So far so good, ordered delivered in 2 days - started using straight away, only 2 days in but skin is looking glass like. Hopefully it will continue - Thanks
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Das sagen Bewerter
Don't order from this company. They advertise fast shipping between 4-9 days, yet my order placed on 8th September has still not arrived. Stock replies "we're sorry, the delay is due to an increa... Mehr ansehen
Unternehmen hat geantwortet
BEWARE!! I GOT SCAMMED!! I've placed an order. Given a fake tracking order number. Emailed them multiple times with no replies or acknowledgement asking for my full refund. Looked into their we... Mehr ansehen
This company is a scam! After waiting over a month, I tracked my item through the Shop app and saw a notification that it had been delivered. However, after thoroughly checking all areas of my propert... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
MyAnua is committed to delivering high-quality skincare that enhances natural beauty and confidence. With carefully sourced ingredients, we create effective products designed for all skin types, addressing concerns like hydration, calming, and brightening. Our goal is simple: to help you achieve healthy, radiant skin with a routine that truly works. At MyAnua, skincare is more than a ritual—it’s a pathway to self-care and confidence.
Kontaktinformationen
Vereinigte Staaten
- myanua.com
2.3
Mangelhaft
154 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
Genuinely love these products
I've use Anua for the last month and it's the only thing I've used that doesn't break my skin out. My skin pigment has very clearly evened out and i am extremely happy with my results so far. I will Definitely be buying more when this runs out.
3. November 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
Thank you so much for sharing your experience! We're thrilled to hear that Anua products have worked so well for your skin, without causing breakouts. It's wonderful to know that your skin tone has evened out and that you're happy with the results. We can't wait to have you back for more—happy glowing! 😊✨
I got the glow set
I got the glow set
The delivery wasn’t too long as expected
Gosh I love the cleansing oil it makes my skin feel so soft and smooth, all products are amazing 🤩 I’ve got so much compliments on my glowing skin since i started using the products. It’s highly recommended
15. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
Thank you so much for your kind words! 🤩 We're delighted to hear that you're loving the glow set and that the cleansing oil is making your skin feel so soft and smooth. It’s fantastic to know you're getting so many compliments on your glowing skin! We appreciate your recommendation and are so happy you're enjoying the products. 😊✨
Worst product
Unfortunately after receiving this product, I realized that the cleansing oil was water. The deep pore cleaning was silkier then the previous one I've had and it did not foam as much. The niacinamide serum had an odor to it. Overall this product did not work and felt all kind of wrong on my face. I wish I could get my money back.
2. November 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
I'm truly sorry to hear that you had this experience. We take product quality very seriously, and it's concerning that the products didn't meet your expectations. Please reach out to us at info@myanua.com so we can look into this further and assist you, including discussing a possible return or refund. Your satisfaction is important to us, and we want to make this right.
Okey so this product is life changer
Okey so this product is life changer
I was skeptical a little bit at first but the costumer service responded to my email and answered all my doubt I’ve been using this for a month and something I must say it really helps get ur skin even as a darkskin woman this is really helpful obviously also if ur a skin care beginner and u don’t know what to get this is perfect for a start
Love it love it
3. November 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
Thank you so much for your wonderful feedback! We're thrilled to hear that our products have made such a positive impact on your skin. It's great that our customer service team could address your concerns, and we're so happy you're enjoying the results. We appreciate you recommending it for skincare beginners as well—your experience is incredibly valuable to us! 😊✨
To be honest my skin has always been…
To be honest my skin has always been great but I was struggling with clogged pores.when I was purchasing the products I was so skeptical about it but I gave Anua the benefit of the doubt and trust me you ,I don’t regret buying it.my pores are more open now and my skin feels amazing .
I’m a content creator btw !
15. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
Thank you for sharing your experience! We're so glad you decided to give Anua a try and that you're happy with the results. It's wonderful to hear that your pores feel more open and your skin feels amazing—your feedback means a lot to us. If you'd ever be interested in collaborating as a content creator, feel free to reach out. We'd love to hear more from you! 😊✨
I received my order after 3 weeks
I received my order after 3 weeks. And they send me used facial wash because the seal is broken and obviously it is a returned use item. I contacted the admin and they didn’t give a damn to reply back. In addition, when I tried the products after 3 days of use it caused me a pimple breakout.
28. September 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
I'm very sorry to hear about your experience. Receiving a damaged or used product is completely unacceptable, and I apologize for the inconvenience you've faced. Please reach out to us at info@myanua.com, and we'll do our best to resolve this situation for you. We want to ensure you receive the quality products you deserve and address any concerns you may have.
