Moonbrew started out great! My gummies in the strawberry flavor were delicious! I always looked forward to my magnesium treat before bedtime even though I am not sure how effective they were. My most... Mehr ansehen
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Das sagen Bewerter
The products are first quality. My sleep routine revolves around my Latte and Coconut Cocoa. I rotate the two! I believe they help me attain a calm and added to meditative music my sleep has fin... Mehr ansehen
Unternehmen hat geantwortet
Very helpful! Immediate response, addressed all my concerns, provided a solution above & beyond what I expected. Even thanked me for being a long time customer. Moonbrew is an excellent company that r... Mehr ansehen
Unternehmen hat geantwortet
It started out effective, but something has changed. It just doesn't do the trick anymore. Also, it takes too long to receive the next shipment. I'll go a week or two before receiving the next. I'll m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Sleep is now a ritual you’ll crave. In a perfect world, falling asleep would be as easy as finishing dessert - and MoonBrew is getting us pretty close. They've turned sleep support into something you’ll actually look forward to with soothing products powered by natural botanicals and adaptogens. With clinically backed ingredients like L-theanine, magnesium, and reishi mushrooms, MoonBrew supports deeper, more restorative sleep - without grogginess. It’s a delicious upgrade to your nightly wind-down, replacing pills and powders with something simple, effective, and genuinely enjoyable.
Our Promise to You
Vom Unternehmen geschrieben
- Mission Driven, Science Backed
- Growing up, we watched our parents struggle with their sleep. We believed we could do better for them, and develop a more effective, natural aid for sleeplessness. Our goal has always been to share a sleep aid we’re proud of. We’re obsessive over safety standards, and it’s gotta be delicious. MoonBrew is our way of giving back to our parents. After seeing it change their lives, and hearing from thousands of people who have been helped by MoonBrew, we are honored to share it with you. Thank you for joining us on this journey.
60-day risk-free returns
Our guarantee to you
We want you to be happy with our products. We offer all customers a 60-day return policy (see details at moonbrew.co/policies/refund-policy)
Kontaktinformationen
Vereinigte Staaten
- moonbrew.co
3.7
Akzeptabel
2212 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The product looked as if it had been…
The product looked as if it had been run over, the gummies were flat and overly moist! There isn’t enough product to get through a full month, and the time from the order is too long ! With a subscription I would think when you debit my account you would mail them out the same day not a week to 10 days later!!I am out almost 2 weeks before I get my next order!
24. Juni 2026
Antwort von MoonBrew
We are deeply sorry for the damaged delivery and the unacceptable shipping delay with your subscription. We take quality and fulfillment speed seriously. Please contact hi@moonbrew.co immediately so we can assist you as best we can.
Started out great but went down hill fast.
This company was great. I was really enjoying thier product and it worked great, but then I havnt received my monthly order in two months and I have tried reaching out to them with no reply.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
We appreciate you letting us know, and we want to help ensure your deliveries and account are running smoothly. Our team is dedicated to providing reliable service, and we want to resolve your order status without further delay. Please email us directly at hi@moonbrew.co with your order details so we can assist you right away.
I LOVE Moonbrew and would rate 5 stars…
I LOVE Moonbrew and would rate 5 stars if my shipment wasn’t currently 3 weeks late. Hoping to get my next bag soon because I am obviously out! 💜✨
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
We're thrilled you love MoonBrew, and we understand the urgency of getting your next bag delivered so your routine isn't interrupted! Please email us at hi@moonbrew.co with your order details so our team can check your shipment right away. Thank you so much for the love, your patience, and the 4-star review! 💜✨
I have been waiting over 4 weeks for my…
I have been waiting over 4 weeks for my order. I was contacted and told that it would be delayed 2-3 weeks and received an apology video. Sadly, no communication since then other than advertising for other products. I love the product just wish I could get it and get a few more updates.
25. Juni 2026
Antwort von MoonBrew
We appreciate your patience and your love for the product, and we want to help ensure you receive clear, timely updates regarding your delivery. Our team is committed to keeping you informed and getting your order into your hands as smoothly as possible. Please email us directly at hi@moonbrew.co with your order details so our team can assist you further.
Still waiting on my order from a month…
Still waiting on my order from a month ago!! And no word or anything about the delay. Disappointed.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
We appreciate you bringing this to our attention, and we want to help ensure you receive timely updates and your shipment as quickly as possible. Our team is dedicated to providing smooth, dependable service and would love the opportunity to look directly into your order status. Please reach out to us at hi@moonbrew.co with your order details so we can assist you right away.
Moon Brew’s gummies customer service not great
I really loved Moon Brew’s gummies, which is why this experience has been so disappointing.
