Monster Reservations Group Bewertungen 

Had a very good experience with Caden OKeefe today. Answered all my questions and was very knowledgeable. Thank you Caden

Today, Dwayne Lahnert totally resolved my request for a remaining full refund of purchases made by me. There had been ongoing misunderstanding / lack of information over the course of a week regarding my purchased package services, which led me to make multiple phone calls requesting a full refund. Prior to speaking with Dwayne today, two other representatives offered only partial refunds. Without any disagreement Dwayne kindly refunded the total remaining balance. It was a pleasure to deal with him.

Monster Reservation Group BOOKING NO:54349725: FALSELY ADVERTISED PRODUCT OR EXPERIENCE ........... I called twice, speaking with Eric first before finally booking the trip with Jalissa P. on June 27, 2026 for a Margaritaville at Sea cruise for my inlaws. I repeatedly asked these customer service reps if the experience I was booking included all food and drink, specifically asking about alcohol. Over a recorded line and a couple minutes on hold while the reps checked, both reps came back on the line confirming to me this cruise deal package I would purchase did include the alcohol because of my membership. I remember asking you're sure this is not just the sodas, water, teas, and coffees? They said yes sir this includes the alcohol and that's what you get with your MRG membership and booking with us. I remember making the comment that wow this was a great deal, telling Jalissa let's book it. Well, well, well ... my in-laws got their confirmation emails, called and checked only to be told they did not have the alcohol drink package attached to their reservation after I committed to them the deal I was able to get them. I called Margaritaville at Sea support who confirmed the alcohol package was not attached to their reservations, so I added the package for them at an additional cost of nearly $1000 to me. I called back and spoke to CSR Eric again who confirmed he talked to me previously but denied that he told me the package would include the alcohol. I reminded him the conversations were on recorded lines. I asked to be connected to a supervisor and got the line, well they are in a meeting, he had no way to connect me directly with them, and that all he could do is send them an email to call me back. I even asked for a copy of that email to be sent to me for confirmation which he also could not conveniently do. I expect a call back from a supervisor with a plan to resolve this situation for me. Let's see if this review gets someone's attention?

Allison Williams was great and answered all my questions.

Alison Williams Was very soft-spoken great customer service and answered all my questions

A Great big Thank you to Andrew for calling me within minutes of putting in for my travel dates and destination! He gave me some choices of beautiful places to stay in Cancun along with setting us up with the White glove service and Cruise club! Our vacation is booked and verified, Thank you so much Andrew. If you Love to travel don't hesitate to put your trust in Monster Reservations Group.
Sincerely, C L Aspen

Carlarae Greer Was a great help, she got everything in order for me, I can’t wait for my trip! Yayy

These people clearly work on commissions...Tony Zaffuto promised me that I wouldn't have to pay resort fees, cleaning fees, or parking fees if I just laid the extra $549 today...hes a lier. I paid it to find out that doesn't exist in this company. They just tell you what you want to hear. Transfer you 3 to 4 times and then what was originally talked about is out the door. Oh, and of course the only recorded line is the payment line which the guy knew nothing about what Tony and I discussed.

Rolanda was super impactful in helping me to reschedule my travel plans today 06/29/2026, after I shared that due to my termination from my job today...Southwest Airlines, I needed to reschedule.. She made my day, inspite of it being so eventful with the not so positive incident

Shackira, was professional kind, soft spoken. I had a very good experience with her. Great job.

Elizabeth Sanborn was very helpful in getting me the information I needed. She was polite & professional.

Kara G was great! Very helpful and patient. Cares about people and their needs. Very sweet lady

Cristhian Barahona is very knowledgeable, very professional, and a pleasure to deal with. I highly recommend him. 5 Stars!

When I called, I was on hold for 43 minutes. When Dacia came on, I was frustrated for being on hold for so long. She was very polite, calm, patient, understanding, empathetic. She was quickly able to solve my concern, and process the refund I was requesting, for an error I made one day prior. I appreciated her pleasant and competent service, and will definitely recommend her.
Thank you, Dacia

Was reserving the vacation through the company. My assistant Mya Jones was very professional and kind. Everything went smoothly and quick. Thank you, Mya, for the support!

Candace Bowe was very helpful with making my reservation. There was a long wait to connect with the booking agent but that was not the agent's fault.
Overall the company tries it's best to push additional sales when you make a booking which I did not appreciate.
In addition you have to confirm your booking multiple times which is a pain as well.

Cameryn service was off the charts. She brings out the E in service. That is to say she was excellent 👏

5 stars for Carlarae Greer thank you for the information. You were the best. Customer service in point.

Candace Bowe is the only reason that I can rate this experience 5 stars. She is a 10. However, I was disappointed to wait on the phone for over 62 minutes. Also the reservation that I was making was not available. Ms Bowe explained that new allotments are made weekly. I am more than 60 days out, so I will try again next week. They need more service representatives or an earlier than 10 am start.

Brandon bynum is a great customer service representative very helpful very kind and patient I give Brandon a five-star on his customer review service thanks Brandon