When I saw that Apple Pay changed delivery address I immediately mailed you not more than 2 hours later . I admit I should have looked sooner but it always normally works. Your IA told me somebody wo... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Having made a mistake with my recurring order and not having the opportunity of amending it in the required window, I contacted Mother Root and I must say the whole team (AI and all !) were extremely... Mehr ansehen
Same day response on a delivery issue, with my choice of resolution and complete follow up! I didn’t have to over-explain and I felt heard & appreciated as their customer. Turns out the delivery issue... Mehr ansehen
Excellent customer care from all at Mother Root especially Kedeja. A fab product from a team prepared to go above and beyond to keep their loyal customers smiling. 😃 Thanks soooo much 😊
4.1
Gut
290 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Explained delivery procedure clearly
27. Mai 2026
Bewertung ohne vorherige Einladung
The recipe says soda water,just tried…
The recipe says soda water,just tried using Mexican lime soda.wow what an experience
23. Mai 2026
Bewertung ohne vorherige Einladung
Excellent service from start to finish
Excellent service from start to finish. Communication was prompt and professional throughout, and the whole process was handled efficiently. The quality of the product and customer service exceeded expectations and I would definitely recommend this company to others. Very pleased with the overall experience
13. Mai 2026
Bewertung ohne vorherige Einladung
Lovely customer service!
I had a very nice response to my question regarding delivery time. Very friendly customer service!
26. Mai 2026
Bewertung ohne vorherige Einladung
Absolutely love this drink with…
Absolutely love this drink with Fevertree Mexican Lime Soda and a wedge of lime. Great evening aperitif.
25. Mai 2026
Bewertung ohne vorherige Einladung
We found it 50-50 in my house
We found it 50-50 in my house. My wife found it way too vinegary. I liked it...
Its not as good as alcohol free guiness, but what is? Knocks spots off pentire mind u
17. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von MOTHER ROOT
Thank you for your review Mr Pike, we really appreciate you taking the time to share your thoughts. It sounds like Mother Root split opinion at home! The bold, fiery profile - we appreciate won’t be to everyone’s taste. Thank you again for giving Mother Root a try and sharing your feedback.
Warmest regards, The Mother Root Customer Experience Team.
This is Ginger cordial at champagne prices
This is Ginger cordial, the ingredients you can make at home for around £4. The thing that annoys me most is that it comes up on my Facebook feed 10 times a day and I can’t get rid of it! That suggests that around £25 from the sale of each bottle goes on Facebook posts! Please, leave it out!
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von MOTHER ROOT
Hi Daniel,
At Mother Root, we only use the best ingredients to ensure a bold and balanced flavour. We source fine vinegar made from the best apples, undergoing a slow double fermentation process - very different from standard alternatives. We then macerate our botanicals and allow them to age for several weeks to months, deepening the complexity of flavour. Instead of sugar, we use honey, which not only enhances the taste and mouthfeel but also adds natural benefits - though it’s a much more premium ingredient. Over 63% of our ingredients are organic, and every step of our process is designed to maximise quality and taste.
We’re very sorry to hear the advertising has felt excessive. Unfortunately we don’t have control over how frequently platforms like Facebook choose to show adverts to individuals, but we do appreciate the frustration.
Thank you again for taking the time to share your thoughts.
Warmest regards, The Mother Root Customer Experience Team.
Poor ordering experience.
So far, the customer service for a failed delivery has been terrible. I had to chase for an update, and even then, the tracking ID doesn't work. No apology for me having to chase or an explanation for the delay in updating me. My order was for 2x limited edition rhubarb, which got damaged in transit, so it couldn't be completed (not Mother Root or my fault, I can tolerate that), but to just say, "I don't know when it'll be available," isn't good enough. I ordered it whilst it was in stock and I've paid for it. Give me a full refund as the first action, and then we can talk about me replacing the order. Don't leave me hanging, and then I have to do the legwork to find out what's going on. That was very disappointing to see. I love the company's product, but the service has been subpar. I hope to see some improvements, as I've gotten so many people onto Mother Root and I've spent a fortune buying it from local suppliers or online. When I eventually see some positive action, I can update my rating.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von MOTHER ROOT
Thank you for taking the time to leave such detailed feedback, Jack, and I’m genuinely very sorry for the experience you’ve had.
You’re absolutely right that, while damage in transit can unfortunately happen from time to time, the communication and follow-up afterwards should have been much better. You should never have been left chasing updates or feeling uncertain about what was happening with your order.
