Julie, thank you, I believe you have impacted my life beyond the call of duty today you went above and beyond to provide advice and help on how to manage my debt via a charity. My rare disease has le... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Thank you Martin for your incredible support when I contacted you on Friday evening. Absolute delight to deal with yourself and you made what I thought would be a difficult call such an easy and smoot... Mehr ansehen
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The advisor was very helpful, gave me all the options available. They understand people’s circumstances especially at this moment in time. This company has the customers best interest at heart and do... Mehr ansehen
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This company is great at their job. Understanding and appreciation what a problem it is when a telephone company request payment when not actually owed, when not with them and ongoing query. So they p... Mehr ansehen
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Unternehmensdetails
Über EP Financial Solutions
Vom Unternehmen geschrieben
Helping you find a way forward
Financial difficulty can happen to anyone. A change in circumstances, an unexpected expense, or simply the rising cost of everyday life can make managing commitments more difficult than expected. If you've heard from us, we're here to help you understand your options and find a way forward.
Everyday People Financial Solutions (EP Financial Solutions) works on behalf of trusted brands to support their customers, typically when an account has fallen into arrears. Our role is to understand your circumstances and work with you towards a solution that is affordable, realistic and sustainable.
We listen. We don't judge.
We understand that talking about money can sometimes feel difficult. That's why our trained specialists take the time to listen and understand your individual circumstances. We'll talk through your situation with you, consider what you can reasonably afford and help identify an appropriate way forward.
There isn't a one-size-fits-all answer. Everyone's circumstances are different, and the support we provide is centred around finding a solution that works for your situation.
Support built around real life
Our goal is to make dealing with financial difficulty feel more manageable. That means treating you with respect, communicating clearly and giving you the opportunity to tell us when something has changed. If you're struggling, we'd encourage you to speak with us so we can understand what's happening and explore the support available to you.
We're committed to delivering a customer experience built around compassion, understanding and sustainable outcomes.
Everyday People Financial Solutions is authorised and regulated by the Financial Conduct Authority and is part of the Everyday People Group of companies.
How can we help?
Find out more about EP Financial Solutions, manage your account online, or get answers to some of our most frequently asked questions.
Kontaktinformationen
9 George Square, G2 1DY, Glasgow, Vereinigtes Königreich
- 0141 846 0765
- contactus@MyEPFS.com
- myepfs.com
4.6
Hervorragend
490 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The customer service advisor was really helpful
The customer service advisor was really nice and helpful her name was Komal and she provided a great service, she listen to my problems and comes up with a great solution. Thank u
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for taking the time to leave feedback. We are really pleased to hear about your positive experience.
We will make sure your feedback is shared with Komal. Thank you again for recognising the service you received.
Professional, yet friendly and understanding team.
They are quite understanding and don't charge more money to customers.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for the feedback. We appreciate that you have taken the time to provide a review.
Utterly useless ..
Utterly useless i set up a payment agreement with this so called professional company and so far there is nothing good to say as I keep getting calls from them. They are pests if they cannot set things up properly whats the point in them
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and appreciate you bringing this to our attention.
Based on the information in your review, we believe we have identified the account in question. After reviewing the case, we can see that an error was made initially by our advisor. We sincerely apologise for this and take full ownership of the mistake.
Unfortunately, we are unable to contact you by email as that communication channel has been unsubscribed on the account. A manager from our team will therefore attempt to call you today to explain what has happened.
If you would prefer to arrange a convenient time for a call, please let us know, via complaints@myepfs.com and we will be happy to accommodate.
Thank you again for bringing this to our attention and giving us the opportunity to put things right.
Excellent very helpful agent
Excellent very helpful agent
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for the feedback. We are very pleased to know our team member was very helpful.
First time speaking with EP financial…
First time speaking with EP financial the male advisor i spoke with was very polite understanding, informative.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
We are pleased to know our team member was polite, understanding and informative. Thank you for taking time to provide this feedback.
