Multicopter Warehouse Bewertungen 

Awesome Service - I live in Melbourne Australia and they helped me out with a software product late on a Saturday night their time. Couldn't speak more highly of them. They went above and beyond to help me. Thanks again.

The staff is very knowledgeable and their inventory is second to none! They bend over backwards to take care of their customers. They are my number one Drone Company to go too!!

Easy ordering, fast shipping and outstanding customer service.

The price are competitive and support was available to answer any question

Great stuff, very fast.

The video monitor/receiver works as is or better than expected. My primary reason for purchasing was the screen visibility and/or lack of glare in high ambient light applications. The ¼-20 mount is a tad flimsy but utilizing a clamped Ram Mount it was not an issue in my particular application. The shipping was also spot on from Colorado to Ohio. The least expensive option (USPS) arrived in three days. I consider my purchase an all-around good value.

Was available for any questions i had about our repair and what parts were needed.

Las gafas con muy buena presentacion y funcionan muy bien , a la unidad aerea ocusync , solo hasta ahora le veo un problema y es que en el primer vuelo con las antenas de mayor ganancia , solo cosegui alejarme 400 mts y ya perdia la señal , lo cual me tiene muy triste . De otro lado la mayoria de grabaciones en las gafas y en la unidad aerea se han dañado .

Seems to always have what I need in stock. Fast shipping and good prices!

They are so reliable. I always have what I need quickly.

Excellent service and shipping. Easy to talk to someone who can get things done. I appreciate their service. They sent my last drone at an expedited shipping and got it right off their incoming truck and back onto UPS to me for a work deadline same day. They saved the day!

Awesome customer service

Awesome products, terrible customer service.

I purchases a DJI Mavic Pro FlyMore Bundle on a Thursday. Their website stated that it was pre-order only. However, no where did it indicate how long you'd be waiting for the order to be filled and arrive. Living locally, I selected to pick the item up from their warehouse to speed up the process. I called them the next day, Friday, to find out when I could expect the order to be filled. They said that they'd "have the bundles in early next week."

Monday - Nothing. Tuesday - Nothing. So on Wednesday I went in to their local DJI store to find out if my product would ship there or to their warehouse location nearby. I also wanted to see if they had the items in stock in their retail location. The customer service was exceptional at the retail location, albeit those staff members threw the warehouse under the bus by saying, "They are awesome with repairs but Customer Service is not their strong suit." You could say that again.

Upon arriving at the warehouse I met with an associate who inquired out back about the product. Once again, I was told they'd be in sometime early next week (now the second week being told this). They also mentioned that they had tracking but no idea when the packages would arrive. That doesn't make sense! I've ordered items direct from China before, and I've always received a tracking number through FedEx or UPS indicating the exact day I would receive the product, and it's always come a day earlier than tracking indicated. If these guys had tracking as they stated many times.. then why couldn't they give me a solid answer as to when the product would arrive?! I was even very understanding about Chinese New Year, and how China Law requires ALL business to suspend for the holiday which delays things a week or 2. But to rope me along and treat me like a moron... I'm not a fan. The manager of the warehouse even told me, "We contacted the financing company and have apprised them of the situation and they're supposed to call you and update you on the status of your order." NO no no no no... When I placed my order, I got an email from YOU.. not the financing company. My order number came from YOU. YOU... are responsible for updating me on the status, not the financing company.

Finally.. the following week.... Monday - Nothing. Tuesday - Nothing. I called on Tuesday near end of day to check in on the status and the associate at the warehouse once again told me that they had no idea when the items were coming in. "Other parts are starting to arrive so I imagine it will be soon." I once again expressed my disappointment with the lack of customer service. How I couldn't believe that there was no indication on their site as to when a pre-order would be filled, how long it takes for product to arrive, nothing in my paperwork.. just me, with an item I have already gone through financing for, made payments on that financing, and no clue when I'd be getting the item I'm already making payments for. I didn't appreciate being roped along, and then the associate responded... "Well, we can cancel your order if you'd like." ARE YOU F-ing KIDDING ME?! THAT'S YOUR SOLUTION?! CANCEL MY ORDER?!

Finally my order arrived on Wednesday. I received an email to call and make an appointment to pick it up. So I called. The associate who answered the phone said.. very rudely, "If you got an email saying your item is here then just come pick it up." Jesus H... if you guy's can't handle customer service, then get out of the service industry! So I went in to pick up my drone and I guy went out back to get it. They asked for my license which they made a copy of, and had my sign the copy of. The associate asked a co-worker if I was good to go and the response was, "No..." but thankfully the associate working with me ignored his co-worker and let me go anyway. All while this was going on, a third associate was having a discussion about another customer, out in the open loud enough for me and anyone else nearby to hear it, where they were calling a phone customer names and how he is a "pain in the @$$."

I want to trust these guys but my trust is now gone. They are HORRIBLE with customer service... and based on other reviews I've seen online, these guys are going to copy and paste the same generic response to cover their @$$. incredibly unprofessional and very disappointing.

(Edited after the warehouse supplied comment below: Wow... I never once yelled at ANY employee of yours. Never raised my voice. Never yelled. Nothing... your fabrication here is even more reason why I’ll now never shop with you again. The conversation I had, where your associate said you could cancel my order.. was over the phone. Further putting on full display that you not only understand customer service, but you guys are poor at it. You can’t pass the buck off on Quickspark either. When I placed my order, I didn’t get an order confirmation email from them... I got it from you! Indicating to me that this was in your hands. Your associates stated multiple times that you had tracking... but no one could tell me what the tracking indicated. Lastly... you have some nerve essentially calling a customer a liar.

They were one of the few places that had the parts I needed to repair my phantom after a crash. They were super friendly and offered fast shipping. I am a life customer

They know what they are doing at MCW.

Braden
Premier Aerials