Myjapanesehome Bewertungen 

350
TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

The quality of the product is what I was hoping for, something that I don't handle like it will break, I feel comfortable drinking out of the sake set. I've seen others mention, and I agree, that co... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Hard to know the size if u have not a tape beside u,.. perhaps showing it beside an average hand size would be useful. It was my mistake, I actually ordered from estimation... 😆 Wouldn't advise it!... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Fantastic selection of Japanese goods! My wind chimes came quickly and the price was great - I would highly recommend this shop to anyone with an interest in high quality Japanese craftsmanship! I ha... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I ordered the Damascus Knife Nyu. It arrived quickly and was packaged very well. The knife is beautiful, incredibly sharp, and so nice to hold. It's weighted perfectly in the handle and very ergonomic... Mehr ansehen

Unternehmensdetails

  1. Haushaltswarengeschäft

Vom Unternehmen geschrieben

My Japanese Home, a reputed online store, deals in a wide range of Japanese styled products like Japanese Tableware, Japanese Kitchen Tools, Japanese Living Room and Japanese Décor items.


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

350 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 84 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.2

Alle Bewertungen

(350)

68 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 2 von 5 Sternen

Disappointed

Disappointed. Item was sent from China and took a long time to be delivered. The description was 'Japanese Teapot', so I assumed it would have been made in Japan. Item was not nearly as as attractive as that on the website.

15. September 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The quality of the items is…exceptional

The quality of the items is exceptional. When I followed up to confirm order status the team responded with clear information as to where my order was up to and when to anticipate shipping.

Items are custom made which I was not aware of initially, this may lead to some customers perceiving a delay. My recommendation is be patient it is worth it! 100% will shop here again!

3. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Nice linen

Product took a little.longer to arrive than expected and information during the wait was limited,
The products are good

21. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

I ordered

I ordered, I waited, it took a little longer than expected
Now it is here I am VERY happy with the knife indeed !!!

24. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Misleading and unreliable delivery window

This company is NOT trustworthy. I left a review on 11 July around order delivery. We are now July 31. Delivery window 1-4 Aug. Still no delivery in sight. This is a scam!! Below are all the edits I made.

We are now the 28th and still no delivery. Delivery window now changed to 28-31 July. Delivery window changed from 16-20 July to 21-24 July. As of 22 July the delivery window has now changed to 22-25 July! On 24 July the window is now 24-27 July. This seems like delaying tactics. I ordered and paid on 26 June. Think twice before buying from this company. They've had my money (just under £200) for over a month (26 June-28 July) and I have still not received my order.
On Shop tracking app - the status is still 'waiting for details' which probably means the order has not been despatched. Poor and slow service. And unreliable delivery dates window. Wasting time having to be at home 16-25 July with no assurance it's ever going to turn up!!! Japanese Home - stop treating your customers so badly
Note Japanese Joke only started processing my order after I posted this review. And Kevin (customer service) seems to be AI

26. Juni 2026
Bewertung ohne vorherige Einladung
Myjapanesehome-Logo

Antwort von Myjapanesehome

Thank you for contacting My Japanese Home.

Your order has been shipped and is on its way.

We already informed you that your package might be delayed, but you can rest assured that it is on its way and will arrive.

Once the package arrives in your country, it will be handed over to Evri for local delivery.

You can track your package in the tracking details.

https://parcelsapp.com/en/tracking/H06R4A0190273485

https://www.evri.com/track/parcel/H06R4A0190273485/details

We apologize for any inconvenience.

We are not an artificial intelligence; currently, customer service is managed exclusively by people. We apologize for the shipping delay, but as you know, your package is on its way.

Furthermore, you can rest assured that your order's shipping date is not related to your Trustpilot review.

Please contact us with any questions.

Sincerely, Kevin.

Bewertet mit 1 von 5 Sternen

They sell cheap stuff made in china

They didn’t ship out items for two weeks since my order. Extreme lacking of communication. I’ve reached out via emails and their ins account and only received an email response a week after stating the order had been processed, but no shipping confirmation a week after. Everyone should avoid buying from here. Not seeming legitimate

They claimed they’re Japan products but items are shipped from China. Fault ads.

