Mozillion Bewertungen 

Fast, efficient, cheaper than the competition and no issues so far

Extremely disappointing experience with Mozillion.

My order 179044463836 was never delivered to me, and I reported this promptly by phone to their customer service team. I initially spoke with Cristian and was told the matter would be investigated with the courier.

Since then, I have called back twice trying to get an update, and I am still no closer to a resolution. No meaningful explanation, no clear progress, and no proper indication of when this will actually be sorted.

What is especially frustrating is that I have had to do all the chasing myself. I paid Mozillion for an order that I have not received, yet I am repeatedly having to contact them just to find out what is happening.

For a company selling high-value devices, I expected far better customer service when something goes wrong. Being left without the product, without my money, and without any substantial update is completely unacceptable.

I would strongly urge Mozillion to escalate this and actually resolve the matter rather than continuing to leave me chasing for answers.

I will update this review if and when Mozillion provides a proper resolution.

Bought 24 month upfront contract. Stopped working after a couple of months, contacted Mozillion by email got No Response.
Very disapponted, I was unable to use my Data, missed important emails etc..
Sent email again, very poor communication & Still waiting after 6 days of no Data. Having paid for 24 months & not being able to use. Not Recommended.

⭐️⭐️

I’ve been with Mozillion Network for around three months now and, to be fair, I’ve had no real issues with the network itself. The service has been reliable and I’ve been happy with it so far.

Unfortunately, the customer service has been a completely different experience. I’ve emailed twice and tried calling three times, but I haven’t been able to get through to anyone, and I still haven’t received a response to my emails.

This is particularly disappointing because I was actually looking to upgrade from my SIM-only contract to an iPhone 18 Pro with Mozillion. I wanted to discuss my options before making the upgrade, but the lack of communication has made that extremely difficult.

It’s frustrating to think that a company could potentially lose a customer and additional business simply because they’re unable to respond to enquiries. I understand that customer-service teams can be busy, but I would expect at least some form of response, especially after multiple attempts to make contact.

The network itself has been fine, but the difficulty getting any customer support is a major issue for me. I hope Mozillion can improve its customer service and communication, because otherwise I would be happy to continue using the network.

Bought an esim after recommendation from my partner who used one with no problem. Mine didn't work. Tried multiple times to email them. They took many days to respond. Dont believe what they say online about response times. Plus waited an hour to speak to someone on the phone in desperation. Was left without data abroad for most of my trip and had to buy a second package from elsewhere so I could access important information. Only in last five of 14 days did they get it working. More emails to complain and got a £4.80 refund! Laughable. Would not recommend which is a great shame.

Mozillion are an MVNO utilising EE's network and I moved to them on that basis with the 5G service in Chelmsford Town Centre CM1 1GG being the key factor.

However some time in the past few months the 5G service has disappeared. Upon contacting then they say there isn't any 5G service in that area and provide a coverage checker (which utilises EE's coverage checker) Indeed there is no 5G coverage but there is 5G+ coverage which Mozillion dont take as a MVNO from EE. All over their website are claims of the best network etc etc and has been for 12 years in a row and links to the Rootmetrics report backing this up , and when I say backing it up I mean EE's network.

The website is not mentioning at all that they can only access part of the network therefore misleading consumers to what they might actually be getting. as of now they have been unable to provide me with a proper explanation on why the 5G is no longer there only saying they dont use 5G+ as a MVNO Below services has been selected : Contract Mobile Phone

I decided to return unused sim, I logged into my account on the 4th day of purchase and went to dashboard to start the process. The screen showed the order but there is no option to start the return process. I contacted via email and after two working days there is no reply. I send email requesting progress status. No reply on the 3rd day. I will attempt to call them tomorrow.

Bad start, I am glad I did not use the sim. I would not recommend to anyone else.

Getting an esim was a great experience.....very happy until I needed to chnage over to non-esim phone. It was hard to find out how to make the £3 payment to change over to physical sim, but that helped with customer services adding the item to buy on the profile. Having received the physical sim, the letter said "just plonk it into the phone and it will work"

NO IT DIDN'T ! I couldn't get it to activate, changed the card to multiple phones and rebooted many times. Emailed customer services (no answer after 24 hrs) - so decided to call them...after what seemed to be an eterntity, I had then Dave in customer services asking if I can read the number on the letter. Apart from company registration number, there was nothing. I was so fed up, I read out the WHOLE letter to David to prove that no number existed. He already knew my number by the end of the text. He then ended up talking over me, which I concider rude. Never wished I had anything to do with this company.

Easy exchange/port of both phones I was moving to Mozillion.
Great price for my SIM only deal's.

Competitive price and very good data speeds, especially since migrating from o2.

However, i've not been able to receive calls, so there is clearly a routing / porting issue.

I've been waiting 4 days for a response to my email sent, despite their 'responses within 24 hours' claim and I don't seem to be able to get a hold of anyone on the phone, so service / support response times are clearly not to a good standard and breach their own claimed response times.

It goes a step further in that as part of troubleshooting I removed my eSIM and have been unable to re-add from the existing QR code, but as I can't get through to anyone, I can't troubleshoot / request a new one and i'm not willing to pay for a new one off the back of troubleshooting a technical issue they haven't bothered to advise me on and I'm now 4 days with no mobile network.

So while the pricing / network itself is good, i'm not sure i'd recommend giving the inability to receive calls or get a hold of anybody to fix it...

Phone arrived late. Number had already ported over. When I received phone i was without service as I had not received email to activate service. All together a bad experience. Complaint was raised but no resolution only apologies

The professional customer service No too pushy and the price

Excellent service can sometimes be lengthy to get a reply but good

So far so good. Excellent price and speedy delivery. Going very well so far but have only had new phone a week 😀

No one has responded to my emails regarding wrong sim being sent to me

Phone arrived late it was a nightmare porting number oberbadbosrrs tried their best. It would have been simpler for advisers to complete port. I have never had such stress over a number port.

Good experience to purchase sim and good signal in my area not sure about cusotmer services yet as i didnt have to contact them so far

I am unable to use the data on my plan and eSim not updated to transferred number.
Customer service not responding to emails or telephone

I have only just got my Phone and i don't do a lot of things, as i dont do a lot on my phone just messaging my friends and getting news and weather my Husband does all the other things on his Phone... thank you for getting in touch with me Best Regards, Fay..

Fast delivery of new phone , smooth switch from ee.