Couldn’t be more happier , bag is just what I wanted , fantastic price, delivery was speedy and quick Massive choice of colours at affordable prices. Wouldn’t hesitate to use this 5* company again... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Purchased the Fjallraven Kanken Hip Pack in the colour Ultramarine. After first use walking to and from work (less than a 3min walk) bag is marked contacted customer service and they told me this was... Mehr ansehen
First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... Mehr ansehen
Unternehmen hat geantwortet
I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.
Kontaktinformationen
J & S House, CW9 7LU, Northwich, Vereinigtes Königreich
- 01606359100
- info@myfoxbag.com
- myfoxbag.com
4.0
Gut
374 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
great service
27. März 2023
Antwort von My Fox Bag
Thank you Keely! We really appreciate it.
Kind regards
My Fox Bag
Antwort von My Fox Bag
Thank you for the 5 star review and thank you for your order.
Kind regards
My Fox Bag
Excellent service and fast delivery
Excellent service and fast delivery. Love the backpack!
25. März 2023
Antwort von My Fox Bag
Hi Katerina,
Thank you so much for leaving this 5 star review, and thank you for your order! We're really pleased you're so happy with your new Kanken!
Kind regards
My Fox Bag
I am very happy with the order
I am very happy with the order! delivery to Armenia by royal mail was 8 working days + 4 days of local delivery. The backpack is very beautiful, I ordered it in flint grey colour, I thought it would be too light, but the colour turned out to be perfect! The store offers a wide range of products and the customer service was excellent! So, I highly recommend my fox bag store!
12. April 2023
Bewertung ohne vorherige Einladung
Antwort von My Fox Bag
Hi Anya,
We're really pleased that you're happy with your purchase and that the colour is perfect for you! Thank you for your order and for taking the time to leave this review!
Kind regards
My Fox Bag
The item has still not been delivered
18. März 2023
Antwort von My Fox Bag
Hi,
Having looked at the tracking, we are pleased to see that your parcel arrived the following day! This was under the estimated shipping time stated at the point of purchase.
Thank you very much for your order!
I really liked the backpack
I really liked the backpack, the color everything is perfect, but when the package arrived they told me that I had to pay the customs
18. Februar 2023
Antwort von My Fox Bag
Hi,
Information about customs is on our website - we do not charge UK tax on international orders, and on top of this we can see that a discount of 15% was given on your order. Please check prior to ordering from any international company, what duties may be payable locally.
If you're from Mexico, make sure you got the right order and prepare yourself for paying import fees.
There was no disclaimer I'd need to pay the import fees and even if I'd want a refund, shipping it back would have cost me just as much as the products I purchased. There should be a disclaimer before you buy it or maybe a calculation on how much you'd need to pay for import fees.
20. März 2023
Antwort von My Fox Bag
Hi Carlos,
Whilst we're sorry to hear that you weren't expecting any duties, we do make it clear on our website that duties are payable by the customer in countries outside of the EU. This information is on our FAQ page.
When purchasing from outside your country, we would always recommend checking your country's import fees - every country has its own thresholds and for this reason we kindly ask that you check prior to ordering.
In order to reduce the costs for our customers, we offer a free shipping service and also we do not charge VAT to international customers.
Recommended
Fjallraven store in Manchester is the best! Customer service is so good. We bought a bag instore and bought more online. Happy to recommend the backpacks we bought. My nieces were very happy with their backpacks.
15. März 2023
Antwort von My Fox Bag
Hello,
Thanks so much for the amazing review, we really appreciate your amazing custom.
Kind regards,
My Fox Bag.
Good Experience
They had a good selection of bags with the color I wanted and quick shipping.
1. März 2023
Antwort von My Fox Bag
Hello M,
Your glowing review means so much to us, thanks for being a superb customer.
Kind wishes,
My Fox Bag.
Antwort von My Fox Bag
Hey Karin.
Thanks so much for the amazing review, we really appreciate your amazing custom.
Kind regards,
My Fox Bag.
Antwort von My Fox Bag
Hello Diana,
Thanks for the amazing review, we really appreciate your custom and we look forward to seeing you shop with us next time!
Kind regards,
My Fox Bag.
I ordered my bag 26 days ago
I ordered my bag 26 days ago. Order 80010398 . I was advised delivery would take between 5 and 12 days. I still do not have my bag…..
17. Februar 2023
I haven’t received what I ordered yet
I haven’t received what I ordered yet. It has been almost 3 weeks since I received the message that you sent my order.
22. Januar 2023
Antwort von My Fox Bag
Hi,
As per our email to you, due to the cyber attacks on international shipments with Royal Mail, your gloves were shipped with Deutsche Post. As most businesses had the same idea and also switched couriers, this led to an unprecedented surge in demand with these couriers and has also resulted in a backlog in their systems.
We understand how frustrating this is and appreciate your patience whilst we await delivery. It really is frustrating for our business also, as we make every effort this end and always dispatch within 1 working day. Negative reviews through no fault of our own can be damaging and we really do wish we could do something to speed up these services.
It does look as though networks are now catching up and hopefully getting back to normal.
Well packaged and arrived sooner than…
Well packaged and arrived sooner than expected.
20. Januar 2023
Antwort von My Fox Bag
Hello Huw,
Thanks for the amazing review, we really appreciate your custom and we look forward to seeing you shop with us next time!
Kind regards,
My Fox Bag.
Overall experience
Overall experience, great price, well stocked and arrived promptly. I was kept informed throughout.
26. Januar 2023
Courier tracking is very poor
Courier tracking is very poor. There is no update for the past 10 days. The company reverted on my query but nothing can be done by them also. Nonetheless i would have liked it to be more proactive in following up with the courier.
26. Januar 2023
Antwort von My Fox Bag
Hi,
As per our communication with you, the cyber attacks on Royal Mail caused the Royal Mail network to shut down completely for 3 weeks. As a result of this, we, and many other retailers, transferred our international shipments to Deutsche Post. This in turn lead to a backlog in their networks too. I can see from the tracking your parcel was scanned again yesterday so it is in transit to you. We are so sorry it is taking a little longer than expected and appreciate how frustrating this is.
Kind regards
It took a very long time to be…
It took a very long time to be delivered. And yet I still have not receive my purchased items.
7. Februar 2023
Antwort von My Fox Bag
Hello Alexandra,
I hope you are well, there have been global delays with all couriers and they are working through a backlog right now, this situation is unfortunately out of our hands.
I have checked your tracking and this has updated recently, so hopefully, this will be with you soon.
Kind regards,
Jordan.
Antwort von My Fox Bag
Hey Stephen,
Thanks so much for the amazing review, we really appreciate your amazing custom.
Kind regards,
Jordan.
Never received it, edit: received
Never received it
Edit: My bag finally came in! Aside from shipping taking a couple of weeks, the bag itself is great! Looks fantastic, thanks.
6. Februar 2023
Antwort von My Fox Bag
Hello Alexandra,
I hope you are well, there have been global delays with all couriers and they are working through a backlog right now, this situation is unfortunately out of our hands.
I have checked your tracking and this has updated yesterday, so hopefully, this will be with you soon.
Kind regards,
Jordan.
Antwort von My Fox Bag
Hello Hani,
Thanks so much for the amazing review, we really appreciate your amazing custom.
Kind regards,
Jordan.
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