Metropolitan Thames Valley Bewertungen 1'657

Reported that the edgeing had come away from the entry hall carpet. Did a video call so they could see the problem all sorted and repaired in a couple of hours, very happy.

Keep talking do not stop saying it and be patient. It will be solve.

Hi I spoke to ishan who was very helpful

He was very helpful and understanding about the issue.
He also take the time to understand the problem and the impact that is having on the local tenants
Very knowledgeable of his work and give us confidence that the job will done

Chris was fantastic in liasing with another department to reschedule an appointment. He is was professional and read back what he had emailed the other department. I hope that the surveyor and contractors can find the issue and rectify what is causing the damp once and for all.

Chris was very helpful

Michael was excepeptially helpful, polite and professional, on the telephone (28/01/2026) pm.
Thank you Michael, your a star 🌟 !

Chris was absolutely amazing!! I felt heard and listened too. He didn't be little me when I was unsure how to use the camera call.. he was very sympathetic towards myself and family. He did everything he said he was going to and more. Thank you so much again for all your help and assistance

Having had several ongoing issues, based around private tenants, using MTVH resident parking bays. I felt it time to raise my concerns, again. As sadly, some people, are just extremely inconsiderate and pay no attention, to official notice, via MTVH, that they are not entitled to park their vehicles there. However, now these private tenants, are parking 4 vehicles in the bays, instead of just the one!! Quite amazing! I decided to call MTVH and I spoke to an extremely helpful, polite and knowledgeable lady, called Natalie, you really were truly amazing Natalie. You listened and empathised, you didn’t try and talk over me, which was very much appreciated, as I do suffer with anxiety, I find telephone calls very difficult to make. So, a massive thank you, for making such a difference to me, by being so professional and supportive Natalie. You really are such an asset to MTVH. I hope many others at MYVH, follow your excellent line of Customer Service 😊

There is dampness in the property, with an easy remedy, yet it is beyond its appointed contractors.
First contractor arrived, and determined to be a roof leak. I challenged their findings and has a second contractor come two weeks alter, who in my presence concurred with the cause of the dampness. Assured to repair within an hour, but never turned up. A third team came again two weeks later, from the same company as the first contractor and said it was not within their remit to deal with them. After some 12 weeks, the waste water leak remains un-repaired. The management and its contractors are simply not fit for their jobs, and a complete waste of service charges, potentially amounting to fraud with the management being complicit in the illegal activities.
The directors must be personally held accountable and pursued for negligence claims.

Trying to get this company to make any repairs is nigh on impossible. Their attitude seems to be to leave the problem as long as possible in the hope that someone else will sort it out.

The latest episode was that we had a water leak in our kitchen and I duly rang the emergency number to get it fixed.
After waiting for hours, I rang a second time, to be told that the plumber was on his way.
An hour later, I rang a third time to cancel him as it was now very late and we wanted to go to bed.
Ten minutes after this, I got a call from a very confused plumber who had just received a message telling him that the job he knew nothing about had just cancelled!
The plumber said that if a job was cancelled, he always made a welfare call, hence him ringing me.

This is the third time that I have reported an emergency repair which has not been passed on to the appropriate trader - the last time was a fractured water pipe in the loft which caused a considerable amount of damage.

The repair only got done after repeated calls from me.

I have at this point got to pose the question -

Is it either A or B?

A. Your system is fatally flawed and emergency works are frequently not passed on to the appropriate trader.
B. This is deliberate in the hope that the tenant will be forced to find a way of getting the repair fixed themselves.

The more charitable side of me tends towards A but I am not entirely convinced, because in this case we ended up getting a plumber in, on our own back.

We have had various ongoing issues with the property since October - mainly caused by lack of maintenance including ignoring requests from us that repairs be made. Since then it has been a revolving door where we have been constantly waiting for various tradesmen to arrive.

In this time we have had FIVE occasions where a repair has been booked and no one showed up! No phone call before hand, no notice that they weren’t coming, just left us waiting. It’s almost like our time doesn’t matter!

There has also been quite a few occasions where traders have shown up and realised very quickly that the work was considerably more than they had been told, so they left without doing anything, never to be seen again.

Finally, last week, traders showed up at our house - totally unscheduled - to do some work. They had been told that the house was unoccupied and furnished with the key safe number!

We were not in at the time!

Fortunately for everyone concerned, I had changed the number on the key safe.