I really like the product
I really like the product. It helped me with my pigmentation and made my skin look better and healthier. I will definitely recommend this product.
2. November 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
Thank you so much for your kind words! We're delighted to hear that the product has helped with your pigmentation and improved the health of your skin. Your recommendation means a lot to us, and we're so happy you're enjoying the results! 😊✨
I didn’t see any improvement on my face…
I didn’t see any improvement on my face and skin
2. November 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
I'm sorry to hear that you haven't seen the results you were hoping for. Everyone's skin can respond differently, and we want to make sure you're getting the best experience possible. Please feel free to reach out to us at info@myanua.com, and we'd be happy to provide some personalized tips or help you adjust your routine for better results. Your satisfaction is important to us.
No reply
They don’t reply back, i told them to cancel my order they told me i should try the product and they will give me 20% refund. But no answer after that?🤷♀️
31. Oktober 2024
Antwort von Myanua
I'm truly sorry for the lack of response you've experienced. We aim to provide timely and helpful support to all our customers, and I apologize that we fell short in this case. Please contact us again at info@myanua.com so we can assist you further with your cancellation or any other concerns. Your satisfaction is our priority, and we want to make things right.
Please do NOT order from MyAnua.com
Please do NOT order from this website/company. It is a SCAM!!! First, the products are being shipped from China (huge red flag!) Took 3 weeks to get here, and when they arrived in flimsy plastic wrapping, all the packaging was destroyed during shipping. One of the bottles even leaked. The worst part is that the products are all FAKE products!! I have the real Anua products to compare to. DO NOT fall for this company.
22. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
I'm sorry to hear about your concerns with the order. We truly strive to provide high-quality products and customer service, so your experience is important to us.
Regarding the shipping and packaging, we understand how frustrating delays and damaged packaging can be. We are actively working with our shipping partners to improve our delivery experience and ensure your products arrive in perfect condition.
Please note that our products are authentic and sourced from verified suppliers. We sent an email to address your concerns and to provide a solution, including any support you need with replacements or returns. If you didn’t receive our message, please check your spam or promotions folder. Feel free to reach out directly so we can assist you further.
Thank you for bringing this to our attention, and we’re here to help make this right.
This company is a scam
This company is a scam! After waiting over a month, I tracked my item through the Shop app and saw a notification that it had been delivered. However, after thoroughly checking all areas of my property, I found no delivery. When I contacted them, they provided a Royal Mail contact number, which made no sense as the tracking number doesn't belong to Royal Mail.
8. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
I'm very sorry to hear about your experience. This is certainly not the type of service we intend to provide. We want to ensure you receive your order or a proper resolution. Please reach out to us again at info@myanua.com, and we will do everything we can to investigate the issue further and assist you. Your satisfaction and trust are very important to us, and we want to make this right.
No idea where my order is…
I placed my order from myanua.com on 9/9/2024 and was guaranteed 4-9 day shipping. It’s 9/30/2024 and I’m still waiting on any word from the company or otherwise on where my order is!! I tried tracking it like website suggests using SHOP but nothing showed up. I hope it’s not a scam at this point or I’ll be filing the charge as FRAUD. Too bad, I was excited.
9. September 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
I'm very sorry for the delay and lack of communication you've experienced. This is not the kind of service we want to provide. Please reach out to us at info@myanua.com, and we'll investigate the status of your order immediately. We truly appreciate your patience, and we want to make sure you receive your products as soon as possible. Your satisfaction is very important to us, and we will do our best to make this right.
If I could give a no star I would
If I could give a no star I would. Please do not order from this company- I believe they are selling fake products because the bottle doesn’t fit their packaging- suspicious. Save your money- not worth it. My order came damaged, I was able to claim back on my credit card. FRAUD
Update:
I have asked Anua (the main company) whether the products are authentic and they have replied saying they are counterfeit! Do not waste you money on these products and do not put those products on your skin- you don’t know what they’ve put in there!!
27. September 2024
Bewertung ohne vorherige Einladung
Don't order from this company
Don't order from this company. They advertise fast shipping between 4-9 days, yet my order placed on 8th September has still not arrived. Stock replies "we're sorry, the delay is due to an increase in demand".
Save your money and time and order from stylevanna instead.
*update*...
Items finally arrived, damaged. I was promised a replacement and I'm now being ignored 👎
8. September 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
I'm truly sorry for the frustrating experience you've had. We understand how disappointing it is to deal with delays, receive damaged items, and not get a proper response. Please contact us again at info@myanua.com, and we'll do everything we can to resolve the issue, including processing a replacement for the damaged items. Your satisfaction is our priority, and we want to make things right.
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