So far so good, ordered delivered in 2 days - started using straight away, only 2 days in but skin is looking glass like. Hopefully it will continue - Thanks
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Das sagen Bewerter
Don't order from this company. They advertise fast shipping between 4-9 days, yet my order placed on 8th September has still not arrived. Stock replies "we're sorry, the delay is due to an increa... Mehr ansehen
Unternehmen hat geantwortet
BEWARE!! I GOT SCAMMED!! I've placed an order. Given a fake tracking order number. Emailed them multiple times with no replies or acknowledgement asking for my full refund. Looked into their we... Mehr ansehen
This company is a scam! After waiting over a month, I tracked my item through the Shop app and saw a notification that it had been delivered. However, after thoroughly checking all areas of my propert... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
MyAnua is committed to delivering high-quality skincare that enhances natural beauty and confidence. With carefully sourced ingredients, we create effective products designed for all skin types, addressing concerns like hydration, calming, and brightening. Our goal is simple: to help you achieve healthy, radiant skin with a routine that truly works. At MyAnua, skincare is more than a ritual—it’s a pathway to self-care and confidence.
Kontaktinformationen
Vereinigte Staaten
- myanua.com
2.3
Mangelhaft
154 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I have really sensitive skin but these…
I have really sensitive skin but these products have worked so well with me, ive never suffered hormonal acne but in the last year i have and this has been great
11. September 2024
Bewertung ohne vorherige Einladung
Trustpilot led me to MyAnua
Trustpilot led me to MyAnua, and I’m so glad! My skin has a natural glow I haven’t seen in years. I’ll definitely be a repeat customer.
24. Mai 2024
I didn't get the product yet.The…
I didn't get the product yet.The tracking system not updated.i don't know when i will get the product
8. November 2024
Still no refund
You still haven't refunded my money.... prove to me you're not a scam because I already sent your fake products back to you its already November?? What's going on?? Very disappointed with you.
1. September 2024
Bewertung ohne vorherige Einladung
I placed an order and haven't received…
I placed an order and haven't received it. It's been 1.5 months now. I contacted them and was told will look into. They have now blocked my email. I haven't received my order and they didnot refund money.
6. November 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
I'm sorry to hear about the delay with your order and the communication issues you've experienced. At MyAnua, we strive to ensure timely deliveries and responsive customer service.
We have no record of blocking any customer emails. To resolve this matter promptly, please reach out to us through our official contact channels:
- Email: info@myanua.com
- Phone: +1 (501) 306-0376
Please provide your order number and any relevant details so we can assist you effectively. We apologize for any inconvenience and are committed to resolving this issue to your satisfaction.
Bright, Even Skin!
After years of dealing with acne scars and dull skin, I finally decided to try this set—and I’m so glad I did. Within weeks, my scars began fading, and my skin looked brighter and more even. The clear instructions were so helpful, and I couldn’t be happier with the results. A true game-changer for my skin!
30. Oktober 2024
Antwort von Myanua
Thank you so much for sharing your experience! We're delighted to hear that the Ultimate Korean Beauty Set has helped brighten your skin and fade acne scars. It's always rewarding to know our products are making a difference, and we’re thrilled that the clear instructions added to your positive experience. If you ever have any questions or need more guidance, feel free to reach out. Here's to continued results and confidence in your skin!
IT'S TERRIBLE
It's very terrible, it brought pimples to my face, which I am dealing with it now. I think it is different for what people says.
25. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
I'm sorry to hear about your experience with our product. We understand how frustrating it can be to encounter unexpected skin reactions, and we’re here to help. Our team can assist you with guidance on adjusting your routine or suggest alternative products that may be better suited for your skin type. Please feel free to reach out through our contact page on myanua.com, and we'll do our best to resolve this for you.
I love the Glow Set and it's a game…
I love the Glow Set and it's a game changer, My skin feels so much smoother, and I’ve noticed a real radiance since I started using it. It’s perfect for anyone looking to add a healthy glow to their routine."
29. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
Thank you for your lovely feedback! We’re thrilled that the Glow Set has brought a new level of smoothness and radiance to your skin. It’s wonderful to hear that it’s become a game-changer in your routine! If you ever have questions or want more tips for enhancing your glow, feel free to reach out. Enjoy your radiant skin!
Untrustworthy delivery
I purchased some products from this website around september and have still not received the order. Upon follow up it was advised they delivered mid Oct, still no response on my request to confirm the proof of delivery or refund. I would not recommend anyone to purchase online
4. November 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
I’m truly sorry to hear about your experience and the delay with your order. We understand how important it is to receive your products on time, and I apologize for any lack of communication. Please reach out to us directly at info@myanua.com with your order number, and we will promptly provide proof of delivery or assist with a resolution. Your satisfaction is important to us, and we’re here to make this right.
Its a very nice product and i really like it
I had a ache and i have a lot of dark spot but i just started using it and i can see the changes within days.
1. November 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
Thank you for sharing your experience! We’re thrilled to hear that you’re already noticing positive changes in your skin. It’s wonderful that the product is helping with your dark spots and acne so quickly. If you ever have questions or need further tips, feel free to reach out. Enjoy your journey to clearer, brighter skin!
Ordered the package and the toner and…
Ordered the package and the toner and face wash are great for my skin! They suit so well with helping minimizing pores and a clearer brightened look!
4. November 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
Thank you for your kind words! We're delighted to hear that the toner and face wash have been such a good match for your skin, helping to minimize pores and enhance brightness. If you ever have any questions or want more tips on maximizing the benefits, we're here for you. Enjoy the glowing results!
Super mal nunca me entregaron nada no…
Super mal nunca me entregaron nada no contestan el correo y los productos son falsos no son originales
4. November 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
Lamentamos mucho escuchar sobre tu experiencia y entendemos lo frustrante que puede ser no recibir el pedido como esperabas. Nos tomamos muy en serio la autenticidad de nuestros productos y la satisfacción de nuestros clientes. Por favor, comunícate con nosotros a través de info@myanua.com y proporciona tu número de pedido para que podamos investigar lo sucedido y darte una solución adecuada. Estamos aquí para ayudarte y resolver este problema lo antes posible.
This company is a bloody scam don’t try…
This company is a bloody scam don’t try buying from them. Some of the products came open. I had to throw everything away. Ignore their replies as well they have created a very good scamming system. Don’t try it, you will just end up wasting your money.
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
I’m sorry to hear about your experience and understand your frustration. This is certainly not the experience we aim to provide, and we take concerns like these very seriously. If you received damaged or compromised products, we’d like to address this directly and offer a resolution. Please reach out to us at info@myanua.com with your order details, and our team will assist you in finding a satisfactory solution. Thank you for bringing this to our attention, and we’re here to help make things right.
Terrible experience
I received my order after 3 weeks. And they send me used facial wash because the seal is broken and obviously it is a returned use item. I contacted the admin and they didn’t give a damn to reply back. In addition, when I tried the products after a week of use it caused me a pimple breakout. I even wrote to anua via email id provided on website, and they are just offering partial refund which is so unfair given the the reaction I experienced from using your products has caused significant distress and discomfort, and reversing these effects will require additional costs and treatment.
4. November 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
I'm very sorry to hear about your experience and the distress it caused. Receiving a product in poor condition and facing a skin reaction is understandably frustrating. We aim to maintain the highest quality standards, and it’s disappointing to learn of issues like this.
Please reach out to us at info@myanua.com with your order details, and we'll work to address this promptly and fairly. Your satisfaction and well-being are important to us, and we're committed to finding a resolution that acknowledges the inconvenience and discomfort you've faced. Thank you for bringing this to our attention.
Sadly just seen the reviews after buying
I just bought the Anua Korean skincare kit this morning after seeing this website being advertised on instagram thinking that I had just received a massive discount and automatically thinking that it had to be genuine seller if instagram are promoting it, however after purchasing and having a search round, I have found all of these reviews on trust pilot and I am massively disappointed by this. I have messaged them to ask for a refund and to cancel my order immediately and all but no response. DO NOT BUY FROM HERE!!