Excellent..................
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thanks for the feeedback, it's appreciated.
Very helpful and understanding
They were very helpful and made me understand the circumstances of what the problem was, they politely explained it over the phone and resolved the issue straight away with me, thankyou to the polite gentleman I spoke to over the phone
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
We’re pleased to hear the issue was clearly explained and resolved quickly for you. It’s great to know you found the service polite and helpful. Thank you for the review.
Very Good people
They actually care, it means a lot ❤️
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
We’re glad you felt supported. If you need anything further, we’re here to help.
The advisor was very supportive and…
The advisor was very supportive and listened and sorted the error out .
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
We’re really pleased to hear that our advisor was supportive, took the time to listen, and was able to resolve the issue for you. We appreciate the feedback.
Nice kind company to deal 🤝 thank you
Nice kind company to deal 🤝 thank you
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
It’s great to hear that you found us kind and easy to deal with. Providing a supportive and respectful experience is very important to us, so your feedback means a lot to the team.
Pursue already settled debts
I paid the balance directly to the original company and the debt was settled in full. Despite this, EP Financial Solutions have continued to contact me for over a month claiming the balance is still outstanding.
I have now informed them twice in writing that the account was settled and provided proof of payment, yet they continue to send messages saying it has not been cleared. This is extremely poor administration and suggests their records are not being updated properly.
Being contacted repeatedly about a debt that no longer exists is stressful and unnecessary. A debt collection agency should at minimum ensure its information is accurate before pursuing people for payment.
Based on my experience, communication has been unprofessional and disorganised, and their internal processes appear seriously out of date. I would strongly advise others to keep clear records and written proof of any payments made if dealing with this company.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Update: Thank you for supplying your reference via Trustpilot. We have now located the account and will shortly send an email to the address we hold on record with further information.
In the meantime, we are raising a complaint on your behalf with our client to establish why the balance update has not been received.
We appreciate you bringing this to our attention and will work to resolve this as quickly as possible.
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We’re very sorry to read this. We would never intentionally continue to contact someone regarding a balance that has already been settled, and we fully appreciate how frustrating this must feel.
We’d really welcome the opportunity to investigate this properly and put things right. We’ve reached out to you directly via Trustpilot, please share your reference number with us through that private message and we’ll look into this as a priority.
Good service
Shaun who I spoke to was very helpful and very professional
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for taking the time to share your feedback. We’re delighted to hear that Shaun was helpful and professional in supporting you.
We really appreciate you getting in touch and sharing your experience.
Spam operator
This company keeps ringing me but no answer when I pick up. I don’t have any debt & the person they want to contact is not me. Total spam methods of communication.
I can’t find a way to contact them without giving my details, which I really don’t think they need to know.
This is the message.
Hello, we are calling from EP Financial Solutions to speak with J Zel&@$ka. If you are available to speak to one of our advisors, please press one. Otherwise, please call us back on 01418460860. Quoting reference number 151031573. Thank you.
If you read this, please stop calling me.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for taking the time to leave a review, and we’re sorry for the frustration this has caused.
We want to reassure you that this is not spam. Occasionally, the contact details we are provided are incorrect, which can result in us contacting someone who is not the intended person. We appreciate how inconvenient this can be and apologise for that experience.
Any identity and verification checks are in place solely to protect the personal data of the individual we have been asked to support. If you are not the correct person, you do not need to share any personal information with us.
There are several options to remove incorrect contact details. You can visit https://contactus.myepfs.com, enter the reference number, select the option confirming you are the wrong person, and provide the phone number you would like removed. Alternatively, you can call the number provided and our team will remove the number for you, or email contactus@myepfs.com with the reference number and the phone number that should be removed.
While we can identify the reference mentioned in your review, we’re unable to confirm which phone number you’d like flagged as incorrect from the review alone.
