Monster Reservations Group Bewertungen 

Shante was precise. She was careful with her work. She paid careful attention to detail and didn’t take anything personal when something didn’t work out. I was grateful for her ability to see things through entirely. Extremely professional!

Latisha was so sweet and helpful. She was efficient and again, just so kind. It was already refreshing to have an interaction with an actual person rather than a bot, but she made it extra enjoyable

Cali was the representative I spoke to she was very helpful and answered all my questions. I understood her and she spoke clearly!!

My travel professional was beyond exceptional. She made the process quick and easy. She answered all the questions I had and provided excellent feedback. Would definitely use this service again if everyone is as helpful as her.

Zack was phenomenal. He completely solved my problems with the unethical, lying sacks of dog doo he works for.

Choosing a vacation destination out of so many choices was overwhelming for me, but Dwayne Lahnert did a great job of answering all my questions to make sure I got exactly what I was looking for! It's nice to find a representative with the patience to do so!

Dwayne, was outstanding. He was patient with my questions, researching each are of my concern fully explaining all the items about the accommodations that was presented. He was willing to look at alternate dates when my original request didn't work. He was meticulous in how he ensured everything was to my satisfaction and correct. Dwayne didn't try to push or hurry me in decisions. He is the best Customer Service Representative I have ever dealt with and who the "Company" should recognize as the Superb Employee!!!
"William Wally Wallace".

I bought a vacation package with Monster/Wyndham in December. I was called by Monster in May with an offer to schedule one of my trips at a "Sandals" resort in Punta Cana Dominican Resort. I was told it was all inclusive, included all food and non motorized activities (examples were given such as swimming with dolphins). I was told I could bring up to 3 guests (no mention that the guests had to be no more than 2 adults with 2 children). I was hospitalized at the time so unable to do a good search of the supposed resort. When I did do my research I saw that there was no Sandals in Punta Cana, but thought perhaps one was being built in time for my November trip. Imagine my surprise when I learned that my trip was actually for a family of 4, not 4 adults, and for a poorly rated resort I have never heard of which does not seem to have any of the described activities. I paid a sizable amount for "taxes and fees" for a trip I dont want.

Hi - Kristen Hargat was very helpful in helping us with our vacation. Extremely courteous and knowledgeable.

Dwayne Lahnert was easy to work with. He was very patient and explained my options on my package. Would like to work with him again

A great big than you to Chante Villanueva. Her customer skills are second to none. Many thanks for her obsession with Total Customer Satisfaction.

Pleasant and effective booking with Rhiannon and summer

Hi! I spoke to Chelse a new employee with your company!! She was very helpful and kind.

had a complication in my reservation, ashleyw at monsterrg went an extra step to see that the complication attempt to be resolved.

She was great

Aubri Long delivered truly outstanding service, inspiring excellence and setting a new standard for what is possible. She didn’t just meet expectations—she shattered them, transforming every moment into an opportunity for growth and positivity. With unwavering dedication, she listened with empathy, instantly understood my needs, and responded with solutions that empowered and uplifted me. Every interaction radiated her energy, leadership, and a genuine passion to make a difference, reminding me that one committed person can ignite meaningful change.

Diana Stamer, I thank you for being extremely kind, assuring ,patient and helping me figure out what was going on with my reservation and answering all the questions.

Called to cancel monthly membership before I get charged and it was done quickly.

Brittany was super friendly and helpful as an agent 5 out of 5!