My car had electronically locked up, I could only open the drivers door manually, and nothing else. I called out GEM, who attended within an hour, and tried to get the car going. Unfortunately this... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
From initial phone call to report a breakdown to the recovery company arriving I was kept informed all the way. The recovery company were brilliant, looked to see if they could fix the problem and... Mehr ansehen
Unternehmen hat geantwortet
Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top fi... Mehr ansehen
Unternehmen hat geantwortet
Been with GEM for a couple of years, first time call out last week. Back from holiday, car on drive wouldn't start. Used App, very easy, technician appeared within 40 minutes, fixed problem I was back... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
For more information visit www.motoringassist.com GEM are multi-award winners and are endorsed as being Which? Recommended for 2026 and 2024, have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Kontaktinformationen
Station Road, RH18, Vereinigtes Königreich
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4.7
Hervorragend
1697 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Absolutely first class.
I’ve not actually had to call GEM for a breakdown rescue but when I joined I found them extremely professional and helpful, also the monthly magazine I find interesting and helpful. I’ve had RAC and AA Membership previously and I rate GEM the highest.
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are pleased to hear you are enjoying the magazine.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Haven't used the breakdown service yet…
Haven't used the breakdown service yet but impressed with things so far especially the excellent magazine.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member
Thank you for your review about the service you have received so far. We're glad to hear you are enjoying our magazine 'Good Motoring'. Happy motoring.
King Regards
The GEM Team
Famtastic service
Famtastic service! The guy turned up within 15 mins and was already in a truck ready to take us. The guy was very polite and new his stuff.
Many thanks!!
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent recovery company
Following a breakdown, Easy communication, excellent recovery time.
Fair pricing
Also, enjoyable and informative 'Good motoring' magazine
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and that you enjoy our 'Good Motoring' Magazine.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Kind regards
The GEM Team
All seems good
All seems good, not used Gem yet but website easy to use and follow. Good pricing also
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about our website and our pricing.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
The Engineer turned up on time
The Engineer turned up on time, understood the problem immediately and was able to solve the issue without delay
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
It is great to know that we are achieving the high standards we are known for and the engineer was able to resolve the issue quickly for you.
Kind regards
The GEM Team
Great Service, Highly Recommended
My brother was driving when my car broke down on the M5. As he was visiting from Australia, he did not have a UK phone with him. Initially, he went to an SOS phone on the motorway and the Highways Agency dealt with me on his behalf (Kudos to them!).
As I was at work some 100 miles away, it was luck that I had my membership card with me, but I was able to arrange recovery. I received countless calls from GEM, the recovery drivers and the Highways Agency to check I was ok and also where exactly the car was. I did get fed up having to continually explain I wasn't with the vehicle and there was a slight miscommunication as to when the car would arrive at my designated garage, but all was well. Everything got sorted; the car is repaired and my brother is en route to Australia with a great story to tell back home!
I have been a member of GEM since 2013 and this was only the third time I have used them in the event of a breakdown. The first resulted in me meeting my fiance, the 2nd was not so good, but was ultimately put right by GEM and this latest incident was dealt with in a timely manner and is quite hilarious! I would recommend GEM any day of the week. Having been involved with a recovery driver, I understand the problems and pitfalls they can face. Ultimately, safety is the priority and a safe onward journey of both vehicles and occupants is required.
17. August 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Glad we were able to help your brother in his hour of need.
Kind regards
The GEM Team
Good in general, terrible when things go wrong
I've had to call GEM twice for motoring assistance. The first time the service couldn't have been better: prompt, friendly, efficient.
The second time: atrocious. Attendance was promised twice, then a call from them to say could it wait until tomorrow. When I said no, they offered a "4 or 5 hour wait". This, after they told me it would come within the hour, twice.
I cancelled the request. There was zero follow-up to see how I fared.
My first official complaint went unanswered. The second eventually elicited a standard reply that they would would look into it.
Since then, nothing, despite their contract promises of 5 days response, or 20 days to deal with it, when signing with them.
So, excellent when they do what they should, but in my experience wholly unreliable for any sort of call-out.
29. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear GEM Motoring Assist member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. If you have not already done so, please contact our Customer Services. You can email customerservices@call-assist.co.uk or call them on 01206 771788 with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
Keeps me informed
25. August 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Kind regards
The GEM Team
GEM keep asking for a review.
