you again for your feedback. We're sorry that your experience did not meet your expectations, and we hope you're able to get the care and treatment you need, and we wish you a speedy recovery.
Warm Regards,
The My Local Surgery Team
Convenient and reliable service
I love this service. Very convenient, very pleasant and friendly pharmacists with next day delivery of my prescription. Cannot fault this service.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hi Letitia,
Thank you so much for your lovely review! It really means a lot to hear that you've had such a positive experience with our service. We're so glad you've found it convenient and that our pharmacists have made a great impression. It's also great to hear the next-day delivery has been working well for you.
Thank you for choosing our service, and we look forward to helping you again whenever you need us.
Warm Regards,
The My Local Surgery Team
my daughter just had a consultation…
my daughter just had a consultation with the pharmacist after a three day sore throat which has now resulted in large puss field lumps all over her tonsils. She doesn’t have a fever per se she was told to rinse with salt water. After my daughter questioned it was a superficial sore throat because of these puss filled lumps the pharmacist said to be honest I wouldn’t be able to provide you antibiotics because they would be delivered. So now I’m wondering whether he was avoiding the antibiotics because he knew the situation would be raised that he wouldn’t be able to provide them immediately. Heading over to a face-to-face pharmacy first consultation now. This is just a bit of a warning for anyone going to this service thinking that it is the NHS pharmacy first immediate treatment. Because they are unable to provide you any medication and it will be delivered and by the looks of it there’s huge delivery delay delays.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hi Hayley,
Thank you for taking the time to share your experience, and we're sorry to hear about your daughter's sore throat and that the consultation left you feeling concerned.
We appreciate why you might feel that way, and we'd like to reassure you that our pharmacists' prescribing decisions are always based on their clinical assessment and what they believe is the safest and most appropriate treatment. The availability or delivery of medication should not influence whether antibiotics are prescribed.
Our service slightly differs from the NHS Pharmacy First service available in community pharmacies, where medication can often be supplied immediately. If a prescription is issued through our service, it is dispensed and sent by delivery rather than being collected in person.
We're sorry that your experience did not meet your expectations, and we appreciate your feedback. We hope your daughter feels better very soon.
Warm Regards,
The My Local Surgery Team
2 star review due to delivery delays
Consultation and offered advice/issue of prescription good and would warrant a 4 star review, But use of delivery system bad - reviews indicate numerous occasions when delayed by delivery company. Yes it happened ot me. Suggestion for future you offer to send the prescription to a local chemist to enable same day collection
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hi Alan,
Thank you for bringing this to our attention, and we're very sorry that you experienced delays with your prescription, especially while you were in pain.
To clarify, your appointment took place on 7 July, and we dispatched your prescription to our courier partner the very same day so it could reach you as quickly as possible. Unfortunately, there was an unexpected issue on the courier's side, where the parcel missed the scheduled trailer. As a result, instead of being delivered on 8 July as planned, it arrived on 9 July.
We completely understand how frustrating this must have been, and we sincerely apologise for the inconvenience caused.
To help prevent situations like this in the future, we've since switched to a different courier partner to provide a more reliable delivery service.
Regarding prescription collection, we appreciate the suggestion. It's something we're actively considering for the future. At the moment, we work with a network of partner pharmacies, so offering a collection service will take some time to implement, but it's certainly on our roadmap.
Thank you again for your feedback. We truly appreciate you taking the time to share your experience, as it helps us continue to improve our service.
Warm Regards,
The My Local Surgery Team
Antwort von My Local Surgery
Hi Victoria,
Thank you for your review! We're so pleased to hear that you found the service easy and simple to use. That's exactly what we aim for! We really appreciate your feedback and are delighted that you love it.
Thank you for choosing our service, and we look forward to helping you again whenever you need us.
Warm Regards,
The My Local Surgery Team
Fantastic from start to finish
I got an immediate online appointment. The pharmacist was helpful, knowledgeable and very kind. And the prescribed medicine arrived the next morning. Fantastic service from start to finish.
28. Juni 2026
Antwort von My Local Surgery
Hi Alice,
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience from start to finish.
It's great to know you were able to book an appointment quickly, found the pharmacist helpful, knowledgeable, and kind, and received your medication promptly the next morning.
We truly appreciate your kind words and your support. Thank you for choosing our service, and we look forward to helping you again whenever you need us.
Warm Regards,
The My Local Surgery Team
Helpful & responsive
Helpful, knowledgeable and responsive. Great service.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hi Helen,
Thank you for your kind review! We're delighted to hear that you found our team helpful, knowledgeable, and responsive.
Your feedback means a great deal to us, and we're so pleased you had a great experience. Thank you for choosing our service, we look forward to helping you again in the future!
Warm Regards,
The My Local Surgery Team
Impressed with the speed
Impressed with the speed I had a phonecall but not impressed with delivery time delivered to work while we were closed . Didn't get the medication till the Monday when I got back to work
28. Juni 2026
Antwort von My Local Surgery
Hi Howard,
Thank you for taking the time to share your feedback. We're pleased to hear that you were impressed with the speed of your consultation.
