MyFirst Bewertungen 4’760

So,
I Initially put a review here about avoiding this company, this was on the back of a number of stressful phone calls, miscommunication, misunderstanding and a car company that started the snowball rolling by trying to sell a dodgy car.

After getting to the right person though (Matt) who was very apologetic, empathic, and I have to say very understanding about the rage I displayed in phone calls ( he listened back) we came to a resolution. Thank you to Matt for taking this time and reviewing all the issues and explaining things to me, and having the patience with me.

Although we are not taking insurance with My First now ( due to the car) I wouldn’t rule them out in the future.

It just shows they are still companies out there willing to help and understand circumstances, my faith has been restored.

Excellent service from Cole answering all my safety questions regarding my daughters insurance in a friendly manner and helping me understand fully how the Theo works and collects data thank you for putting my mind at rest

Very helpful and were able to answer my question straight away. I wasn’t sat on the phone waiting to get through for ages I was probably waiting about 2 minutes. Great service

Jess was lovely friendly and even managed to have a bit of a laugh while remaining fully professional and efficiently meeting my customer needs

Lily was fantastic with me , was very polite and explained things so well . Top top customer service

Horrible service, rude employees, cancelled my insurance due to them giving me a faulty black box in which we asked for a new one and instead of doing so cancelled my insurance via email , not even a phone call. The pricing is ridiculous paying over 4 thousand when other companies was more than half that amount , I was refunded less than half despite only being with them for 3 months. I strongly recommend you use this company ☺️

Taking out an insurance policy for my 17yr old son was made so much easier by Jasper and his colleague , everything was fully explained.. I mean insurance prices are still extremely high for a new driver but felt more assured that it was the right company to go with because of Jasper!

Tom was brilliant he took his time with me to get my first full license car insurance and get me on the roads as soon as possible at the lowest price

Lucas was really easy to talk to, friendly and was extremely helpful in finding the right policy for me

Great customer service from Lucas he was very helpful in giving me all the options and very patient whilst I thought about which one to go with

The person that I was dealing with was excellent and really easy to communicate with and willing to work with you to find the best quote for you

Charged a £400 deposit for a 18year old, found way better deals for under half the price the next year and tried to cancel to be told that the cancellation quote is £232!!! More than i pay monthly while i was being quoted £60 a month elsewhere without a black box in my second year of driving. Id recommend avoiding them, or at most using them for your first year and leaving before the second. Customer service was nice but the cancellation fee and prices they offer in the second year are absolutely extortionate. Expensive deposit, hunt you down for mileage and can find cheaper better options out there.

Tom was a pleasure to deal with and genuinely felt like he was giving me the best possible service and price . I completely appreciate speaking to a person over anything Ai generated. Would highly recommend 👌🏻

Very helpful and got it all sorted in 20 minutes

Called up My First to change a few details, Cole answered and was profession quick and effective. Very helpful and would going with my first insurance because of the friendliness and the efficiency of the team.

Very polite and helpful

Everything was sorted very quickly.

Lucas was absolutely amazing in helping me find the best quote for new driver insurance!

Great customer service helped and made sure everything was sorted and fixed

very lovely and nice