Our lives have been upended and the bottom line is that if we had been listened to in the first place, they would have saved themselves a small fortune.

But, you can’t fix stupid.

We are leaseholders in a MTVH Retirement complex which supposedly supplies “Extra Care” where required. Our average age is around 85 years.
For many years we have suffered from a poor or non existent repair and maintenance programme for our complex which has resulted is a major build up of work which need doing.
Our local MTVH Management Team who are very helpful are trying to programme these works so the cost is affordable to our Residents, many of whom are on small fixed pensions.
Out of the blue yesterday we all received a letter from the MTVH Home Ownership Department which gave our Residents an awful shock, and most likely also to our Local Management Team.
They have authorised and placed contracts for works to the value of £598,000.
This cost will completely empty our Sinking Fund and on top of that means each Leaseholder will pay around £3600 from their own bank accounts. In addition the Sinking Fund will have to be topped up to cover future shocks they may come up with.
There is absolutely no coordination between MTVH Departments, some of them appear to live on another planet. Shocks like this can seriously affect our elderly Leaseholders health.
The letter in question needs to be rescinded and negotiations take place to programme the works in a much more affordable way.
Come on Emma and Lee, please give us some support with this.

I am not someone who likes to leave negative reviews but I am very disappointed with the service I have received recently.

I have requested for a toilet repair 3 months ago and up to now nothing has been done. I have had 2 appointments cancelled yet I had taken those days off to make sure I’m available for appointments.

I have had 2 plumbers coming, first one came and said he was going to order the part. Few days later I missed few phone calls as I work from 8:3o til 3:30pm, tried calling back on all those days constantly but unfortunately they don’t answer phone call whatsoever. The job was cancelled as I couldn’t get hold of them, I then emailed again as no one was answering phone calls after 3:30pm.

However, managed to get two more appointments which were cancelled on the day, both days because on sickness. Had to rebook again for someone to replace the part but guess what, they send someone new to look at the job again, he didn’t have a clue of what was wrong with the toilet. And had to explain to him but still he was a bit confused. He promised he was going to order the part and bring it himself to fit in few days but up to now it’s been 3 weeks and I haven’t heard anything from anybody.

I have a son who has ADHD, who’s struggling to use downstairs toilet especially night time. Sometimes I have to now use a bucket of water to pour it down the toilet because he can’t be bothered to go downstairs during the night.

I am very disappointed with this poor service and hopefully something can be done as soon as possible.

Chris was extremely helpful. He rearranged the appointment previously made by text. However, the four stars is just for Chris because overall MTVH make repairs extremely difficult to report, ridiculously impossible to arrange, often just closing a job request without the request even being allocated. The contractors turn up when they want, not the scheduled day and time, do a poor job, if they actually manage past the first viewing of the job. Terrible customer service overall and poor contractors

Mtvh are not very good service don't like doing anything to the house I made 5 complaints and got know where on any of Dem so I have told them I am taking Dem to my MP and itv news

Paul efficient,polite and got the job done
Regarding the leak from the roof, I had the best experience with Paul. He was polite ,efficient,explained what he was going to and easy to understand. hoping for more staff of this calibre) well done Paul and thank you
From Emmanuel D. 🙏

Both boilers in my house not working. Almost two weeks in this freezing weather. Given fen heaters which cost a fortune to run. Having to stay in a freezing house as the electricity cost is too much for me to pay. Going back and forth between Oakray and MTV. No empathy from staff. I am very disappointed with the two companies. I would wish my situation to my worst enemy.

Absolutely shocking company. I own my flat outright and having an issue as the roof is leaking and I have water dripping through my ceiling causing damage. Been advised by MTVH that although damage is being caused by their lack of maintenance, the cost of repair they have caused is down to me. How is that right? Then Tey and contact and you can never get through. Put in a report of damage, they make an appointment to see you, take a day off work to facilitate that and they don't turn up. No phonecard, no email nothing. Absolutely shocking

As a long time tenant at MHT I have dealt with hundreds of MHT operatives and today I think I had the best experience with Paul. He was polite ,efficient,explained what he was going to and easy to understand. It was without a doubt the most positive experience with an MHT member of staff I have ever had ( here's hoping for more staff of this calibre) well done Paul and thank you .Ms.J. Bayo

Rang today with a issue with my cooker switch and spoke to a lovely helpful man called Paul so lovely to get someone like this to talk to and help