Moonbrew started out great! My gummies in the strawberry flavor were delicious! I always looked forward to my magnesium treat before bedtime even though I am not sure how effective they were. My most... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The products are first quality. My sleep routine revolves around my Latte and Coconut Cocoa. I rotate the two! I believe they help me attain a calm and added to meditative music my sleep has fin... Mehr ansehen
Unternehmen hat geantwortet
Very helpful! Immediate response, addressed all my concerns, provided a solution above & beyond what I expected. Even thanked me for being a long time customer. Moonbrew is an excellent company that r... Mehr ansehen
Unternehmen hat geantwortet
It started out effective, but something has changed. It just doesn't do the trick anymore. Also, it takes too long to receive the next shipment. I'll go a week or two before receiving the next. I'll m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Sleep is now a ritual you’ll crave. In a perfect world, falling asleep would be as easy as finishing dessert - and MoonBrew is getting us pretty close. They've turned sleep support into something you’ll actually look forward to with soothing products powered by natural botanicals and adaptogens. With clinically backed ingredients like L-theanine, magnesium, and reishi mushrooms, MoonBrew supports deeper, more restorative sleep - without grogginess. It’s a delicious upgrade to your nightly wind-down, replacing pills and powders with something simple, effective, and genuinely enjoyable.
Our Promise to You
Vom Unternehmen geschrieben
- Mission Driven, Science Backed
- Growing up, we watched our parents struggle with their sleep. We believed we could do better for them, and develop a more effective, natural aid for sleeplessness. Our goal has always been to share a sleep aid we’re proud of. We’re obsessive over safety standards, and it’s gotta be delicious. MoonBrew is our way of giving back to our parents. After seeing it change their lives, and hearing from thousands of people who have been helped by MoonBrew, we are honored to share it with you. Thank you for joining us on this journey.
60-day risk-free returns
Our guarantee to you
We want you to be happy with our products. We offer all customers a 60-day return policy (see details at moonbrew.co/policies/refund-policy)
Kontaktinformationen
Vereinigte Staaten
- moonbrew.co
3.7
Akzeptabel
2212 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I placed 3 orders more than a month ago…
I placed 3 orders more than a month ago that I still have not received. When I reached out to ask about the status I received an AI response that advised that a human would follow up. I have not been contacted by anyone and am still waiting on my orders. The product was good but the customer service is terrible.
6. Juni 2026
Antwort von MoonBrew
Hi Erin, thank you for sharing your feedback. We are truly sorry for the unexpected delay with your orders and that our response time fell short of the standard we hold ourselves to. Our fulfillment and support channels are operating normally again, and we want to ensure your account is taken care of with the personalized attention you deserve. Please reach out to us directly at hi@moonbrew.co so a team member can assist you right away.
Horrible shipping and response.
Horrible customer service!! Takes a month to get product. Sent many emails and no responses. Would not recommend this product! Excuse after excuse!
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Samuel, we're sorry for your experience. A one-month wait and lack of communication are unacceptable, and we understand your frustration. A packaging machine breakdown caused significant fulfillment delays, and our inventory status wasn't updating accurately during that time. While we've resolved those issues and are now shipping on schedule, that doesn't change your experience. Please email us at hi@moonbrew.co with your order number so we can make this right.
I ordered my items with Moonbrew back…
I ordered my items with Moonbrew back on June 3 and it’s July 16 and I have yet to receive my order. They promised to give me a 15% back after they already charged me and they have yet to give that to me and it’s been over 7 days. Now I want all my money back and they have yet to respond to my request and that was 4 days ago. I don’t understand why they would charge you right when you purchase instead of charging you when the order ships like everyone else. I can’t get my money back and they have yet to ship my order. I’m very upset and don’t know what to do but to report them to the Better Business Bureau.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Hi Eun, thank you for sharing your feedback. We are very sorry for the frustration with your order experience, as this does not reflect our standards. Our fulfillment and support operations are running smoothly, and we want to ensure your account is properly taken care of. Please connect with our team directly at hi@moonbrew.co so we can assist you promptly.
Do not fall for all their advertising. They suck.
I agree, wholeheartedly with the most recent reviews as of June and July 2026. I am so glad I read them because at least puts me at ease a little bit. I too ordered twice and I received my delivery . Then for some reason I got an email that said my automatic shipment was being prepared. I never signed up for automation. But I was going to order it anyway so I said fine. This was around June 2. I have yet to receive my delivery and it is July 15. My question is how am I gonna get my money back?
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Tena, I'm very sorry to hear about your experience. I want to be transparent about what happened: a packaging machine breakdown caused significant fulfillment delays, and our inventory status wasn't updating accurately during that time. That's a gap on our end, not an excuse. We're now back to shipping orders on schedule. Please email hi@moonbrew.co with your order details so we can look into your order, assist with a resolution, and discuss any refund options as quickly as possible.
My monthly subscription order was…
My monthly subscription order was placed on June 10th and I have yet to receive it. I have emailed 3 times and still haven’t received an update. Super frustrated at this point.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Krista, we're very sorry to hear about your experience and understand your frustration. We want to be transparent about what happened: a packaging machine breakdown caused significant fulfillment delays, and our inventory status wasn't updating accurately during that time. We're now back to shipping orders on schedule. Please email hi@moonbrew.co with your order details so we can look into this for you and get it resolved as quickly as possible.