I’ve been charged for my last three orders, but there is no record of them in my account. I never received the products, and I never received any shipping information. Customer service has been extremely frustrating. Emails have gone unanswered, and the chat is just an AI bot that wasn’t able to help resolve the issue.
It’s unfortunate because I genuinely enjoyed the product, but I can’t recommend ordering from a company that charges customers without providing the order or meaningful customer support. I hope they improve their customer service because the product itself was great.
24. Juni 2026
Antwort von MoonBrew
We appreciate you sharing your experience and your kind words about the gummies. Our team is committed to providing reliable service and clear communication, and we want to help ensure your account records and deliveries are properly resolved. Please reach out to our team directly at hi@moonbrew.co with your account details so we can assist you right away.
I have 3 orders of gummies on backorder…
I have 3 orders of gummies on backorder for over a month. I tried a drink that was said to have same ingredients. It tastes terrible and doesn’t work. I still cannot get any updates on my backorders. No one is emailing me back and I also have paid for all three bags on backorder order. Starting to think this company is a scam
24. Juni 2026
Antwort von MoonBrew
We understand your concern and appreciate you bringing this to our attention. Our team is committed to reliable service, and we want to help ensure you receive clear updates and proper support for your orders. Please connect with us directly at hi@moonbrew.co with your order details so our team can review your account and assist you right away.
Buying what exactly?
Their products are great, fulfillment? Needs an overhaul. This is the SECOND time this company has charged me for my order, but I have to pester them 10 or more days later to actually send my order. Their customer service is non-existent. All they have is an AI chatbot that can't actually "do" anything. The chatbot promises that a real person will get back to you within 24 hours, but they don't. If sleep is remotely important to you, don't depend on this company for anything.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Glad you love the product, but having to chase down shipments and waiting on chatbot follow-ups is understandably frustrating. We want to step in and get this sorted out for you promptly. Please email hi@moonbrew.co with your details so we can take care of it directly.
Terrible customer service - stay away
They sent me a shipment without notifying me when I had already moved. Didn’t give me a chance to change my address before it was shipped. I instantly sent en email asking them to cancel and they didn’t. When I was finaly able to contact them the said there was nothing they could do, no refund or send a new one to the right address. Then they stopped answering my emails. Sketchy company, stay away.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
We understand how stressful it is to have an order ship to an old address during a move, especially when you've reached out to update it. We want to take another look at your conversation and see how we can assist with this delivery. Please send us an email at hi@moonbrew.co with the order details so we can help you further.
Thw gummies work well but they are…
Thw gummies work well but they are unreliable for shipping. My order is a month behind already.
*edit* moon brew reached out to me about 3 months after the initial delay in shipping, reviewed things with me and refunded me. After much back and forth I also got them to change my subscription to a frequency that makes it so I dont run out being gi use a packet every night.
23. Juni 2026
Antwort von MoonBrew
We're glad the gummies work well for you and that our team could connect to refund the delay and adjust your subscription schedule. Ensuring your nightly routine stays fully stocked without interruptions is our top priority. Thank you so much for updating your review and sticking with us!
Great product
Great product - the wait time for shipping and delivery is unacceptable. It takes months at this point to receive an order. I've canceled my reoccurring order. It should have shipped in May, I received an email saying it would take an additional 2-3 weeks at best and I'm a few weeks beyond that point. This was after waiting 5 weeks for another order so I give up for now. I'm hopeful they can restock their inventory and keep up with demand in the near future and I can return as a customer.
24. Juni 2026
Antwort von MoonBrew
We’re glad to hear you enjoy the product, though having extended waits interrupt your routine, especially after planning around shipping updates, is naturally disappointing. We are actively refining our inventory and fulfillment to match demand so deliveries stay dependable. We’d welcome the chance to check on your recent shipments and assist directly if you email hi@moonbrew.co with your details.
We love it
We love it! It’s been a great addition for our sleep routine.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
We’re thrilled to hear MoonBrew has become such a wonderful addition to your nightly routine! Thank you so much for the love and for sharing your 5-star review. Sweet dreams ahead!
I placed an order on June 17th; still nothing
UPDATE: I finally received the chews. They taste great. They didn't do anything for my sleep but maybe they will for you. I was frustrated with the experience originally...the "credit/partial refund" is for a future purchase which I probably won't use. They use AI for their customer service ...I'm sure if they used real people things would have been different.