6. Juli 2026
Bewertung ohne vorherige Einladung
Myjapanesehome-Logo

Antwort von Myjapanesehome

Thank you for contacting My Japanese Home.

We apologize for the delay in shipping your order.

We replied to your email and told you the following:

Dear Hannah Huang:

Thank you for contacting My Japanese Home.

We understand your concern, but please rest assured, the delay is due to the fact that curtains are sometimes made to order.

You will receive tracking information for your package in the coming days.

For any questions, please contact us.

Your order is currently in transit, and the tracking number is:

https://parcelsapp.com/en/tracking/SPXSYD104600937242

We apologize for the shipping delay, but you'll see that we are legitimate and you'll be very happy with your purchase.

Apologies for the inconvenience.

For any questions, please contact us.

Sincerely, Kevin.

Bewertet mit 4 von 5 Sternen

My sake set rocks

The quality of the product is what I was hoping for, something that I don't handle like it will break, I feel comfortable drinking out of the sake set.
I've seen others mention, and I agree, that communication about shipping and how long it might take should be more up front. I was fine waiting a few weeks, but did not quite realize that was the wait time when I was purchasing it. Tracking the package helped a little, but going through customs means an exact delivery date is hard to get.
One suggestion to improve the website: my sake set did not come with a storage box, which I did not need anyway, but consider recommending a box to go with the purchase when people buy a boxless set.

17. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Item never arrived, and payment wasn’t refunded

I placed an order for a single, $18 item and it didn’t arrive for 2 weeks, so I contacted the company. They didn’t reply to my first email at all. After my second email, they said *I* had to follow up with their shipping company because their shipping company was unable to deliver the package and I hadn’t been available. (This makes no sense because I live in a building that has 24 hour door service to accept packages. And obviously I am not responsible for tracking down a company’s mis-shipped items.)
But I actually wanted the $18 item I had paid for, so I attempted to follow up with their shipping company. But their site forced me to subscribe to some kind of news service in order to proceed!
I emailed the company again, to report how ridiculous this whole experience had been, and I never heard back from them. (So they only replied to 1 of my 3 attempts to contact them.) I filed a dispute with my VISA company. I was charged $18 and have yet to receive any product at all, or an appropriate response from the company about the problem.
Note: About 3 weeks later, after submitting my VISA dispute, I suddenly received an $18 refund from the company with no offer to send me the item I had been trying to buy, no apology for all the drama and wasted time, and no clarification on why they didn't rectify the situation before I filed a VISA dispute.
Lastly: per below, the company is asking me for info so they can refund me, but they haven’t read my review which clearly says I was already refunded. This is an excellent example of how their customer service operates. They are not paying close attention to anything at all. At all.

21. Juni 2026
Bewertung ohne vorherige Einladung
Myjapanesehome-Logo

Antwort von Myjapanesehome

Thank you for contacting My Japanese Home.

Please contact us and tell us who you are and your order number so we can resolve your issue quickly.

We are viewing your review on Trustpilot, but we don't know who you are or what your order was. We requested information about you through Trustpilot, but you didn't provide us with any details to help you.

Please provide us with this information, and if you haven't received your package, we will issue a full refund without any problem.

For any further questions, please contact us.

Sincerely, Kevin.

Bewertet mit 5 von 5 Sternen

Simply excellent

I am impressed by the way my orders were handled and delivered. What I have ordered so far is of a very good quality and usefulness.
I recommend the company without hesitation.

23. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Money stealing scammers

I placed an order and a month later I still did not receive my item. The tracking was never updated nor did I receive any order updates.
When I emailed to say I didn't receive my order they LIED to me and claimed that it had been delivered.
I can't see how they came to that conclusion because when I have checked my tracking number it still says that my order is being prepped and nothing about being sent out.

31. Mai 2026
Bewertung ohne vorherige Einladung
Myjapanesehome-Logo

Antwort von Myjapanesehome

Thank you for writing your review on My Japanese Home.

We regret your negative shopping experience.

Due to a computer error with the logistics company, the package was not sent. This is very strange and has not happened before. Don't worry, you are right and we have cancelled your order.

Due to a logistical error, the package was never shipped.

We have already processed your refund.

We apologize for the inconvenience.

Please contact us with any questions.

Sincerely, Ewan, Customer Service Department

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