We're sorry to hear that the delivery timing wasn't as convenient as expected. We understand how frustrating it must have been for your medication to be delivered while your workplace was closed, resulting in a delay before you could collect it.
We appreciate your feedback and will use it to help improve our service. Thank you for choosing us, and we hope to provide you with a better experience in the future.
Warm Regards,
The My Local Surgery Team
After trouble getting video & sound…
After trouble getting video & sound working Ii was told to contact my doctor so not really any advantage this time
25. Juni 2026
Antwort von My Local Surgery
Hi Eric,
Thank you for your feedback. We're sorry to hear that you experienced technical difficulties with the video and sound during your consultation. We understand how frustrating that must have been.
Our pharmacists always aim to provide the safest and most appropriate advice. In some cases, they may recommend that a patient sees their GP or another healthcare professional if further assessment is needed.
We appreciate your feedback, as it helps us improve both our service and our consultation experience.
Warm Regards,
The My Local Surgery Team
Such a Great Service!!!
Had not heard about this service until today, and it is so great! I have mobility issues and find getting to my GP difficult. With this I had an appointment within 30 minutes and I didn’t need to leave the house! Highly recommend this if it’s for non urgent issues that can wait for a day or so (medication is sent out to you, by post)
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hi Charly,
Thank you so much for your wonderful review! We're delighted to hear that our service made accessing healthcare easier for you, especially given your mobility issues.
It's great to know you were able to get an appointment quickly and receive the care you needed from the comfort of your home. We really appreciate your recommendation and are pleased that our service could make a positive difference.
Thank you for choosing us, and we look forward to helping you again whenever you need us!
Warm Regards,
The My Local Surgery Team
Antwort von My Local Surgery
Hi Susan,
Thank you for your kind words! We're so pleased to hear you had a great experience with our service. We really appreciate you taking the time to leave us a review, and we look forward to helping you again whenever you need us.
Warm Regards,
The My Local Surgery Team
Amazing
Amazing! Instead of having to wait for and attend a G.P. Appointment, I spoke to a lovely pharmacist who went though my symptoms and prescribed me the appropriate medication. It’ll be here tomorrow so just as quick as my local pharmacy. The pharmacist explained how to use the medication and how long to take it etc. I’m really very happy with the whole experience
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hi Gemma,
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our service. It's great to know that our pharmacist was able to provide you with the support, advice, and treatment you needed without the wait for a GP appointment.
We're also pleased that your medication is arriving so quickly and that you felt confident in how to use it after speaking with our pharmacist. Thank you for taking the time to share your experience, it means a lot to our team. We wish you a speedy recovery!
Warm Regards,
The My Local Surgery Team
Amazing Service
What an amazing service that i was not aware of until today. Booked a consultation slot, had a consultation, medication being delivered by DPD tomorrow. Brilliant
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hi Tracey,
Thank you so much for taking the time to leave such a wonderful review. We're truly delighted to hear that you discovered our service and that your experience exceeded your expectations.
Making healthcare more accessible, convenient, and straightforward is at the heart of what we do, so it's incredibly rewarding to know that you were able to book a consultation, speak with a pharmacist, and have your medication arranged for next-day delivery—all in a way that felt seamless and efficient.
We really appreciate your support and look forward to being here whenever you need us in the future.
Warm Regards,
The My Local Surgery Team
Absolutely amazing service
Absolutely amazing service. I spoke to a lovely pharmacist who asked me a few questions for my health concern. So much faster than troubling my GP
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hi Linda,
Thank you so much for your wonderful feedback. We're delighted to hear that you found our service fast, convenient, and helpful. Our pharmacists are always happy to provide professional advice and support, and it's great to know they were able to assist you with your health concern.
We appreciate your feedback and look forward to supporting you again should you need us in the future.
Kind regards,
The My Local Surgery Team
Lost antibiotics
I was prescribed antibiotics and advised that they would arrive the next day. DPD initially confirmed next day delivery. Then it changed to the following day. Then it just advised there was a problem. I contacted My Local Pharmacy who confirmed an issue with DPD and advised that they would cancel the order and resend for the next day. Again no delivery. I contacted My Local Pharmacy again. This time I was advised that I would need another consultation as too much time had now passed for a replacement. They booked a short notice appointment while I was on a business call. At this point I gave up as it will be 5 days since the initial prescription and I will consult my GP. It’s a great service when it works but when it goes wrong they do not seem to be able to rectify problems effectively.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hi Kim,
Thank you for taking the time to share your experience. We're very sorry to hear about the delays and frustration you experienced, especially when trying to obtain antibiotics in a timely manner. Your prescription was dispatched promptly and in good faith on the same day as your consultation. Unfortunately, due to issues with DPD's delivery service, there were unexpected delays that were outside of our control. We completely understand how frustrating this must have been. To try and resolve the situation, our team arranged a short consultation with a pharmacist so that a replacement prescription could be issued and dispatched via a faster delivery method. Unfortunately, the timing wasn't convenient for you, and the appointment was cancelled as you chose to seek assistance from your GP instead.