GEM keep asking for a review.
So far all I’ve done is take out the policy, they took my money and sent me a card, that is all the interaction I’ve had with them.
So in terms of basic competence I guess they are ok, in terms of taking action in an emergency I have no idea how they will do.
In terms of nagging for a review, they are 5 star…… !!
Update, the GEM reply is so obviously an AI generated one. Apologies from an AI 🙏 GEM 🤣
23. August 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
We are very sorry and disappointed to read that the service you received was not up to our usual high standards.
We welcome your feedback as we are continually striving to provide a first-class service to our members and your comments will enable us to help improve the service. In the meantime, we apologise for any inconvenience caused.
Kind regards
The GEM Team
Been with GEM 7 years and first…
Been with GEM 7 years and first breakdown, made so less stressful lovely people great comms and great service
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I did not know I as a person could be…
I did not know I as a person could be covered for any vehicle as I have a motor bike and car this is perfect for what I need. For mu bike BMW were quoting twice just for that one vehicle!!
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Kind regards
The GEM Team
App based service
App based service, being able to locate breakdown if required and speed of connection. Also informative magazine every quarter, good read.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
We're glad you enjoy our quarterly 'Good Motoring' magazine.
Kind regards
The GEM Team
The best!
I have used two other breakdown companies in the last 2 years, 1 looked for any reason not to come out and the other, one of the big name companies too 8 hours to come out, using GEM they came straight away, I was with them a few years ago and left as I found a cheaper deal but I regret it, Gem is the best breakdown company I have used!
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Battery jump start after sudden failure
My battery packed up without any warning (after 130,000 miles) and I called GEM. The recovery agent arrived after about 90 minutes (a non-urgent job) and started the car with a jump start device, and I drove home, arranging for a mobile battery replacement the next day. Service provided was friendly and efficient throughout. Highly recommended.
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
My wife's car was not starting at home…
My wife's car was not starting at home used the app to call GEM eta was sent
Recovery took a little longer to arrive due to it being rush hour but my wife was kept informed by phone and operator couldn't be faulted
Recovery agent checked the vehicle and found the fault He also contacted a motor factor on my wife's behalf and parts sourced
Due to my wife's time constraints the car was left on the drive for me to fix with the already sourced parts and job done
GEM phoned my wife to make sure all was well Every body happy
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you wife.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
The product offered to me is great…
The product offered to me is great value. The operator explained everything clearly and I feel much safer driving.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about joining GEM.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards throughout that we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
SCARY EXPERIENCE - GEM TO THE RESCUE
I am an experienced driver (since the early 80's)and had a very unusual and life threatening scary experience the other night, when the car engine cut out and then all my brakes both failed - electric handbrake and not able to go down the gears - on a steep hill up a narrow road in the dark. The car was out of control, going backwards down a steep hill. I managed to turn it sideways and stop, but was very distraught and flagged down a passing police car. The police and some passers by helped me and we got the car into a safer place, the Police tried to start it, although it was still not starting or showing any sign of life, but they had to leave me having checked I had breakdown cover, as they were in attendance on a major nearby fire, I called Gem at that point. So important that I could speak to someone and was not expected to report online. The breakdown service was first class,prompt and sympathetic from the initial phone call to the mechanic who came out. Waiting time was reasonable and less than the time anticipated and the phone calls to keep me updated and offer advice were sensible practical and easy to understand.I was taken home, with the car, and after booking it in for repair the following morning, the same mechanic and breakdown truck attended and took the car to the garage.I have not yet had a report of what is wrong with the car, but I am feeling that Gem is the best breakdown service I have experienced for years.
10. August 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service time and again
Immobilised my car by mistake when handbrake failed on a hill... The lovely breakdown guy GEM sent was there within 15 minutes of making the call (while I sat on the footbrake!). He sorted out the immobiliser issue and got me to a flat parking space - I didn't need recovery as this was outside my home and the car was booked in for handbrake repairs two days later. I don't think I've ever waited for longer than 45 minutes for GEM, and the customer services team are amazing. And because they insure you, rather than the car, you're covered in every vehicle, even as a passenger - which is fantastic for peace of mind. I've been with GEM for years now, and recommend them to everyone.
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Great service
Great service. Kept in touch with me throughout the recovery of my car. Can't fault them at all. Really greatful, thank you.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
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