Monster Reservations Group Bewertungen 

The customer service was great from both agents I worked with. I am very excited to start using this service.

Customer service is horrible...tell u wrong things and then u call back and they say thats not what i said lol...definitely going on the vacation but not purchasing at all because of them

Latonya was extremely helpful answering our questions. She made us feel good when she professionally and kindly addressed our concerns.

Rene spencer was impeccable with her customer service. Her experience and insights to solutions are high qualities unexpected.

Eric's positive personality made it a good customer servicve experience!

Tom G. was very helpful. Many have called but something about his personality got to me. He was personable and informative.

Montague was really helpful in helping me with the destinations they had available to suit my travel needs. Great customer service.

They helped me today I think her name is Emily or Erika very helpful

The reservation agent I spoke with answered all my questions and went further verifying all my contact and travel information. She was easily understood and the wait time to speak with an agent was less than I expected.

Well Misty, The rep was absolutely wonderful the company is far to be desired.
Total bait and switch I get a different answers from different people every time I call. Very difficult to book anything unless it's several months out.

Brandon bynum Had a nasty attitude. Worst customer service I have ever had. Not sure how he’s still employed with the company. Would not recommend Wood deter people from ever working with this company. Brandon was rude, snippy and short and entire conversation. He did not want to hear anything I had to say would not get me to management as I requested. I will be filing a complaint with my bank the Better Business Bureau and also looking for a lawyer to sue.

Gracey Matyas Went out of her way to help me she the best wish she could always help me Thanks so much Sharhonda Porter

Victor was very helpful in helping me rearrange a vacation.

I had so many questions and Jordon was very patient all the way. She answered all my questions with lot of details and understanding.

The bottomline is that I signed up for a vacation at one resort, and was enticed to switch to another that I was led to believe I could switch again if I found it to be unsuitable, only to eventually be informed that the second resort was the only one within a 6 hour drive radius to have ever been available to be offered in the first place.

The reason why I agreed to switch resorts is because I was informed that the newly presented one was closer to the airport and great for my kids. After researching the resort that the agent switched us to, I came to the conclusion that it was not suitable for my kids (no water park or other such activities in comparison to the first) and opted to switch to another resort. When I called in again to switch, another agent said nothing was available at the time, but to try back the following Sunday, as they receive new locations to offer weekly. I've called in repeatedly over the last 3 weeks, and was told that nothing is available, and on one occasion, that if I did switch, I'd lose my initial payment and be forced to pay again. This agent refused to allow me to speak to a supervisor and said there was nobody above her.

Today, I finally got a hold of an agent that explained everything properly and efficiently. It appears that when I chose one from among several offered vacation spots within that region, I was enticed to switch to another resort because the designation that I initially chose was never theirs to offer. My family and I will still go and make the best of it, because I've already bought our flights there, but this is bad business. The majority of agents I spoke with, particularly the one that duped me into making the switch, were either unknowledgeable or deceptive.

UPDATE (07/02/2026): Kino, with Monster Reservations Group (Resolutions), reached out to me following the posting of my review to resolve the matter. I must say, she was a breath of fresh air! We went through every aspect of my experience in booking my family vacation to ascertain what exactly went wrong, what misunderstandings there might have been and how to resolve the issues. It turned out that she'd already reviewed the calls that I'd been on with the agents that I interacted with. So, she was well prepared to address each matter, point-by-point, and check off each point as I explained it to her. I won't discuss what she offered in resolve, but suffice to say, it was substantial and something my family and I won't soon forget. Kino's service was exceptional and I was made whole. She even gave me understanding on a thing or two about the process. With that, I decided to upgrade my review to 5 stars, and highly recommend Monster Reservations Group for your vacationing needs. Thanks Kino!

Ethaine was patient, attentive, and friendly with explaining the process of reservations and it helped me make informed decisions going forward. Thank you!

Ethaine Godwin Was very helpful in providing information about our vacation plans. Thank you Monster.

5 stars for monster and the great customer service from Caden OKeefe! I called with a few questions and got ALL of my questions answered and got a great trip booked while I was at it! Thank you!

I noted a charge chase card I didn’t remember and called Monster reservations group during this busy week and Cali was quick and exceptionally helpful to tell me where, with whom and when the vacation would place, a refreshingly quick and pleasant finding resulted! I will call Monster again!