MoonBrew Bewertungen 

Nice product but NEVER gets to me on time. I've had conversations with people, sent emails etc and either the order just "disappears" and has to be recreated on their end or it's a minimum of 10 days from the time it's ordered to when I receive. I'm now without the product for almost a week and I'm on an auto-ship program. UGGGHHH. So frustrating! As soon as I have a chance to find another product, I'm tapping out.

Love their gummies! Their service is superb!

While the product is good, they make it VERY difficult and confusing to cancel subscriptions. 5+ steps, small print. Pretty shameful.
And they make it difficult to review. And they try to upsell all the way through the experience.
Doesn't make you trust the brand

Great product but horrible delivery time of 4-8 weeks! The shipping is so poor that it makes the product ineffective. There is always a gap in supply. Not to mention that the “month” supply only contains 25 packets….surely they know that every month has 28-31 days?!

Unfortunately, I have recommended this product to friends that have subscribed and now they are disappointed as well.

Moonbrew: Make improvements before you continue to promote your product…I’m curious if new subscribers get their delivery right away…on the first delivery?! They are definitely quick to take your money!

⭐☆☆☆☆ (1 Star)

I am giving MoonBrew one star because I never agreed to or signed up for a subscription. I intentionally purchased a one-time order so I could try the product before deciding whether to buy it again.

The product itself did not work as advertised. It may have helped me relax a little, but it definitely did not help me fall asleep the way their advertisements and commercials suggest.

What was most frustrating was the customer service. When I noticed another charge, I contacted the company and even sent them a screenshot from my account showing that my profile clearly stated “No Subscription.” Despite providing proof that I was not enrolled in any subscription, I never received a response. I waited a full week, but they never replied, explained the charge, or issued a refund.

I ultimately had to cancel my bank card and dispute the transaction through my bank to prevent any future unauthorized charges.

Based on my experience, I cannot recommend this company. If you decide to order, be very cautious about unexpected recurring charges.

This is a wonderful product for a great bedtime ritual. The cocoa is rich and delicious, with no residual taste. It’s a luxurious way to prep for an excellent night sleep..which thanks to Moonbrew, I sleep the whole night.

I Canceled my Automatic deliveries on May 23, 2026 and yet you sent me another order in June and another July 23rd.
Enough is enough. I think this is a scam company and I want to be able to promptly return the last order and be unsubscribed or I will call my bank and have my payment canceled.

It didn’t work for me. After I canceled my subscription, I was still sent product and the company refused to allow me to return it.

Bought them and received the gummies almost immediately. LOVED them. I was sleeping better and losing weight quicker. Went to buy in May just before Memorial day and after 2 weeks of nothing I emailed them and had to continue to do so to finally get my product. They claim it's due to the popularity, but haven't put a label on their website warning you that the "Fast Free Shipping" they offer is not accurate. I figured I'd give them another chance if it is truly due to popularity and ordered while I still had the gummies so I would have more for when I ran out. I ordered on 6/23/26 and still nothing to this day. I've emailed them and asked for a refund and they refuse. After complaining to them and asking for a refund amazingly part of my order shipped.... the free frother they gave me.... nothing I actually ordered. Since that is on it's way they said they can no longer refund my order as part of it has shipped...
Save your money and don't buy. While i got my first order they fail to deliver as promise.

My gummies finally arrived. I appreciate that they had production issues. In the future, if it happens again, I'd recommend much more communication about the issues. Waiting 6 weeks is a lot.

I love the product, so I will order again.

Scam company. I set up a subscription and my last month was 3 weeks late and this month it’s already been 3 weeks without a shipping notification. They state they are out of stock but the website shows in stock. Still charged my in my renewal date when they had no intention of fulfilling my order. Do not recommend.

MoonBrew promises delivery but fails! In enrolled in their monthly subscription and 2 months later, still haven't received, yet the continue to widely advertise discounts and such. Yes, they gave me a discount after my initial inquiry, but did they deliver? NO! Did they give me any update on my order? NO! Have I received the order they charged me for? NO! I would have to regrettably identify this company as unscrupulous and untrustworthy. Please, anyone who purchases this product, do it with caution, as they DO NOT honor their commitment to fulfillment.

The gummies are great. The problem is they take my money and no product is shipped. Customer service is slow as well and their responses make you feel like you get the run around. I need my money refunded so I can move on. Update: they refunded 30% of what I paid them. I am filing a complaint with the FTC as this is unethical business practice. I would not buy from this company.2nd Update: they made good on everything. Changing my review

While the product is great, good luck on ever getting it. They charge you for your monthly subscription for the gummies and then can take up to 2 months to actually ship them. 25 individual packages in a bag, in this last shipment the 25 bags didn't even have the full dose of 4 gummies. So it doesn't even cover you for a month. They're trying to bill me for July when I haven't even received June Shipment. They tell you it's important to stay consistent but you run out in 25 days and they never send you your next order in time. I've cancelled my subscription.

Effective, tasty and almost addictive, I would say. I get great restful sleeps and feel great in the mornings. The only downside is it took a long time to deliver my 2nd bag. My solution… order as much as you can guys. lol! That is what I am doing right now!!!

First let me say two months ago my review would have been 5 stars. Today I am done with moonbrew. My last two orders have been delayed with the last order for the sleep gummies being delayed a MONTH for a product that has 24 servings per package. I love the product but when they can’t provide it but still sell it in their website right now that is shady as heck.

This company fulfilled one order- suggested the subscription- I signed up- and since then- over three months I have never received my "monthly" order but have been charged $60.00 every month for three months. And still- no gummies have ever been delivered. I asked to cancel my subscription. And I was emailed that "that isn't possible, but my complaint has been sent to the highest level to be addressed." Thanks but no thanks. I've now had to cancel my card that was used for payment, and order new cards from the bank- a headache as most know. THIS IS A SCAM. Buyer beware.

BLUF: Great product, horrible company.
I tried the gummies and they were great, they truly helped me sleep, however it took over 3 weeks from my order date to even ship. Customer service was slow and unresponsive and provided generic "we're sorry, its frustrating" emails. Meanwhile they were advertising like crazy on social media for more deals and sales. I decided to try a subscription in hopes it prevent this issue. Well its been over a month since I signed up for the subscription, the first bag hasn't even been fulfilled, I'm 3 days past when my second order should have shipped and nothing. Just continued "we're sorry" emails. I finally had to find another product to try. Its so frustrating because the gummies were great but this disaster of running out with no replacement in sight was too much.

I just had a very pleasant text conversation with Moonbrew. They asked for pictures of the "worms" that i thought i saw in my gummies. They very kindly explained that what i was seeing in my first bag of gummies was actually residual product created during manufacture. They reactivated my subscription for me as well!
*EDITED UPON CONTACT WITH MOONBREW!
I ordered my gummies the first week of June. They just arrived this week. I opened a pack and saw something that looks like worms on each gummy. Customer service keeps skirting the issue of the worms and keeps apologizing for the delay in arrival.

I ordered the Gummies and the hot chocolate back in June on June 26 and it’s July 18 and I still haven’t received it. I have a three month subscription and was taking it every night and now I have been without which is sort of annoying.