Quick to take your money, but can't ship product.
First order of gummies took over 3 weeks after blowing by the estimated delivery dates (in the end they finally wised up and just pulled the date). I should have learned my lesson, but decided to give them another shot with a refill order. Got an email saying they have "packaging problems" and would take 2-3 weeks and would notify me when shipping. That was over 3 weeks ago now and nada.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Kent, I'm truly sorry to hear about your experience, and I completely understand your frustration. The delay was caused by a packaging machine breakdown that put us behind on fulfillment. We're now caught up and shipping on schedule, but that doesn't undo the inconvenience you experienced. Please email hi@moonbrew.co with your order details so we can assist you and get this resolved as quickly as possible.
The product does work but trying to…
The product does work but trying to actually get the product on a regular basis isn't worth the hassle. I had been offered different items to hold me over til my gummies were back in stock but then never sent them. Had to start all over again, when it happened again, the attitude was extremely arrogant basically saying they are so popular they didn't care if I was out and to cancel but they wouldn't do anything to help me out. Good product, bad customer service.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Jenn, I'm truly sorry to hear about your experience. While I'm glad the product worked for you, I completely understand how frustrating the delays and inconsistent support must have been. The order delays were caused by a packaging machine breakdown that put us behind on fulfillment. We're now caught up and shipping on schedule, but that doesn't make up for the inconvenience or the experience you had. Please email hi@moonbrew.co with your order details so we can assist you and get this sorted out as quickly as possible.
No response from anyone even the Ai…
No response from anyone even the Ai version. Radio silence!! Web site has even been taken down to where you can’t trace/track your 3 month delayed order!! What a F’ing Debacle!! BBB and FTC need to step in and stop this madness!!!
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Dale, I'm truly sorry for the frustration and disappointment you've experienced. The delay was caused by a packaging machine breakdown that put us behind on fulfillment. We're now caught up and shipping on schedule, but that doesn't undo the inconvenience you went through. I'd much rather make this right directly than have you feel you need to involve the FTC or BBB. Please email hi@moonbrew.co with your order number and we'll personally take a look at your order and get this resolved as quickly as possible.
This Product Works Wonders for Sleep
I’m a working mom in my late 40s experiencing horrible sleep disruptions & night sweats but I have found they are dramatically reduced when I’ve taken Moon Brew. I even had an issue with my subscription & their head of product reached out to me personally. That level of care & attention alone makes me want to support a brand that cares about their customers. I have also trusted this product with my 9 year old boy & 11 year old girl & my super picky eaters love the taste. I’m excited to try out the PSL flavor coming out!
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Regan - it's Kyle, Head of Product here! Thank you so much for your kind words, and it really means a lot to us that you're giving us your support!! Really appreciate it, and let us know what you think about PSL! :)
Not worth it, don’t believe the hype
The taste is decent and it works ok but they never ship the gummies on time and it’s always some lame excuse. And it’s not a few days late, it’s weeks and meanwhile they are pushing nonstop ads trying to get more people to buy a product they never intend to fulfill on time. The process to unsubscribe is unnecessarily long and could be very confusing.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Hi Vivi, thank you for sharing your feedback. We appreciate your patience, and we are committed to providing a seamless experience from ordering to subscription management. Our team is here to assist and ensure your account preferences are updated exactly as you wish. Please connect with us directly at hi@moonbrew.co so we can assist you promptly.
This product is a waste of money
This product is a waste of money. You can take supplements to get better results. The customer service is terrible too. They have hidden fees when you return an item, they don’t disclose this on their website.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Hi Allison, thank you for sharing your feedback. We appreciate your perspective and are committed to clarity and fairness across all our policies and support. We want to ensure your concerns are reviewed and handled appropriately. Please connect with our team directly at hi@moonbrew.co so we can assist you promptly.
disappointed af
If they would be consistent with shipping and responsive with their emails they would be 5 stars. The benefits of the gummies are great but since my first order I’ve had to follow up multiple times for updates on shipping. I subscribed to get them monthly and now my I’ve been waiting on my second order for a month now. My emails have been ignored, only after following up 5 times did I get a response and they randomly refunded $8.50 for the delay and then decided to cancel my next order as a courtesy for the delay but that doesn’t do anything but make me wait longer for the next month. I also didn’t give them permission to cancel anything on my behalf. First excuse was because of the demand verse the supply, second excuse was that a machine was down slowing down production. Neither of those are the customers problem, and the solutions aren’t good enough since people like me rely on the benefits. It’s also unfortunate that I have to chase them down for them to explain when their website states that they have 5 day shipping, which is false advertising. If the gummies didn’t work they would get 0 stars. But based on the reviews it looks like they’re rapidly losing clients and trust since I will now have to find a more reliable brand.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Hi Brianna, thank you for sharing your feedback. We appreciate your patience, and we are committed to providing a reliable, transparent experience across all our orders and communications. We want to ensure your account is reviewed thoroughly and handled with the care you deserve. Please connect with our team directly at hi@moonbrew.co so we can assist you promptly.