We truly value your support and loyalty to Mother Root, especially as someone who has recommended us to others and supported us both online and through local stockists. Thank you for your patience regarding the Rhubarb stock and I really do hope the replacement reaches you safely and that we’re able to restore your confidence moving forward. Your feedback has absolutely been heard, and we’ll be taking it seriously internally.
Warmest regards, The Mother Root Customer Experience Team.
Too Sweet
It has sugar in it making it much too sweet for my taste. I should have read the ingredients more carefully. I would prefer an unsweetened beverage.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von MOTHER ROOT
Thank you for your feedback Janet, and we really appreciate you taking the time to share your thoughts. Mother Root Ginger does contain honey as part of the recipe, which adds a slight natural sweetness alongside the organic raw apple cider vinegar, ginger and chilli. We do aim to be as transparent as possible with our ingredients and nutritional information, but we appreciate you giving it a try and sharing your honest feedback.
Warmest regards, The Mother Root Customer Experience Team.
My shipment was undeliverable and the response with quick and effective
My shipment was undeliverable. After I reached out, the Company staff responded quickly and professionally. Renet promptly arranged a new shipment with expedited delivery. It arrived today. They made good on fixing the situation with minimal effort from me and were very kind throughout.
11. Mai 2026
Bewertung ohne vorherige Einladung
This is the most delicious drink and…
This is the most delicious drink and definately a substitute for alcohol - it does seem expensive but if you consider the cost of alcohol its worth every penny going to try the rhubarb one next!
1. Mai 2026
Bewertung ohne vorherige Einladung
Great quality product
Great quality product, nice taste which helps me stay off the booze. Wish I’d discovered this during my pregnancy!
Good customer service has given me trust in the company too.
7. Mai 2026
Bewertung ohne vorherige Einladung
Excellent customer service
Excellent customer service
29. April 2026
Bewertung ohne vorherige Einladung
Excellent drinks and customer service
The Mother Root team have gone above and beyond to help me with an order. They always respond to queries really quickly and when I recently had a technical issue with ordering the limited edition Rhubarb they did everything they could to finalise my order. As well as having a great team the drinks they make are absolutely delicious and a real game changer. Thank you to you all
29. April 2026
Bewertung ohne vorherige Einladung
Perfect!
A delicious drink made by an excellent company! The combination of ginger and cider apple vinegar is perfect.
Super quick delivery too!
29. April 2026
Bewertung ohne vorherige Einladung
So far it has not been good
So far it has not been good. I will review again after
problem is resolved.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von MOTHER ROOT
Thank you for your review - we’re really sorry to hear that your experience has not been positive.
We’d love to help get the issue resolved for you as quickly as possible, so please do reach out to us directly if you haven’t already. Thank you for your patience, and we appreciate you taking the time to update your review at a later date.
5 times overpriced.
It's a nice enough drink, but no where near 27 quid nice.
More like 4.99 a bottle.
Anyway, you had us this time.
But only once.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von MOTHER ROOT
Thank you so much for taking the time to leave us a review Ian.
At Mother Root, we only use the best ingredients to ensure a bold and balanced flavour. We source fine vinegar made from the best apples, undergoing a slow double fermentation process - very different from standard alternatives. We then macerate our botanicals and allow them to age for several weeks to months, deepening the complexity of flavour. Instead of sugar, we use honey, which not only enhances the taste and mouthfeel but also adds natural benefits - though it’s a much more premium ingredient. Over 63% of our ingredients are organic, and every step of our process is designed to maximise quality and taste.
I hope that goes a little way to explain our price point and thank you again for giving mother Root a try.
Warmest regards, The Mother Root Customer Experience Team.
Great customer experience
Very friendly and helpful customer experience. When my parcel went missing they were right on it and made sure I had a replacement Mother Root within a few days. I’m looking forward to trying it now!
27. April 2026
Bewertung ohne vorherige Einladung
I would like to order another bottle of…
I would like to order another bottle of Mother Root.
19. März 2026
Bewertung ohne vorherige Einladung
Horrific
Horrific. Did not taste good. Tasted like diluted apple cider vinegar
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von MOTHER ROOT
Hi there,
Thank you for your feedback, and we’re really sorry to hear Mother Root wasn’t your cup of tea. Can we check that you shook the bottle vigorously before pouring and we would recommend our perfect serve - ice, soda and a slice of citrus to get the perfect flavour balance.
Our Ginger does have a distinctive, fiery and fresh profile that we understand won’t be for everyone but we do appreciate you giving it a try and taking the time to share your thoughts.
Warmest regards, The Mother Root Customer Experience Team.
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