We’re sorry again for the inconvenience caused, and thank you for bringing this to our attention.
Called at 8.30 in the morning.
Called at 8.30 in the morning.
Refused to say what the call was about or what they do unless I disclose private personal information.
I requested a copy of the phone but was told "we are not a data processor, so I will have to go the so called creditor to request a copy of the call!!! Mind blowing false.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you raising your concerns.
We take matters relating to data protection and call handling very seriously. We would like to clarify that we typically act as a data processor on behalf of our client rather than as the data controller.
For data protection reasons, the information we are able to disclose during a telephone call is restricted unless standard identity verification questions can be completed. This is to ensure personal information is protected in line with data protection requirements.
At this stage, we are not yet able to locate the specific interaction from this review alone. We have reached out to you via Trustpilot, and if you are able to provide a reference number or confirm the telephone number used for the call directly to Trustpilot, this will allow us to locate the correct account, retrieve the relevant call recording, and investigate your concerns fully.
Once our review is complete, we will respond in writing using the contact details held on the account. Thank you for bringing this to our attention and for giving us the opportunity to investigate.
Very nice and very professional and…
Very nice and very professional and very polite Albert Moore.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you, for your kind feedback. We’re really pleased to hear that you found our service professional, polite, and positive.
Great service very efficient and…
Great service very efficient and helpful friendly staff getting you sorted with any issues well recommended
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for your kind feedback. We’re really pleased to hear that you found our service efficient and helpful, and that our team were friendly and able to support you with any issues.
My experience was excellent.
My experience was excellent,very understanding and helpful customer service.very considerate and an excellent problem solver.
I'm a very happy customer
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for sharing your experience. We’re delighted to hear that you received such understanding and helpful customer service, and that our team were considerate and able to support you effectively.
We really appreciate your feedback and the time you’ve taken to leave this review.
The lady I spoke to was so helpful and…
The lady I spoke to was so helpful and understanding cannot say same for other debt companies who are threatening and pushy ( won't name names ! ) but this lady today was just so helpful and understanding of my personal circumstances
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for taking the time to share your experience. We’re really pleased to hear that the colleague you spoke with was helpful, understanding, and took the time to listen to your personal circumstances.
Supporting people with empathy and respect is very important to us, so it’s encouraging to know this came across in your interaction. We appreciate your feedback and are grateful you chose to share it.
No body wants a debt recovery firm…
No body wants a debt recovery firm getting in contact , but as far as they go every correspondence ive had with this company has been profesional , empathetic and concise. Not once have they been pushy or not listened to my side infact they have actually gone above and beyond to support me on an issue that is out of my control and hands.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for taking the time to share your experience.
We understand that being contacted by a debt recovery firm is never easy, so we really appreciate you recognising the professionalism, empathy, and care shown by our team. Supporting people fairly, listening to individual circumstances, and helping find sensible solutions is central to how we work.
Thank you again for your comments.
If you don’t stop trying to pursue me…
If you don’t stop trying to pursue me for money I don’t owe, I am going to make your life more miserable than you make others. Take your scammy business and your scammy employer and shove them where the sun doesn’t shine. Next letter will be a cease and desist and after that I will be writing to trading standards, the ombudsman, and whoever else I need to inform to shut down your scam. Scum.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
We’re sorry to hear about your concerns.
Our role is to support customers who are in arrears by helping them find affordable and sustainable solutions, while ensuring the information we act on is accurate and fair.
We do not intentionally make contact for balances that are not owed. If you do not hold an account in arrears with the client we contacted you on behalf of, and have no knowledge of the balance in question, we would absolutely like to help resolve this. In such cases, we can liaise directly with our client to investigate and ensure the account is accurately updated.
As we’re unable to identify your case from this review alone, please respond to the message we’ve sent via Trustpilot or contact us at complaints@myepfs.com with any reference details you may have received.
We’re here to help and will do everything we can to bring this to a swift resolution.
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