I placed an order on June 17th. On July 1 i inquired about the status of shipping the order. I got an ai response saying it was sitting in a fullfillment queue with no date of expected shipment. I requested to cancel the order and my subscription. Then i received a human response saying they were experiencing a backlog...so I said please cancel again..they said they could give me a discount. I requested a refund and a cancelation two more times. They canceled my subscription but not the order which they were going to discount. Again, I said no on July 6th, I'd like that orderalso canceled and refunded. They replied on the 7th saying that it had shipped ...and gave me tracking. HMMM...tracking said the label was created on July 6th and it still hasn't been received by DHL as of July 7 at 2pm. I have now responded that I requested cancelation and a refund long before the label was created and I still want my refund. This is SHADY AF.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Hi K Watts, my name is Kyle, and I'm the Head of Product at MoonBrew. I can promise you that I am not AI - but I'm really sorry our customer support has felt that way throughout your journey.
Thank you for the update, and I'm glad the chews finally reached you. The delay came from a fire at our manufacturer that took far longer to resolve than expected, which is on us. And I'm sorry to hear the gummies didn't do anything for your sleep initally; if you give the gummies a full week, I'd love to hear whether your sleep shifts at all.
Once again, I'm terribly sorry for how your interactions with us has been! If you ever decide to give us a 2nd chance, I hope to be able to give you a much better experience.
Waiting on gummies order from jun6
Waiting on gummies order from jun6. Been using red wht and blue drink mix! Not for me. Don’t like the mouth feel and drinking an hour or 2 before bed doesn’t feel right!
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
We completely understand that the drink mix isn't for everyone, especially when you're set on the gummies and prefer not having liquids close to bedtime. We'd love to check on your recent order and get everything aligned with your routine. Please email hi@moonbrew.co with your order details so we can assist you directly.
I’m still waiting on an order from June…
I’m still waiting on an order from June 16th. They take your money, don’t deliver the product and don’t communicate about it. This is the 2nd time in 2 orders. I also received no discounts or anything even though they still haven’t delivered the order. I like the product but the service has been down right awful.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
We appreciate that you enjoy the product, though experiencing delays on consecutive orders and missing out on expected updates is understandably frustrating. We want to review your account to see how we can assist. Please send your order details over to hi@moonbrew.co so we can take care of this for you.
Product is amazing/ shipping is horrible
Product is amazing! Has truly helped me
Sleep and helped me with night sweats! However shipments are few and far between even on autoship. I’ve tried ordering extra just to have backup, but the shipping has taken so long I’m still without!
26. Juni 2026
Antwort von MoonBrew
So glad to hear the product has brought you better sleep and real relief from night sweats! Running out, even after planning with extra orders, is the last thing we want for a routine that's working for you. Please drop your order info to hi@moonbrew.co so we can assist you as best we can.
I like your product but I placed an…
I like your product but I placed an order over a month ago and have not received the new shipment. There was a delay that was communicated, but nothing since and no product.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Glad you like the product, but waiting over a month past the initial delay without updates is frustrating. We'd like to check into this right away. Please email hi@moonbrew.co with your order details so we can get this resolved in the best possible way.
STILL have not received any of my…
STILL have not received any of my orders since May andbeginning of June.
24. Juni 2026
Antwort von MoonBrew
Hi Chalice, thank you for sharing your feedback with us. We’re truly sorry for the long delay you experienced with your May and June shipments. We’ve since made major improvements to our fulfillment process, and our orders are now shipping out within 24–48 hours. We’d love the opportunity to review your account and make your experience better. Please reach out to hi@moonbrew.co with your order numbers so we can look into this personally.
I want to give 5 stars, BUT.....
I love these gummies and they work well. However, their product fulfillment is horrible. I am a subscriber waiting on my 2nd delivery for over a month now! I recommended the product to others and they ordered and have not received their product either. I also was offered the $5 off, but honestly I would just like to receive what I ordered. If they are out of stock on the product, then quit advertising on social media until the stock is replenished to at least take care of existing customers.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Hi there! Thank you for taking the time to share your feedback with us. We’re truly sorry about the delivery delays you and your friends experienced, especially while continuing to see our promotions. We’ve made comprehensive improvements to our fulfillment operations since then, and we are now shipping orders reliably within 24–48 hours. We’d love the chance to review your account, ensure your referrals are taken care of, and make your experience better. Please reach out to hi@moonbrew.co with your order details so we can look into this personally.
Refund of less than half of charge due to non shipment of the gummies I…
Due to non shipment of the gummies I asked for a refund for the original order on May 31 and the subscription order they billed me for in July. I got a refund email today for $16.52 of the $47.18 I was bille. This company had very poor customer business practices at best and is fraudulent at worst
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Hi there! Thank you for taking the time to share your experience with us. We’re truly sorry for the frustration regarding your gummy shipments and the confusion surrounding your recent billing and refund amount. We’ve made major improvements to our fulfillment operations since then, and orders are now moving out within 24–48 hours. We want to ensure your account is thoroughly reviewed and that your billing is handled accurately. Please reach out to hi@moonbrew.co with your order details so our team can look into this personally and assist you.
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