MOTHER ROOT Bewertungen 

I had some confusion over being able to track my order, and the AI representative was only able to go so far, but Renet did a terrific job figuring out the issue. Our correspondence provided me with the information I needed, and her responses were prompt and friendly!
I have not received the product yet, but I am looking forward to it :)

An expensive product and disappointing.
I complained to customer service a few days ago but only got the response from a computer generated response which is poor.
I shook the bottle vigorously on each occasion but in a short space of time the product separates and you’re left with a thick sludge like mixture at the bottom of your glass. It looks disgusting.
I may have been sent a bottle from a faulty batch but who knows?
I’m very disappointed and won’t be buying another or recommending it to others.

Brilliant customer service

I cant actually review the product yet as there was a glitch in the delivery but I’m writing to commend the excellent customer service I received when I contacted them. The product was delivered as seen in a picture but was then taken (stolen) before I could retrieve it so the company is sending me a replacement at no extra cost. Excellent customer service under difficult customer circumstances. Greatly appreciated. Rare in this day and age.

Very timely responses and very friendly non AI support

Mandi replied very promptly and resolved my issue. Good service. Thank you.

Thank you for dealing with the issue so promptly. I was pleasantly surprised to hear on a Saturday afternoon.

Great customer service. My missing shipment was taken care of as soon as possible especially shipping to state of Hawaii. Product tasted delicious, plan to subscribe auto ship.

Its a fantastic product, however I had a bit of an odd experience with a couple of bottles, which may well have been my fault, but regardless of that MotherRoot have gone above and beyond to fix it.

I shall be giving MotherRoot as a present from now on.

I bought 2 bottles on recommendation of it being so delicious. It is way too strong even diluted down further than recommended. I requested to return the second unopened bottle for a refund and was refused. That is poor service!

The human was great, the AI responses were horrible. I never got my product, however.

Excellent service. My order was returned by Royal Mail due to an issue with the package. I contacted Mother Root customer service to inform them and they got back to me straight away. No issues they just resent out the order again which arrived the very next day by DHL. Can’t fault the service and their products are amazing. Thanks Mother Root Team Grand Job 👍

My question was answered quickly and accurately. Customer service is excellent.

The product is everything I was expecting and more. I had a minor issue with the online ordering process and pricing but it was quickly fixed after emailing customer service.

I enjoy having Mother Root as a non alchoholic aperitif before dinner to stimulate the appetite and absolutely love its refreshing taste. It's one of my favourite drinks to enjoy while working from the garden on sunny days. I often take a bottle with me when travelling so I can enjoy it as a ginger shot before a meal. The bold ginger flavour really awakens the taste buds, especially before a hearty dinner, and I appreciate the uplifting and relaxing feeling it provides while sipping it. Mother Root has become one of my go-to drinks for both everyday enjoyment and special occasions.

Been looking at this for a few months. Tried other brands and was a bit disappointed. I purchased the new spiced jalapeños mother root. OMG!!! Bloody lovely especially with the Tonic they recommended alongside it

I have just tried the Mother Root Jalapeño. it is at least as good as the basic Mother Root but with a little more of a spicy kick. Overall - excellent.
I also had a problem with my delivery but Mother Root fixed it very promptly and effectively- so the service was excellent too. I would rather buy direct from Mother Root than give money to Amazon.

Very easy to deal with customer service to change my shipping preference

I placed an order and made an edit at checkout, which you can do within 30 minutes of ordering. When my order hadn’t arrived after two weeks, the team resolved the issue very quickly and even included some extra sodas for us. Really happy with the customer service!