4. November 2024
Bewertung ohne vorherige Einladung
Anua Skin Glass glow effect
Love this Purchase set of Anua Skin glass Glow it really makes me feel my Face so soft and leave with glow effect. Im gonna order it again for sure 👌👌👌👌👌👌
30. September 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
Thank you so much for your wonderful review! We're thrilled to hear that the Anua Skin Glass Glow set has left your skin feeling soft and glowing. It’s fantastic that you’re enjoying the results so much that you’re planning to order again! If you ever need any tips or have questions, feel free to reach out. Enjoy your radiant skin! 👌✨
This is the worse company to do…
This is the worse company to do business with I waited more than 3 weeks to receive my package, tried to cancel because I was moving to Florida but they didn’t care to cancel my order nor reimburse me. Their customer service department doesn’t even existed as you will never get feedback on anything.
Am still waiting for my refund request weeks later.
21. September 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
Thank you for sharing your concerns, and I’m genuinely sorry to hear about your experience. It’s never our intention to leave our customers feeling unheard or dissatisfied. I apologize for the delay you encountered with both your order and the cancellation request.
We do care deeply about providing support, and I'm here to help ensure your refund request is handled promptly. Please reach out to us at info@myanua.com with your order details, and we’ll work to resolve this for you as quickly as possible. Your experience is important to us, and we’re committed to making it right.
Order received 1 month after : damaged and leaking
I never give negative reviews but here I feel a bit obliged. I ordered the Anua kit with the 5 products. Everyone talks about this brand so I wanted to test it. I placed an order on the myanua.com website on OCTOBER 9. The website tells me that the order has been placed and since NOTHING. This annoys me because we pay for products and we do not receive them, I see that I am not the only one. In about 4 days it will be a month since I ordered and the worst thing is that on my order it is marked that it is a fast ship order (4-9 days). I clearly doubt it. I am waiting for news to be reimbursed because it is certain that I will never order on their site again.
Update :
I received my order in the afternoon one month after the order was made. I’m still disappointed about it because I received my order with the package opened and it was damaged upon receipt. I received only one product almost empty because it leaked. Still waiting for a refund because I’m left with nothing, I need to throw the only product because there’s nothing left, because of the leaking. Still waiting for the client service to refund me….
9. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
Thank you for your feedback, and I’m truly sorry for the frustration you’ve experienced. I understand how disappointing it can be to wait for an order, especially after choosing an expedited shipping option. We always strive to meet our promised delivery times, so please accept our sincere apologies for any delays with your order.
I’d like to personally help resolve this for you. Please reach out to our customer service team at info@myanua.com with your order details so we can track down the issue and ensure it reaches you as soon as possible. Alternatively, if you prefer a refund, let us know, and we’ll take immediate action.
Your experience is important to us, and I hope we have the chance to make it right.
Luv my set of skin care
Luv my set of skin care. I’m getting compliments from my friends how my skin looks s smooth and brilliant. After trying or using different kind of skin care but did not achieved what I want, I now found it from Anua
2. November 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
Thank you so much for sharing this with us! 😊 We’re delighted to hear that you’re loving your skincare set and receiving compliments from friends—that’s amazing! It means a lot to us that you found what you were looking for with Anua after trying different options.
If you ever have questions or want to explore more, we’re here for you. Enjoy the glow!
I started using myanua almost a month…
I started using myanua almost a month ago. My skin is getting clear and less visible pore. Skin is smooth and fresh. Definitely a good one to start for Korean skin care
4. November 2024
Bewertung ohne vorherige Einladung
Antwort von Myanua
Thank you so much for sharing your experience with us! We’re thrilled to hear that you’re seeing clearer skin, less visible pores, and a fresh, smooth complexion. 😊 It’s wonderful to know that MyAnua is helping you on your Korean skincare journey!
If you ever have questions or need product recommendations, we’re here for you. Thanks for being part of the MyAnua family!
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