We appreciate your feedback and thank you for holding us accountable. Experiences like yours help us identify where we can improve. As part of those improvements, we are transitioning to Royal Mail delivery services to help reduce the risk of similar issues occurring in the future. We sincerely apologise for the inconvenience caused and hope you were able to receive the treatment you needed. We would welcome the opportunity to provide you with the level of service you expected should you choose to use us again.
Kind regards,
The My Local Surgery Team
Quick and responsive telehealth service
Very easy to set up, simple video consultation for small symptoms (sore throat in this case) with fast prescription service available.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hi Harvey,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the service easy to set up and that the video consultation process was simple and convenient. It's also great to know that you were able to access advice and treatment quickly for your sore throat.
We appreciate your feedback and look forward to supporting you again should you need us in the future.
Kind regards,
The My Local Surgery Team
I want to write a complaint regarding…
I want to write a complaint regarding to get to see my Dr, who is Dr Gupta. I have to either wait 3 weeks for a triage, or 5 weeks face to face. It’s not write, I only want to see her as she knows all my ailments. Any other Dr does not read my notes at triage. I have to explain why I can’t have certain meds, they are giving me, that’s their job not mine. Dr Gupta is very thorough in all she does, and followed up with a call after a week to see how I’m getting on. To see your Dr should be made easier. Also this time I had to book to see her as 2 of my meds were stopped and given another, Dr Gupta had not authorised this, why would this happen without her knowledge, this should be looked into
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hi Nita,
Thank you for your feedback. It looks like this review may have been left in error, as we are My Local Surgery and our service is provided by registered pharmacists rather than Dr Gupta.
If you intended to review a different service, we would be grateful if you could update or redirect your feedback to the correct provider so it can be addressed appropriately.
If you believe this is for our service and would like any assistance, please feel free to contact us directly and we’ll be happy to help.
Kind regards,
The My Local Surgery Team
Friendly pharmacist, caring support team
Friendly pharmacist, quick dispatch! Had an issue with DPD and they did not deliver same day, so I requested treatment from the local pharmacy instead and My Local Surgery were so apologetic and understanding, processing a swift refund and many well wishes for me to get better.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hi Lucia,
Thank you so much for taking the time to share your feedback. We are really sorry again for the issue you experienced and we sincerely apologise that we let you down on this occasion. We completely understand how frustrating and upsetting this must have been, especially when you were relying on receiving your medication without delay.
We’re very glad to hear that you were able to get the support you needed locally, and it’s reassuring to know that our team were still able to help resolve things for you as best as possible in the circumstances.
We truly appreciate your kind words, and we wish you a smooth and speedy recovery. If there is anything else we can do to support you, please don’t hesitate to reach out.
Warm Regards,
The My Local Surgery Team
I’ve been waiting for my antibiotics…
I’ve been waiting for my antibiotics since Monday, June 15, and they still haven’t arrived as of today, Thursday, June 18. It’s absurd to have to wait so long to receive medicine that I need—I’m not taking it just for fun. I’ve tried to get in touch with them, but no one is helping me resolve the issue. I’d just like a refund so I can try to get the medication somewhere that can provide it more efficiently. DPD tells me it’s the pharmacy’s fault, and the pharmacy tells me it’s DPD’s responsibility. It’s absurd that when you’re sick and feeling unwell, you have to go through additional stress just to try to get medication you’ve already paid for.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hi Michelle,
Thank you for taking the time to share your feedback with us.
We are truly sorry for the inconvenience and frustration this situation has caused. We completely understand how disappointing it must have been to be expecting your prescription and then experience issues with the delivery despite providing clear instructions. Please accept our sincerest apologies for letting you down on this occasion.
This is not the level of service we aim to provide, and we are genuinely sorry that your experience fell short of the high standards we set for ourselves.
To provide some clarification, your prescription was dispatched on the same day in good faith. Unfortunately, DPD encountered issues with the delivery despite the instructions that had been provided. While the delivery process itself was outside of our direct control, we fully appreciate that this does not change the inconvenience caused to you, and we are very sorry for the impact this had.
When you contacted our Customer Service team on the 18th, we discussed the available options with you, including arranging a replacement and processing a refund. We can confirm that the refund has now been processed. Please allow 1–2 working days for the funds to appear in your original payment method.
Once again, we would like to sincerely apologise for the inconvenience and disappointment caused. We value your trust in us and are very sorry that we did not provide the experience you deserved on this occasion.
Kind regards,
The My Local Surgery Team
Friendly listened dealt with fast…
Friendly listened dealt with fast antibiotics to my door
Definitely use service again
Didn't need to leave my house
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hello Clare,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you found our service friendly, efficient, and convenient. It's great to know that you received your antibiotics quickly and that we were able to help without you needing to leave your home. Providing fast, accessible care and delivering medication directly to your door is exactly what we aim for, so it's wonderful to know that we met your expectations.
We really appreciate your feedback and look forward to supporting you again in the future.
Kind regards,
The My Local Surgery Team
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