I placed my order on June 11 Still No Tracking Info
I placed my order on June 11, 2026, and still do not have any tracking information. The order still has not shipped. I have reached out several times requesting for the order to be canceled and I be reimbursed for my purchase. I have received 0 response and have no information on my order.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Hi James, I'm truly sorry for the frustration and disappointment you've experienced. We value your business and would love the opportunity to look into your cancellation and delivery status to make things right for you. Please send your order number directly to hi@moonbrew.co so we can assist you with this.
Do not buy from this company
Do not buy from this company. It is a ripoff! I ordered from them, and after a month of excuses that, because of demand, they were on backorder, they gave me an option to wait longer or get a refund. Of course, I chose the refund only to find out it was a partial refund, so out of a 135-dollar order, they refunded 26.80, and then out of the kindness of their heart, refunded another 10 dollars. Thanks for nothing, considering it was your fault I never received my order. I'm sure they know most people won't sue them for 100 dollars. I would be surprised if anyone receives their orders. BIG RIPOFF! Do not order from this scam company.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Hi Dennis, thank you for bringing this to our attention and sharing your experience. We understand how important it is to receive your complete shipment together and to have clear, dependable communication throughout the entire process. Your support means a great deal to us, and we would genuinely welcome the opportunity to review your account details and fix this for you. Please reach out to us directly at hi@moonbrew.co with your order number so we can assist you with this right away.
Can't get Moon Brew Extra Strength
We really liked Moon Brew Extra Strength, however, they stopped listing it on their site and no one else that sells it has it either. You can get every flavor of Moon Brew under the sun now, except the only formula that works - Extra Strength. We bought Caramel Chocolate flavored and Sleep Drink Mix, but something has changed in the formula. Neither is effective as a sleep aid. We aren't getting to sleep. Tastes good. That's all you get.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Hi there! Thank you for sharing your thoughtful feedback with us. We understand how disappointing it is to see a trusted favorite leave the lineup, especially when you depend on it as a reliable part of your nightly routine. Finding the right fit for your rest is essential, and we would love the opportunity to look into your preferences and help fix this experience for you. Please connect with us directly at hi@moonbrew.co with your account details so we can guide you through our lineup and take care of this for you.
I love these gummies but can’t get them…
I love these gummies but can’t get them in my hands. It’s hard to pay for things you never received!
Update 60 days later, received all orders and a discount! The company was honest about shipping delays and reformulation. It seems all things are back on track. So happy as these gummies really are great especially all the vitamins that they are packed with!
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Thank you so much for your patience and for coming back to update your review. Waiting two months was far longer than it should have been, but we are thrilled that your orders arrived, everything is back on track, and the gummies are keeping your nights restful!
Not have ai do your dirty work going on…
Not have ai do your dirty work going on 7 weeks without my order would appreciate your company doing the right thing almost two mouths being a pre pay customer and your automated message say you should be getting what I'm saying not tru is really put a bad taist in my feelings for sale customers probably not just me your company just took more money for more products not receiving
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von MoonBrew
Hi Mark, thank you for bringing your experience to our attention. We recognize how important it is to have clear, individualized communication and dependable delivery timelines for every order. Ensuring our customers feel heard and supported throughout the entire purchasing process remains our highest priority. Please reach out to us at hi@moonbrew.co with your order number so we can look into your account directly.
I am still waiting for my package
I am still waiting for my package. I ordered over two months ago. Love the product, just didnt want to wait months for delivery
25. Juni 2026
Antwort von MoonBrew
Hi Laura, thank you for sharing your thoughts with us. We are delighted to hear you enjoy the product, though we certainly want your delivery experience to match that same standard. Consistent, reliable fulfillment is essential, and our team has taken focused measures to keep orders moving smoothly. We would love the opportunity to look into your order history and ensure everything is thoroughly addressed to your satisfaction. Please contact us at hi@moonbrew.co with your details so we can assist you directly.
We wait months for the product to come
We wait months for the product to come, I signed up for a subscription and even then it doesn’t show up. I asked for it to come monthly and we still wait like three months so after doing this for a couple different times I canceled the subscription. The product itself works fine and it’s disappointing that I can’t get it but it’s not worth a headache.
26. Juni 2026
Antwort von MoonBrew
Hi there! Thank you for taking the time to share your experience with us. We’re sorry about the extended delay you experienced and understand how frustrating it is when a monthly sleep subscription gets interrupted. We’ve made comprehensive improvements to our fulfillment operations, and we are now shipping orders within 24–48 hours to ensure steady deliveries. We would love the chance to look over your account history and make your experience better. Please reach out to hi@moonbrew.co with your details so we can assist you personally.
I placed an order more than a month ago…
I placed an order more than a month ago and still haven't received it. This is the type of product that must be taken consistently, so missing >a month isn't acceptable.
25. Juni 2026
Antwort von MoonBrew
We completely agree! Consistency is essential for a nightly sleep routine. We are so sorry for this delay and the disruption it has caused. Please reach out to us right away at hi@moonbrew.co so our team can assist you as best we can.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.